Can we have a roll-call of online shops which do free returns?

(59 Posts)
GraceVentura Wed 19-Sep-12 16:44:41

I've got a thing about paying to send things back which don't live up to their sparkly online promise.

I can just about live with paying for delivery, but obv free delivery AND returns is best.

- Javari tops my list for lovely free-ness (free delivery and returns).
- Debenhams, White Stuff and John Lewis do free returns too.

Lands End and White Company have been crossed off my online shopping list due to their stingy 'get your wallet out at the Post Office' policy.

sweetheart Wed 19-Sep-12 16:55:22

Dorethy perkins and gap have free returns

dexter73 Wed 19-Sep-12 16:56:22


sweetheart Wed 19-Sep-12 16:58:05

I think ASOS do too

IvanaNap Wed 19-Sep-12 16:58:09


MrsCampbellBlack Wed 19-Sep-12 16:58:43

It you take something into a topshop store they refund your delivery

sweetheart Wed 19-Sep-12 16:58:57

Debenhams have been crossed off my list for their new stupid "you can only return certain things to certain places and some stuff is store returns only" policy!

monkeysmama Wed 19-Sep-12 16:59:29

Zara collect my things for free.

sweetheart Wed 19-Sep-12 16:59:53

I think you have to pay for H&M returns, I've got a box of stuff sitting at home and no returns label (hence why it's still sitting at home and my Gap and dorethy perkins orders have been sent back already!)

monkeysmama Wed 19-Sep-12 17:00:32

Cos do free returns too.

bruffin Wed 19-Sep-12 17:00:41

La Redoute

LaVitaBellissima Wed 19-Sep-12 17:01:54

Stella & Dot

<shameless plug of my favourite jewelry>

SoupDragon Wed 19-Sep-12 17:03:00

Esprit - Free delivery and free returns.

GraceVentura Wed 19-Sep-12 17:03:21

Ah yes Debenhams returns are a bit of a nightmare now I think of it. Take ages, and they seem to get all confused by the least little thing. At least they make an attempt at being free though (in parts) I suppose.

GraceVentura Wed 19-Sep-12 17:09:23

ooh some ones I haven't heard of <goes off to google the free-ness>

LaVitaBellissima Wed 19-Sep-12 17:10:28

I love Cos but my favourite high street store is most definitely Zara smile
MrsCampbellBlack I love NetAPorter but shop on TheOutnet because it's cheaper

IvanaNap Wed 19-Sep-12 17:14:30

Really sweet? I've returned to H&M twice for free, recently. lookie here

French connection do I think.
House of Fraser
Amazon also do on some things (useful for bras when you want to try various sizes!)

GraceVentura Wed 19-Sep-12 17:18:06


Lots of great ones here. smile

bigpants103 Wed 19-Sep-12 17:19:24

I was about to say you had to pay for returns to h&M now. I paid for my last two parcels but have phoned up and complained and she emailed me a free returns label to print off when I need one so not sure what the policy is?!!

Rindercella Wed 19-Sep-12 17:22:46



Both of the above have free returns.

issimma Wed 19-Sep-12 17:25:46

NOT reiss - rubbish returns policy

BlingBubbles Wed 19-Sep-12 17:27:39


ChoccyJules Wed 19-Sep-12 17:27:55

Figleaves only if it's not sale stuff. Got caught out twice by that over the summer.

GraceVentura Wed 19-Sep-12 17:37:55

ooh I didn't know that about Figleaves Choccy. Big points off their score then.

ChoccyJules Wed 19-Sep-12 18:23:43

How I let them get me twice, is of course down to my own foolishness!

I had to pay to return to Boden recently?

GraceVentura Wed 19-Sep-12 18:48:17

Just checked Boden Returns info, it says:

Why don't you always offer free returns when most of your competitors do?
We thought about this, but most companies that offer this absorb the costs in other areas – for example putting up the price of their products. We don’t want to do that, so decided to keep things as transparent as possible by letting you know from the offset that it’s our policy to charge for returns. We do sometimes offer free returns during special promotions

Well that's a dim view taken from me then, Johnny (not that I've ever ordered anything from Boden, btw). Just bung an extra quid on the clothes fgs.

SoupDragon Wed 19-Sep-12 18:49:22

For Boden, I save any unused free returns labels from when they have an offer.

madammecholet Wed 19-Sep-12 19:22:28


Peony & Moore


la redoute

amazon clothing


so refreshing when they do tbh as I tend to only internet shop these days....

Doyouthinktheysaurus Wed 19-Sep-12 19:23:18

I save labels from Boden too.

Gap always please me because even though I only ever buy when they have 30% off, it's still free returns.

Doyouthinktheysaurus Wed 19-Sep-12 19:24:01

Next accept returns in store which is easy to do.

White Stuff

Tuttutitlookslikerain Wed 19-Sep-12 19:26:19

New Look have stopped free returns at the Post Office, you have to take them to the store or pay!

I think it's a fecking cheek, if it was so easy to get to the store in the first place people would go!

GraceVentura Wed 19-Sep-12 19:46:58

"I think it's a fecking cheek, if it was so easy to get to the store in the first place people would go!"

Exactly. Maybe they should start charging 50p for every item you try on in store which doesn't fit you? In the interests of 'transparency of costs' of course.

