Driving licence application scam

(76 Posts)

MNHQ have commented on this thread. Read here.

catmadcaz Tue 09-Jul-13 14:21:50

My daughter has decided to learn to drive so needs a Provisional licence. So yesterday she put dvla provisional licence in her computer and up came the sites. DVLA Provisional - drivinglicence.uk.com‎
www.drivinglicence.uk.com/ was the first 4 entries

So she used the first one applied paid with my card the £50.00 application fee... was emailed a ref number.. so far so good.

Today she realised she had been had it was a scam it is a driving licence checking site like the passport check only they charge £50.00 the same fee as a licence.

I wenr on the site and read it through throughly and she will have to another £50.00 for her yes you guessed her provisional, from the real DVLA.

All she has paid for is a FREE application form available from the post office.

I like a fool gave her my card to pay for it and didn't think to check the site as she is 19 and very computer savvy.

Anyone else been had?

dexter73 Tue 09-Jul-13 14:31:56

There was a thread on here about someone who did this with their passport and they got the charges refunded. I will try and find it. Unfortunately it isn't a scam as they aren't doing anything fraudulent.

dexter73 Tue 09-Jul-13 14:35:41

Here is the passport thread. There might be some info on there about how to cancel your application.

CuthbertDibble Tue 09-Jul-13 14:38:46

I think you should have seven days to cancel under the distance selling regulations.

Almostfifty Tue 09-Jul-13 14:42:05

Contact your credit card provider. They may well cancel the charge.

compost Tue 09-Jul-13 14:42:24

Gosh what a bloody rip off. Watcvh out too, when she applies for her theory test. There are sites who charge to book you in, on top of the fee to take it.

MumnGran Tue 09-Jul-13 14:45:15

Sadly, because you say that when you read the site details in full it was clear exactly what they were providing, there is probably little comeback. It is only fraudulent if it is unclear/inaccurate as to what people are paying for.
AFAIK there is nothing to stop people charging whatever they like for goods or services .....if people will pay.

So, all down to whether they are make clear what is on offer.

Poledra Tue 09-Jul-13 14:54:37

There are similar scam websites for getting your EHIC card (the health card for travelling in Europe). It's free if you apply through the NHS website but there's plenty of scam sites that'll charge you for it.

LIZS Tue 09-Jul-13 15:00:12

Also for Visas and ESTA documents

catmadcaz Tue 09-Jul-13 17:59:47

Thank you Dexter that was really helpful. I have emailed the guardian champions if only to draw attention to this horrible way of getting people to spend double the fee.

cuthbertdibble I have sent them a recorded delivery letter to try and cancel but have read lots of bad press on this company. As they say they start to process as soon as you recieve the email with the refrence on it.
No one has had a refund. Also if you phone them it is £1.50 min plus some rip off conection fee.

I guess we will have to put it down to experience but what an expensive way to learn.

TheArmadillo Tue 09-Jul-13 18:12:01

When looking for any website belonging to the government always look for one ending in .gov

Or go through the direct.gov website to get to the applications you want.

There are loads of these websites - land registry, valuation office, tax credits etc.

Contact trading standards at your local council for advice/help.

LIZS Tue 09-Jul-13 18:54:43

Presumably not only do they make money from the overinflated "service" but gather personal details for spamming direct marketing too.

Helyantha Tue 13-Aug-13 17:16:06

My DS has just done this. He applied before we went away on holiday & we let him complete the application online himself. I only realised what he had done when the application form asked for another £50. The website(s) are very plausible & it is quite hard to find the correct site.

As we are now 3 weeks on, &, as OP says, the phone line is another rip-off, I have no idea what to do. His birthday money is supposed to pay for his licence, but I feel mean taking £100!

reeter Wed 21-Aug-13 21:01:39

If you know anyone who is about to send for their Provisional Licence on line. when you google DVLA. gov the link below will be your first choice check carefully as the link below although looks like the official DVLA site, it is a scam you fill in your details charge you £50 the same amount as the DVLA only to send you a DVLA form which you then have to pay the DVLA another £50. There lots of people who have fell for this including our selves. Shannon filled the form in thinking it was the official DVLA site. We have been intouch with our bank, and sent an email to the company, stating we wanted a refund, they have agreed to pay the money back by cheque, we then got back intouch with our bank and they said refund should be paid via the same way the initial payment was made.
email sent to company.
Our daughter received a letter today from your company. She expected a driving licence from the DVLA and not merely a driving licence application form.
Your web site led her to believe that it was an official Government site and that she was paying directly for her provisional driving licence as your web site led her to believe, and therefore expected delivery of a licence and not merely an application form.
We consider this to be not only misleading but also a misrepresentation of the official application process.
We therefore would like you to return all monies obtained from us that you have gained from this illicit transaction.
As you can see from her date of birth she is only 17 and cannot therefore hold a credit card.
We have contacted our bank to seek to regain our money.

