Zatchels flash sale

(581 Posts)
AllTalkNo Fri 19-Apr-13 17:27:23

Zatchels are having a 24 hour 50% off sale tomorrow. It's advertised on their Facebook page. I'm tempted but don't know whether to go for a classic colour (probably the navy) or one of the metallics. Has anyone ordered from them and could you recommend a colour? Thanks!

gruffalocake Fri 19-Apr-13 17:31:07

I have their elephant brown cross body bag and it's fab. Brown is great because it looks lovely the more you wear it. If not brown I'd go metallic or neon?!

topsi Fri 19-Apr-13 17:53:33

yes metalic bronze barrel bag ooo I want!!

Lighthousekeeping Fri 19-Apr-13 18:18:26

Are they big enough for school?

JamEyelid Fri 19-Apr-13 18:26:00

I have a 13" Cambridge satchel and it is not big enough for schoolwork (at least not a4) this shows what you get in each one.

I might get a chestnut one for autumn. Thanks OP smile

Lighthousekeeping Fri 19-Apr-13 18:29:37

Before I spend. Are the worth it? Are they strong?

HandsofaCrone Fri 19-Apr-13 18:35:44

Gah I have to buy one now angry

I really want a pastel coloured one - pale pink or purple - but it will get filthy immediately and I'll probably think it's hideous in 2 months' time. A cobalt blue one would be nice... I think I'll go for red though, much more practical and classic.

Curse you.

PilchardsonToast Fri 19-Apr-13 18:39:19

I have a lovely chestnut saddle bag- it looks really smart's so small inside as the leather is so stiff I can literally only fit my purse, keys and phone ( minus it's cover) so if you are going to get the saddlebag go large!!

GypsyFloss Fri 19-Apr-13 19:41:25

I like the look of the pewter saddle bag but can't work out if it is shiny or matte; the left photo looks shiny but the other one doesn't confused

landofsoapandglory Fri 19-Apr-13 19:46:24

I need one! I've been hankering after a satchel for ages, but have just bought a new bag.

I can't decide between red and navy, saddle bag or satchel!

AllTalkNo Fri 19-Apr-13 19:49:05

I want a satchel but may have to get a barrel bag too. With the discount it would be rude not to. Trouble is, the barrel bags do look very small, I'm not sure how much use I'd get out of it.

HarderToKidnap Fri 19-Apr-13 19:50:46

I've got a navy Zatchel, it's such a lovely navy, very matte. The leather is quite stiff and the buckles a little annoying to undo so I tend to save it for going out when I don't have DS with me

PlumBear Fri 19-Apr-13 22:04:38

Just returned a neon pink saddle bag yesterday (£5 postage-ouch). Bag was beautiful but just too... Neon confused DH hated it on sight grin The bags themselves are great quality, and at that price I'd definitely go for it, but choose a more wearable colour if u can

GypsyFloss Sat 20-Apr-13 08:30:56

Just ordered the large pewter saddle bag smile

Annianni Sat 20-Apr-13 08:36:40

Me too Gypsy.

Thanks op smile

poorbuthappy Sat 20-Apr-13 08:50:10

And I've just made my neighbours day by sending him the link for his wife's birthday next week.

topsi Sat 20-Apr-13 09:16:42

Just ordered the classic satchel in orange!! Damn you MN!!

TheBuskersDog Sat 20-Apr-13 09:30:45

What size satchel do most people go for, am thinking probably 13" but for just a few £s more can get 14.5" but I don't need a briefcase just a decent sized handbag.

YoniMontana Sat 20-Apr-13 09:42:36

I just ordered a 13" pewter classic satchel. Thanks mumsnet!

YoniMontana Sat 20-Apr-13 09:43:39

It shows you the sizes on the site Busker. The 13" holds an ipad which is perfect for me. I also googled images so I could see them worn.

Katz Sat 20-Apr-13 09:58:34

What colour to go for? I want one which will go with everything or black or dark brown?

AuntieMaggie Sat 20-Apr-13 10:00:00

I'm having the same problem Katz confused but also don't know whether to get a saddle bag or satchel

bigTillyMint Sat 20-Apr-13 10:11:22

Just ordered a 16" baby blue one!

HazeltheMcWitch Sat 20-Apr-13 10:22:27

Ooh, thanks OP. I may need a satchel AND a saddle bag too. Now, the question for me also is... which colours ?

Blanketsandpillows Sat 20-Apr-13 10:35:33

I love these bags! Would one be suitable as a changing bag if I got an insert-thing?

I ordered the yellow 16" satchel bag excited!

teta Sat 20-Apr-13 12:26:03

I have just inadvertently ordered 3 in tha same pastel cornflower blue and with the same personalised message for my dd's 14th birthday.I submitted my information several times,then got no confirmation message and that my cart was empty.I assumed that the order hadn't gone through and so repeated this a couple more times-still didn't seem to work[no security questions or anything].Have just found 3 order no's in my e mail <ARGH>.Have frantically sent a message to customer services.

JazzDalek Sat 20-Apr-13 12:51:23

Thanks for this - I've ordered one (16" satchel in Graphite, boring, but I need something strong and sober and practical!)

Olivermoliver Sat 20-Apr-13 12:53:15

Thanks for this, have just ordered the (very bright) cobalt blue saddle bag that I've been eying up for ages! I had a few issues getting the order through including the empty card message but got there in the end. Wonder how long they will take to arrive.

JazzDalek Sat 20-Apr-13 13:09:42

I wondered that Olivermoliver so checked their FAQs:

"How long will it take between placing my order and receiving my bag?

Currently most orders are being despatched within ten to fourteen working days of placing your order. However, each of our bags is handmade to order; we do not carry stock so please be aware that at times of particularly high demand your bag could take up to 30 days to be despatched as we may be awaiting your leather. Rest assured that your bag will be posted out by next day delivery as soon as it is finished and you will receive an email to let you know it is on it's way."

I imagine also that they'll have a glut of orders to get through because of this sale, so we're probably looking at 2-3 weeks?

BikeRunSki Sat 20-Apr-13 13:13:02

Oh goodness, cornflower blue, red, purple or silver...?

HandsofaCrone Sat 20-Apr-13 13:13:57

oliver I can't find any cobalt blue ones on the website except the metallic cobalt satchel - please could you link to the one you got? Cambridge satchels do a gorgeous cobalt but it's so expensive!

BikeRunSki Sat 20-Apr-13 13:28:24

I've been seaching for a cobalt blue one, but not the metallic. That's what i want! the conflower blue is almost the right colour, but not quite.

MrsWolowitz Sat 20-Apr-13 13:30:32

I heart this one

So pretty

I think I may have to (even if I get it and give it to DH to put away for Christmas present but I think I neeeeeeeed it)!

What size for purse, phone, b

MrsWolowitz Sat 20-Apr-13 13:31:06

Pressed post too soon.

What size for purse, phone and book carrying?

QueenMaeve Sat 20-Apr-13 13:36:23

Eek I just came on to post a thread looking for a good cross body bag for a trip to Paris. One of these would be perfect, thanks op

finnbob Sat 20-Apr-13 14:20:24

Thanks for posting OP, I've been hankering after a saddle bag from here for a while, so I ordered the rasberry elephant print one and then threw in a green barrel bag for good measure heehee!

landofsoapandglory Sat 20-Apr-13 14:27:13

I ordered the large saddle bag in navy at 8am this morning before I went out.

BikeRunSki Sat 20-Apr-13 14:29:39

I've been seaching for a cobalt blue one, but not the metallic. That's what i want! the conflower blue is almost the right colour, but not quite.

thriftychic Sat 20-Apr-13 14:35:21

would a gold one be a bad choice ? i am planning to buy some gold sandals / flip flops so..
i am 37 and a bit unfashionably clueless probably

Dumpylump Sat 20-Apr-13 14:41:19

I have pewter metallic satchel that dp gave me for Valentines day. I love it, but it's a little on the big side - he measured the size of a bag I already had, but it's a slouchy one so flops in on itself and doesn't seem as big iykwim?
So, since there's a sake I'm thinking of ordering bother one - I like the cracked leather leopard one, but I'm not sure what size to go for confused

Dumpylump Sat 20-Apr-13 14:41:46

Sake? Sale!

JennySense Sat 20-Apr-13 14:46:15

Which colours folks?
Thinking of a satchel and a saddlebag
Classic colour satchel
More eyecatching saddle bag

YoniMontana Sat 20-Apr-13 14:48:28

Dumpy would you say the pewter is like the online pics? What size was the one you had?

The daffodil yellow looks lovely.

Dumpylump Sat 20-Apr-13 16:33:00

It is like the pics, but nicer in rl, in some lights it almost has a purple tinge. Everybody has commented on what a lovely colour it is. It's the 16 inch one, and it does almost feel like a briefcase.
I'm just not sure whether to go for 11 inch, or the next one up. I've found a few pics online, but I can't find ones where it gives the size of the satchel too, so you can't get an idea of proportions.

HoneyStAngelo Sat 20-Apr-13 16:40:19

Teta, go to their facebook page and for help with your triplicate order. You may get quicker attention than emailing them.

I bought three. Got a 14.5 pastel vlue for my daughter. A pastel cream 13 with handle and detachable strap for me then I went a bit silly and ordered another one, a pastel pink 13 without handle because.... Well it was just so pretty!

I've justified it by saying over and over, you won't see them this cheap again!

HoneyStAngelo Sat 20-Apr-13 16:42:02

Dumpy lump, this is the 11.5

TheCrackFox Sat 20-Apr-13 16:43:54

Right, I am definitely ordering a chestnut saddle bag AND a classic satchel but can't decide what colour. I know, first world problem.

HoneyStAngelo Sat 20-Apr-13 16:46:28

Surfdome have their own models showing the bags so you can get an accurate idea of size

TheBuskersDog Sat 20-Apr-13 16:46:58

I've ordered a 13" satchel in cornflower blue and a large saddle bag in the brown elephant print as an neutral, everyday bag.

UseHerName Sat 20-Apr-13 16:50:27

do you have to pay import/tax with the post office??

teta Sat 20-Apr-13 16:50:35

Does anyone have the cream reptile satchel?I am strangely drawn to this, or the cracked leather ones.Honey i contacted customer services.They very promptly cancelled the mutiple orders.In fact i was so befuddled,i ended up cancelling all the orders-then had to reorder againblush.

TheBuskersDog Sat 20-Apr-13 17:08:50

UseHerName, I think they are based in Leicester!confused

UseHerName Sat 20-Apr-13 17:13:16

oh BuskersDog, duh blush

twojumpingbeans Sat 20-Apr-13 17:19:21

Oh dear, just ordered the cobalt large saddle bag. Oops. DD1 has the pukes and I have got a bad case of cabin fever. That's my excuse anyway!

I've just ordered a barrel bag ( pale pink ) and a saddle bag ( purple )

Oops ! Just meant to have a look .

Birdies Sat 20-Apr-13 17:26:16

I've ordered a small pastel pink saddle bag. I know someone said earlier to get the large but I only wanted a teeny one for keys, phone and purse. Actually I didn't need one at all. But I got as far as the 'confirm order' page just for fun....and then my finger slipped grin

HandsofaCrone Sat 20-Apr-13 17:33:37

twojumping is it the metallic cobalt saddle bag you ordered, or is there a non-metallic one too?

HandsofaCrone Sat 20-Apr-13 17:34:41

I'm tempted by a pastel pink satchel...but dh thinks it's hideous, which puts me off slightly!

Pinkflipflop Sat 20-Apr-13 18:06:07

I had the metallic red 14.5" one in my basket and ready to go.

Then I realised I didn't actually need another handbag and was only buying it because it was cheap!

Mustn't be so easily lead!

SoYo Sat 20-Apr-13 18:11:31

Oh for pities sake, I'm on crappy stat mat pay and have just ordered 2 bags!!! Got an executive for the hubby (to replace the horrible free bag he uses) and an orange 13" satchel for me! Really couldn't decide which one but the orange won the day! Hope it was the right decision.

topsi Sat 20-Apr-13 18:47:55

oo SoYo, the same as me!

BikingViking Sat 20-Apr-13 18:54:08

Can't decide whether I'm glad to see have seen this thread or not grin

Have been eyeing up their satchels for a while now (as well as looking at bags in general - want to buy my first proper leather bag at the grand old age of 33 blush )

Can't decide between black, navy or graphite in the classic section. I need something that can go with pretty much everything and would be using it mainly for work (although live in Scandinavia so more relaxed work style here than in the UK)

Am currently leaning towards the graphite (would that maybe age slightly better than black?)

Those of you who have tried them - how annoying is the stiffness?

Katz Sat 20-Apr-13 18:54:31

Still not decided cornflower blue or red?

JamEyelid Sat 20-Apr-13 19:09:58

Stiffness is very annoying to start with especially at the buckles but my red one has softened up nicely.

I ordered the chestnut brown one this morning and trying very hard not to cave and buy another one!

twojumpingbeans Sat 20-Apr-13 19:10:32

I ordered the metallic one handsofacrone was torn between that and pewter. Have been after a lovely metallic leather that isn't gold or silver... Don't think I saw a matte one in a cobalt shade.

BikeRunSki Sat 20-Apr-13 19:29:15

Ordered a big old 17.5" satchel in red for work. Went to work yesterday juggling laptop bag, lunch and about 5 carrier bags, thinking it was time to get a new work bag. Won £50 on the work charity lottery! Looked at Cambridge Satchels last night - too pricey Then, as if magic, this thread came along. smile . Thank you OP, you've made a lot of people very happy.

HoneyStAngelo Sat 20-Apr-13 19:31:03

I've just messaged them to ask if I can add a gothic lace barrel bag to my order! This deal is too good to miss and instead of buying numerous crap bags throughout the year that will add up to a lot more than this, I've bought a few good quality bags instead.

I must have that gothic lace!!!! I hope they let me add to my order.

They've extended the sale to 5pm tomorrow.

TheCrackFox Sat 20-Apr-13 19:36:02

Woo hoo. They have extended their sale till 5pm tomorrow!!! Thank God as I still can't choose which colour.

BikingViking Sat 20-Apr-13 19:36:44

Thanks JamEyelid.

I was also quite drawn to the red - has yours aged well? Also, I once used a red leather bag and the colour rubbed off on my clothes - have you had any problems with that happening?

Gah - can't decide on colour!

Roobot Sat 20-Apr-13 19:41:55

Have been umming and ahhhing over satchels for a while, so thanks op! I ordered the little chestnut one, and a yellow with polka dots saddle bag for the summer!!

TheCrackFox Sat 20-Apr-13 19:42:05

I have whittled it down to red, green or yellow. Red, though, seems to be creeping ahead.

JamEyelid Sat 20-Apr-13 19:45:02

Yes it has, the leather has softened up but not lost shape and it has no marks on it even though I have been quite rough with it.

I have never noticed any red marks but I do wear a lot of dark colours so I could have missed it if it did.

