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NOW CLOSED Take a look at the E.ON Rewards loyalty scheme and share your thoughts to be in with a chance of winning a £250 JL voucher

(110 Posts)
KatieBMumsnet (MNHQ) Wed 24-Apr-13 10:06:29

E.ON has a loyalty reward scheme which rewards customers for staying with them.
Here's what E.ON says about the scheme: "If you're an E.ON customer and you've been with E.ON for a year or more you could be rewarded for staying with us. You have a choice of taking rewards as Tesco Clubcard points or money off your bill. Further rewards are on offer for managing your account online or taking both fuels from E.ON. All you need to do is change to one of E.ON's tariffs with rewards."

E.ON would like you to visit their website and read the information on their rewards.
Here's the Link:
https://www.eonenergy.com/for-your-home/products-and-services/EON-rewards

Please then return to this thread and tell us what you think, in particular:
- What do you think about loyalty reward schemes generally?
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Everyone who adds a comment to this thread will be entered into a prize draw where one winner will receive a £250 John Lewis voucher.

Thanks and good luck,

MNHQ

BornToFolk Wed 24-Apr-13 10:32:58

- What do you think about loyalty reward schemes generally?
I don't really see the point for electricity and gas. I buy electricity and gas mostly based on what it costs. The service I get from a company does come into it but I've never had particularly bad service from any energy supplier so it doesn't really affect my decision.
I've just done a rough quote with E.ON (based on estimated energy use) and they are over £400 per year more than I'm currently paying (with EDF) so the £20 reward they are offering does not really entice me to move...

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

If I was a current E.ON customer, I'd like them but as stated above, it's not going to make me switch suppliers unless the price is less than I'm currently paying. I think I'd actually prefer Tesco points as I tend to use my Tesco points in the voucher exchange or to buy tickets for days out etc so I get more for my voucher than the cover value. £20 off the bill would just get swallowed up in household expenditure but £20 of Tesco points could be exchanged for £40 of vouchers which would make a difference to the Christmas shopping!

PiHigh Wed 24-Apr-13 10:43:29

What do you think about loyalty reward schemes generally?

Tbh I tend to compare the cost of utilities over full year (I use meter readings when I can be arsed digging them out possible). I generally go for the cheapest overall but if there are a couple with very little difference in price and one has a better incentive (e.g. cashback) then I might choose that one. I'm not really fussed about loyalty rewards as I always expect I'm paying for it one way or another.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

As above I don't really see it as much of an incentive. I'd still compare the prices to other companies and a reward from E.ON would only be counted as part of that comparison. I wouldn't choose to pay more just because it looks like I'm getting a discount.

Out of the two options I'd prefer the money off the bill as we don't shop at Tesco so they'd be the only points we got.

JedwardScissorhands Wed 24-Apr-13 10:49:55

Loyalty schemes in general
Depends on the scheme. Boots has a very transparent, easy to understand 1 point = 1p. Nectar points not worth less than this, so largely don't bother and consequently doesn't make me "loyal". I will however factor Boots points into their price aas a sort of discount, and am therefore more likely to shop there.

For energy suppliers, unlikely to be a deciding factor.

Eon rewards.
The loyalty discounts seem tiny to be honest. I'd get a much bigger "loyalty" bonus by not being loyal and switching supplier; there are always incentives on sites such as quidco to do this.

Would prefer points to discount, but would be nice to have a choice ; my nearest Tesco is 30 miles away, I don't shop there.

MissRee Wed 24-Apr-13 11:51:02

- What do you think about loyalty reward schemes generally?

I honestly don't think its enough of an incentive to move. If they were drastically cheaper than my current tariff (British Gas) then I might consider it but it would need to be pretty drastic as I like the fact that I can collect Nectar points with BG - in fact I switched to BG from EDF when the Nectar points changed over.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

As said above, it really isn't enough to get me to switch. If I had to though, I would prefer money off my bill - I hate the way that Tesco points work.

FreckledLeopard Wed 24-Apr-13 11:53:36

In general, I love loyalty schemes, particularly Tesco clubcard. I always shop to maximise clubcard points and then use Clubcard Exchange to increase face value of vouchers. Boots is good too.