We hope the money will be repaid asap without us having to enter into any Legal Action.
A copy of this is being sent to the fraud department of our bank.
If you or anyone you know has been scammed by this company contact your bank right away!!!!!!!!! Please share we were lucky there are a lot of people who have lost to this fraudulent company.......

Helyantha Fri 23-Aug-13 11:03:43

I've just checked their site and they have put up a totally fictitious quote from my son saying how marvellous their service is! I've emailed them about refunding the money & am now contacting trading standards & the bank.
It is so disappointing that something DS was so excited about has been tarnished by scammers exploiting the young sad
Thank you so much for the advice reeter

plazydays Sun 01-Sep-13 07:39:48

My daughter did the same last night, used this company: https://drivinglicence.uk.com/index.php
As with most, she is quite computer savy. She went through it then asked me for my card details. I put them in and click paid. It was not until I recieved the email and I thought this does not like the GOV. website. I went back on and sure enough it is just a checking service. They do not man the phones at weekends so I haev immediatley contacted them by reply email. I contacted my bank to stop payment but they have told me until it appears on my statement, there is nothing I can do? What I have noticed though is that on the main page, it states 'click her to apply for your license now'. By clicking this it takes you through the process. My thought it that this states apply for your lisence which it is not actually doing. So hopefully this could be argued in a court of law as what you are actually doing on the site is completing the form and having someone check it. Two tottally different things. I just hope I am able to get my money back as I cannot afford to pay again.

TidyDancer Sun 01-Sep-13 08:10:18

In fairness plazydays, it is made quite obvious at the top of the front page that the website you refer to is a checking service and isn't affiliated with the dvla. I see your point about that 'apply now' bit, but it is made quite clear otherwise that it isn't the official site. These so-called services shouldn't exist, and I do understand the upset.

Pacific Wed 04-Sep-13 20:54:15

My 16 year old son has just fallen for this scam too. I immediately emailed the company but they have just ignored me.

What else can I do? Has anyone actually got their money back? I am going into the bank tomorrow to see if they can help.

SarahPercyAndBill Wed 04-Sep-13 21:12:01

How is it a scam? Big bold letters in home page state:

"Apply for, renew or change your driving licence online, safely and securely. Our online service provides a complete checking service and this service will fill out the form on your behalf and send it to you.

We are not affiliated with DVLA, the UK government or any official body. The checking service we provide can be obtained from a DVLA office directly at a reduced fee or you can apply without a checking service where there will be no checking fee payable."

Pacific Wed 04-Sep-13 21:28:35

It is deliberately set up to confuse and exploit young people. I saw straight away that it was not a .gov.uk site but my 16 year old was not aware of the difference.

Of course it is a scam. Is there some benign friendly and ethical business person behind this site? I think not.

singinginthelifeboats Wed 04-Sep-13 22:46:27

Yup, my eighteen (yes eighteen!) year old fell for this. And I would dispute that there are 'big bold letters' advising you that it's not the government site. To the naive (my son who thinks he knows all there is to know about computers is a prime example) it would be easy to mistake this especially once you get stuck into the process.

I will attempt to get a refund but I don't hold out any hope. He did this just before we went away on holiday and its now weeks ago. Its only because he has given me all the paperwork as I said I would see what I could do, that I have realised.

My DS feels very stoopid and I hope he learns a lesson. I have said that I will contribute something to the proper application (having given him the money for the first one!) but not all as he needs to remember this!

I will have to content myself with warning everyone I know.....

Pacific Thu 05-Sep-13 08:37:54

I'm bumping this to let more people know about it.