I'm jumping between green and yellow at the moment and ignoring DP saying I don't need another one.

Olivermoliver Sat 20-Apr-13 19:45:21

Sorry, been out most of the day, enjoying the sun! Its a metallic cobalt one I ordered, can't see any non metallic ones in this colour.

Sorted 6 old bags for binning/charity shop donation today, so I've ordered the dark brown classic. I'm so excited for it to arrive!

TheCrackFox Sat 20-Apr-13 19:53:03

JamEyeLid - your DP clearly doesn't know what he is talking about. Of course you need another satchel.

Nagoo Sat 20-Apr-13 19:53:10

marking my place for when I've had another beer wink

I really want a proper satchel to put my netbook in, but the saddle bag in pewter, and blue, and the barrel bag in daffodil want me to buy them.

<shuts tab in hope I will forget>

stella1w Sat 20-Apr-13 19:54:01

On their website i cannot see a sale! Do i need a code?

bulletproofgerbil Sat 20-Apr-13 19:59:48

Thanks for posting about this. Can anyone tell me if the buckles are proper fasten up buckles or are they on magnetic catches? I don't like having to unbuckle bags if I'm in a rush. TIA

HoneyStAngelo Sat 20-Apr-13 20:01:11

They've said to order the gothic lace one and pay the postage then they will combine the two orders and refund me one of the postage amounts. I've gone ahead so am now getting four bags, three for me and one for my daughter. Sounds terribly extravagant but isn't really when you consider that huge saving and these bags will last a long time and even if I don't want them after a period of time, they have a good resell value on ebay.

Iamcountingto3 Sat 20-Apr-13 20:02:19

Thanks for posting this! Little blue saddle bag, red satchel & large chestnut for dh for work, plus a little green barrel bag for my sister's birthday ordered - all for £150ish - bargain!

JamEyelid Sat 20-Apr-13 20:02:56

Proper buckles but you can just loop the leather through without actually fastening it to save time and as the leather is so stiff to start with it is pretty secure.

Katz Sat 20-Apr-13 20:03:19

Gone for a 14.5" red satchel with a handle. Excited

HoneyStAngelo Sat 20-Apr-13 20:05:45

Bulletproof gerbil, I may be wrong but the satchel styles are buckle fastening and the bucket bags are magnetic.

Katz Sat 20-Apr-13 20:09:56

How long are the confirmation emails taking?

HoneyStAngelo Sat 20-Apr-13 20:11:50

My emails were instant. Got four, two paypal payment ones and two order ones from their customer service confirming order.

bulletproofgerbil Sat 20-Apr-13 20:13:14

Thanks re buckle info Honey and Jam

Katz Sat 20-Apr-13 20:17:09

Eek! No email wonder if I got my email address wrong! Have a confirmation number from the website.

Oh we'll will check credit card tomorrow and see if it gone off it.

greyvix Sat 20-Apr-13 20:17:23

Can't decide between the executive: black/ brown/ tan or the normal satchel: distressed/ black/ brown. Does anyone have any of these colours, or know what the executive is like? Indecisive...

bulletproofgerbil Sat 20-Apr-13 20:25:46

I am trying to decide if I'm too old for a satchel? 52? Young looking though. Was thinking classic red, navy or graphite. Mutton dressed as lamb?

I've just ordered another 2 - yikes! So a16" yellow satchel and a navy and chestnut large saddle. Hip hip!

bulletproofgerbil Sat 20-Apr-13 20:30:48

Or if not mutton dressed as lamb then eccentric old bat? Not keen on channeling either look. Opinions would be welcome.

furbaby Sat 20-Apr-13 20:33:27

Mmm lovely bags have ordered dd a satchel in chestnut brown for her bday in september . Saved £63 .very happy .
I got a dark brown one with my christmas money and love it (wish it was 50%off when I got mine)

WildThongIWannaKnowForSure Sat 20-Apr-13 20:40:06

Aaa agh, which one?
I can only afford one, I'd like to use it or work as well as weekends, I'm confused, help!

HolyMackerel Sat 20-Apr-13 20:44:29

These look lovely, can I ask those that have one - can you fit a bottle of water in it?

I want it for nice days out with DD so it will need to hold water, keys, purse/wallet, maybe a banana grin

Was lusting after a 13" one but it says they are 3" deep which sounds pretty skinny...

LeBoob Sat 20-Apr-13 20:47:14

Why am I so easily led! Bought the hello kitty town one for Dd!

WildThongIWannaKnowForSure Sat 20-Apr-13 20:48:55

Oh the elephant brown one is lovely..

Dilemma ....

furbaby Sat 20-Apr-13 20:58:02

13 inch is a great size . Can fit water bottle , tablet (in front pocket) purse umbrella . Love it . I have about 20 handbags and have only used my zatchel since I got it in january .

Anja1Cam Sat 20-Apr-13 20:59:24

Thanks for this! I've been lusting after one for ages. For now I have a large saddle bag in elephant brown in my basket and dithering between 14.5" & 16" satchel, but what colour? Elephant blue or even green looks cool but then maybe red or brown would be better for work grin

LeBoob Sat 20-Apr-13 21:01:40

Are people geting confirmation emails straight away?

furbaby Sat 20-Apr-13 21:02:04

13 inch is a great size . Can fit water bottle , tablet (in front pocket) purse umbrella . Love it . I have about 20 handbags and have only used my zatchel since I got it in january .

mewkins Sat 20-Apr-13 21:02:47

Also got the large pewter saddle bag as wanted something that shape for spring/summer.

furbaby Sat 20-Apr-13 21:04:55

bulletproofgerbil don, t be daft never too old for a satchelsmile

bulletproofgerbil Sat 20-Apr-13 21:13:52

*furbaby" that was the wrong answer smile Ok off to choose! What with the whole of MN ordering one they'll need an extra team of elves in their warehouse or we'll be waiting till Christmas. We'll be able to spot MNers in RL soon because if they're not wearing 'the scarf' they are sure to be carrying a Zatchel.

WildThongIWannaKnowForSure Sat 20-Apr-13 21:22:06

bulletproof I'm 49, have just ordered the elephant brown 13 inch satchel! Never too old for a great bag.

Thanks op grin

scripsi Sat 20-Apr-13 21:25:16

Am thinking of the bright greet zatchel. Please tell me they are really heavy and put me off?!

scripsi Sat 20-Apr-13 21:25:26


HolyMackerel Sat 20-Apr-13 21:35:49

Have ordered the yellow 13" it looks beautiful thank you OP flowers

PleaseDontEatMyShoe Sat 20-Apr-13 22:10:34

Thanks OP, just ordered 17" satchel in dark brown for laptop and work stuff, very excited!

notahappycamper Sat 20-Apr-13 22:12:43

You lot are a bad influence - I have just bought the chestnut saddlebag and (bloody hell) 2 satchels, a pewter one and a red one. Cos you all have them and you made me do it smile

Lighthousekeeping Sat 20-Apr-13 22:15:16

I was tempted then I realised I don't get paid until Tuesday sad will they go back to full price do you think.

janji Sat 20-Apr-13 22:20:02

Just ordered dd (aged 6) a pink hello kitty barrel bag for her birthday in May, she'll love it!!

HoneyStAngelo Sat 20-Apr-13 22:23:16

Bulletproofgervil, the satchel is a classic style and you won't look like mutton. You can choose a classic colour or go for something more colourful and it will look fab. I'm only a little bit you get than you and have gone for pastel coloured ones for summer and a gothic lace one which is a little bit more rock n roll! smile

HoneyStAngelo Sat 20-Apr-13 22:24:07

Fat fingers, sorry. I meant to write that I'm only a little bit older than you!

HoneyStAngelo Sat 20-Apr-13 22:25:40

Lighthousekeeping, they've extended the sale time until 5pm tomorrow.

I've splurged because I believe we won't see these low prices being offered by them again until they celebrate another anniversary!

bulletproofgerbil Sat 20-Apr-13 22:28:38

OK honey and wildthong you have convinced me. Not that I need much convincing sadly! Right off to look yet again! smile

Specialbrew Sat 20-Apr-13 22:29:54

Big thank you AllTalkNo

I wanted a navy saddlebag for my birthday but despite numerous hints DH didn't get me one

So just ordered two (with his credit card) - navy and baby blue.

Really looking foward to receiving them

Zatchel - the new scarf?

Katz Sat 20-Apr-13 22:34:25

leboob - i havent had an email but i've checked my online credit card statement and the difference in the recent transactions and those which show up is the amount i spent so i'm assuming it gone through!

HandsofaCrone Sat 20-Apr-13 22:47:30

I want either a matte cobalt blue satchel or a pewter barrel bag, or a saddle bag in darker pink than pastel but not fluorescent... They don't do any of those. Maybe I'm safe grin

Selks Sat 20-Apr-13 22:50:12

large saddle bag in dark brown for me! grin Thanks OP!

Selks Sat 20-Apr-13 22:50:56

aaargh I really want the pewter one too......

Theonlyoneiknow Sat 20-Apr-13 23:08:25

Wish I hadn't clicked on Active convos now :-(

Green, red, blue or yellow!

JamEyelid Sat 20-Apr-13 23:20:56

I was trying to choose the green and yellow satchel but couldn't, also couldn't justify using 3 satchels at the same time so I ordered the tan floral duffel bag instead.

Tan flower duffel

AllTalkNo Sun 21-Apr-13 00:06:21

I'm glad lots of you treated yourselves. I went for a navy satchel in the end, but am considering a crackled metallic from their Candy collection as well, or the cobalt metallic. Has anyone had either of these in the past? I just wondered whether they will wear well.

yummumto3girls Sun 21-Apr-13 00:30:28

Wow, glad I found this thread! My daughter has been lusting after one of these for school but full price out of the question! Can anyone suggest whether 16" or 17" is best, she has a lot of books, often packed lunch etc is the handle strong enough or going to end up cutting her in half with all that weight.

CointreauVersial Sun 21-Apr-13 00:32:20

Yummum, I've a feeling the sale ended at midnight. ...

JamEyelid Sun 21-Apr-13 00:37:34

Yumm I don't know as I only have 13" but here is a size guide Sale ends at 5pm Sunday now.

yummumto3girls Sun 21-Apr-13 00:55:59

Thanks jam and Cointreau - still have til tomorrow to spend!! It's just what size that's big enough but not too big!

shelley72 Sun 21-Apr-13 06:40:46

ok i have been thinking of a satchel as a changing bag alternative for a while now. this is too tempting...

i like the idea of something bright. maybe red? red polka dot (too mr tumble??). any other ideas? or should i get a safer colour?

i wear a lot of navy, white, grey, red so something to go with those kinds of things i guess. have to go out today so need to decide soon!!!

DigWeedSow Sun 21-Apr-13 06:58:27

Thanks OP for the heads up, I've been lusting after one of these for a while and have ordered 11.5in pewter satchel, can't wait for it to arrive!

pinkpolkadot Sun 21-Apr-13 06:59:01

I have been coveting one of these for ages, just gone for the 13" orange satchel from the classic collection, thanks for the tip!

MrsWolowitz Sun 21-Apr-13 07:17:01

I've got the kaleidoscope 13" satchel and the large pewter saddle bag.

<wrings hands with excitement>

PleaseDontEatMyShoe Sun 21-Apr-13 07:20:20

I've just ordered another one blush

stella1w Sun 21-Apr-13 07:42:18

What are the inside of the saddle bags like? Lined? Pockets? Or is everything jumbled together? I am guessing no external pockets..

BikingViking Sun 21-Apr-13 07:43:40

Have slept on it and still can't decide on colour - am now very much leaning towards the red. Those who have it in red - what sort of red is it in real life? it's looks a bit orangey on the website?

And am also considering the pewter one. Have ditched the idea of the black or the graphite <flakey>

Theonlyoneiknow Sun 21-Apr-13 07:44:26

Went for a cornflower blue satchel 13" and a green and yellow saddlebags (intention being to return one ....... )

Sheila Sun 21-Apr-13 08:07:05

Just bought the 13" classic in red for next winter, and cream for the summer. A really timely post as I'd been circling one of these for weeks. I am a very happy shopper grin

Theonlyoneiknow Sun 21-Apr-13 08:25:23

Oh no! I hadnt thought about Cream! Its lovely <sits on hands>

BikingViking Sun 21-Apr-13 08:31:32

Got the red in 13" - another very happy shopper grin

Sheila Sun 21-Apr-13 08:38:51

Yep Theonly - the cream does look gorgeous <enabler> although I was torn between that and the baby blue for the summer.

ohforfoxsake Sun 21-Apr-13 08:50:48

Red here too. grin

Barbabeau Sun 21-Apr-13 08:55:57

Really wish I hadn't checked S&B today. I'd been thinking about getting one of these for ages. Got a 16 inch one for work purposes.

BikingViking Sun 21-Apr-13 09:01:54

Now I just need to find a new purse to fit my new bag wink

LivinItSmall Sun 21-Apr-13 09:08:03

Thank you for this. DP has just bought my birthday present... grin

CareerGirl01 Sun 21-Apr-13 09:10:23

Bought the 17.5 inch metallic gold classic satchel! Only £75! Posted thread couple of weeks back debating whether to buy one of these or a changing bag (am 37 weeks pg with DD2). So I've followed mumsnet advice and using the freebie Boots changing bag as an insert - and can take out and give to DH/DM/DS or whoever looks after DD2 (though that's not going to be for a few weeks). Have needed a new bag for five years; since DD1 was born. Hurrah! Sale is still on today too.

Nagoo Sun 21-Apr-13 09:18:19

DH has bought my birthday present too LivinIt grin he's not vven out of bed yet wink

Pewter satchel 13 inch smile

I bought me a green barrel bag since he was paying the postage grin

GypsyFloss Sun 21-Apr-13 09:28:18

Bugger, I'm now contemplating the pewter 16" satchel...

Nagoo Sun 21-Apr-13 09:38:34

oh and shelley72 get Red. you'll feel awesome with a red bag.

OrlaKiely Sun 21-Apr-13 09:39:17

They are very pretty but I'm put off by the leather being so stiff IIRC

I like a soft bag I can root around in, I hate hard leather.

Very difficult not to order when everyone else is though! smile I like the pink elephant one.

Theonlyoneiknow Sun 21-Apr-13 10:30:06

Is the graphite a dark grey? It's hard to tell !!

Jemimapuddleduk Sun 21-Apr-13 10:38:55

Aaargh, also on mat leave and shouldn't be splurging! Treated my self to pewter metallic saddle and lacy satchel. It's an investment right?! So many pretty bags.
Thanks for the link OP!

lambbone Sun 21-Apr-13 11:01:14

I vote that AllTalkNo is carried in triumph round the streets of MumsNetLand for drawing this to our attention.

Just ordered the large green saddlebag!

UML Sun 21-Apr-13 11:19:29


I feel the same! I love soft bags and am still unsure whether to get one

Thing is I like small bags but a small satchel is not that functional...