David4177 Sun 07-Apr-13 21:41:30

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

iamabadger Sun 07-Apr-13 21:46:57

Atterley Road. AND you can get the stuff delivered by Royal Mail to avoid be at the mercy of fucking yodel/Hermes/other bastards.

ohforfoxsake Sun 07-Apr-13 21:47:52


Don't know if everyone knows this, according to the Distance Selling Regulations, if you return everything you have ordered, you are entitled to a full refund, including delivery, within 7 days. You need to get in touch with them, tell them you are returning it, and ask for the delivery costs to be refunded too.

suebfg Sun 07-Apr-13 22:03:40

I have a policy of not buying online unless there are free returns and I rarely buy unless there is free delivery too. Love the idea of saving the returns labels. I always order over the amount required to obtain free delivery and return any unwanted items (especially good for John Lewis as their returns/customer service is excellent and only have to spend over £50)

suebfg Sun 07-Apr-13 22:04:38

I think under the Distance Selling Regulations, you can be liable for the cost of returning the items so you might get your delivery costs refunded but you have to pay for the returns???

H&M rip you off by only offering a credit note if you return in store, not a full refund.

You can be liable for the return costs, but they have to clearly state that in their terms and conditions, if I remember right- may not be right though!

Just thought I would mention it, as I have been caught with items of say £15 before, had a £4 delivery charge, and then a return of £4 too, so kept the item as it took a large portion of the cost anyway, IYSWIM? At least this way, it would cost you £4, not £8. Retailers don't tell you about this, or offer it normally.

suebfg Sun 07-Apr-13 22:20:35

Yes, retailers keep it quiet - well worth highlighting!!!

Haha, H&M!!!!!
They might offer free returns but you won't get your money back! Allowing you to send it back for free is about as generous as it gets.

"Thank you for returning your item. We will keep your money!"

AlwaysSleepingBeauty Sun 07-Apr-13 22:36:30

Topshop, Miss Selfridge, ASOS.

Corygal Sun 07-Apr-13 23:02:12

Second the HM thing - free returns but you never get a refund.

crochetcircle Sun 07-Apr-13 23:07:53



Uniqlo do free returns via Collect +. Good job as my local one was turned into Iceland last year sad

Am always ordering and returning for free to H & M. The Hermes courier comes to collect, so it really is completely hassle free. I didn't receive my refund once within the specified time limit, but emailed them and I received it the next day.

justasecond Sun 07-Apr-13 23:24:58

That is correct re the distnce selling rules and original delivery costs but retailers rarely give you the original delivery charge back which is really cheeky. On many an occasion I have phoned up and quoted the DSR to them and they soon cough up. Just recently I have had to do this with Heals, Dune, Uniqlo and The Outnet, who say they give you back the delivery charge of £5.95 but then charge you a £8 restocking fee! I think we should have a MN campaign against this.

iMe Mon 08-Apr-13 10:24:04

My gold stars go to:
John Lewis

Mrsrobertduvall Mon 08-Apr-13 10:29:03

I have big feet sad and order online from companies such as Tall Girls and Katie Long, who only do mailorder.
You have to pay for returns, and now the post office have massively increased parcel prices, would cost me about £10-15 if I had to return items.
So frustrating.

LadyMountbatten Mon 08-Apr-13 12:45:28

i am a new convert to collect+

LadyMountbatten Mon 08-Apr-13 12:46:38

NEW LOOK have this thing where if you order online and deliver to "store" ( no ones says shops any more!) then you cant return it for 24 hours!!
so I went in, collected parcel, tried on, disliked and couldnt return

WTF is that about?

LadyMountbatten Mon 08-Apr-13 12:47:23

zaras returns are a pita though

my net a porter courier said " everyone returns stuff from this store" rather dolefully.

He was right

CambridgeBlue Mon 08-Apr-13 14:13:23

Watch out if you pay by Paypal as well - many places that accept returns in store can't process a refund if you originally paid this way as I have found out to my cost. Stands to reason I guess but I hadn't realised.

foxysocks Mon 08-Apr-13 14:24:23

the best ones are boden (i also save the returns labels), asos, zalando, NAP, zara, atterly road

my shit list includes

Shop at Anna - £8!! delivery AND you have to pay returns, outrageous
outnet is annoying with the restocking fee, but it's still only £3or whatever which is not much considering the discounts they offer, and at least they use couriers to pick up direct.
baukjen - also £5 delivery and you pay to returns and they have no high st presence AFAIK, awful
H&M - just awful, am on a self imposed H&M ban for lots of reasons and this is one of them

LadyMountbatten Mon 08-Apr-13 14:26:59

i couldnt shop at Baujken - the very name sounds like a big burp

HappyAsEyeAm Mon 08-Apr-13 14:35:58

JoJo does free delivery, but you always have to pay for returns - they are never free with any promotion (I have trawled the internet in the past looking for codes)

Frugi does free delivery but you have to pay for returns

I always return things to store (lately Debenhams, M&S and Phase Eight), rather than post them back, if there is a store near me and even if there are free returns. takes the risk away from the parcel being lost, and you get your refund quicker. But I don't have a JoJo or a Frugi or a White Company near me unfortunately.

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