E.ON, though, doesn't seem very inspiring. The reward is pretty minimal - unless it was something like £50 in clubcard vouchers in the first year, then I doubt I would be incentivised to sign up or swap providers.

nannynick Wed 24-Apr-13 12:43:34

Loyalty schemes are only good if they truely reward loyalty.
As an Eco7 user I have no gas so I do not qualify for the dual fuel discount. As I use a lot of overnight elec shoul I not also get a discount, or will Eco7 rate be lowered so eco7 customers get the £10 a year off as well?

The dual fuel discount is instead of the previous discount, 2%. So those people who use over £500 a year would be better staying with the 2% but would they then get the loyalty points?

Prefer money off as do not shop often at Tesco.

Loyalty schemes need to be easy to use, which this scheme appears to be, no complex claim procedure for redeaming the points.

Would it really stop people switching. Couldn't all customers just get billed less. No gimics, no costly advertising, just great rates and only a couple of tarrifs?

Tortington Wed 24-Apr-13 12:45:00

I think its a gimmicky way of getting customers

just make the bills lower

slug Wed 24-Apr-13 13:00:59

- What do you think about loyalty reward schemes generally?

As a rule I'm not particularly fond of loyalty schemes. I'm uncomfortable with my personal details and buying habits being collected and used by companies for the purpose of data mining. Call me old fashioned, but my shopping habits are not for consumption or sale by third parties.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Given E.ON have twice attempted to switch me without my permission I wouldn't touch with a barge pole anything offered by them.

asuwere Wed 24-Apr-13 14:27:49

- What do you think about loyalty schemes in general?

I do have point cards for various shops - they don't make me loyal though but I feel I may as well use them when I do use the shops as I might get benefit. I am very aware that the companies generally benefit more from the schemes than I do though - they can get all sorts of info from them on shopping habits etc.

- What do you think about EON rewards? Would you prefer money off bill or tesco points?

I would only switch utility provider based on cost of the actual utility as the reward wouldn't be guaranteed so don't like the idea of this. If they want to reward people, give a decent price instead. 'loyal' customers who don't change to one of these tariffs but have been 'loyal' for years will get nothing which seems to negate the whole idea of loyalty rewards. Don't set up specific tariffs - just give 'rewards' if you want to.

charlieandlola Wed 24-Apr-13 14:38:41

I think Eon could reward loyal customers by price matching the most competitive deal on the market place at the end of their tarrif, rather than faffing about with £20 either in cash or Vouchers.

If Eon really want to reward loyalty, then they have to earn it.

HeathRobinson Wed 24-Apr-13 14:48:34

What do you think about loyalty reward schemes generally?

I'd rather have cheaper prices. I use Nectar, because I shop at Sainsbury's and Homebase. But equally shop at Asda and Lidl, either for price or convenience. So I suppose I'm not that loyal! grin

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I'm actually with E.ON and don't think much of these rewards! I would much prefer money off the bill. As said above, I use Nectar, I don't use Tesco so that's not an incentive at all.

The best way to generate loyalty is to have good service, good communication, including VERY CLEAR bills and to be cheap.

It's not that hard...

flamingtoaster Wed 24-Apr-13 15:20:46

What do you think about loyalty reward schemes generally?

Might as well join the scheme if you are shopping regularly somewhere anyway. I use the Tesco clubcard points on the clubcard exchange which is on periodically.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

The rewards are small and E.ON would be better reducing their prices as a small incentive will not be enough to retain customers if there is a large price differential between them and another provider. Having said that it's nice to see any provider giving something back to the customer! I would tend to go for Clubcard points so I could double the value on Exchange or use on a deal to get 4 times the value.

whattodoo Wed 24-Apr-13 16:29:47

1. I'm a sucker for a loyalty scheme, but stick to a few so that I can collect points quickly to exchange for reward (days out, air miles, money off etc). I am aware that they operate primarily for the benefit of the retailer, so will shop around and find the best deal - rewards are a bonus.

Eon rewards look OK, and I like that they are offering a reward for loyalty rather than locking you into a contract.

I would take tesco points personally, because I'm saving them up to pay for a honeymoon!