Comparatively speaking

Decisions decisions!

busymummy3 Sun 21-Apr-13 11:27:35

Do the saddle bags have any compartments inside ?

twojumpingbeans Sun 21-Apr-13 11:57:19

Oh dear, extended sale = another bag!

GrumpyOldHorsewoman Sun 21-Apr-13 11:58:20

Just wanted to issue a note of caution - I ordered two bags from the website yesterday (in separate transactions). The site kept crashing, saying the sale had not completed and my payment had not been processed. I was paying with Paypal and kept trying until it eventually went through. Checked my Paypal account last night and I have FIVE debits to the company, so I'm expecting five lots of parcels (complete with five lots of £5.99 delivery charges) to arrive next week. I've emailed Paypal for their assistance, but am still waiting for a response.

landofsoapandglory Sun 21-Apr-13 12:28:09

Grumpy Zatchels said they had a problem, on their Fb page, early yesterday morning due to the amount of orders (I know that isn't helpful if you don't have Fb). They said to email them if you have a problem and they will sort it out.


Dumpylump Sun 21-Apr-13 12:35:26

So I've ordered 13" cracked leather leopard satchel. I do not need another bag, and as I said up thread I already have 16" pewter satchel. But I was powerless to resist. grin

landofsoapandglory Sun 21-Apr-13 12:41:26

Oops My hand just slipped and I ordered a 13" red leather satchel! I might send the navy saddle beg back when it comes. I have been hankering after a satchel for ages, then thought I might not use it so ordered the saddle bag. This morning I regretted it and would be kicking myself for evermore if I had not ordered a satchel.

I want a purple saddle bag, but can't really justify it. What are the insides like, does anyone know?

peggyblackett Sun 21-Apr-13 12:53:10

I've just ordered the red classic satchel as a replacement for my daggy standard work issue laptop bag. I hope they're as good as they look!

mysteryfairy Sun 21-Apr-13 12:54:51

Given that the bags are supposedly individually made to order presumably they are not covered by distance selling regs i.e. no automatic right of return just because you change your mind?

I wonder whether they had a stockpile of bags and if not how long fulfilment of orders will take - this offer is being mentioned everywhere so they must have taken 1000s more orders than normal this weekend.

I bought DD a 17.5 inch pastel violet satchel for going to senior school in sept (colour her choice!). I suspect she will practically fit inside it herself... Would be a bonus if it takes a while to arrive as pretty sure she will be desperate to use it as soon as it gets here!

Lighthousekeeping Sun 21-Apr-13 12:59:45

Do you think they have any lining in them? I need yes, need two. Don't get paid until Tuesday which is a shame.

Topazandpearl Sun 21-Apr-13 12:59:59

I have a pewter small saddle bag. The inside is plain, rough leather, unlined and with no compartments. I love it and yesterday ordered the raspberry elephant print large saddle bag.

Today I ordered a couple of barrel bags for upcoming birthdays. The difference in my order numbers indicated that they have received just under 3000 orders over the last 24 hours! It could take a while.......

catslave Sun 21-Apr-13 13:01:21

Just ordered a silver metallic satchel to go with these:

(thanks to Grazia discount).

Bargain week! Now gather to watch me wobble across the playground...

novelsituation Sun 21-Apr-13 13:13:40

Thank you to OP.

My 16 year old daughter has been coveting a satchel for ages, and wanted one for a school trip to Paris.

Delighted to get it at half price. She's gone for the 11 inch violet pastel.

landofsoapandglory Sun 21-Apr-13 13:17:34

They say you can return them mysteryfairy, but I have just emailed them to see if I can cancel the order for the navy one as that seems fairer to them TBH.

JennySense Sun 21-Apr-13 14:52:50

Thank gawd the extended the sale as I an still undecided -
I'm considering:
elephant raspberry 16" satchel
red saddlebag large
silver barrel bag

Now I'm wondering if I should get a 13/14" satchel too?

HandsofaCrone Sun 21-Apr-13 15:02:21

Only two hours left and I STILL haven't decided if I want one. Maybe that means I don't want one enough and it would be a waste of money. Hmm................GAH.

Roobot Sun 21-Apr-13 15:08:47

Oh ffs. I just ordered a white floral one. DH said it could be my mothers day gift (dd is dual national so i get 2 mothers days!). I neglected to mention I had already ordered 2... ahem.

squoosh Sun 21-Apr-13 15:15:34

Large red saddlebag for me.

Can't wait!

squoosh Sun 21-Apr-13 15:16:32

These guys are going to be stitching up a storm after this weekend's orders.

JennySense Sun 21-Apr-13 15:18:40

I crumbled and bought:
elephant raspberry 16" satchel
red saddlebag large
silver barrel bag
13" Navy/Cream satchel

YouCanCallMeBetty Sun 21-Apr-13 15:20:31

DH has just bought me a 16" chestnut satchel for my birthday (he doesn't know, he's asleep on the sofa)

squoosh Sun 21-Apr-13 15:22:36

JennySense is that enough? Get back on that website and give them a proper order


JennySense Sun 21-Apr-13 15:24:43

squoosh - they are all investment buys not bag obsessed at all

Allthingspretty Sun 21-Apr-13 15:35:36

career i posted on your original thread. I. Glad you got ypur bag at a bargain price. It must be fate.

When i looked at zatchels in a local dept store it looked like you got a pen too.

HoneyStAngelo Sun 21-Apr-13 16:02:18

Their customer service is excellent. I've bought another one! A red one satchel for my sons girlfriend to put away until her birthday. All in all I have bought five bags, three satchels in one order, one barrel bag in one order and now another satchel.

I had to pay another two sets of postage but they replied saying they will merge all three orders and refund two of the post ages. I paid via paypal and this makes it much more easier.

That is is now! No more!

Allthingspretty Sun 21-Apr-13 16:13:19

I am temped by the blue metalli saddle bag...

Theonlyoneiknow Sun 21-Apr-13 16:15:52

Am now checking out either the navy and cream or cream and navy but can't find a pic online of someone wearing them so I can see what they look like as cant decide, mwahhhhhh

used2bthin Sun 21-Apr-13 16:17:17

Aaaah I am meant to be catching up on sleep but can't because I must order something! I have a small red leather bag and a bigger but still small Ish purple/wine colour bag. Do I get a bigger satchel style one or a saddle bag or barrel bag? Bright leather or more classic go with anything chestnut or pewter? Help!

JennySense Sun 21-Apr-13 16:22:20

theonlyoneiknow I went for navy bottom of the navy/cream styles in case of getting it marked iyswim - I thought the bottom of the bsg may be more vulnerable.

used2bthin I ended up with more statement colours instead of neutrals in the end - it depends on how you will use your bags iyswim

HazeltheMcWitch Sun 21-Apr-13 16:30:06

30 mins left, I think I've decided, but now the site's running slow. Aaarrggghhhh.

Theonlyoneiknow Sun 21-Apr-13 16:32:48

That's what I thought too jenny, got the 14.5" and hope it doesn't look too big!

used2bthin Sun 21-Apr-13 16:33:22

I have a thing for bright leather bags but then end up with having to change bags as they don't match my outfits. Hmm. I may be tempted by bright leather but the site has been odd so it may end up having to be the pewter saddle bag in my basket...

used2bthin Sun 21-Apr-13 16:48:45

It keeps crashing! I had just decided on the small pewter satchel as I decided it would last forever! Tried calling them they are shut!

used2bthin Sun 21-Apr-13 16:49:45

Should add, dh and dd will be back any minute and that will put a stop to me, hurry up zatchels!

HazeltheMcWitch Sun 21-Apr-13 16:51:49

Me too, used2 - the site ist kaput.

HalfSpamHalfBrisket Sun 21-Apr-13 16:53:42

Argh! Finally decide to go for it and now the site's down.
I have emailed them to ask if they will accept my order at half price even if I don't manage to get it done via the webpage before 5pm.

whats4teamum Sun 21-Apr-13 16:55:33

I have ordered and had money taken by PayPal but unable to complete the order so will be on phone to them tomorrow.

Am I the only person on here who doesn't like these?

used2bthin Sun 21-Apr-13 17:02:24

Thought it was done and it just told me there was an error in processing. Have tried three times so either I have three bags or none sad

HazeltheMcWitch Sun 21-Apr-13 17:08:09

Well, I don't like them now, Remus, as their shitting site dod not work!

starfishmummy Sun 21-Apr-13 17:08:46

Whats4 - did that to me too. First time it didn't complete and then it said it wasn't processed. Papal shows one confirmed payment and another which seems to be not confirmed. I think customer services will be busy tomorrow.
Hope I get a bag.....

starfishmummy Sun 21-Apr-13 17:09:25

That would be paypal rather than papal!!

busymummy3 Sun 21-Apr-13 17:10:31

No you are not Remus I looked to see what all the fuss was about and must admit was sort of tempted until I discovered from one of the posts that there were not any compartments/sections inside and also were unlined ie plain rough leather which immediately made me think of bags I have bought years ago when on Spanish holidays!
I also cannot be doing with having to undo a buckle and then scrambling around inside trying to find something.
Lastly I wondered whether they scratch easily particularly around the buckle area ?
All things considered decided not to buy one.

GrandPoohBah Sun 21-Apr-13 17:24:03

The site went down for the last 90 minutes of the sale and despite being told on their fb page they didn't fix it and now they're saying that they won't honour sale prices for people who tried to buy. Disappointing customer service.

HazeltheMcWitch Sun 21-Apr-13 18:15:24

But GrandPoohBah isn't it odd how - despite ignoring all those posting pn FB to say the site wasn't working - they posted just past 5pm to say the say was over, and tough titties to everyone else.

Poor show, Zatchels.

squoosh Sun 21-Apr-13 18:17:53

I think the demand must have been higher than they'd anticipated.

HandsofaCrone Sun 21-Apr-13 18:26:46

I hope they hired more staff to make all the bags!

HoneyStAngelo Sun 21-Apr-13 18:59:06

I must be reading something else as the statement notification I got from zatchels is that they were honouring all sales up to 5. Unfortunately if there is a mad rush at the end then some people may experience difficulties at check out.

When H&M had the Marni limited editions I went on their site at the start and was logged in all ruddy day and still couldn't get to checkout because every woman and her sister was going crazy trying to buy!

I did read on their facebook that it can depend on your Internet browser as well, so that is why some people could order easily and others not.

HoneyStAngelo Sun 21-Apr-13 19:00:20

If you have tried to order over the weekend but it hasn't gone through then please email We log all failed transactions so we can make sure that everyone who has been trying to order gets the bags that they wanted.

Please be patient with our customer service team, they are answering emails as fast as they can but we have thousands of people to respond to and it may take several days to get back to everybody.

I think that is fantastic customer service!

HazeltheMcWitch Sun 21-Apr-13 19:21:49

Honey - I've just seen their new post. They changed it, before they had said that they would not... Well, I had emailed them anyway (with screenshots etc), so I shall wait to see what they reply with!
Oddly, I am not that confident that they will honour the transaction.

HoneyStAngelo Sun 21-Apr-13 19:27:00

They say they will honour any failed transactions made before 5.00pm. You have screenshots and they say they have a log of failed attempts so I think they will honour it as they won't want bad publicity.

HazeltheMcWitch Sun 21-Apr-13 19:39:48

I shall report back and let you know!

GrandPoohBah Sun 21-Apr-13 20:00:07

I posted on their fb page before 5pm so I'm hoping that they'll honour mine too.

There were so many upset customers, it would have been terrible for their reputation if they had carried on with their original stance! We'll see anyway, I have emailed them.

squoosh Sun 21-Apr-13 20:01:56

I think there will be more happy customers than disgruntled ones. I read some of the comments on the facebook page 'I'm taking my custom to the Cambridge Satchel Company'..........yes, for twice the cost!

GrandPoohBah Sun 21-Apr-13 20:05:10

True, but I do think the mark of a decent company is how they deal with stuff when it goes wrong, rather than goes right, IYSWIM. And apparently someone with a bad experience is likely to tell an average of 10 people about it - that's a lot of negative publicity!

squoosh Sun 21-Apr-13 20:13:17

Yeah you are right, and it will be great if they decide to honour all orders attempted pre 5pm. I get the feeling they underestimated the demand, they've probably received 6 months worth of orders in the last 24 hours.

WildThongIWannaKnowForSure Sun 21-Apr-13 20:21:07

Thanks to mumsnetters!

landofsoapandglory Sun 21-Apr-13 20:33:22

They responded to my email really quickly and cancelled my navy saddlebag order, so I shall now happily await my red leather satchel.

Thankyou AllTalkNo for starting this thread. flowers

HoneyStAngelo Sun 21-Apr-13 21:51:27

The guy that has been replying to my emails is called James. He is an absolute star! He has replied either straight away or no longer than an hour. All of my three orders have been combined and I am refunded via paypal for two postal charges.

So not only have I bought five bags for half price but I'm also paying £5.99 postage for all of them!

Fantastic, so looking forward to receiving them, it doesn't matter if it takes a month as the bags for my daughter and I are for the summer, the gothic one is more for autum winter and the one I bought for my sons girlfriend, her birthday isn't until September!

KittieCat Sun 21-Apr-13 22:41:29

They've now posted again on fb asking those who have had trouble to email them. Their order system can see if you ordered before 5pm and they are going to 'do their best to accommodate' orders.

Good on them for trying to sort it. Hope all works out with my order and I reckon their third birthday might see a rather more low key 'celebration'!

GypsyFloss Mon 22-Apr-13 07:41:20

James replied to my email about combining orders within a couple of hours but then the site went down so I didn't get to place my second order. I'm not overly bothered , I'm very happy with the bag I ordered the day before. I'm just hoping that we get them before summer smile

JennySense Mon 22-Apr-13 11:01:19

Waiting for my confirmation - I had the paypal debit but no receipt issue - wondering who will be the first Mumsnetter to declare delivery?!

applecrumbleandcream Mon 22-Apr-13 11:24:13

Can't wait now to get my bags!!
I've ordered the 13 inch black reptile satchel with handle and a large purple metallic saddle bag !!!

MrsMcGregor Mon 22-Apr-13 12:45:59

Bugger! How did I miss this? hmm

JennySense Mon 22-Apr-13 13:06:15

Order now confirmed - they managed to race it and I just had to confirm it was mine smile

applecrumbleandcream Mon 22-Apr-13 13:17:26

Maybe waiting a while but at least it's something to look forward to.....

JamEyelid Mon 22-Apr-13 14:34:49

My Cambridge satchel took nearly three months to arrive shock I just hope it doesn't arrive while I'm on holiday.

squoosh Mon 22-Apr-13 14:38:12

Apparently Cambridge Satchels sued Zatchels for copying their designs. Even though the satchel design pre dates the Cambridge Satchel company by decades upon decades. As they even mention in their tv ad for God's sake.

Puts me right off Cambridge Satchels.

