oakfurnitureland.co.uk ..anyone used them?

[ggirl]

and would you recommend?

[kbaby]

I've used them and had no problems. The item is solid oak and lovely.

I did read some negative reviews online about them though as returning an item is a nightmare and some items were damaged. If your prepared to take the risk then hopefully you'll get a good item.
I bought a console table for hundred pounds and I couldn't find an oak one anywhere else for that price.

[bigscarymum]

I love our table from there. I did read the same as the other poster but we had no probs.

[lucidlady]

Another one who's used them with no problems - I got a lovely mahogany sleigh bed

[ggirl]

thanks
I am after a sideboard

[toomuchpizza]

We bought a sideboard and nest of tables from them last year, from the rustic range. I love them, the wood is lovely and they seem really good quality for the price. We've had no problems. There was a long wait between ordering and delivery but we knew there would be when ordered - stock levels must have been low at the time.

[ggirl]

ooh another sideboard ??
am decluttering my house
getting rid of masses of open shelves
here comes the sideboard

may start a new thread on sideboards

[ashleighash1]

Thought I would let you know our experiences with oak furniture land, We spent over £7000 with this company. I had to postpone the initial delivery due to moving house, the move was postponed for roughly 3 months so i had to have the furniture delivered to my now
old address before we moved, I should of checked the furniture there and then, but i didn't want to unpack it all only to repack everything back up ready to move again as there was roughly 30 boxes.


One of the pieces of furniture a draw in a unit was damaged when I unpacked it from its original packaging at the new property on about 18-19th august. the packaging was not damaged when I unpacked the item. I phoned oak furniture land explained the situation and they told me to phone the care line as I had also taken out extra accidental damage
coverage. I| rang care line who advised me I couldn't claim as it wasn't accidental damage and I had a 12 month manufacturers warranty guarantee and to get back in touch with oak furniture land. So I rang furniture land back up and was advised to respond to an email they had sent providing them with photos of the damage and they would be back within two days with a resolution. four days passed so I rang oak furniture land back explained the situation again and was told they had made the decision the damage wasn't a manufacturers fault and because of the following points there was nothing they could do. So I am left
with a defective piece of furniture nobody is willing to take responsibility for to rectify.
Is there anyway you could look into this to try and get this resolved for me I would be
eternally grateful.


Yours Faithfully


Ashleigh Spence
(original order number 1901269 )


(1)i hadn't opened and checked each item when it was delivered
(my answer)I know I should of opened each item, but I didn't want to unpack every item only to repackage everything back up ready to move


(2)the item was discounted when I purchased it.
(my answer)The item was on a promotional sale. It shouldn't matter whether the item was discounted or not, they did't advise me when I brought it that it's discounted and could be damaged as I would't buy a damaged item.


(3)because I had moved property the damage must of been sustained then so oak furniture land were not responsible
(my answer)The contents of my house were removed by a reputable company (Pickfords) and pickfords caused no damage to any of my posessions during the relocation.

[Getuhda348]

I got a side unit from them and had no problems. The delivery man did warn me though to check the unit whilst he was there as otherwise a refund would be difficult because you sign to say you have received the item and accept it as it is. Not sure if it's still the same but getting a t.v unit next month so will soon find out.

[janethegirl2]

I've had a bed and other bedroom furniture and it was all ok, no problems at all.

[Bunbaker]

Yes and yes.

We bought a dining table and 6 chairs last year. The delivery was more prompt than they promised. A couple of chairs seat bases broke and they replaced them without a quibble. The product and the service was excellent.

No, I don't work for them.

[MitzyLeFroof]

Can someone tell them to stop making those awful TV ads?

Thanks ever so.