Nerfmother Wed 24-Apr-13 16:35:19

Loyalty schemes in general - they need to be meaningful and add something to my life. I only stick to ones where I can actually get a decent reward. So I use boots a lost, and I m reluctant to leave sky as I love the free cinema tickets.
Eom looks okay, enough to make me stay but not necessarily enough to make me join. However I am thinking of leaving Scottish power, and there is nothing keeping me there!
I prefer rewArds to be meaningful and would rather have money off the bill, provided there was a significant difference.

RedKites Wed 24-Apr-13 17:15:32

1. I like loyalty schemes, but they have to be giving me something I value in return for me being prepared to share my details with them.

2. I am happy to be told I have misunderstood, but I don't really like the look of EON's 'reward scheme'. You only appear to qualify if you switch to a tariff with at least a one year minimum term, and people who can't/won't are also being excluded from other discounts which are normally not attached to being in a 'loyalty scheme' such as dual fuel and online discounts.

LtGreggs Wed 24-Apr-13 17:26:40

- What do you think about loyalty reward schemes generally?

I'd be unlikely to make the decision based on this (price would be most important - and I'd be suspicious that a loyalty scheme would be enough to compensate for any significant price difference), but would sign up & use a loyalty scheme if it were there. I suppose if loyalty scheme were very generous I'd factor it in to the decision.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points

I regularly shop at Tesco, so would take either. (Tesco might theoretically be better value because of all the 2x, 4x offers etc - but I find I hardly ever want to take advantage of the stuff offered on those deals anyway.)

If it were points for somewhere that I don't already shop, I'd take the £.

gazzalw Wed 24-Apr-13 18:08:33

What do you think about loyalty reward schemes generally?

Some are a lot better than others. Boots is a good one although now we no longer have babies/toddlers in the house we don't accrue points there very often. Sainsbury's to my mind is rubbish - we do loads of £20 + top up shops and over the course of a year are lucky if we get more than £12.50 worth of Nectar Points. Tesco Clubcard ones are very good and seem to add up quickly if only because they seem to be a lot more generous and do regular extra points on online shops etc...

I am not entirely sold on them though but every bit does help and it's lovely if you can treat the family to a free day/meal out - yes, some might prefer to save the money in the first place but to my mind it's easier to spend loyalty points on treats than saving £10 a month equivalent for a treat!

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Well it seems like a good idea in theory but we are already tied into some type of long-term deal with them until 2014. Would like to know if we will benefit - somehow my cynical side says not as presumably it's to lure people into this type of long-term loyalty rather than rewarding those already loyal to the brand.

But if we do qualify I certainly won't be complaining grin!

CarrieDon Wed 24-Apr-13 19:36:55

We would always go for the cheapest deal rather than hope that hanging on for several years with the same utility company would eventually reward us financially.

We're on our local council scheme which groups together residents to try to get a cheaper bulk deal for everyone, though we're still better off sticking with our current supplier at the moment. Moneysavingexpert expert.com can take your details and advise you of the best utility deals on an ongoing basis. To be honest, I would rather have the flexibility of shopping around every year than have loyalty rewards.

Tesco Points are brilliant - we get the Rewards at 3x face value, and it's nice to treat yourself rather than have money off.

Snog Wed 24-Apr-13 19:44:09

I like loyalty schemes generally, but the EON one would make me (cynically) think I wasn't on their best tariff.
I would prefer cash to Tesco vouchers

Barbabeau Wed 24-Apr-13 20:22:06

I go for deals with the cheapest prices so generally I don't stay with a particular supplier for more than a couple of years. The way the market is set up you tend to pay over the odds unless you switch frequently. The rewards are not big enough to compensate for the loss of savings elsewhere.

missorinoco Wed 24-Apr-13 20:30:04

What do think about loyalty schemes in general? I am deeply cynical, and avoid them in most shops as I don't want my shopping habits logged. This would not be the case here, clearly.

Generally, they remnd me to go looking to see if I can get a better deal and are therefore counterproductive.

I am with Eon, and pay £41 a month. £10-20 discount a year would not prompt me to stay with them if I had a better price elsewhere.

I would rather have money off then Tesco vouchers. If you are going to give me vouchers, make it something like LovetoShop, then I won't feel as if you are joining with another store to keep my money between you.