MrsWolowitz Mon 22-Apr-13 18:04:05

Squoosh shock

Surely satchels are satchels? How can someone 'copy' a satchel design?

I'm so excited to get my bags! I've bought the large pewter saddle bag and the [[ kaleidoscope satchel

Eeeeeeee! I heart them both!

MrsWolowitz Mon 22-Apr-13 18:04:46

Oops second link should have been this

whats4teamum Mon 22-Apr-13 19:17:59

Still not heard anything from zatchels. I have a PayPal receipt from 15:42 yesterday and nothing else. Have emailed twice and cannot get through on the phone. Is it just me. Feeling nervy about it now.

furbaby Mon 22-Apr-13 19:24:35

whats4teamum I am sure all will be fine . They seem like a good honest company . I ordered a satchel at xmas and was missing slider , they sent one to me within a day after I emailed .
I ordered a satchel for dd on saturday and did have email from them but I am sure they are snowed under with emails and orders at mo so could all take longer

squoosh Mon 22-Apr-13 19:31:40

I agree, I think you'll be ok. As furbaby says they'll be snowed under for the next few days. Busy day today at Zatchel HQ I'll warrant.

JennySense Tue 23-Apr-13 13:03:30

It took them about 24 hours to trace and confirm my order in case anyone is wondering - and I would have been ahead of all the rush at the end smile

GypsyFloss Tue 23-Apr-13 14:07:40

I got an email from James today saying that they will be sending out half price codes to those who tried to order in the last few hours and had problems,which I think is very good customer service. Now all I need is not to get tempted again...

squoosh Tue 23-Apr-13 14:08:23

Good for Zatchel.

Theonlyoneiknow Tue 23-Apr-13 14:22:11

The leather have good pics of sizes on their website. Am worried the 14.5 " will look too big as i am only 5,1" ?

HazeltheMcWitch Tue 23-Apr-13 17:59:44

hmm, well I still have had no response fro. Zatchels - either on fb or to email - but I remain hopeful...

GypsyFloss Tue 23-Apr-13 19:10:50

Wonder if it'd be worth emailing them again Hazel so that they have a recent one from you?

BikeRunSki Tue 23-Apr-13 22:00:45

I wanted to add a handle and slider to my order. I emailed on Sunday, phoned on Monday (voicemail full) and FB'ed on Monday pm. They did get back in touch but it's taking them a while. Can you imagine how busy they'll be?

KittieCat Wed 24-Apr-13 06:29:59

I got through on the phone on Monday and can confirm they are just lovely.

They're really busy (obviously) but the lady I spoke to was so helpful. She said they're running to at least 30 days on delivery.

She told me to email my order details so they can match it to my PayPal payment. I haven't had confirmation yet but I am very confident all will be fine.

I love Zatchels!

peggyblackett Wed 24-Apr-13 06:49:22

My order has been shipped! That's super quick - 24 hour turnaround shock

SolomanDaisy Wed 24-Apr-13 08:41:53

Wow Peggy, that's fast! What did you order?

GypsyFloss Wed 24-Apr-13 13:10:11

Wow, that's good. Want mine now!

HazeltheMcWitch Wed 24-Apr-13 13:57:06

STILL no reply. Gypsy - I took your advice, and DID email them again yesterday evening.

They have taken 2x lots of money out of my account, yesterday though.


squoosh Wed 24-Apr-13 14:15:02

Have you tried getting them on the phone 0845 521 2723?

I've just tried it and got through no problem.

HazeltheMcWitch Wed 24-Apr-13 14:17:46

OOh, I'll call again, if you're getting through.
I tried before, but no answer, and could not leave message.


GypsyFloss Wed 24-Apr-13 14:43:15

Hazel tell them that everyone else on MN has had a reply and we've all been wondering about your order... grin

squoosh Wed 24-Apr-13 14:45:06

Oh yeah, mention MN and a huge long thread about Zatchels.

whats4teamum Wed 24-Apr-13 17:22:37

I've had a reply now and they said about 30 days for delivery.

Theonlyoneiknow Wed 24-Apr-13 17:46:57

Anyone know how big the 14.5" one is in real life ??

HazeltheMcWitch Wed 24-Apr-13 19:12:16

Well, no answer on the phone, but...

...HURRAH, I got a reply to an email. So they've cancelled one of the duplicate transactions, and later this week, all those who tried to place an order that didn't go through will receive a code to get the 50% discount.


HazeltheMcWitch Wed 24-Apr-13 19:13:23

Theonlyoneiknow - there's a page on the Zatchels site that details size. it's linked to in the 5th post on this thread.

YouCanCallMeBetty Wed 24-Apr-13 19:22:42

Theonlyoneiknow - if you look at the Leather Satchel Co website they've got pics of models wearing their satchels - think they do a 14" one so you can get an idea of size.

I've ordered a 16" zatchels one but then thought it'd be too big, so have emailed them and asked to change my order to a 14.5" - fingers crossed...

Theonlyoneiknow Wed 24-Apr-13 19:46:20

Thanks peeps I had a look at those but its just so hard to tell. I am quite little so worried it will be huge on me, swithering about seeing if I can swop it for the 13" but then worried I won't be able to fit all my crap in it :-)

HazeltheMcWitch Wed 24-Apr-13 20:04:09

Can you fashion a 'box' out of newspaper to the dimensions stated, then walk up and down in front of mirror, to gauge whether it IS too big for you? Obvs that wont help with the fitting of stuff.

Theonlyoneiknow Wed 24-Apr-13 21:50:03

Good idea!! :-) will stick together some cereal boxes!

GypsyFloss Wed 24-Apr-13 21:51:08

Yay Hazel smile

mewkins Thu 25-Apr-13 20:10:21

Mine is on its way!!

GypsyFloss Thu 25-Apr-13 22:02:54

Lovely smile what did you order?

Theonlyoneiknow Thu 25-Apr-13 22:05:42

I phoned and changed my 14.5" to a 13", they were lovely on the phone.

How exciting mews!!

landofsoapandglory Fri 26-Apr-13 11:02:58

Mine has just arrived!smile

I am very happy because I had a procedure on my back on Wednesday that I have had many times before, but I have had a strange reaction so am feeling sorry for myself.

HazeltheMcWitch Fri 26-Apr-13 11:14:11

Bloody Hell, Soapy - that was quick!
Thoughts? Which did you get?

Hope back is doing ok, and that you're feeling better now.

landofsoapandglory Fri 26-Apr-13 11:19:57

I got the red 13" satchel Hazel. It is lovely, not too bright and a really good size. The buckles are a bit stiff, but I should think they will soften up. I am really, really pleased with it.

DH is here, he was unaware of the purchase and thinks it was a bargain!

I got an email yesterday afternoon and it arrived by ParcelForce about 20minutes ago.

MrsRogerSterling Fri 26-Apr-13 12:35:11

My large pewter saddle bag arrived this morning. It came with a little certificate saying when it was made! It's lovely, can't wait to use it.

mewkins Fri 26-Apr-13 12:47:04

Mine is a large pewter saddle bag too- hopefully be here tomorrow. I guess they had some of those in stock which is why they have already been dispatched.

squoosh Fri 26-Apr-13 13:47:31

I'm yearning to receive my large red saddlebag!

applecrumbleandcream Fri 26-Apr-13 13:53:28

MrsRoger I've ordered a large purple metallic saddle bag. How much does would it fit in?

MrsJamin Fri 26-Apr-13 14:28:13

Gah I can't believe I missed this by a few days! Need to buy a 17" so would have saved loads sad Hope you are all enjoying them- has anyone bought a 17" - is it cumbersome? Buying to fit a laptop.

GypsyFloss Fri 26-Apr-13 14:39:27

I ordered a pewter large saddle bag too. I want mine right now this minute grin

applecrumbleandcream Fri 26-Apr-13 15:23:38

Me too but I suppose we have to be patient after getting such a bargain....

GypsyFloss Fri 26-Apr-13 15:52:29

Mewkins I forgot to ask, is your bag matte or shiny?

MrsRogerSterling Fri 26-Apr-13 20:05:57

applecrumble it's a good size, can get my purse, phone, keys, pack of baby wipes in it with room to spare.

mewkins Fri 26-Apr-13 20:22:24

Ooh I missed the delivery so need to collect in the morning.

mewkins Fri 26-Apr-13 20:22:52

Will let you know shine levels tomorrow!

applecrumbleandcream Fri 26-Apr-13 23:11:25

Thanks MrsRoger, that sounds perfect size for me.

GypsyFloss Sat 27-Apr-13 07:25:47

Great thanks Mewkins

YoniMontana Sun 28-Apr-13 01:02:13

No dispatch email yet. I haven't been refreshing my email all week it anything...

YoniMontana Sun 28-Apr-13 01:02:32

* or not it

CareerGirl01 Sun 28-Apr-13 16:24:16

Still waiting for mine - hopefully it will arrive before DD2 does (a week on Wednesday) mine was metallic gold 17.5 inch one. Bought it to stash laptop and changing bag.

BikeRunSki Sun 28-Apr-13 19:21:55

I emailed them last week after I'd placed my satchel order, because I wanted to add a shoulder slider and a handle satchel (i've ordered 17.5", I realised it needed some more support than just the strap.) It took them ages to get back in touch (understandably!) but when they did they said they wouldn't charge me smile .

mewkins Sun 28-Apr-13 20:12:34

Saddle bag received (metallic pewter) - lovely quality leather, kind of cross between matte and shiny (helpful!). Big enough to get my large purse, keys and other tat that I haul around in.

GypsyFloss Sun 28-Apr-13 21:38:06

Fab thanks Mewkins, looking forward to seeing mine .

YoniMontana Mon 29-Apr-13 13:15:14

I can't wait either. Still no delivery yet. That sounds lovely mewkins. I have ordered the 13" Pewter satchel. I hope it comes this week.

GrandPoohBah Mon 29-Apr-13 14:06:38

I'm getting the 13" pewter satchel, it's so exciting!

GypsyFloss Mon 29-Apr-13 15:25:11

Got a despatch email today smile

squoosh Mon 29-Apr-13 15:28:03


GypsyFloss Mon 29-Apr-13 15:38:05


CareerGirl01 Mon 29-Apr-13 18:19:47

Where's mine!!!!???

Roobot Mon 29-Apr-13 20:37:27

Where are mine?? I have NO patience!

Annianni Tue 30-Apr-13 14:43:06

My pewter saddle bag came today.
It's very nice but I wish I'd ordered silver too, to compare.
I'll decide tomorrow if I'm keeping it.

applecrumbleandcream Tue 30-Apr-13 17:54:33

Just had an email. One of the bags I've ordered is on it's way which is great but I thought both would've come together.

GypsyFloss Tue 30-Apr-13 18:27:59

Mine came today, the pewter is a perfect neutral shade for me but it's a bit of a reverse tardis bag. It looks big enough but actually only holds a purse, keys, sunglasses , phone and inhaler.

I will keep it ...I just wish it was a tad larger inside. I have stuffed it with a towel in the hope it'll stretch a little. I'm assuming that it'll soften with use too.

Theonlyoneiknow Tue 30-Apr-13 21:33:19

Which size did you get gypsy?

GypsyFloss Tue 30-Apr-13 21:37:24

The large saddle bag.

Theonlyoneiknow Tue 30-Apr-13 21:43:59

Oh poo, wonder how much I will get in the small one !

GypsyFloss Tue 30-Apr-13 21:50:09

It fits a kindle, so a decent size but it's just very stiff leather so I can't fit lots of stuff in it.

JennySense Tue 30-Apr-13 21:50:54

I was promised a confirmation email today, but no sign sad

41notTrendy Tue 30-Apr-13 21:53:34

I had a reply from James on Monday. Busy chap grin
But nothing since, no order acknowledgement, only a Paypal confirmation. Might email again.

YoniMontana Wed 01-May-13 09:07:37

Just got dispatch email today! I ordered on Saturday morning in case anyone wanted to know a time frame.

GrandPoohBah Wed 01-May-13 09:26:48

I've not even had a confirmation email yet, I was promised one a couple of days ago...

Birdies Wed 01-May-13 09:33:07

We're obviously super trendy though, the green saddle bag is in this weeks Look mag (satisfyingly priced at £70 too grin).

JennySense Wed 01-May-13 09:47:27

Got a confirmation email through now. It looks like anyone who had "order ishoos" is probably towards the back of the Zatchel queue at the moment
Keep posting those arrivals in the meantime!

Roobot Wed 01-May-13 12:30:21

Mine are being dispatched tonight <happy dance>. Although i said bagS to dh who was still under the impression I had only purchased one....

HazeltheMcWitch Wed 01-May-13 12:54:12

So far, all I have had is the one email, to state that they would:
a) adjust the order that I got charged for twice (which they have, a refund has been issued)
b) be sending out a code to allow me to place the order that didn't go through, at the discount.

So I've not had the discount email, not an order confirmation or dispatch note. Nor a reply to my further query. Hmmmm.

YoniMontana Wed 01-May-13 15:00:59

My satchel arrived today (even though I got dispatch email this morning!). It is beautiful. I'm so pleased I went for the pewter. It will go with everything. I love it! The 13" is big enough for my things and I could easily fit in nappies and wipes if I took out my HUGE makeup bag!
Thanks again for the heads op!

AllTalkNo Wed 01-May-13 15:34:59

One of my satchels arrived today. It's lovely thick leather, very shimmery (I went for the green crackled Candy) and looks just right in the summer sunshine. I'm still waiting for one more, which is a more formal navy.

Theonlyoneiknow Wed 01-May-13 16:31:14

I havent heard à peep either! Is Pewter more silvery or gold ?

GypsyFloss Wed 01-May-13 18:28:49

I think it's more silvery .

Annianni Wed 01-May-13 18:38:24

It's a dark silver.

I tried mine today, with a couple of outfits and I think I'm going to keep it.
Kind of wish I'd ordered 2 though grin

applecrumbleandcream Wed 01-May-13 20:00:12

Mine has come!!! Absolutely gorgeous, love it. Will go with everything. Also ordered another so just waiting for that one now. smile

GypsyFloss Wed 01-May-13 20:02:41

I am tempted, when they finally get around to sending out the 50% off codes to those who tried and couldn't get online towards the end, to order another pewter one...perhaps a huge satchel this time.

BikingViking Wed 01-May-13 20:05:27

My 13" red satchel has just arrived!

Perfect size for me right now - although will save up for a bigger laptop one later grin

The red is a gorgeous deep red, definitely made the right choice there.

And it came with a certificate of authenticity - this is the first bag I've ever had that has had its very own birthday grin

Theonlyoneiknow Wed 01-May-13 20:31:52

The pics online of their pewter satchel make it look a gold shade? Can anyone who has a public profile put a photo up? <thank you ever so kindly>

YoniMontana Wed 01-May-13 21:15:23

It's definitely more silver than gold. Kind of like a gunmetal colour. The main picture on the website when you click on "Metallic" is very accurate. Not the picture of the bag but the silver leather in the big pic at the top.

