I ordered a bag online. Just a basic fabric summer type bag. (The Jacquard bag if you are interested)
They sent it. Lovely. I used it - and realised they had left the electronic security tag on it. I e mailed. They say I need to take it to the nearest shop - that would be a 3 hour round trip for me. When pressed they offer a courier collection on a day when I am out (offer not repeated for another day). I ummed and aahed and after umpteen e mails - all suggesting I take it to my nearest store - I posted it back for the tag to be removed, with a careful note to that effect. But no, they refunded it.... I phoned but nothing they could do as it had been refunded.
I re-ordered. It arrived yesterday - and ... the security tag is on it!
- what do I do? (Likely outcome is for me to use bag - carrying the receipt at all times - until I am next going to big city with Zara next month and can get them to take tag off)
- how can I be horrid to them as I am feeling very vindictive (I won't do this but would like to fantasise).
I know they don't have to bother because we will all keep buying their stuff, but this is making me cross (in a first world problem way).