ThePskettiIncident Wed 24-Apr-13 20:46:45

Loyalty schemes can be worthwhile, but this one is no where near good enough. I can get more in cash back deal by switching. And, I cn change tariff, whereas with this scheme you can't. Egrinn put bills up by 8% this year; that's more than a tenner! And they made bumper profits.

I'd want tesco points from tesco for using my clubcard in their shop. I don't think egrinn piggy backing on their scheme and brand is good.

Sorry, but this is definitely a "must try better"

ThePskettiIncident Wed 24-Apr-13 20:47:24

And sorry for smilies! Eon is obviously funny to my phone!

In general I like loyalty programmes. It wouldn't necessarily make me loyal to a particular shop, but if there's a bonus to be had, I like to be in on it.
I don't see the point of loyalty points for fuel providers. I'd always compare costs, so I might factor the loyalty points into the equation, but I don't think this programme is particularly good value. The E.ON rewards wouldn't entice me to switch to E.ON unless the prices for fuel worked out competitive to other providers.
I don't like the idea of big companies joining forces.

OrWellyAnn Wed 24-Apr-13 22:21:42

What do you think about loyalty reward schemes generally?
that if a company is competitively priced and has good customer service they won't NEED and extra incentive to keep me as a customer.

Money off the bill rather than Tesco rewards, which would be useless to me as I don't have/use them.

Jojobump1986 Wed 24-Apr-13 23:01:53

Loyalty schemes are nice if your already a customer but wouldn't convince me to become a customer unless they really made a big difference. This particular one doesn't make enough of a difference!

Turnipvontrapp Thu 25-Apr-13 07:24:09

Reward schemes

Tesco is the only reward scheme that has reaped good benefits for us and only because of the credit card, don't shop there any more.

As far as energy suppliers go, it's definitely a cost decision so if EON were the cheapest and gave tesco points then great but it wouldn't be a deal maker for me.

Madratlady Thu 25-Apr-13 10:26:09

I like loyalty reward schemes and they do make me more likely to stick with a brand, as long as they are generally good value day to day as well as having rewards. If a brand is not good value, a reward scheme will not persuade me to use them, for example although I like Tesco clubcard points, I've switched to Asda as it saves me more money week to week. It also suggests that they care about their customers (or just want to attract more customers and increase their profits).

I would prefer money off my gas bill to Tesco clubcard vouchers, however given the cost of heating my house, £10 a year discount wouldn't even be noticeable. In order to be fair, I suggest that they should offer a percentage discount on each bill.

weenwee Thu 25-Apr-13 12:39:02

- What do you think about loyalty reward schemes generally?

Love them! We've saved/earned bunches of money on them. You have to be smart about reading the T&C, but they are worth it.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I like E.ON, we used to have them (but left when another supplier offered rewards!). I'd MUCH prefer money off my bill to Tesco points.

mindingalongtime Thu 25-Apr-13 12:41:29

I like to use loyalty schemes if they are appropriate for me, but as far as I can see, any incentive from eon would be negated by the cancellation fee.

There is certainly no motivation to move my supplier for £10 or points, the associated possible aggro is not worth it!

I didn't like the website either!

dozily Thu 25-Apr-13 12:43:07

I like Tesco clubcard points and their exchange scheme where you can get vouchers for restaurants, themeparks etc, as they seem like genuine good deals that Tesco has negotiated for its customers.

However with energy suppliers I'd prefer clear and transparent pricing enabling me to make comparisons between providers. Not in favour of reward schemes which just confuse matters and make it harder to figure out what the best deal is.

I think loyalty schemes in general are fantastic, I used nectar card and boots advantage card to collect points. However I'm unlikely to switch utility providers just because they offer a loyalty scheme, good service an consistently low prices would be the only things to make me switch.

I would prefer money off my bill rather than tesco vouchers.