RowanMumsnet (MNHQ) Thu 05-Sep-13 12:41:22

Hello there

We've moved this to Teenagers now; catmadcaz do let us know if you'd wanted it to disappear after 90 days.


specialsubject Thu 05-Sep-13 15:32:24

might be time that this kind of thing was introduced into the life lessons that I believe are now offered in schools.

it also happens with the gappies - there are companies that charge to set them up with all sorts of things that it would take them 10 minutes to sort themselves.

topics to include:

- never pick the first link on google
- always read the small print and check to see what fees SHOULD be
- never give out your personal details unless on an https site or in a real financial institution
- never announce on facebook that you are off on holiday

and so on.

no-one is born knowing this.

ohtowinthelottery Thu 05-Sep-13 18:51:58

Can someone please tell me which is the correct address of the official DVLA website. DS is nearly 17 and will be applying for his provisional licence in the next few weeks. Don't want him to fall foul of this scam.
Or maybe it is safer to go and get a form from the Post Office - I assume you can still do that? Get good old fashioned paper forms and fill them in with a pen and post them - ahh the good old days!!

Pacific Thu 05-Sep-13 19:12:31

Hi, ohtowinthelottery, if yoy make sure it is a ".gov.uk" address it is the correct one.

I phoned citizens advice today. This scam is covered by distance selling regulations so a 7 day cancellation is allowed. They dictated a paragraph to include in a recorded delivery letter which I duly sent off today.

However, I got an email from the scammers accusing my son of making the fraudulent transaction!

I will let you all know how I get on.

ohtowinthelottery Thu 05-Sep-13 21:18:26

Thanks Pacific. That's useful.
Good luck with sorting out the problem.

AnyFucker Thu 05-Sep-13 21:29:59

I got done by the EHIC scam this year

You don't have to be young, naive or thick for this kind of thing to happen {but it helps smile }

Mutter3 Fri 06-Sep-13 13:37:44

One of my twins paid the correct fee of £31.00 for the driving theory test. The other found a parasite site and paid £50.00. Apparently these (para)sites are not doing anything illegal. Please encourage everyone you can (local schools/colleges/papers) to make teenagers and their families aware that driving licences are £50.00; theory tests £31.00; practical driving tests £62.00 and the European Health Insurance Card (EHIC) is FREE! The official sites (gov. / nhs) could make their status and their costs much clearer with very little effort. Teachers and driving instructors could warn teenagers to be wary of parasites preying on unsuspecting teens. Our rural internet connection is slow and it takes a lot of time and dedication to check you have not mistakenly chosen and paid a parasite.

chocoluvva Fri 06-Sep-13 16:58:48

My daughter 'used' this website two days ago too. angry

I will try to cancel the payment but it was made from a debit card.

Pacific Fri 06-Sep-13 21:43:23

choccoluvva, citizens advice said to send a recorded delivery letter quoting "Consumer Protection from Distance Selling Regulations 2000" saying it is deemed a distance contract and therefore covered. This allows you to cancel within 7 days.

I have done this but not received any money back yet, but it was only yesterday I sent the letter.

On a slightly lighter note, I received an email from them from 'Wayne'. I thought....hmmm, cowboy by name, cowboy by nature!

chocoluvva Sat 07-Sep-13 14:04:23

Thank you for that info Pacific.

'Wayne' was probably sorry that you didn't phone instead of emailing - £1.50 per min of phone call - another nice little earner for the cowboys.

I'll try the 7-day cooling off thing. If the website isn't british I'm not hopeful that it will work but worth a try.

I don't know if it's possible to cancel transactions made on debit cards?

Pacific Tue 10-Sep-13 11:14:09

Have PMed you Choccoluvva.

I am now in touch with my local Trading Standards who are taking it up with Sunderland Trading Standards which is where this scam company are based.

Pacific Tue 10-Sep-13 20:49:55

Hi All. Got my money back! I cancelled within the 7 days but had to get trading standards involved.

chocoluvva Tue 10-Sep-13 22:47:15

Well done.

chocoluvva Tue 10-Sep-13 23:17:40

It's good to know that Trading Standards has some clout and took up your case. I'm very pleased for you Pacific

I've emailed 'Wayne' asking for a cancellation of contract and full refund in accordance with the distance selling regulations (as above). I added that Trading Standards will endorse my request so hopefully......

Pacific Thu 12-Sep-13 09:17:01

Please let me know how you get on, Chocoluvva.

chocoluvva Thu 12-Sep-13 10:37:23

Will do. I know it says clearly on the front page.... but DD didn't read the front page. Which was silly. Then again at the ripe of old age of 16, she didn't realise that you have to go through the DVLA directly. Apparently.