Theonlyoneiknow Wed 01-May-13 21:33:51

Oh yes, love it! Looks nothing like the pic of the pewter satchel though colour wise does it?

boodles Wed 01-May-13 21:50:36

I am excited now, I have a pewter large saddle on order. I also have the small vogue reptile coming as I thought that would be ok for evening use.

squoosh Wed 01-May-13 21:59:37

Oh large red saddle bag where art thou?

<looks wistfully out to sea>

WildThongsHeartString Wed 01-May-13 22:38:03

Ooh got my despatch email!

Satchel coming tomorrow!

JennySense Wed 01-May-13 22:47:47

Me too Squoosh - I'm waiting for one smile

SoYo Thu 02-May-13 12:58:55

Boo. Going away for a week tomorrow and still no sign. Don't want to miss it & give DH the joy of opening it!

Annianni Thu 02-May-13 13:11:46

There's loads of zatchels on ebay at the moment.
Think people bought them to sell on.

VioletShmiolet Thu 02-May-13 16:02:19

Yay my discount email has arrived! The code is valid until 31st May! Now which ones to buy...

People definitely bought to flog on ebay. I saw one listing with nine for sale.

Theonlyoneiknow Thu 02-May-13 18:00:03

Mwahhhhh, i phoned up over a week ago to change the size of my satchel but they have dispatched the original size :-( i dont have any émail confirming the change but i did confirm it twice on the phone, sob

Theonlyoneiknow Fri 03-May-13 17:50:11

One of my orders arrived (but wrong size), am loving the colour (navy and Cream) but unsure about the excess on the shoulder strap if you shorten it as no where to tuck it in and expect it might curl after à while ??

Yoghurty Fri 03-May-13 18:40:51

Ooh, I've not had a dispatch email yet. I want my saddle bag!

I don't want to pester them but it's been 2 weeks with no word- how long should I wait before emailing/ringing them to check on progress, do you think?

whats4teamum Fri 03-May-13 21:26:09

I'm waiting as well. James confirmed my order after finding the PayPal payment. His email said it could take up to 30 days.

I want my bag NOW!

squoosh Fri 03-May-13 21:29:30

I'm picturing this poor little James responding to emails with one hand and stitching furiously with the other.

claretandamberforever Fri 03-May-13 21:35:53

Mine was delivered today and I ordered the first day of the sale. I ordered a black 14.5" and a red 13". They are both gorgeous and excellent quality but I forgot to order a handle for the black one and I wish I had have done. I think they must have had some of the more popular ones made pre-sale because my bog standard black one was made 4 days before the sale whereas the red one was made the day after,

I really want mine! Ordered the morning the sake started.

HolyMackerel Sat 04-May-13 10:30:21

Mine arrived yesterday, yellow 13" - it's absolutely beautiful I can't stop stroking it... it will be perfect for days out with all DD's crap stuff.

Thank you so much OP thanks

froginthepond Tue 07-May-13 11:07:50

Did anyone get an email from Sarah? All i have heard about people getting mail from is James. I got one from Sarah where i had to confirm my order details. Never heard back so am a bit hmm now .

squoosh Tue 07-May-13 12:42:15

I'm still waiting. I'll give them till Friday . . . . . .

GrandPoohBah Tue 07-May-13 15:04:15

I got an email from Becca... But no confirmation email as promised.

EffieTheDuck Wed 08-May-13 09:59:56

Anyone still not heard from them yet? I emailed but no reply, order went in on 20th April. angry

curiositykilledthekat Wed 08-May-13 10:14:52

Still waiting too Effie. All I have is the confirmation email I received from them when I ordered early on the Saturday morning. I am getting impatient now, and if my sister asks me one more time if I have heard anything from Zatchels I may strangle her with said bag when it finally arrives!!!

furbaby Wed 08-May-13 10:22:36

Same as curiostykilledthecat
Ordered early sat morning , had confirmation but nothing else .
Mine is being personaliased inside so did, nt know if this would take longer .

SolomanDaisy Wed 08-May-13 12:31:09

If you had a confirmation email, what else are you waiting for? I don't think they'll send anything else until your order is dispatched, unless you made changes to your order.

I made a change to my order and had an email from Theresa. That was after someone posted on their fb page suggesting there was only James replying to emails. I suspect it's only James.

squoosh Wed 08-May-13 13:07:50

I think they said orders could take up to 30 days to be completed. I've sent them a gentle nudge this morning to see if mine will be despatched soon.

WhinGin Wed 08-May-13 15:46:43

Been lurking to see how other people have been getting on with their orders. I had trouble with my transaction going through properly and when I emailed customer services after the sale had finished I got a reply form Becca saying that she could see my transaction had gone through and she would complete it for me and that I would get an order number in due course but to allow them a few days for that to happen as they had so many orders. After I still hadn't heard anything by yesterday I emailed again asking how long i should wait for this, and lo and behold in my inbox this morning was my order number smile So if anyone is still in the same limbo situation I was I recommend giving them a nudge!
Can't wait for my bag to arrive now smile

Do you think they're fulfilling orders chronologically? I'm guessing not. I ordered at 10am on the Saturday and nary a sniff of a despatch confirmation hmm

squoosh Wed 08-May-13 17:54:43

I'd imagine they have a lot of black/brown/navy satchels in reserve so whoever ordered these probably received their order fairly quickly.

GypsyFloss Wed 08-May-13 19:04:47

Us pewter saddle bag lot seemed to get ours pretty quick, so I reckon they had a job lot sitting there.

GrandPoohBah Wed 08-May-13 19:21:59

I've given them a nudge and still haven't even got a confirmation email hmm

I want my pewter satchel!

froginthepond Wed 08-May-13 19:53:40

I ordered on the Sun, had problems with checkout. I got an email from Sarah about a week ago asking for me to confirm my order. Finally got an email for order confirmation this afternoon. I got a pink pastel satchel. Fingers crossed not long now smile

Pinkflipflop Wed 08-May-13 19:58:07

I tried to order but there were problems and it didn't go through.

No money was taken from my account but the bag arrived today confused

I tried to get in touch via email about returning the bag, but no luck yet.

41notTrendy Wed 08-May-13 20:13:28

Have sent a nudge email but nothing hmm

whats4teamum Wed 08-May-13 22:26:37

Mine is pending now. How long from pending to in my hands?

SolomanDaisy Wed 08-May-13 22:33:30

I feel a bit sorry for them. They're obviously a small company and struggling to cope with the results of the sale. I wonder what their profit margins are like? If they're making a profit on the sale bags it would make sense to give the production staff a load of overtime and bring in some temps to deal with customer service, leaving James to deal with social media. Their fb page makes them look chaotic at the minute. I suspect they're making a loss on sale bags and can't afford to sort out the mess properly.

JennySense Wed 08-May-13 23:31:32

I'm just waiting for the despatch email now - I'm hoping that Zatchels get some good publicity with all the new bags around the UK smile

Roobot Thu 09-May-13 01:51:02

My floral 13" bag arrived! It's beautiful smile
Now just dying to receive my other 2!!

ilovewoody Thu 09-May-13 08:39:40

I ordered mine on the Sunday and got an email 2 days ago saying it had been dispatched. It did say it could take up to 30 days though.....

PleaseDontEatMyShoe Thu 09-May-13 10:43:55

My dark brown work satchel has arrived, it's LOVELY, now just waiting for the small one I'll use as a handbag smile

HazeltheMcWitch Thu 09-May-13 10:48:49

Hurrah! I've just got my order confirmation email through (for the only bag that would actually stay in my basket!).
Hopefully that one will come in good time for me to decide how much I like it, before my code (to order the ones that I couldn't during the sale), runs out.

41notTrendy Thu 09-May-13 20:40:10

Hurrah! Prompt worked! Got my confirmation email! Will happily wait now for my lovely satchel!

JennySense Thu 09-May-13 20:59:09

I keep clicking refresh but mine are still being stitched I think!

PessimisticMissPiggy Sat 11-May-13 00:20:39

I'm jealous. Still waiting for mine!

Jemimapuddleduk Sat 11-May-13 08:01:59

I got my 2 bags yesterday. They are beautiful!

JennySense Sat 11-May-13 10:48:53

Still pending.....

PessimisticMissPiggy Sat 11-May-13 17:46:28

pending? Order status is 'printed'for mine.

yummumto3girls Sat 11-May-13 22:57:38

I'm still waiting, rather miffed as the money has been taken from my account with no sign of a despatch date! Isn't it usual for money to be taken upon despatch?

blueraincoat Sat 11-May-13 23:00:12

Glad I am not the only one who thought it odd money had gone. Am getting a bit impatient.

JazzDalek Sun 12-May-13 01:23:30

No sign of mine checking my emails every day hoping for a dispatch note.

I ordered on the Saturday around lunchtime.

2013letsdothis Mon 13-May-13 11:50:45

They are a complete shambles..... I ordered on Sat morning and still nothing. Moving house on Weds so have been emailing them for over ten days now to ask rm to change the delivery address if the order is going to be dispatched after that day, and nothing. I tried ringing them and they don't even answer the phone any more, just a recorded message telling you to email.

Appalling customer service.

Pinkflipflop Mon 13-May-13 11:56:01

I agree about the customer service! I received a bag that I didn't order and I want to send it back to me but they won't send me a return label! hmmNo way am I send that huge box back at my own expense!

What am I going to do with the bag? I don't like it, didn't order it and don't want it!

JennySense Mon 13-May-13 12:32:45

I've moved from "pending" to "printed" today...
Pink that seems a bit odd as you didn't order the item!
Try asking publicly on their fb page?

Pinkflipflop Mon 13-May-13 12:34:37

I did put an item in my bag but the website crashed and it didn't complete.

It wasn't the item they sent though, the bag they sent is hideous!

MrsWolowitz Mon 13-May-13 12:44:32

Which one did you get?

I'm still waiting but haven't had any emails about delivery or anything yet.

Getting impatient. First world problem I know but I want my bags.

<Stamps feet>

Pinkflipflop Mon 13-May-13 14:12:04

It was a metallic red barrel bag, sorry but it's really nasty in RL!

<momentarily lured by discount> but I saw sense!

That's appalling Pinkflipflop. There is no way they cannot cover the return postage cost.

Hmm, starting to worry now. They HEAVILY promoted the sale, then extended it for a second day. They really cannot turn around and say they've been overwhelmed with the orders. They knew what they were letting themselves in for.

EffieTheDuck Mon 13-May-13 16:21:37

Have emailed customer service twice, no reply. Tried phoning but it says to email.....
Order went in 20th April, money taken but nothing and no communication. I will never order anything from them in the future.

SolomanDaisy Mon 13-May-13 17:43:21

It's not a good sign that they aren't answering the phone any more, is it? And their FB page is full of complaints they aren't dealing with. Is it possible they're close to administration or are they just overwhelmed after poor planning?

Theonlyoneiknow Mon 13-May-13 17:50:16

Oh no I am concerned! They sent me the wrong back and said they would refund the return postage cost. It was £8 to return it! So now I have paid for a bag that I don't have and am £8 out of pocket! I am going to seemed they have charged me for my other orders before they have sent them.

Theonlyoneiknow Mon 13-May-13 17:51:27

If you paid by credit card do you have some come back if it all goes Pete tong?

anchovies Mon 13-May-13 17:58:31

I just rang and got straight through (to James) who was very helpful and is making sure the bag I need for a birthday present makes it to me in time. Apparently they are just struggling with the backlog both of orders to be made and orders waiting to be dispatched. Fingers crossed he is as efficient as he sounds!

Zatchels Mon 13-May-13 18:22:23


We've just heard about the thread here from a customer and I wanted to chime in and hopefully reassure people who ordered.

Firstly everybody who ordered during the sale will get their bags, it is just taking longer than usual due to the large number of orders. While we normally make and dispatch bags within 10 days some of the sale orders are taking a lot longer than that. All of our bags are handmade to order so getting so many through the factory is taking some time, that said we are sending out hundreds of orders every day!

We are struggling to respond to all of the customer service enquiries we are getting at the moment both on the phone, email and on facebook and twitter. We are only a small team so if the phone is busy or it takes a few days to reply to your emails then please bear with us we will get back to you eventually.

In the meantime thank you for your patience!

James Thompson
Zatchels Ecommerce Manager

Zatchels Mon 13-May-13 18:26:41

A bit more info on returns:

If you have ordered and we have unfortunately sent you the wrong bag or doesn't have the options you specified then don't worry. Any errors on our part will be sorted out free of charge. Just send the bag back in the original packaging and let us know how much the postage was. We will then refund it for you and send you out a replacement bag.

As mentioned above we are getting a lot of emails at the moment so if you are returning a bag make sure you email and it may take us a few days to get back to you.

SundaySimmons Mon 13-May-13 18:33:13

I have to say the customer service I have received from Zatchels has been excellent.

I ordered five bags in total in three separate orders, they have refunded two sets of £5.99 postage and I have received two of the bags and the other three are still in the process of being made and are well within the stated time of being made and delivered.

SolomanDaisy Mon 13-May-13 18:36:36

Thanks for coming on to update us James. I don't have a problem waiting as long as we get the bags in the end!

Theonlyoneiknow Mon 13-May-13 19:31:57

Thank you James for coming on here and providing reassurance :-)

Annianni Mon 13-May-13 19:38:43

I used my large pewter saddle bag for the first time today and it's smaller than it looks hmm

GypsyFloss Mon 13-May-13 19:47:35

I have that problem too Annianni. I do like it very much but it's a reverse tardis sort of bag and I can hardly fit anything in it. It's definitely a holiday bag only for me.

Annianni Mon 13-May-13 20:04:25

Was it you who stuffed it with a towel Gypsy?

BikeRunSki Tue 14-May-13 19:35:45

I am in love with 17.5" of beautiful cherry red loveliness delivered this morning
No more carrier bags for me. wink

BikeRunSki Tue 14-May-13 19:35:45

I am in love with 17.5" of beautiful cherry red loveliness delivered this morning
No more carrier bags for me. wink

BikeRunSki Tue 14-May-13 19:35:45

I am in love with 17.5" of beautiful cherry red loveliness delivered this morning
No more carrier bags for me. wink

BikeRunSki Tue 14-May-13 19:35:45

I am in love with 17.5" of beautiful cherry red loveliness delivered this morning
No more carrier bags for me. wink

BikeRunSki Tue 14-May-13 19:35:46

I am in love with 17.5" of beautiful cherry red loveliness delivered this morning
No more carrier bags for me. wink

Katz Tue 14-May-13 19:37:26

do you like it Bike! grin

My 14.5" red satchel arrived and it lovely, need some red shoes now to match!

GypsyFloss Tue 14-May-13 19:52:26

Yes Annianni that was me. Didn't really do anything to be honest. I just wish it was as big as the top flap makes it look.