- What do you think about loyalty reward schemes generally?
Depending on the shop and the loyalty offers, they can be great. I'll generally shop a lot at Boots, for example, because the rewards really add up and then Ill splash out around Christmas on myself or put the points towards presents. Same with Tesco Clubcard - we do our weekly shop there anyway, and I like their doubling up offers. A loyalty scheme in general won't entice me to a particularly shop/brand unless I've used it before, or it offers significant longterm savings.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I can't really see the appeal of them unless the tariffs are a lot cheaper. I'd rather chop and change from year to year to get the best savings. I do like the idea of getting Clubcard rewards rather than money off the next gas/electricity bill because it would make more sense to me and my spending - I'm used to my shopping fluctuating depending on what I buy, but I like to know I'm spending the same every month on utilities because it makes budgeting more simple.

BeCool Thu 25-Apr-13 12:45:19

- What do you think about loyalty reward schemes generally?
They are OK. Boots is generous and works well. Tescos/Nectar I collecet them up and exchange for vouchers or Xmas shop so I do get something from them.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
It would be nice to have some ££ off for loyalty.

HOWEVER I have a HUGE issue with energy companies and their lack of transparency as a consumer. I find it virtually impossible to compare prices and I find the whole thing confusing.
So If I do look at my supplier I do so via a comparison website and I've not come across a better deal that what I am on. Therefore E.ON's reward scheme is not enticing or relevant to me.

I'm afraid I am of the opinion that energy companies should just be supplying energy for the best rate possible. If they stopped spending money on how to manipulate and entice customers with fancy schemes, glossy brochures, expensive TV ads etc etc, they could dramatically reduce their marketing costs and therefore give the customer a much better price.

PeachActiviaMinge Thu 25-Apr-13 12:49:20

I am currently with eon for gas and we recieve clubcard points for our bills a whole 101 points on average per bill or 1 point per £2 spent. If this scheme is the same then I really would not be put off switching to a cheaper tariff with a different company as it is rubbish.

PurplePidjin Thu 25-Apr-13 13:06:36

Reward points would be a nice added bonus, but not worth the extra £40 a month e.on would be charging over my current supplier!

Cherrybright Thu 25-Apr-13 13:10:13

- What do you think about loyalty reward schemes generally?
I think the ones with good points like boots ( especially on baby products) are good. Otherwise its only worth while if you spend lots of money somewhere eg. I shop in tesco mainly, so i build up an ok amount of points.
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I think money off my bill. I think price matching would be a better idea. I would still change to a different suplier if I would save money, if the savings outweighed the reward ( and i would be bothered with the hastle). Its better than nothing though!

indiecat Thu 25-Apr-13 13:41:04

I look for the overall best deal, cheapest tariff for my needs. If that has loyalty scheme attached, then it's just a nice little bonus, but nothing more. What you actually get in rewards back for these is relatively very little, so no real incentive at all.

Housemum Thu 25-Apr-13 13:48:43

- What do you think about loyalty reward schemes generally?

Only useful if you are also the cheapest. Fuel providers all do the same thing, so I look at the cost. If you have the cheapest tariff, then you add a bonus for loyalty - great.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would prefer money off my bill, would be nice to have an either/or option. (eg sites like Top Cashback where you receive cash or Amazon vouchers) If Tesco have rewards that you want, they can be worth much more but not applicable to everyone.

melodyangel Thu 25-Apr-13 13:50:01

- What do you think about loyalty reward schemes generally?
In general I'm not that fussed to be honest but it is a nice suprise when the points are enough to get something good or a few pounds off but I guess they build it in to the price so I think overall I would prefer just to pay less

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
Again I would prefer to just pay less than have the bother of reward schemes but an annual discount for being loyal to a company would be good rather than shopping around all the time. Of the two options above I would prefer money off my bill.

Belo Thu 25-Apr-13 13:57:43

- What do you think about loyalty reward schemes generally?
I use loyalty schemes, but try not to be tempted to buy something just because it has extra points. If its something I want, and it comes with extra points then thats great. Or, if there are two products doing the same thing, for the same price, and one comes with extra points, I would go for the one with extra points.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I would prefer money off my bill. At the end of the day, its the cheapest tariff I'm after.

GiraffesAndButterflies Thu 25-Apr-13 14:01:36

- What do you think about loyalty reward schemes generally?

I like them but they're not an incentive for utilities. Energy suppliers' bills are complicated enough without having to work out whether a loyalty scheme makes a difference, so if anything I'd say they're unhelpful here.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would want money off my bill, I don't shop at Tesco. I noticed though the money off is 'over the year' which I assume means I'd have to stay another year to get the full reward. The amount being offered wouldn't make me stay.

