Remove eye makeup, wipe eyes with damp cotton wool. Massage in a milk cleanser over the face. You can use damp pads to remove or a hot cloth. (Wring out a flannel & heat for 20-30 secs on high in microwave). Wipe over with toner. Damp face & massage over with an exfoliatior (Avoid eyes) apply a clay or hydrating mask, leave for 10 mins. Remove with hot cloth. Tone again. Apply serum, eye cream & moisturiser.