return timings for other stories

(3 Posts)
bearofnothingness Sun 26-Jun-16 22:58:19

I returned two items about a week and a half ago and no contact at all, they send things within three days! does this return time sound ok?

hippiedays Mon 27-Jun-16 02:36:50

it takes over two weeks, nearer three. They will email you just as you start to really panic. They have terrific customer service, I guess that takes time though.

DianaT1969 Mon 27-Jun-16 05:08:43

It doesn't sound like good customer service to me. They choose not to invest in more staff to acknowledge receipt of retiurn items within a reasonable time frame. Just a 'we have received your parcel and it will be processed within xx days' would suffice.

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