Also as an existing E.On customer, I'm now slightly annoyed that I have to switch tariffs even within providers in order to get the best deal. It's bad enough having to choose a supplier without having to also choose a tariff like a mobile phone contract.

Oh and on your website, FAQs does not need an apostrophe. smile

takeaway2 Thu 25-Apr-13 14:09:39

What do you think about loyalty reward schemes generally?
I like loyalty rewards schemes in general. I have Nectar, Boots and Waitrose cards. Nectar isn't that great anymore because AmericanExpress is charging £25/year annual fee now so we are cancelling that card (even though they say we will now get 2 points/£1 spent or something like that). I think it's the fact that they are charging an annual fee for not much that doesn't make it so attractive.
Boots is straightforward and the easiest to operate. I don't really shop there anymore, but more to do with difficulty in getting into town rather than any other reason.
Waitrose - we recently received £30 in vouchers from JL and it was great!! I didn't even expect that, so it was a bonus.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

The £10/year money off is ridiculously little. It gives no incentive. It's less than a pound a month! how much electricity/gas is that? I think they'll need to be more inventive than that. Having said that, if I had to choose either, it'll be the money as I don't shop at Tescos although I suppose the points will be more valuable.

besides, E.ON are perhaps one of the more expensive ones around, so people aren't daft, especially not in the current economic situation. It's easy for many people to go on gocompare or moneysupermarket etc and compare rates.

It's much better if they gain/retain customers through excellent customer service. That sort of loyalty is harder to get, but easy to maintain if you are good.

poopoopoo Thu 25-Apr-13 15:01:21

What do you think about loyalty reward schemes generally?
Well I think they are ok, but there are so many, I find my purse is full of these bits of plastic from Tesco, Sainsburys, Boots, shopping centres...I think it might be better to just have them all logged on your bank card, so when you use it to spend they just reduce the price! Its good if they really are giving you something for nothing, but I am doubtful of that!

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
That is an interesting question...I think if you plan things well ( not like me- it gives me a headache ) Tseco points are great because you then can get double them in rewards like legoland tickets etc. However on the whole I would say money off because you are getting a better deal, but then could you get a better deal in the first place from a company not offering rewards???? ( headache coming on ) confused

Fazerina Thu 25-Apr-13 15:03:11

I agree with a lot that has been said already. Having checked the tarifs E.ON offer, they are much more expensive than our current supplier. Thus the fact I would get vouchers worth just a small amount obviously wouldn't make me switch. However, if I was already a customer and the difference between the E.ON tarifs would not be so big, getting some Tesco vouchers would be a nice way to round up the year.

Snowflakepie Thu 25-Apr-13 15:28:31

In general I like loyalty schemes where it is clear what I am getting from it, the points are easy to get and to spend and I shop there anyway, otherwise it isn't much of an incentive. I like the Boots one best as I seem to get points quickly and it is clear on the receipt how much you have.

For energy suppliers I'm not so sure really. I just want the cheapest rate and would factor in any loyalty or discounts on offer. I would go for money off if the reward was linked to Tesco exclusively, as that's not somewhere I shop. High street vouchers or a range of places to choose a reward from would be better.

And yes, as for others, the eon cost would be more than we currently pay for gas and electric, even including the loyalty reward for future years.

Blatherskite Thu 25-Apr-13 15:54:33

- What do you think about loyalty reward schemes generally?

I like reward schemes generally and am signed up to quite a few. Some, like Tesco, Boots and to a lesser extent, Nectar are worthwhile and I will factor in the fact that I get points when buying things so they do affect my 'loyalty' in that way as I will shop with Tesco/Boots/Nectar over another store when the price is the same or very similar. In this case, I'm not sure the reward would be worth the cost of being with E.on though as I could save a lot more by being with another company and spend the money saved anywhere rather than just at E.on or Tesco.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

It wouldn't encourage me to get my energy supply from E.on unless the difference in price over and year between them and the cheapest supplier was less than £10, which i doubt would be the case. If I were to join the scheme, I would probably go for money off my bill as I already amass enough Tesco points as it is.

