Zip Oyster card auto top up not working?/not available?

(3 Posts)
reup Thu 04-Aug-16 20:28:08

My sons card failed on the tube. I'm sure I set up auto top up for it but as he usually goes on buses that are free it hasn't been used much. I logged I to my account which his card is on and there doesn't seem to be an auto top up option just top ups.

I couldn't find any info on it online and they are closed now - does anyone have any idea?

imkehim Thu 18-Aug-16 22:29:47

Hi, I had the same problem. The zip card isn't automatically part of your account even though you may have ordered it through that account. You have to 'add an oyster card' to your account by going to your account in the right hand menu, go to 'My Oyster cards' and then further down the page click on the grey box that says 'add an existing Oyster card'. Then you type in the card number that's on the top right on the reverse of the card. Then you'll be able to go to the auto top up area. They don't explain that anywhere. Quite frustrating.

reup Sun 21-Aug-16 14:15:11

Thanks that's really helpful.

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