BikeRunSki Tue 14-May-13 20:52:44

Like it Katz! Adore it more that life itself. Even 4 yo DS who is bored of everything rather likes it!

SerBrienne Tue 14-May-13 20:59:23

My metallic blue satchel is luscious. Poor James. I hope they all get a bonus.

Yoghurty Wed 15-May-13 09:15:38

My beautiful saddlebag has arrived!

I love it, but do agree with the 'reverse TARDIS' comment! (Ha! Such a Dr Who fan, my autocorrect changed it to all caps smile)

It looks a lot bigger than it actually is (i ordered the large saddlebag as i wanted to be sure) but I couldn't fit all the things I need for a work day into it, so I guess it will be my social outings bag.

Do love it thou, and it got many admiring comments when it turned up in the office yesterday!

JennySense Wed 15-May-13 12:26:43

Mine are still "printed" - hopefully this means they are being lovingly stitched as I type smile
One of mine is a large red saddle bag - glad I didn't go for small !

Birdies Wed 15-May-13 13:20:59

Bollocks, I ordered a small saddle bag. Oh well.

Does anyone else wish they'd ordered more than one bag as well? I didn't go for a satchel in the end and wish I had sad

Yeah, I wanted to order a second bag, but with the site dying on it's arse on Sunday afternoon I didn't manage it. I know they were offering discount codes to those whose orders failed to go through, but I didn't manage to get anything in my basket, so I had no proof that I'd tried to order.

JennySense Wed 15-May-13 15:17:55

I confess to having a bit of a splurge and got
Raspberry 16" elephant print satchel - for macbook
navy/cream 14" satchel for Ipad
Red saddle bag - large - for shopping/day trips
Silver barrel bag - for the holidays

I use a bag every day so they'll all be well used smile

GypsyFloss Wed 15-May-13 21:45:11

Squalorvictoria why don't you email James and explain that you wanted to order another bag but couldn't get onto the site and see if he can help? I was in touch with him over that weekend about combining orders which didn't happen due to both the site issues and a dithering DD .When I mentioned that I couldn't get through he sent me a code to use any time this month.

GypsyFloss Wed 15-May-13 21:47:24

I wish they did bucket bags...I'd love a pewter one for work . Wonder if I could email them... smile

EffieTheDuck Wed 15-May-13 21:48:46

I would not hold your breath on receiving a reply to emails. angry

Totally peed off as the 'special occasion' that I needed the bag for was yesterday.

anchovies Thu 16-May-13 16:12:33

Well James was as good as his promise and my bags were dispatched today well in advance of the birthday I wanted one of them for on Thursday! Very relieved!

Effie did you try ringing?

SolomanDaisy Fri 17-May-13 19:42:40

Did everyone get the apology email? It doesn't mention 30 days anymore, just that things might take a 'lot longer' than the usual 10 days. I guess it is getting close to 30 days since the sale.

EffieTheDuck Fri 17-May-13 19:45:06

Yes, I tried ringing but the voicemail said to email. and yes, received the apology email that every one else got. <feels unloved and debagged>

HazeltheMcWitch Fri 17-May-13 19:46:25

Nope, SolomanDaisy - I've not had a recent email. I'm still waiting on my order, but it says it's 'printing' now I think. I'm waiting t get it, to see how much I like it before I order the other bags that I couldn't when the sale was on.

What did the email say - that they're dispatching late?

JazzDalek Fri 17-May-13 19:52:47

I received mine. Will they soften up with use, does anyone know? It is very hard, stiff leather.

SolomanDaisy Fri 17-May-13 19:58:28

I'll copy the email for you below Hazel.

Firstly apologies it has taken us so long to send out an email updating you on our sale. We have been giving updates on Facebook and twitter but, as a few of you have flagged up to us, not everyone sees those.

As I am sure you are aware the number of orders we received during our Birthday Flash Sale far exceeded even our most optimistic predictions. We had prepared to handle a lot more orders than a usual weekend but hadn't anticipated quite how many of you would leap at the chance to get bags for half price!

We want to reassure everybody who ordered during the sale that you will get your bags; there is no question about that. It is just taking longer than expected due to the large number of orders. While we normally make and dispatch bags within 10 days some of the sale orders are taking a lot longer than that. All of our bags are handmade to order so getting so many through the factory is taking some time, that said we are sending out hundreds of orders every day!

We are struggling to respond to all of the customer service enquiries we are getting at the moment both on the phone, email and on Facebook and twitter. We are only a small team so if the phone is busy or it takes a few days to reply to your emails then please bear with us, we will get back to you eventually.

Once your bag has been dispatched you will receive an email to let you know it is on it’s way. In the meantime thank you for your patience.

HazeltheMcWitch Fri 17-May-13 20:32:48

Thanks, SolomanDaisy. So they're not saying when the bags will be dispatched, are they?

It's a bit worrying that I've not had that email, or a bag, or a dispatch note (not in spam either). Don't they like me??!

TooMuchRain Fri 17-May-13 22:18:18

I tried emailing and got no reply, but it just arrived - it's stiffer than I expected and not lined but a lovely colour

twojumpingbeans Sat 18-May-13 06:11:49

I ordered in the flash sale and have got both my bags and love them. Get lots of compliments, especially the cobalt saddle. Actually think the customer service was great, I emailed and had replies within a coupe of days. So - not all bad!

Katz Sat 18-May-13 08:22:39

Hazel I ordered on the first day. Had no emails. Tracked the order through my credit card. Bag arrived Tuesday.

GypsyFloss Sat 18-May-13 20:36:27

I've given up on my pewter saddle bag and given it to teen DD . It's just too small internally for my needs and too big externally, it was bugging me the disparity in the dimensions.

Birdies Sat 18-May-13 20:52:53

I thought customer services were great too - friendly and helpful and surprisingly quick to reply! I guess they're just bogged down with emails and calls and so some will get quicker responses than others

Shame re saddlebag gypsy

Birdies Sat 18-May-13 20:55:21

Ps hazel whilst I did get a reply to my email, I haven't had a despatch note or anything either. They just said my bag was currently being made in the factory

JamEyelid Sat 18-May-13 22:38:24

Customer service got back to me quickly each time I contacted them and one of my orders will be here on Monday grin.
No word on the other one yet but I have enough bags to be using so I don't mind when it arrives.

Jazz The leather does soften up but it takes a long time.

boodles Sun 19-May-13 16:18:03

Those who want a saddle bag which is a bit softer and holds more this one is gorgeous and a 25% off voucher in woman and home this month too...

SundaySimmons Sun 19-May-13 18:16:03

Boodles, I can't get your link to work.

Do you mean this one,default,pd.html

boodles Sun 19-May-13 19:35:02

Joining this thread because I thought my purchase hadn't gone through (it hung for ages and I didn't get any confirmation email). However, just received my credit card statement and it's on there.

whats4teamum Mon 20-May-13 09:18:22

A month on I am bored of waiting for my bag. A reply to my email would be a start. Will probably return it anyway now.

JennySense Mon 20-May-13 13:05:51

Still "printing" for mine shock

MaltbyMaeve Mon 20-May-13 14:28:31

It's taken them 10 days to reply to my email and let me know my bag is still in the factory! Seems they won't even be keeping to their 30 day delivery promise now - especially disappointing given it was for an anniversary on Sunday... Not a lot you can do other than wait though!

SundaySimmons Tue 21-May-13 22:18:50

I made three orders. The first one for free satchels then I made two separate orders, one for a barrel bag and one for another satchel.

Zatchels customer service has been fantastic. I was refunded two lots of postage for the two separate orders and each of those bags arrived separately.

I have now received the order for the cream, pink and blue satchels.

My only niggle is with me as two of the satchels were 13" and I wish I had got them in a 14.5" as that is much more practical size.

The pastel ones I received today are all lovely.

SolomanDaisy Tue 21-May-13 22:32:57

I'm a bit pissed off that they kept saying 30 days until last week, when they're now admitting they won't even have some of the leathers until next week. If they had said that I might have changed some of my order, none of which has been delivered. Their customer service is totally random, which means it is essentially faulty. James was posting on Facebook saying the would check order statuses when they're back in the office on Monday. If you're 10 days behind answering customer emails, you work weekends to fix the problem. They need to get John Seddon in.

TheBuskersDog Tue 21-May-13 23:21:54

I actually received my bags on Monday but wasn't particularly bothered about waiting for them, I'm not sure why some people have got so het up about it. It was obviously going to take longer than usual to fulfil orders because of the huge volume of orders.
Most people who ordered that weekend probably weren't planning to do so in advance, but took advantage of the sale. I can understand being irritated at being caught up in the frenzy if you had been planning to buy that day anyway, but then getting your bag for half price should ease the stress.

starfishmummy Wed 22-May-13 00:15:43

I haven't had mine. Wasn't sure if my order had gone through but they replied to my email to say it had and that it would be 30 days. I understand that they were overwhelmed with orders but would have appreciated an email to let me know kf the delay - I shouldn't have to find out about it on mumsnet!! Think I will be chasing up in the morning.

Did anyone notice that Zatchels are on Brandalley at the moment? 40% off. I've ordered one (they're available for immediate despatch, which isn't always the case with Brandalley) and I'm going to cancel my order with Zatchels.

starfishmummy Wed 22-May-13 19:34:06

Call me cynical but I looked at my account today and noticed it said the status was printed - whatever that means. So I emailed them to ask and lo and behold I have just got an email saying it has been dispatched. However the tracking number is not being recognised by parcelforce as it should have go letters and 7 digits but they have only given 6 digits.

starfishmummy Wed 22-May-13 19:34:39

Two letters.

BikeRunSki Wed 22-May-13 19:52:40

This thread caused a massive run on a small company who.make their products to order. It's only to be expected that delivery may take a while and understandable that customer service is struggling.

Birdies Wed 22-May-13 19:57:02

I agree, as long as I get my bags at some point I'll be happy

Birdies Wed 22-May-13 19:58:14

I agree with bike and thebuskers I mean

GrandPoohBah Wed 22-May-13 19:59:25

Squalor, I did see - they're more expensive than they were in the sale though?

CajaDeLaMemoria Wed 22-May-13 20:00:40

I'm gutted that I missed this. I wanted a 17.5 inch one for my mac...

The harmony collection is gorgeous!

TooMuchRain Wed 22-May-13 20:22:58

They have some on offer on Brand Alley at the moment if that's any help - more the metallic/patterned ones.

GypsyFloss Wed 22-May-13 20:39:24

CajaDeLaMemoria - have pm'd you .

PessimisticMissPiggy Wed 22-May-13 22:34:33

I got mine today!

JennySense Wed 22-May-13 22:43:37

What did you get Piggy ?
I'm still OK about waiting a bit longer - I want one of the bags for an event in June, so hopefully not much longer smile

JamEyelid Wed 22-May-13 23:01:37

My tan floral duffel bag arrived today. I'm a little bit in love with it.

The satchel is going away until Autumn. Thanks again AllTalk for posting the offer smile

PessimisticMissPiggy Wed 22-May-13 23:49:30

I got an executive satchel for work. It's great! I've carefully sprayed it with leather protector ready to pop my lunchbox very important work things in tomorrow for the office grin.

CajaDeLaMemoria Thu 23-May-13 12:31:45

Has anyone got the pale pink one?

I love the pink ones - graphite and pink and pale pink, but DP thinks they will be too difficult to wear with anything.

I want something to lop my Mac in and me choose!

(PS Gypsy, thank you so much. I've messaged you back but it seems to be having issues so it may take a while!)

bigTillyMint Thu 23-May-13 14:00:36

My Baby blue satchel is lovely, but the strap is waaayyy too long even for meconfused

HazeltheMcWitch Thu 23-May-13 14:03:34

Well, I can't actually advise, as I have not received anything, and Zatchels don't bother replying to my emails...

...but could you not just add in another hole? Or does it not work like that?

Birdies Thu 23-May-13 14:16:58

caja I've ordered a baby pink saddle bag. I liked the colour but actually thought it would go with lots of things! I will report back when it arrives.....if you can wait til then!!!

CajaDeLaMemoria Thu 23-May-13 14:22:56

Thank you!

Yes, I think the pastel pink one may be the best.

He said the pink and graphite one would make me look like a Barbie, so maybe his opinion isn't the best :P

I quite like the monochrome one too...but I think I'll go pale pink. I'll wait for your update!

SundaySimmons Thu 23-May-13 16:46:53

In the satchel styles I bought a red one for sons girlfriend and a pastel blue, cream and pastel pink ones for my daughter and I.

Daughter has now turned vegan so one of the bags is now a gift for another relative and I get to keep two of the satchels. They is lovely an will go with everything as its so lovely. The pale blue is also lovely but more vibrant.

bigTillyMint Thu 23-May-13 19:06:26

Hazel, yes, I could add another hole, but it won't look as smart as the other ones. And what if I make a hole in the wrong place<eek>

JamEyelid Thu 23-May-13 19:08:37

Shoe repair shops will put an extra hole in for you, they might be better at judging where it should go?

bigTillyMint Thu 23-May-13 19:55:52

Ooh thanks - that's a good ideasmile

GypsyFloss Thu 23-May-13 20:55:20

No problems Caja, hope it works smile

GypsyFloss Thu 23-May-13 20:56:26

Forgot to mention it expires at the end of the month though! So you'd better choose quickly...

domesticslattern Thu 23-May-13 22:48:14

I got an email to say mine had been despatched. No sign a few days later. No reply to my email two days ago asking politely what's going on.
I am a bit gutted about the whole thing tbh- what if I spent £60 but it never arrives? Waaaah...

Selks Thu 23-May-13 23:26:35

I don't mind waiting for mine - I know it is a small company dealing with unexpected demand, but they really should attempt to answer emails.
I sent two polite emails asking when my bag would be sent as I go away for three weeks in June and I'm concerned that if the bag is sent in that time and I'm not here the parcel will just be returned.
I suppose I'll have to try and phone them.
Not great customer service really.

vjg13 Thu 23-May-13 23:41:25

Still nothing for me either, I don't mind waiting but do mind them taking payment weeks before they despatch anything.

TheBuskersDog Thu 23-May-13 23:58:03


Isn't there a tracking number so you can track it with Parcelforce? I could do that with mine.

Theonlyoneiknow Fri 24-May-13 07:23:14

I also dont mind waiting but am irked thatthey took payment straight away.

froginthepond Fri 24-May-13 13:26:01

I got mine today smile got the dispatch email on the 22nd. The certificate that comes with it said it was made on the 22nd so i think they may be shipping out as soon as they are made. I love mine anyone know how long they take to soften up? The leather is rock solid and rigid lots of room though. I got a 14 and a half pink pastel satchel. The pink is lovely, much nicer than i thought.

HazeltheMcWitch Fri 24-May-13 13:28:16

I'm irked too, Theonly.