YoniLovesChachi Thu 25-Apr-13 16:03:45

- What do you think about loyalty reward schemes generally?
I like loyalty schemes. I have a Boots and a Costa card and enjoy collecting points to treat myself with.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
The E.ON rewards look far too small to make it worth your while sticking with them. The rate of return in loyalty bonus is laughable as a percentage of a typical household's expenditure on energy bills. I'd rather take the money off the bill than Tesco vouchers if I had to make the choice, but I wouldn't be too chuffed at getting a tenner off a whole year's bill - I wouldn't even notice it.

Mouseface Thu 25-Apr-13 16:14:35

Q - What do you think about loyalty reward schemes generally?

There are so many out there, I have a plastic card for just about everything these days, well, bar being a Mooncup™ user wink If I use the company and have a card, then great, I'll hand it over at the till or whatever but they don't sway me to use a particular retailer or buy a certain product.

Q - What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

The E.ON Rewards aren't very appealing, there's always a 'gimmick' from whoever you get your utilities from. If I had to chose, I'd rather have money off my bill, otherwise, clever old Tesco get my money as I can only spend my vouchers with them!

ILoveAFullFridge Thu 25-Apr-13 16:24:07

Rewards are pointless (ha ha) if the up-front cost of the service ishigher than the competition. So the bottom line would be fat more important to me than any reward scheme.

Given that I wouldnot factor rewards into my choice of energy provider, I would take the rewards as Tesco points. Tesco points give good value-for-money when converted into money-off vouchers for attractions/travel/eating out.

As for Air Miles - utterly useless rip-off.

serendipity1980 Thu 25-Apr-13 17:13:09

- What do you think about loyalty reward schemes generally?
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I think the schemes need to be worth it, and the amount of the rewards Eon are giving probably isn't worth it. I would use them if they were the cheapest but if they aren't then the reward doesn't compensate for this. I do use reward schemes but only when it's worth it. If I did decide to become a customer of Eon rewards, I would prefer tesco s points because they can then be converted into valuable restaurant vouchers!

I like loyalty schemes in general.... for instance I always use my boots advantage points card and accumulate them for holidays or Xmas time. I also use my tesco clubcard sporadically and sometimes nectar.

For a loyalty scheme to be worthwhile for me though, it needs to be easy and transparent.

eg: I wouldn't pay £50 at boots for something that costs £20 elsewhere just so that I can accumulate points.

The Eon rewards are a bit misleading really... surely if you offered the best tariff going there would be no need to offer 'loyalty' incentives?
If it was a joining incentive I'd consider it but energy prices are up and down all the time at the moment so it'd be stupid to stay with a provider for the sake of a £10 voucher.

helcrai Thu 25-Apr-13 17:57:46

My interest is usually piqued when I see an offer with loyalty rewards (have every loyalty card going!) but I was not that bowled over by this one. I did a quick comparison with my current provider, NPower who already offer me £100 cash back after a year on dual fuel with them along with a pretty typical across the board discount for paying by direct debit. Eon comes out more expensive by about £200 so the discount they're offering does not match up. I suspect most people will do the same exercise. Discount is effective at getting people to take notice initially but needs to be much higher to compete with the other big names.
I would personally take a cash discount over Tesco club card points, although a lot would probably prefer these as they can 'double up' when it's offer time.

nextphase Thu 25-Apr-13 18:05:00

If somewhere I would shop normally, and offers value, loyalty points are a great extra. However I don't choose anything based on the points I'll get. I choose for value or service. if EON were to offer me the cheapest energy for more than a year, I'd stay with them. A few points won't persuade me to stay.

katiewalters Thu 25-Apr-13 19:12:28

i am a customer of eon, but im currently on the standard energy plan. i have been looking at the reward tarrifs to see if they would benefit me and save me money.
i would definately prefer to have the money off the bills, rather than nectar/tesco points.
i dont generally use loyalty schemes, apart from at places where i shop often, such as boots and sainsburys, as i get points, which i then use towards buying things so it saves me money, but it can take a while to save the points. its good when boots or sainsburys have double points events or vouchers to get double points on your shopping, or extra points on certain items, which i would buy anyway.
when i looked at the eon reward tarrif, it stated i would save money over the year, it wasnt a massive amount, but a saving is better than none. there was the fixed price tarrif , which i thought would be good, but when i enquired it worked out that if energy prices changed you wouldnt be effected, but for the summer months when you used less energy it wouldnt benefit you, so the non fixed price tarrif was the one i would go for, so i would essentially be paying less in the summer months.

sixp Thu 25-Apr-13 19:12:47

I quite like loyalty schemes as I feel like I'm getting something free! However, I hate all the different accompanying cards....