I'd heard about the European Health Card online 'checking' service, but not about this one.

pedrito Fri 13-Sep-13 14:44:39

I've just been refunded my £50 as my 16 y.o. daughter used my credit card without my permission. If under 18 and the card is used without permission it is law to refund. You have to hassle them though, I sent loads of e-mails and a letter stating my daughter had used my card which they ignored. Then I said i'd send a registered letter to one of the following directors [ James Wyatt, Stephen Graham Oliver, Michael James Hughes]. I also said that if I did this and I was not refunded the next letter would be a solicitors letter and I would contact the Police to report them. Also these scammers have had many scam companies between them [with no company reports published. Not paying their taxes maybe] so I also threatened them with HMRC and Trading Standards.
Check out Companies House website for more details.
Just one thing they will threaten you with reporting your child to the Police for "fraudulent use" of your credit card. I doubt I will be hearing from the Police though.
Alternative address for the directors is 14 Foyle St, Sunderland.
good luck.

chocoluvva Fri 13-Sep-13 15:20:52

Thank you for that info.

I will pass it on to my local trading standards. They were not hopeful as my request for a refund was made one week after the initial transaction - I was hoping to use the seven day 'cooling-off period' to get a refund. However this new info might enable them to apply some pressure.

berno Mon 16-Sep-13 00:28:56

Son sent off for provisional licence before we went on holiday, we have just returned to find that we too have been scammed. He can't remember which site he used - when I searched on Google just now, page one organic results were all legit sites but the top result (sponsored ad) is a scam site.

DorsetLass Thu 10-Oct-13 22:27:52

i cant believe that in a very tired state of mind I actually forked out £5 for changing my address and fell for the website- feel very stupid and luckily my credit card company contacted me as the suspected fraudulent activity. The company had actually subscribed me to a 'premium e-book comany' trading under the same name and were taking money daily from my card. Cards now cancelled but and I feel very stupid. Only £5 and £12 taken but I am normally quite a well functioning adult so no wonder teenagers fall for it. Make sure the companies are not continuing to take money from your cards!

xyll313 Mon 21-Oct-13 11:22:04

I stupidly paid for this service and then did as what people suggested to apply for a refund. I sent a few email back telling them my will to cancel the order and quoted "Consumer Protection from Distance Selling Regulations 2000" last friday and then sent everything back by recorded delivery on Saturday. I got an email this morning and they said they would provide me a 50% refund for 'good will'. Shall I just take it or do you think it's possible to get a full refund by taking further action?

BerylThePeril44 Wed 23-Oct-13 06:46:54

My husband has just fallen for this while trying to get a license for our son. I'm more worried about identity theft than losing the fee. He put in all personal details eg ni number. Will this have repercussions in the future? Does anyone know if you can change in number?

Fosterjojo14 Thu 24-Oct-13 13:37:05

My partner has just fallen for this, cannot believe "Wayne" who we emailed will not refund our money. Think this is a discussion for the BBC watchdog

s11vyy Wed 30-Oct-13 10:07:13

I too am a victim. Have contacted Trading Standards, my bank and the police. I'm afraid we are dealing with very clever, ruthless people, I don't know how they sleep at night! My bank are trying to arrange a chargeback which will get me the refund I would like. They are DEFINTELY misselling to consumers. They have a hyper link saying "click here to apply for your licence" but you are only applying for an application form! Crooks!!!!!

Laurad87 Tue 05-Nov-13 13:00:25

Hi, can someone please put up a copy of what to say in an email. I have just fell for this con! Feel so silly now. Realised straight away when £50 came out my bank. Phoned my bank and they said it can't be reversed because I paid my debit card sad

watchingout Wed 06-Nov-13 17:24:27

I fell for it too about six months ago blush but I wrote and said that my daughter had made the application ( she had but I should have checked it) and so because the "contract" was with a minor, (17) it was not enforceable.

