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(116 Posts)
Onedropoflove Wed 27-Aug-14 19:27:48

I've just been to a smaller branch and I didn't find them very helpful at all. I needed a foundation until I could get to John Lewis in a couple of weeks. I went in on my way home from nights so looking ancient and knackered there were four assistants in there talking not one came to help me. There was nothing in that shop that couldn't be bought anywhere else. When someone finally came to me I asked for a foundation not the most expensive one as it was only a stop gap. Next minute she was thrusting Eve Lom into my hand as if she hadn't heard a word I'd said. I sad sorry but I don't want to spend more than thirty so she begrudgingly got me a nars one and put it on the back of my hand, didn't even try it on my fac. I asked for it to be put on my face but for all the effort she put into it I needn't have bothered. I knew it was my colour anyway so I just bought it. I honestly don't know how the shop survives there's hardly anything in it, far too many staff that are badly trained and it's so expensive. Am I the only one!?

higgle Wed 27-Aug-14 19:31:32

no, they have ignored me so many times in Bristol and Cheltenham that I've stopped going in.The sad thing is they will ignore a person in their 50's with plenty of money to spend and fawn over teenagers who don't buy anything ( when they are not talking to each other , which is the main obstacle to service.) I'm surprised they are still there too.

Apatite1 Wed 27-Aug-14 19:36:22

What! That's outrageous service. I (30 something year old) get loads of attention at my local one in London, I have to fight them off.

LadySybilLikesCake Wed 27-Aug-14 19:41:08

The store in Nottingham is just as bad. I've been in three time and every time I've been ignored as the staff talk between themselves, the store was always empty so it wouldn't have taken much.

Chanel counter in John Lewis on the other hand, has lovely staff.

I've never been because I'd heard they were a bit 'keen' and in your face when you want in. Maybe different stores act differently?

Both scenarios are a pain [sigh]

Onedropoflove Wed 27-Aug-14 20:10:10

Maybe it's an age thing? I wouldn't mind I had a £250 frock stuffed in my work bag. I looked a state it's true but anyone would see it as a challenge! Yy to Chanel and Mac both give brilliant service.

LadySybilLikesCake Wed 27-Aug-14 20:13:30

Yup, Mac are great too. I tend to give stores three chances and move on. Oh well.

chanie44 Wed 27-Aug-14 20:21:04

I went to the store on Kensington high street and the lady who served me was lovely. It was the first time I'd ever been in a store.

Eliza22 Wed 27-Aug-14 20:28:04

My "local" one used to be a real treat for me to mooch around and I'd usually end up treating myself to something. The last few occasions I've been in, I just felt it was all too much trouble for the assistants.

John Lewis, for me.

LordEmsworth Wed 27-Aug-14 20:29:13

I'm astonished. The Chester store is great - helpful, not pushy, friendly...

Onedropoflove Wed 27-Aug-14 20:33:31

They must be being pushed out now I can't see how they make a profit

BecauseIsaidS0 Wed 27-Aug-14 20:36:03

They have the worst customer service ever. I've been to several in London and every single time except for once in the Angel one, I've been treated as dirt.

CecyHall Wed 27-Aug-14 20:36:39

They (or to be more precise, two members of their staff) were horrible to me in Bluewater years (about 10) ago and I haven't been back since.
I sometimes look at their online sale but it's one of those sales where you can tell that it really is the stuff that nobody wanted.

I've found the Chester one great too.

rainbowinmyroom Wed 27-Aug-14 20:39:30

Went to one in Edinburgh years ago and never again. MAC and Bobbie Brown far better service.

LadySybilLikesCake Wed 27-Aug-14 20:40:29

Oh, avoid Benefit. Terrible for selling you stuff you don't want or need.

KenDoddsDadsDog Wed 27-Aug-14 20:41:31

They used to sell quite exclusive brands but now not so much. Assistant was a bit sneery with me in Newcastle when I was pregnant and a bit hot and bothered!

maybemyrtle Wed 27-Aug-14 20:42:17

Funny, I used to like the Bluewater one (when there were only a handful - early 2000s?) but agree that in the past 3-4 years their thoroughly disinterested staff have totally put me off. That said I got great service in the Soho one in the summer when I wanted to top up my perfume grin

Comito Wed 27-Aug-14 20:42:32

I go to one in east London quite regularly and they've always been really helpful.

MrsCampbellBlack Wed 27-Aug-14 20:43:35

The one in Bath is good and I can't get all the brands they do in HOF or JL round here.

I wish they did Tom Ford and Charlotte Tilbury stuff though as they're my new faves.

mipmop Wed 27-Aug-14 20:46:08

I remember shopping in their first store in Covent Garden about 20 years ago. I would visit at the weekend and had no money, so rarely bought anything. The staff were lovely. I was in the Glasgow store recently. "Hello" says I, "I used to use <points to £££ brand> before I was pregnant." Look at my skin etc etc, what do you recommend... I left empty-handed. I used to like the fact that they'd recommend products across different ranges, Eve Lom cleanser plus whichever serum etc. They used to seem very knowledgeable. Now it's more akin to disturbing a group of surly teenagers who will show their disdain then continue chatting. I have no mortgage and middle-aged skin. I walk into the shop saying that I want to get back into a better skincare routine. I should be their ideal customer.

Comito Wed 27-Aug-14 20:54:02

I cannot understand why assistants on makeup counters persist in trying to sell you foundation which is far too dark, no matter what you say. Infuriating.

Greengardenpixie Wed 27-Aug-14 20:55:32

I was in the Glasgow shop and didnt like it at all. They werent overly helpful and felt they were a bit snotty!!!

MrsCampbellBlack Wed 27-Aug-14 20:58:10

I also like their loyalty card and they always give lots of samples.

atticusclaw Wed 27-Aug-14 20:59:29

I agree about the Nottingham one. I went in with jeans on and hair up in a pony tail and they were very stand offish. I felt like going in later and doing a pretty woman with loads of bags "big mistake, huge"

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