So - I've finally had a response to my email asking what might be the ETA of the bag I've ordered, and why I've not received any updates. Below is reply, in case it helps anyone else:

Your saddle bag is currently in the factory waiting to be cut. It will be being cut at the start of next week and then go to be stitched. There are a lot of saddle bags working their away through the factory at the moment so it will likely take a while to be dispatched but should be with you by the end of the month.

What this does mean, however, is that I won't now get the 1 bag I managed to keep in my basket before my discount code (to order those that wouldn't stay in!), runs out. Bugger. So please share more honest feedback, those who have actually received their bags!

HazeltheMcWitch Fri 24-May-13 13:28:58

Ooh, frog - so what can you fit in the 14.5 ?

froginthepond Fri 24-May-13 13:49:56

Hi Hazel, right i have just filled stuffed my bag and its fitting my essentials which is phone, pens, lip balms, cotton shopping bag rolled up, purse and an A5 stuffed to the brim filofax and sunglasses smile

scarlet76 Fri 24-May-13 14:08:01

Hello all.
I have been looking at the Junkyard satchel - the distressed brown leather.
I just wondered if any of you ordered that style and, if so, is the leather softer or still very hard as the other coloured sachels appear??

JennySense Fri 24-May-13 14:18:06

Thanks for the update Hazel
My FB response said part of my order was complete - I alos ordered a saddlebag so that's probably my delay too smile

whats4teamum Fri 24-May-13 14:22:47

I'm sick of waiting have lost interest. They don't reply to emails and can't be arsed to find out where it is in the factory. They have been sat on the money for some time now.

I don't care how nice the bag is I will never order from them again.

HazeltheMcWitch Fri 24-May-13 14:53:58

Thanks frog - very comprehensive list of essentials there! I too need lots of stuff with me at all times.

vjg13 Fri 24-May-13 21:18:01

My order says 'printed'when I check on my account. Whatever that may mean. I wouldn't buy from them again either.

JennySense Fri 24-May-13 21:27:48

"Printed" means it's in the factory being stitched AFAIK.

I'm cool with waiting - the discount was significant. I know I'll get them eventually smile

yummumto3girls Fri 24-May-13 21:46:45

I'm fed up of waiting too, they should not take money until it is despatched. If they are happy to take my money then they should respond to e-mails! I ordered two bags, one for DD who has forgotten all about it, the other is for me for holiday. If it doesn't arrive by then it will be going back!

SundaySimmons Fri 24-May-13 21:49:08

It's such a shame that some people haven't received replies. Every time I emailed them during the sale and after I received a swift reply, often in a few minutes.

They have been so friendly and helpful to me, I can't praise them enough.

I use gmail, do you think it's anything to do with email addresses? A friend of mine has and its rubbish as emails can take ages to come through and some not at all.

HazeltheMcWitch Fri 24-May-13 22:31:18

vjg13/JennySense - mine has said printing for over a week, and they emailed today and said it's still waiting to be cut.

So, tbh - I don't think 'printing' mean much in Zatchels-speak. confused

HazeltheMcWitch Fri 24-May-13 22:32:42

Sunday - I'm on gmail too (and I have not received update emails that others have, plus Zatchels take about 5 days to reply to me) - sorry to pop that theory!!

Selks Fri 24-May-13 22:37:25

I'm quite fed up now. I can't even get through to them by phone. I have no idea what will happen if my bag is sent for delivery while I am away and it can't be delivered.

Honestly, if they were going to have a big sale then they should have limited how many orders they tool e.g. first fifty orders gets 50% discount, instead of taking limitless orders then being unable to fulfil them.

I wonder if they have even seen this thread.

Theonlyoneiknow Fri 24-May-13 22:45:06

I think they have seen this thread as one of their staff replied on it a few pages back.

Might try and tweet to see if I can get à reply that way

squoosh Fri 24-May-13 22:47:52

Today's email said.......

Firstly, apologies for the long wait and slow communication. We are working hard to try and keep everyone up to date on their orders but we acknowledge that some of you have had to wait a long time for responses. We also appreciate that it can be very frustrating to not know what is happening with your order and are trying to make sure that we provide better updates moving forward.

We have been working hard to make and send out as many bags as we can each day. The factory has been working as much overtime as possible to achieve this while maintaining the high standard of quality that we demand for all of our bags. Our customer service team have also been working tirelessly, including evenings and weekends in a lot of cases, to try and keep up with your enquiries. We have also brought in extra office staff to help out.

Thousands of bags have already been dispatched and we are completing and sending out hundreds more every day. So we can clear the backlog of bags as quickly as possible bags are being put into production in batches of the same size and colour to allow them to be cut and stitched in the most efficient way. The vast majority of orders should be delivered over the next two to three weeks.

In most cases orders that haven't yet been delivered are either in our factory being worked on or are waiting to go into production. It is just a matter of time before all of these bags are completed.

Some styles of bag proved to be very popular during the sale and as a result of this we have struggled to get leather in quickly enough to keep up with all of the bags that need to be made. We are currently waiting for a number of deliveries of leather needed before bags that use those leathers can be put into production. We are working with our suppliers to get the leather in as quickly as possible.

We are currently waiting for the following styles of leather:

Red Polka Dots, Red Hearts, Pink Hearts, Classic Purple, Pastel Cream, Metallic Purple, Classic Pink, Classic Yellow, Belts, Metallic Pewter

We receive deliveries of leather each week and all of these styles will be back in stock within the next 3 weeks.

I understand that you have already waited a long time for your order and that this is an additional delay. If there are multiple bags on an order we are trying to send them out as they are completed to prevent entire orders being held up. We are of course covering any additional delivery cost involved.

Thank you for being patient with us.


Dean Clarke
Zatchels Director

JennySense Fri 24-May-13 22:59:14

Thanks squoosh Not sure why but I've never had the update emails - so thanks for posting up here smile

HazeltheMcWitch Fri 24-May-13 23:04:24

I didn't get that email either, despite them assuring me that from now on I'd receive all the communications...

Also, my bag is a plain old brown saddle bag, not one of the whizzy leathers that's mentioned here.


squoosh Fri 24-May-13 23:12:32

The emails seem to be diverted to my junk mail folder. Maybe the same is happening to you?

My bag isn't one of those fancy pants leathers either, I'm just waiting for my common or garden red leather saddle bag.

I can't get too annoyed at them though, I just don't think they had a clue how enthusiastic the uptake would be.

JennySense Fri 24-May-13 23:37:56

I've a red saddle bag in my order too squoosh I'll race you...

vjg13 Fri 24-May-13 23:42:27

I got that email this evening. I think it's really poor that the payment went through with the order and yet the goods won't be dispatched for 7 to 8 weeks for some orders.

Also lots on Brand Alley. hmm Not totally convinced they aren't about to go tits up.

vjg13 Fri 24-May-13 23:47:34

Has anyone successfully cancelled an order and got a refund?

whats4teamum Sat 25-May-13 08:37:26

My order is a straight forward classic brown saddlebag. I didn't get that email either.

I can't get a refund as they haven't replied to my email. Sick of hearing how busy they are and overwhelmed.

I'm beginning to think the same way as you vjg13. I paid with PayPal. Would I be covered if things do go tits up.

SundaySimmons Sat 25-May-13 08:49:57

I must have been on elf the lucky ones to get all five of the bags I ordered within the 28 days and to get prompt responses to all my emails.

But, seeing how many have not received their bags or had their communications answered I do think they've taken on more than they can handle.

They must realise that people don't want to wait, especially when it's women and bags!

I think they should have stockpiled a bigger amount before the sale in anticipation of the huge response.

They could have done some research beforehand by asking on facebook what people's favourite bags are etc, just to get an idea if people did go on a buying frenzy which bags are the most popular.

They seem genuinely overwhelmed that so many ordered and perhaps buoyed by the amazing amount of orders coming in they didn't think to start putting 'sold out' on their website on bags that were the most popular.

HazeltheMcWitch Sat 25-May-13 09:28:15

Thing is, Sunday, all of that is totally understandable/forgiveable, as long as they communicate. Which they don't!

It's bad enough to not reply to emails, the phone, FB messages etc... but to then hear that some people have had an update when others haven't is peculiarly shite!

OK - 5 bags - which did you like, any that you were disappointed with? Were all what you expected? I am still not sure if I will place an order for the bags that I couldn't order that day...

Theonlyoneiknow Sat 25-May-13 10:24:48

Agree, I don't mind waiting so much but I do mind that nobody answers the phone or replies to emails, and that quite a lot of money has been charged to my account (I ordered four bags). I am just hoping I don't have to return any of them when they do eventually arrive!

Am guessing they will never do a flash 50% off sale again!!

They did have a clue about how popular the sale would be. After the first 24 hours they would have known they'd received a phenomenal number if orders. And somehow the sale got extended for another 17 hours.

I can only imagine they extended out of greed, because they must have known they were going to have SERIOUS trouble fulfilling the orders and responding to customers.

The Brandalley sale confuses me. The stuff is available for immediate despatch, so they must have had a significant stockpile reserved for Brandalley, when that same stockpile could have been used to fulfil sale orders.

Tbh they've shot themselves in the foot. If they can sell current styles at 40-50% off, who on earth is ever going to buy full price again.

Oh, and I ordered a saddle bag too. Looks like these were left until last confused

Roobot Sat 25-May-13 16:56:51

I am still waiting fr two bags. I got my floral little satchel, and I love it, so don't mind waiting too much for the others!! I spoke to a very nice woman at Zatchels the other day (maybe wednesday or thursday), and she said the delay was because they had run out of the chestnut leather, although it was now back in stock, so they are getting on with things.
I was assured that they were working as quickly as possible. Admittedly they didn't reply to my facebook question, but the woman on the phone was lovely so my faith in zatchels has been restored!

dexter73 Sat 25-May-13 17:03:59

I've just emailed to cancel my order. It's a bit of a joke that they have had my money for 5 weeks now and no sign of a bag for maybe a few more.

puds11isNAUGHTYnotNAICE Sat 25-May-13 17:11:12

I want the metallic purple one!

Please could someone let me know the best address to email? I have had no contact at all, and thought my order had not gone through, but it is on my credit card statement!

PessimisticMissPiggy Sat 25-May-13 18:04:35

It's a small UK business which we should be supporting. It's actually local to me and I would hate to see another UK business outsource production to India or China.

I think it was poor that they took payment immediately rather than waiting until dispatch (except for special orders) but they may not have sufficient credit with suppliers to have coped with orders.

Can they be cut some slack? If you really, really wanted something that was out of stock in store/online would you buy an alternative or would you wait until it was back in stock?

Lots of lessons for this fledgling UK business to learn and I hope to see if employing locals for many, many years to come and producing top quality British designs.

I do not work for the business nor do I know anyone who works there or is connected with the business in anyway!

dexter73 Sat 25-May-13 18:33:39

I emailed

Tbh I didn't really want the bag and only ordered it because I got caught up in the ordering frenzy, which is why I have cancelled.

SundaySimmons Sat 25-May-13 21:55:35

Hazelthemcwitch, my first order for my daughter and i and a present was pastel cream 13" with handle, pastel pink 13" without handle and pastel blue 14.5" without handle. They are all lovely but the 14.5 is a better size and I wish all three were 14.5 especially as the blue one is for a present!

I then ordered a red 13" which is for a present for my sons girlfriend. It's a beautiful colour, and I wish I had got it in that colour for myself instead of the pastel cream one!

I also ordered a gothic lace barrel bag which was lovely but far too small so I sold it on rather than return it.

Overall, the quality is lovely, the colours are lovely but it would be great if they were just a bit wider to hold a bit more stuff!

MrsRogerSterling Sat 25-May-13 22:06:16

Gosh, I was obviously one of the lucky ones in that my saddle bag came the Thursday after the sale weekend. I think I got swept up in the frenzy of ordering as deep down I knew it wasn't the bag for me and sold it onto a friend for what I had paid for it.

Selks Sun 26-May-13 01:57:36

The one I'm waiting for is a brown saddle bag too.

The annoying thing is I ordered it with my holiday in mind....I go next saturday and it doesn't look like I'll have it by then.

to the person who said can we cut them some slack...well, I think I have done but it's been weeks now and I have not even had a reply to any of my emails.

SolomanDaisy Sun 26-May-13 09:30:38

I ordered three things and haven't received any of them. I've had mixed experiences with their responses to emails - early on they were great, when I made a change to the order, but I haven't had a response to one I sent a week ago.

I don't mind waiting, but their management of the whole thing has been bad. The point about UK businesses is very valid, but if you look at their FB page many irritated customers are from all around the world. We might be saying, 'I'll never shop at Zatchels again' they might well be saying 'I'm never buying from a British company again. Their customer service is terrible.' They could well be having a negative impact on other small British companies.

I probably would still shop at Zatchels at half-price, it's a bargain and I'd know what to expect in terms of time scales and customer service. For full-price stuff I'll probably go with Cambridge Satchel Company from now on.

My Brandalley satchel arrived yesterday (purple metallic - fab).

It was manufactured on April 24th.

In other words, they were busy making bags to sell via Brandalley when they could/should have been fulfilling sale orders. Hmm...

SolomanDaisy Sun 26-May-13 14:16:53

Ha, that's not what they claimed on Facebook! That is seriously bad planning.

Selks Sun 26-May-13 14:20:57

I've emailed them again. I'm not expecting a reply this weekend of course, but I hope they get back to me next week with some info.

greyvix Tue 28-May-13 15:37:04

My satchel- brown executive- arrived today. It is very good quality, but is covered in tiny white dots, where it looks like the varnish was put on top of the dots- whatever they are- so they won't come off. Does anyone else have this? I don't know whether to keep or ask for a replacement. Also, it's a work bag, and I don't think it will fit much in it...

SundaySimmons Tue 28-May-13 18:09:11

Greyvix, I think there must be something wrong with your one.

I can't see any dots on any of those, so I would take a photo and send it to their customer services.

whats4teamum Wed 29-May-13 09:37:36

My bag has been "printed" for a fortnight now.

No reply to emails. Really appalling customer service. I am trying to cancel but can't get through.

Disgusting they have had my money for nearly 7 weeks now and they can't be bothered to communicate. Their Facebook page is a list of complaints about non communication. The instant availability on brandalley just adds to the irritation.

Rant over.

greyvix Wed 29-May-13 10:03:21

Thanks, SundaySimmons. They have agreed to exchange. I am trying to decide whether to upsize to 17.5", but DD1 thinks I will look like a packhorse! Does anyone have one this size? Is it excessive?

dexter73 Wed 29-May-13 10:25:31

I just rang and got straight through to cancel my order. Hopefully the refund won't take too long!

dexter73 Wed 29-May-13 10:57:49

The refund email came through 2 minutes later!

SundaySimmons Wed 29-May-13 11:07:31

Greyvix, this is a guy carrying one and it does look rather spacious!

It depends on your size, if you are not very tall it could swamp you but it does look lovely!

