BT gives 16 year old control of PARENTAL CONTROLS and SPEND with BT Mobile SIM

[wrichards]

WOW.. I really cannot believe this.

I have managed parental controls and spend in my household with my BT ID for two years.

I recently passed a BT mobile sim to my 16 year old sibling. She was prompted to create a BT ID through the BT app which she duly did.

Afterwhich, my BT ID was downgraded to 'secondary' and I LOST CONTROL OF SPEND AND PARENTAL CONTROLS to a CHILD!

So I call BT - there is nothing they can do for me to regain control of the account, I have to find out passwords and log into the accounts and do this MYSELF.

Furthermore, if any of the children with access to a BT mobile and our account number (which is plastered over the BT mobile sim documentation) choose to login again - they would be GIVEN THE OPTION TO TAKE CONTROL AGAIN. This means they could set their own SPENDING limits, access X-RATED websites both through broadband at HOME and on their MOBILE, and even BUY new products, indeed my 16 year old sister has been permitted to do any of this for the whole of last WEEK.

This is unbelieveable - and BT CANNOT EVEN ASSIST!.

Safeguarding of children issue much?

[wrichards]

To clarify - BT gave control of PARENTAL CONTROL and SPEND across the whole household, including LANDLINE, BROADBAND, BT TV and ALL BT MOBILE SIMS.

[pretend]

Is there something WRONG WITH YOUR caps LOCK ??

I'm just ASKING BECAUSE I'm a bit WORRIED in case BT have CHANGED YOUR COMPUTER settings.

[NewLife4Me]

At 16 though she is considered an adult. She could be married with a child.
Yes, we need parental controls for children but not young adults, they are in charge of themselves if they so wish.

[Sparklingbrook]

WHAT'S WITH ALL THE BOLDING AND SHOUTING?

[HoneyDragon]

BT are TWATS.

They fucking deserve capitals. BT shouldn't transfer sim ownership like that and expect another to foot the bill, but they don't give a shit as long as they get your cash.

[Sparklingbrook]

I HAVE SKY [griin]

[pretend]

BT are TWATS, you are NOT WRONG.

Is a SIXTEEN year old not TRUSTWORTHY as regards T'INTERNET though?

[NerrSnerr]

When she created the profile through the app what did the t&c say?

Can you just ask your sibling for the passwords?

[HoneyDragon]

Fuck off Sparkling you git

I'd give ANYTHING to be with SKY again. The only supplier I can have is FUDGECOCKING BT.

I'm currently waging war with them on a daily basis.

I hate them. I'm convinced they treat their staff like shit because no matter how nice I am every person I spoke to has been bloody rude.

[NerrSnerr]

Oh I misread. She hasn't taken over the parental controls of your account, just her own. I'm sure at 16 she'll be fine- especially as she's old enough to be a parent herself.

[Archfarchnad]

It's very WORRYING that you see your 16 YEAR OLD as a CHILD. Sure, he's a MINOR, but as others have pointed out, he could be married by now and living alone.

But I believe you ENTIRELY that BT can't assist because that is their DEFAULT SETTING.

[HoneyDragon]

The money's an issue too, it is the ops sibling not child. I assume op is still paying the bill.

Also, at sixteen I think it's reasonable to not necessarily want them to access things on the net. If the can't see it at the cinema why see it at home.

I think it's deliberately obtuse to class a sixteen year old as an adult. They are a child.

BT wouldn't give them an account directly so this shouldn't happen.

[HoneyDragon]

And since when was marriage a sign of maturity or responsibility?

[pretend]

Ha! I got married at 39

It was a fucking disaster

[ThatJustAintCricket]

I don't understand, is the girl your sister? Why would you have control over your sisters account?

[TheHormonalHooker]

This is the opposite of our experience. !

Firstly you gave her the SIM, so it was your respsonsiblity to read the small print and T&Cs before you did so.

Secondly you're not prompted to set up any account via the app. You don't even have to download the app, it's not compulsory.

Thirdly everytime you make a change to anything they write to the accountholder telling them of the change that has been made and telling you what to do if you've not authorised it. They, also, ring your landline number with an automated message.

Fourthly, you change the spend settings and parental control per number, not per account. DS2 has strict limits on his spend because I pay it, DS1(20) pays me for what he uses so he has put his own limit. The parental controls were an arse ache to change because to give BT their due, when the SIMs arrived, the sites you could get on to were very limited.

[wrichards]

CAPITALS = UNBELIEVEABLE

the fact she is 16 is irrelevant - if you gave a BT sim to a 12 year old, they would be able to do the same.

[wrichards]

I can guarantee I've not received any correspondence from BT regarding any change in the account.

I know spending caps are per number not account - but she has been given control over the whole account including phone, broadband, TV and 4 BT Mobile numbers.

[wrichards]

So, I'm sorry, but what you're saying is that because she's 16, she should be able to access the whole household account including broadband and TV, buy phones and new services on my behalf from my direct debit, control four peoples mobile spending, and bypass the parental controls - all of which i can not longer do.

please.

[Sparklingbrook]

CAPITALS=SHOUTING

[TheHormonalHooker]

What do you see when you log into "My BT"? I've just logged in, I can change the parental controls for all 4 phones and the home internet and change the spending limits.

[NerrSnerr]

Is the sim part of the contract for the tv package etc? If so then are you actually allowed to pass it on to someone else?

[TheHormonalHooker]

No, Nerr. BT do BT mobile now. It's really cheap and the coverage is great.

[wrichards]

I see the bills and can download virus software etc. but no access to parental controls, spending limits, direct debit details etc. as the options have gone because I am listed as 'secondary account' holder.

[wrichards]

If you lot feel so strongly about it, why don't you give the sixteen year old unlimited access to spend money on calls and texts and new mobiles from your account via direct debit.

By the way, in the interim you won't be able to manage that direct debit etc.

Ill quite happily give you the £12 per month upfront for the year.