Bit of blag, but it worked and I was refunded wink

meesh765 Fri 06-Dec-13 10:47:16

Hi guys,

So I don’t ever usually sign up to these forums but since I just found this one so helpful I had to!
Feel so stupid for getting caught out by this as soon as I started my working day! Luckily I smelt a rat straight away and googled the site and found this thread.
I sent them a few emails, the last one quoted trading standards and also the consumer protection line (thanks pacific and xyll313). I’m not sure if this helped or if it is just because it was within the 7 days but I got a full refund. So relieved.
Again, I know I should have been more careful and read it clearer but come on…that is cheeky!!
Now I feel like I can concentrate on my day again. Also I kinda feel like this was a good life lesson.
Thanks everyone!!!

payback73 Tue 10-Dec-13 09:39:44

Where is the phone number for these jokers?

fairisleknitter Tue 10-Dec-13 09:53:56

I had the same experience with Passport Application. (Yes I was daft but these sites are set up to mislead.)

I emailed to cancel that evening.

Called the credit card people who could not cancel the payment although it hadn't yet gone through BUT they have tons of incidents and were very encouraging about the chances of getting money back further down the line! They told me there would be a "note " set against the payment which the company would be told of when they sought payment.

Anyhow unethical company then email me for my bank details to effect a refund. Well obviously NO WAY was I going to do that so I just reiterated I did not want their service and was cancelling. Heard no more.

Upshot was my credit card was NOT debited by them.

payback73 Tue 10-Dec-13 09:59:12

How are people contacting these guys as I cannot see any details on the site?

fairisleknitter Tue 10-Dec-13 10:12:45

payback I had had an email from them so I pinged back. No way was I using their scamming phone line!

payback73 Tue 10-Dec-13 10:49:06

yeh I didn't get the e-mail, the text didn't work and I cannot see a phone line.

I do have the guys home address, phone numbers and e-mail. However, will give them a chance to reply through official channels.

MiniMonty Sun 15-Dec-13 03:19:04

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

gordy1912 Sat 28-Dec-13 16:42:06

my wife got scammed with this mob,...we were getting my son a provisional for xmas and my wifes mum paid this with her credit card,..was at the start of December only realised now,...I take it we are snookered,nothing we can do and 50 quid down?...these scammers are utter scum!!!!!!

chrissie28 Mon 30-Dec-13 15:49:59

my 17 year old has just been scammed - she swears she was on a government website but she has just been billed £90 on her debit card by a company calling themselves www.dvla-driving-license.co.uk and I can't trace them on the internet. She has her license but has paid £40 of her hard earned coaching money extra for it (a month's work). I wish I could trace the company.

chrissie28 Mon 30-Dec-13 17:21:51

BEWARE www.dvla-driving-licence.co.uk
Another scummy agency, charged my daughter £90, didn't realise until bank statement came through.
These places should be stopped but our children need to be aware

Jlc443 Sat 04-Jan-14 00:57:49

They have a postal address in the terms and conditions section of their website and are using the email address:sales@dvla-driving-licence.co.uk

Proudmummytodc2 Sat 04-Jan-14 01:17:36

hiya never read through all posts so sorry if this has been said when i booked all mine a couple of months ago i very nearly done the same im 22! lol but i do tend to read everything on a site first but for future reference tell her to always go through the direct gov sites hope this helps sorry this has happened to you i hope there is a way you could maybe claim it back i dont know much about they sites xx

NoComet Sat 04-Jan-14 01:28:11

I'm generally against censorship and regulation of the Web, but it should be illegal to impersonate an official website purely to scam people.

AngieDE Thu 09-Jan-14 08:23:33

I have a solution!! Our twin daughters also got stung this week when they tried to register a provisional driving licence and we paid in total £100 for nothing!
There is a way, though, to make the fraudsters sit up: Everytime you click on their advertisement in Google (at the top and side of the search results when you search for terms like 'driving licence' etc) it costs them approximately £2 which they have to pay to Google. I have encouraged our girls to bring the matter up in school and with their friends and to visit the advertisement links and discuss the fraud issues. When you throw a facebook discussion in it as well, this amounts to a few hundred kids all researching the issue by clicking on the advertisements, costing the scammers hundreds :-)

charleymc1209 Wed 15-Jan-14 11:25:32

I have exactly the same thing happen to me. And we haven't even received the application form. I complained to them, and guess what!! They have refused a refund. Even though they have not provided any service at all, as the application was never received. We only found out what had happened when I phoned DVLA for an update on the application. They are taking advantage of teenagers who don't know any better, and are set up to look like a DVLA website. It is so misleading. Who in their right mind would want to pay £50.00 for an application form to be sent to you, when you can apply for free, and the DVLA would soon let you know if you had made any mistakes on the form. Not at all happy. I will be taking this further. As far as I am concerned, I did not authorise this payment, as I was under the impression we were paying DVLA directly.