I wish I'd gone for larger sizes on my ones.

greyvix Wed 29-May-13 11:14:16

Thank you. Decisions, decisions. I need to clear out my current bag, and work out exactly what I need. I'm a teacher, so always carry too much stuff around- usually marking!

anchovies Wed 29-May-13 11:49:07

Greyvix do you currently have the 16"? I got a 16" and don't think I could carry much bigger, it holds my laptop perfectly but then can't fit much else in. I would need it to be deeper if anything. I absolutely love it though!

HazeltheMcWitch Wed 29-May-13 12:05:38

Aaarrrrgggghhh, this is getting ridiculous.
After weeks of no replies to my emails, and me not receiving the mass email updates that were sent out to some:

- last week I was told that I should have my bag before the end of May
- today I have just been told that I 'should have' my bag by the end of next week.

So, I am def not going to order from them ever again. And I shall possibly cancel this order too, as I am just fed up.

whats4teamum Wed 29-May-13 14:13:11

How does anyone get them to answer the phone. It is an automated message asking you to email them, which of course they don't reply to.

dexter73 Wed 29-May-13 14:17:01

I phoned 0845 521 2723 at about 10.15 this morning and it was answered after about 2 rings.

greyvix Wed 29-May-13 15:29:34

I have a 16" one, and it would be OK, but doesn't fit a drink bottle alongside the folders. Well, it would fit a small one. It is the brown executive- very lovely, but I'm not sure if 17.5" would be overkill. It is slightly deeper though, which would be useful.
I assume the leather softens up, so they become a bit roomier anyway.

CajaDeLaMemoria Wed 29-May-13 15:31:05

It's very odd that they aren't replying to people.

I've spoken to them six times via email in the past week. Most replies were within 10 minutes, one was within an hour with an apology for the delay.

greyvix Wed 29-May-13 15:33:30

I do think it's the luck of the draw. I was answered very quickly when I phoned yesterday.

Theonlyoneiknow Wed 29-May-13 16:50:40

They havent replied to my emails, four bags ordered sad away to try phoning again

BikeRunSki Wed 29-May-13 20:34:07

I have 17.5" satchel, because I.wanted one large enough for a 17" laptop. It is big, and quite manly. I am 5'8" and sturdy. It doesn't swamp me, but I think it might on anyone much smaller.

BikeRunSki Wed 29-May-13 20:34:09

I have 17.5" satchel, because I.wanted one large enough for a 17" laptop. It is big, and quite manly. I am 5'8" and sturdy. It doesn't swamp me, but I think it might on anyone much smaller.

BikeRunSki Wed 29-May-13 20:34:15

I have 17.5" satchel, because I.wanted one large enough for a 17" laptop. It is big, and quite manly. I am 5'8" and sturdy. It doesn't swamp me, but I think it might on anyone much smaller.

BikeRunSki Wed 29-May-13 20:34:18

I have 17.5" satchel, because I.wanted one large enough for a 17" laptop. It is big, and quite manly. I am 5'8" and sturdy. It doesn't swamp me, but I think it might on anyone much smaller.

DingbatsFur Wed 29-May-13 20:48:20

Well I gave up playing nicely when they didn't answer the two emails I sent and weren't answering the phone when I called. Sent them an email threatening to contact my credit card provider to claw the money back off them.
Got a reply in an hour.
Bag will be here by the end of the week (I hope!).

greyvix Wed 29-May-13 21:24:23

BikeRunSki, thanks. I am 5'5" so will stick with the 16" one. Thanks for your advice. I will just exchange the one I have, with the annoying white dots.

Birdies Thu 30-May-13 14:00:12

I wasn't fussed about waiting before but even I'm getting impatient now sad. Has anyone received their bag in the last couple of days? I noticed on the Zatchels Facebook page that they've advertised a new range, but no mention of any update for those of us still waiting.

bigTillyMint Thu 30-May-13 14:30:10

BikeRunSki is your shoulder strap the right length for you? My satchel is the same size and I am 5'8" and sturdy, but the strap is looonnnnggggggg!

whats4teamum Thu 30-May-13 15:01:56

I finally spoke to someone.

They were very nice. The leather is now in for classic brown saddle bags and I should have it by the end of next week.

We'll see.

Theonlyoneiknow Thu 30-May-13 15:58:44

I.noticed the strap.was long and the excess bit didn't have anything to be tucked into ? If that makes sense, so it curls out?

BikeRunSki Thu 30-May-13 19:46:33

Oooops, obviously didn't mean to post 4 times!
Milly, strap is v long on me, yes. I am going to take it to a cobbler to get a new hole made.

Theonlyoneiknow Fri 31-May-13 18:55:34

Chased up my order on FB but diddly squat sad

DingbatsFur Fri 31-May-13 19:15:09

Mine arrived today! Hooray!

vjg13 Fri 31-May-13 19:44:37

Did people who have received bags this week get an email first? My order still says 'printed' and now I'm away anyway.

Barbabeau Fri 31-May-13 19:49:09

I got a dispatch notice for mine today. It's coming via Parcelforce apparently. Mine wasn't in one of the leathers they needed to order more of.

DingbatsFur Fri 31-May-13 20:38:06

Yes, I got a dispatch email yesterday and it came today.

JennySense Fri 31-May-13 22:43:06

Wahoo! My bags turned up today - no email - and my account still says printed!

vjg13 Sat 01-Jun-13 06:40:17

Thanks, one of mine is a birthday present. At this rate it will be for next year!

HazeltheMcWitch Sat 01-Jun-13 08:13:14

My one bag out for dispatch, appara.
(After last week being told that it would be dispatched this week, and then on Weds being told it would be next week, I complained. Again. And was then told it would be this week after all...)

I have a despatch confirmation. Repeat. I HAVE A DESPATCH CONFIRMATION.

The tracking number doesn't work though, it's missing several digits. Oh well, hopefully it'll turn up on Monday.

Still waiting ...

soupmaker Sun 02-Jun-13 08:15:39

I got a despatch email yesterday. Woo hoo. Much excitement.

2013letsdothis Sun 02-Jun-13 23:24:00

Still waiting here, unbelievable!!! They haven't responded to my emails yet either. Very angry and annoyed nw, wished I never ordered the damn bags.

GrandPoohBah Mon 03-Jun-13 00:01:08

Still no bloody bag. It was my birthday present. My birthday was almost a month ago...

HazeltheMcWitch Tue 04-Jun-13 16:30:52

My bag arrived!
Large brown saddle bag. It's ok. Tbh, after waiting soooooo long, it's pretty anti-climactic. It's very boxy though. I am tempted to run it over in the car, like I used to with my DMs when I was a mere teen!

SolomanDaisy Tue 04-Jun-13 17:41:06

My order has been dispatched, even the one where the leather supposedly isn't arriving until next Monday. Never received a reply to my email, the dispatch confirmation doesn't reflect the changes I made to the order and my tracking number doesn't work. Oh and there isn't going to be anyone there to accept the delivery. Still, bags! They're sending me bags!

soupmaker Tue 04-Jun-13 20:12:39

It's arrived. A beautiful green 16" satchel with a handle. It's lush. I love it already.

DirtyMartini Tue 04-Jun-13 22:43:16

I got a dispatch email today. I'm waiting for the same bag that greyvix got.

I think they've sent it because I rang yesterday to explain I need it for a trip next week - said I'd have to cancel if it wasn't here in time (which is true).

Will report back if it turns out to be covered in little white dots.

Carolra Thu 06-Jun-13 10:32:22

Mine arrived yesterday! The Parcelforce tracking number only worked for me the day after they sent the email, but it was shipped next day delivery, so if you've got the email then you should get your bag soon. They come with a certificate that has the date the bag was made... mine was made on 31st May and arrived yesterday..... (dark brown satchel).

2013letsdothis Fri 07-Jun-13 21:39:58

...and still waiting... I'm over it

Theonlyoneiknow Sat 08-Jun-13 09:08:45

Me too !

HazeltheMcWitch Sat 08-Jun-13 10:59:20

That is ridiculous (that you're still waiting). I got mine lastw eek and that was shittily late enough. Have they bothered to reply to your emails yet?

greyvix Sat 08-Jun-13 12:31:02

I still have my white dotty one, as I asked them 10 days ago if I should keep it at a discount to save waiting another 4 weeks for an exchange.
If yours is lovely, DirtyMartini, I will definitely exchange. I have waited this long, so may as well have a perfect one.

Theonlyoneiknow Sat 08-Jun-13 17:43:58

They don't answer the phone but have a message telling you to email them only don't answer the emails. Itotally get they are mad busy but that's not really an excuse for poor communication. They could have got a,temp in or something.

vjg13 Sat 08-Jun-13 18:00:26

No emails for me, and not sure if I have been sent my bags because am away. Not holding my out any hope as my order still says printed.Will cancel if nothing by Wednesday. As anyone successfully got a refund?

Such poor customer service.

dexter73 Sat 08-Jun-13 18:06:39

vjg13 - I phoned and cancelled my order at the end of May and was refunded straight away. I got bored waiting for my bag and went off it!

vjg13 Sat 08-Jun-13 18:33:03

Thanks Dexter73, have emailed for a refund.

Birdies Sat 08-Jun-13 21:42:34

I got bored too and got a refund. It's a good way of saving money - buy something, have it not turn up, weeks later you wonder why you ordered it in the first place. Cancel. Get money back. Et voila!

I didn't cancel all the bags I ordered though, but may do if I'm still waiting in a few weeks....

Theonlyoneiknow Sat 08-Jun-13 22:29:16

If most people ordered on the 20th and 21st April that's quite a while. Mine were in basic primary popular colours but still not a sniff of them appearing sad

whats4teamum Sun 09-Jun-13 16:43:16

I'm still waiting on a large classic brown saddle bag.

This is the worst service I have ever encountered.

Bag better be awesome.

squoosh Sun 09-Jun-13 18:15:53

I'm still waiting for my red saddlebag. Zzzzzzzzzzzzzzzz

Theonlyoneiknow Sun 09-Jun-13 19:33:16

At least Lauren Pope got hers (see Zatchels facebook page)

Roobot Sun 09-Jun-13 22:59:03

Hmm. My 2 others arrived. I had changed my order from an 11 inch chestnut and a small yellow saddle bag to a 14.5 inch chestnut and a small yellow saddle bag. Guess what showed up. Yep. An 11 inch chestnut one. Not happy as the larger one was going to be a fathers day gift for DH for him to put the laptop in... Really pissed off, as not only have I waited patiently for weeks and weeks and weeks, but now i have the wrong bag and it will be a massive ballache to get it back for a replacement. WTF...

Birdies Mon 10-Jun-13 20:02:35

Just got a despatch email.

Have fainted.

vjg13 Tue 11-Jun-13 18:15:31

Me too!just after I emailed to cancel the order hmm

Made a phone call to Zatchels this morning , as my order is 'printed' whatever that means .
Phone answered promptly , my order is nearly ready and should be sent out this week .
I ordered on the first day of the sale , so a long time ago !
Will update when bags arrive .

Parabolica Wed 12-Jun-13 13:01:20

Mine have finally arrived. Dark brown leather satchel and the large pastel yellow saddle bag. People weren't kidding when they said the saddle bags were tiny. I can hardly fit my basic stuff (wallet, keys, phone & sunglasses) in even the large saddle bag. The brown satchel is lovely but v stiff and now I have it (naturally got totally carried away with the flash sale) I'm not quite sure when I'll actually use it confused

Birdies Wed 12-Jun-13 14:45:50

I've got mine now. But the straps are so long, why do they make them for giants?

KittieCat Wed 12-Jun-13 14:53:04

Mine have arrived. I LOVE my classic yellow satchel. Yes, the leather is stiff but it's a satchel, that's how satchels are meant to be.

I have used some leather cream on it and the buckle straps are now just perfect.

All I need now is some sunshine to go with the gorgeous sunshiney colour. I can honestly say if anyone is debating whether or not to get one, just do it. If you're half as pleased as I am you can't go wrong!

Thanks, Zatchels and a HUGE thanks to AllTalk for the heads up.

whats4teamum Wed 12-Jun-13 16:33:29

Still I wait.

Have been told definitely this week and some stuff about the leather not being in despite the fact it is the classic dark brown.

Totally lost interest in the bag now.

Theonlyoneiknow Wed 12-Jun-13 19:32:40

Mine has been dispatched but its a small saddle bag which by all accounts won't fit anything in.!

squoosh Wed 12-Jun-13 19:35:06

I'll be like Miss Havisham..................40 years from now, wandering around in my tatty old frock mumbling about my long lost red saddle bag.

vjg13 Thu 13-Jun-13 12:32:32

Mine have arrived, small Hello Kitty bag which my daughter likes and lace effect leather satchel which I may give as a present or keep for me.

Carolra Thu 13-Jun-13 14:37:42

Ok ladies... so can anyone tell me if the detachable strap should be detachable from both sides?? I paid extra to have the handle and detachable strap... but the clip is only on one side - so I can detach that and then tuck the whole thing in the bag, but that seems a bit ridiculous. I just wondered if anyone knew if it was supposed to be like that before I bother emailing them to ask about it...

2013letsdothis Thu 13-Jun-13 17:04:02

At this end of my tether now and furious... I moved houses a month ago and advised them (via several emails) of the new address to which they would need to deliver the bags. Dispatch email yesterday to, surprise surprise... my old address! Tried to cancel the delivery with Parcelforce but they were unable to do anything but deliver to the address Zatchels gave them. So, our buyers must have been out because I can see online that the parcel has been taken to our old post office, which I am unable to collect from as I don't have the calling card.

I have been ringing Zatchels all day yesterday and today, and I keep getting the recorded message telling me to email them. I have emailed several times, and yep, you guessed it, no response.

I don't really know what to do next really. Cannot collect from the post office, and Zatchels will not respond to my emails. I fear my bags languish for months in the po until they are returned to Zatchels...The worst thing is they took the money from my account the same day of the sale back in April.

Losing the will to live, wish I could cancel the whole things (incl a first bag I did get about a month ago... I wonder what their return policy is, considering they are hardly sticking to their delivery times?!).

Haven't seen such a shockingly bad service in my life before.

squoosh Thu 13-Jun-13 17:20:19

Cannot quite believe it but I have just received my despatch note!!!

Have had my bags today !

And they are beautiful .

Good .

GrandPoohBah Thu 13-Jun-13 21:15:09

I emailed them. Explained it was a birthday present for over a month ago, and that I was exceedingly unimpressed that they'd prioritised as-yet-unsold BrandAlley stock over existing customers' orders.

Got some guff back about how the leather for my bag wasn't in stock. No answer to my other points. Not sure I even want the bloody thing now.

Birdies Thu 13-Jun-13 21:23:24

Despite the slightly random response to emails (I don't get that at all - sometimes they respond, sometimes they don't), the two bags Ive received are gorgeous - beautifully made and I can actually fit everything I wanted to in my small saddle bag.

So, i would say that even though i started to wonder if i would even want them when they srrived, for the price i think they were worth the wait.

I agree , the half price makes it completely worth the wait .