Crumpet ceased trading - no refund!!!

(30 Posts)
bigredbook Wed 16-Jan-13 12:16:51

I bought a few things from their online outlet before Christmas which I returned as they did not look the same as they did online. I received some crappy modal scarf in the post this morning from them with a credit note as apparently they have ceased trading and will not be honouring refunds! Is this legal?

I am so pissed off.

mysteryfairy Fri 18-Jan-13 20:21:30

How much did you spend?

If it was over £100 which isn't hard with that company I'm wondering if you could go down the chargeback/section 75 route if you funded the PayPal payment with your credit card. I don't think this will work if you paid using a Paypal balance though.

When you say the PayPal refund bounced what actually happened? I think you can go into PayPal and open a case that the goods have not been received. However if the merchant has withdrawn all their funds from PayPal I'm not sure this would get you your money back as I think PayPal normally refund by freezing the funds in the sellers account and then returning them. Not sure if they will make good out of their own coffers if no money left in the sellers PayPal account.

It might be worth posting on the eBay board as there are a lot of people who understand the ins and outs of PayPal and disputing transactions. My understanding is very probably wrong/out of date/incomplete

stclemens Fri 18-Jan-13 20:39:44

there were insufficient funds in Crumpet's account to pay the refund so it didn't go through. Having gone into Paypal this doesn't appear to be covered by the options in the resolution centre sad. I think we need a Crumpet boycott....

sausagetown Sat 19-Jan-13 16:13:35

Me too! I bought a couple of dresses which added up to about £80, had emails to say they'd received them back and would refund me, now have no dresses and no refund, only a credit note. I do think it's good they've made sone effort, but I've bought a dress from somehwhere else now and would obviously rather have the cash back. I paid through Paypal.

faustina Sat 19-Jan-13 17:40:55

sometimes it works if you leave a comment on their fb page or twitter. Not sure if they have a twitter page, but they have a FB one. People should know anyway that they're shits

MarshaBrady Sat 19-Jan-13 17:42:13

How annoying for you!

I still get Crumpet emails as if nothing has changed.

Really bad. I'd avoid them (if I ever bought from them in the first place).

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