Babyliss big hair, babyliss big bang :(

[ProjectGainsborough]

My BBH exploded this morning. I don't suppose I can complain to them as is over 2 yrs old, but still, I don't feel like giving them any more of my money. (Hairdryer and Ghds still going strong after the best part of a decade ).

Does anyone know of a decent alternative?

[sonata1]

It's a 3 year guarantee.Send it back and they will give you a new one. Do you have the receipt? The address is Customer Care,Conair Logistics, Unit 4, Revolution Park,Buckshaw Ave, Buckshaw VillageChorley PR7 7DW. I have lost count of the number I have sent back. They always send a brand new one. If you don't have the receipt phone them with the serial number and they will look it up. 0870 5 133191.

[lurkingaround]

They always go pffft. But as sonata1 says, they will replace if you have a receipt. I didn't for my first one. Had to buy again. So now I keep the box, tape on the receipt and fling it in the back of the wardrobe . So I can always find it. Whatever about losing a receipt, it's harder to lose a big box.

[ProjectGainsborough]

Ohhhh - that's good to know. That's what I do with my Sonicare toothbrush. Although I do not have the receipt this time...

[ProjectGainsborough]

And I've just re-read sonata's post - I don't need it! Awesome, I love mumsnet.

[sonata1]

Can't guarantee anything without the receipt but it will tell them the date of manufacture so you still might be OK, Nothing to lose !

[AngelaRipp0n]

They replaced mine without a recipt and it was a month out of the three year guarantee.

[BrendaandEddie]

oh their customer service is outstanding

[BrendaandEddie]

i never had a receipt and they replaced

[Laptopwieldingharpy]

customer service is great because their product is shit!

[sonata1]

I have to say that it is rare to find a company that offers a 3 year guarantee on an item that (in some cases) is used daily. I even sent back one of their replacements that died after 10 months and they sent me another one !! I know people on MN say they can find cheaper big brushes and the Babyliss ones conk out but hey.... they don't repair them, they replace them with brand new ones.

[TreacleFiend]

I'm on my 4th BBH - I bought 2 and have had 2 as (free) replacements for the bought ones when they burned out.

They're great while they last but their customer service is also .

[BrendaandEddie]

i like mine

[Squooshed]

Well I think their product is great. Mine is going strong after two years hard labour.

[ClaudiaNaughton]

Squooshed are you really Squoosh? We're all a bit worried...

[Squooshed]

It is I, the artist formerly known as Squoosh!

I had to pick a new name after that idiot's hi-jinx last week.

[timefortiggy]

Feckin nearly scalped myself with bbh last week, wound it the wrong way, my heid was burning and was in a panic so couldny mind what way to turn it!! one false move, phew pressed right button

[sonata1]

I still do ! Fingers off the buttons and manually extricate. I also seem to impale myself on long black porcupine bristles and have to pull them out of my fingers . Very painful. Using a BBH is a tough job but someone has to do it !

[ClaudiaNaughton]

What a relief Squooshed. You have a whole thread on Chat wondering where you are.
My BBH is old and working beautifully.