Bought a pair of black zip up ankle boots for DS school shoes, the zip broke off after 1 weeks wear. Took them back and got replacement pair no trouble. 1-2 weeks later the inner sole came out also noticed the boot had come away from the sole at the front of one of the boots. Got a replacement pair today, another style but sill Jones make. Got them home and the zip is getting stuck in the leather and it won't zip!! Honestly I can't believe it! Has any one had a similar problem??
I've had a thread today complaining about dd's Jones boots. I've taken them back and got a refund - which I then spent on beautiful (expensive) angulus boots. Take the ones you got today back, get your money and go elsewhere. Two years ago I had zip problems - took three pairs to get one that worked. The quality is crap and the price high(ish)
I had a pair of shoes that stretched so much after one wear that they were falling off my feet and becomin dangerous. Jones' were a complete PITA to deal with and I had to threaten them with trading standards before they would refund.