Santafe2000 Sat 18-Jan-14 22:06:17

I've written full guidance for obtaining a refund here.


Hopefully you will all find this useful. I personally obtained a full refund plus court costs.

Santafe2000 Sat 18-Jan-14 22:08:15

Actually it made sense just to cut and paste it here...

Despite my leaving a step by step guide on MSE consumers are continually getting ripped off by Driving license UK Ltd (AKA Caveat Viator Ltd) at a phenomenal rate as posts on here continue to prove. Clearly some are not finding my advice and I am receiving a large number of emails asking for personal guidance, as I can not personally attend to every individual I thought I would start a thread with definitive guidance.

Caveat Viator dupe the public into paying exorbitant fee's for a license checking service. Their website is deliberately designed to look like the DVLA website so that less than vigilant consumers think they are paying for and ordering a license directly from the DVLA. Once you realise your mistake and claim a refund Caveat Viator Ltd refuse to refund on the basis that they are exempt from the 7 day cooling off period that normally applies under the distance selling regulations. There is a loophole in the distance selling regulations regarding completion of contractual performance. If you instruct a company to act on your behalf and it is reasonable to assume that the terms of the contract would be fulfilled before the normal 7 day cooling off period expires then clearly that Cooling off period cannot be applied.

The question then is whether there can be a valid contract between you the customer and Driving License UK ltd and the answer is that there is no valid contract and therefore they are not exempt from the 7 day cooling off period. That being said I am confident that you are entitled to a full refund irrespective of whether you claim it within the 7 day cooling off period or not and here is why...

Driving License UK Ltd do not actually provide a service and under contract law since there is no consideration to you the customer then there can be no valid contract.

Caveat Viator recently removed advertising from their website that duped customers into thinking this was the official DVLA website. The details are logged for September 2013 on the advertising standards authorities website and the ASA have confirmed to me by email the details of the case. Another fact that supports the view that prior to amending their website the ASA held the view that their website material did not comply with legal guidelines.

So how do you reclaim your money?

1. First write to caveat Viator Ltd requesting a full refund within 7 days and warn them that if a refund is not forthcoming within that timeframe that you will lodge a county court claim for which they will also be liable for court costs. Courts expect you to behave reasonably and to try and settle this outside of the court room, this letter is your evidence that you have done so. Make sure you send this letter via recorded delivery so they can not claim to have not received it.

If you receive a refund fine, if not...

2. Lodge a small claim online at https://www.moneyclaim.gov.uk/web/mcol/welcome

The online form takes no longer than 10 minutes to fill in and costs £25. Sit back and wait for a response, Caveat Viator Ltd will either contest it or provide a full refund. To date I have not heard of them fighting a single claim in county court.

Should Caveat Viator Ltd decide to contest your claim in County Court then the basis for your case is below. Once they lose in court then their whole business model collapses and I do not believe this is a risk they will take.

1. The Recent ASA case confirms that website material was duping customers.
2. The OFT produced a 2006 guide for business relating to rules of distance selling. They are very clear in this guide that administrative work of the type provided by caveat viator ltd cannot equate to the provision of a service.
3. Contract Law... There has to be a benefit or consideration to the customer to form a valid legal contract. The OFT guidelines confirm that there is no benefit and in fact the DVLA provide precisely the same checking service as part of their fee's so in fact it can easily be claimed that caveat viators service is actually a detriment rather than a benefit since all it achieves is delaying your application.
All the information needed to pursue a county court claim is here.

Good Luck but to be frank if you follow this guidance to the letter you will not need it.

MUM2BLESS Sun 19-Jan-14 14:25:04

I got caught with this too. shock. filled form in on line for my son.

SusieDid Wed 22-Jan-14 20:09:19


We have just had experience of this Company. We thought we were on the official DVLA website (own stupidity, rushing, distracted) As soon as we discovered that £90 had been taken from the account (24 hours later), we contacted the website via their terms and conditions page and completed their refund form. We received a confirmation email that we would receive refund within 48 - 72 hours. After a few sleepless nights having read some of the horror stories, we really weren't sure we would see this money again. We emailed them a few times and received no reply at all. We even completed the refund form a second time. However, we have today successfully received a refund from them (minus £8 admin fee, but small price to pay for our stupidity). This did take 9 days in total from the date I first submitted the refund form.

