I have just spent the last hour on to my mobile phone provider trying to sort out a dispute that has been going on for months. Every month there seems to be a different problem.
This month i have been charged an obscene amount of money for 0845 numbers that i haven't called. Due to some sort of data protection the girl said she wasn't able to give me the numbers over the phone but could email me a copy of the itemised bill so i could see for myself. Their webite seemed so complicated i couldn't retrieve the bill online.
Put the phone down, went into my email and i have been sent the bill of some poor gentleman, who has no idea that i have his full name, address, phone number and phone numbers of probably all his friends and family.
I am completely now as i wasn't allowed a number from my own bill as this was against data protection but have lots of info about a complete stranger, and who have they sent my information to? Should i be concerned if they have sent my bill to someone else? Would you want to know if you were the other gentleman?
It's too late to call the phone company now but will first thing in the morning but not sure how cross i should be about it. I realise it was a mistake but i'm not sure how serious it is. So how would you feel and what would you do?