I just read it and yes, that fits with my experiences very nearly. And my sisters, who had a stoma & v similar nursing care. It's hideous and soul destroying, makes you feel less than human.
The trouble is that one nurse like that can destroy a persons self esteem and whole hospital experience - its not like one nice amazing kind nurse can wipe away the damage that a cruel sadistic nurse can do.
Dh has a stoma and was in intensive care for 3 weeks following the surgery. His bag leaked and one comment from the male intensive care nurse was that he was fed up cleaning up all this sh!t - as if DH could help it, he couldn't move and was on a respirator, drugged up to the eyeballs struggling to breathe. Needless to say I didn't hear him say it or I would have wiped the floor with him - if they had been checking the bag it wouldn't have happened. There were about 20 nurses on the IC ward and all but 3/4 were very caring, good nurses, shame about the minority though.