I just wanted to post this message for others out there that have realised they have gone on to an unofficial site and to say that hopefully if you follow the steps on their terms and conditions page, you should receive your refund.

Sites like this should be shut down. I know now having investigated the site thoroughly, that they do state they are a checking service. However, their link takes you direct to the application form and it is identical to DVLA site, so when you are rushing like we were it is a very easy mistake to make. I really wish there was a way to get a warning out there to people BEFORE they apply and have the stress and hassle that we have gone through over the past week or so.

jsandford Thu 30-Jan-14 21:57:13

used Money Claim on-line, received £80 plus costs refund today, here's my email to them, good luck!:


Although I cancelled my "DVLC" request to you within 15 minutes of applying, your company maintained that I was not entitled to a refund. On complaining I was told that you would review my case within 14 days. When no reply was received in 14 days, and prompted by another email from me, you merely referred me to your terms & conditions. Subsequently, when I warned you that I was considering legal action you then ignored me.

Kelly, why you feel justified working for a shitty company that operates on the fringes of UK law is well beyond my comprehension.

In the same way that your director has urged you to pester me for a response, please forward this email to him in the hope that he can eventually find an ethical path to follow in order to reward his (obvious) entrepreneurial spirit.

Best regards,
Carolyn Sandford

lyndaclark Tue 11-Feb-14 19:31:33

i have just fell for this too. i realised my photocard licence had to be renewed so typed in google dvla driving licence renewal and clicked on the site which i thought was the dvla site, i should have checked for the .gov but it looked like the dvla site. i completed it thinking i was applying for my licence and paid £80 for the honour of someone filling in a form for me. its only today when i received the form through the post and saw that it is saying i need to send £20 payment to renew my licence that i have realised what i have done. the paperwork i have says drivinglicences.org.uk on it. is this the same company that has already been mentioned. it is 9 days ago when i did this so will i be able to claim a refund from them. The site is completely misleading and does lead you to beleive you are paying for your licence. the part where they state its a checking service is not in big bold writing and was actually at the bottom of the first page after all the click now to apply buttons.

i have shared my story on facebook in order to warn others and would urge everyone else on here to do the same.

ByTheSea Tue 11-Feb-14 21:25:58

This just made me so nervous as I just applied for a provisional licence for DS1 yesterday. I got an email saying that they would send him a form to return to them, which I thought a bit odd. But...I just used the government gateway ID and password and was able to log into and track the application on the real website linked here, so I guess we are okay. The scams should be illegal.

Spider14 Sun 23-Feb-14 23:23:49

SusieDid message re www.dvla.driving-licence
What a bloody scam. So cross with myself.
Have done exactly this applying for my daughters provisional licence this afternoon. Have contacted them to cancel via their terms and conditions. How long did you have to wait to hear from them? Have contacted my bank but as I paid by debit card not much they can do. Any advise would be appreciated.

taz44 Thu 01-May-14 14:50:58

hello. I was also scamed by this website as it says its DVLA. I lost my licence due to being in a state as i had to have my dog put to sleep after haveing her for 15 years. I applied for a replacement for �20 but they took �60 instead. Because of this i also got a bank charge. There is nothing on the site saying that its a third party site it just says dvla-driveing licence.co.uk. Ok fair enough i have to replace it but �60 for a replacement that expires 2016.? Also i never utherized �60 to be taken from my account. Need help on getting these thieveing scammers shut and our money back.

dexter73 Thu 01-May-14 16:09:07

taz44 - that website doesn't seem to exist anymore. I get a message saying that 'The address for the site www.dvla-driving-licence.co.uk was misleading and has been acquired by GOV.UK to protect the public.' Perhaps you could try contacting your bank to see if they can help with getting the money back.

Shellwood1 Fri 09-May-14 14:08:37

I tried to change address for our son's driving licence and the first website www.dvla-driving-licence.co.uk appeared official, so I filled in all details and parted with £40.00. After over a month nothing came back so I contacted the dvla direct by phone to find out they had no information, so I went to my bank and completed a customer dispute disclaimer. Checked that website today (8 May) and found that finally the official gov.uk dvla website 'has been acquired by gov.uk to protect the public'.
All be aware in future and ONLY go the official government website re anything to do with driving licences. My bank will attempt to get the money back.

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