All saints no return policy

[Clure]

I bought a dress from all saints which in the shop I liked but in my usual indecisive manner wasn't really sure about it when I got it home, at £90 (can't believe I paid that for a dress, have never spent so much, had a moment of madness!!)think that its a lot of money to keep a "think I like it but not sure" dress. Anyway took it back to all saints only then did I see in small print on the counter of the very dimly lit shop the sign that says no returns if its unwanted only refunds if faulty. I've ended up with a credit note. I;ve never experienced this in all my years of retail therapy. Is it so unreasonable to return an item, with labels, receipt, a week later from when it was purchased, in original bag, not worn only tried on and not expect refund? Or am I being too fussy?!!

[BitOfFun]

It's the law- they aren't obliged to give you your money back just because you have changed your mind. Sign or no sign.

[cyb]

Shops do not have to refund you just because you change your mind. Its only their goodwill.

but because 99% of clothes shops will refund it was not an unreasonable assumption to make

I bet you can find something else you would like form there...bag/ t shirt?

[OurLadyOfPerpetualSupper]

Yes, we've all been spoilt by the 'buy it and see' approach which has prevailed over the last few years, but it's still a shock when you come across it.

I still have a £99 LK Bennet voucher from a dress I bought in their outlet store last summer - overpriced polyester frock, anyone?

[cyb]

can you sell the credit vouchers on ebay?

[Clure]

I agree we have been spoiled by the refund. Reckon I will use the vouchers, just smarting a bit!

[bishboschone]

There are a few other Shops with that same policy. Karen millen use to( they may have changed it). I think they do it to make more money, although it puts me off buying because I am indecisive and I am sure they having fairground mirrors in their shops to make you look thinner

[faustina]

I think the rule is that if you buy it online, they have to refund you, even if you just don't like it - distance selling, but if you go into the shop they don't.

maybe the way to go is to buy it online if you're not sure