DTisMYdoctor Thu 25-Apr-13 19:29:49

We've been with Eon for a while and get tesco clubcard points - I don't think this is related to their reward tarrifs though as we've been getting them for several years.

- What do you think about loyalty reward schemes generally?

I like reward schemes. We don't really get tesco clubcard points anywhere else, so the Eon points have been useful and paid for a few family days out. While reward points alone won't get my business, it two companies have comparable pricing then I will err towards a loyalty scheme. We've saved a fair bit in recent years collecting things like nectar points (converted to amazon vouchers), credit card loyalty points and using sites like topcashback.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I like getting rewards - we use them for treats like days out (clubcard points) or towards Christmas (nectar etc that are convertible to Amazon). Money off would probably disappear. That said, I wouldn't choose a more expensive product to get the rewards. Competitive pricing, customer service and value for money is also crucial.

TiredFeet Thu 25-Apr-13 19:33:55

I think for utility bills, loyalty rewards are the wrong way to go. I just want clarity and to know I am getting a fair price per unit. I think I would prefer money off to tesco points if I had to choose, but in all honesty reward schemes just make me wonder how unfair the pricing was to begin with. I would prefer a transparent system so it is easy to compare on a like for like basis

Gethsemane Thu 25-Apr-13 19:57:54

A loyalty scheme wouldn't be an incentive for me to join a company. I would just use whatever is cheapest. That said, I am not one to swap between companies (I can't be bothered with all the hassle), and if a company I was already using had a loyalty scheme I guess it would make me a bit less likely to move.
I'd rather tesco points as you can exchange them for some good things - more than their monetary value...

ClaraOswinOswald Thu 25-Apr-13 20:22:02

What do you think about loyalty reward schemes generally?
Loyalty schemes are a very small incentive- you never really get enough of a reward to make it worth your while. £10 after a year would be a tiny percentage of my bill so not really an incentive at all if other suppliers are cheaper.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I would opt for Tesco points as I trade them in for days out and get treble the value.

MrsBartlet Thu 25-Apr-13 20:39:20

What do you think about loyalty reward schemes generally?

Very keen on loyalty schemes and they do influence where I shop. I am particularly keen on Tesco clubcard scheme as we have had lots of treats, hotel breaks and holidays even that we wouldn't otherwise have had.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would prefer the points and we are currently E.On customers for that very reason. However, having looked at the link I am not sure if we should be changing tariff or if we should just carry on as we are.

MrsIgglePiggle Thu 25-Apr-13 20:42:27

I love loyalty schemes, particularly Tesco clubcard. I always shop to maximise clubcard points and then use Clubcard Exchange to increase face value of vouchers.

E.ON, though, doesn't seem very inspiring. The reward is pretty minimal unless it was something like £50 in clubcard vouchers in the first year, then I wouldn't sign up or swap providers.

sharond101 Thu 25-Apr-13 20:51:06

- What do you think about loyalty reward schemes generally?
If it's simple and I am using the service/store anyway I like it, When it gets confusing or I need to go out of my way for it I tend not to. FOr instance I love my Boots Advantage card but say no to Nectar.
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I always choose the cheapest supplier and change supplier to get a better rate and I believe the switch would save me more money than the loyalty scheme. I would prefer money off than Tesco points.

EskSmith Thu 25-Apr-13 21:16:10

I hate loyalty schemes. A simple cheapest price guarantee would make me much more loyal, the fact that I have to be on my toes and check the best company and tariff yearly is annoying. A loyalty bonus would not entice me to stay - a cheapest price guarantee would. I also get very annoyed at dual fuel discounts as we aren't on the gas network.

EskSmith Thu 25-Apr-13 21:17:35

Meant to say I stayed with eon this year, simply as they were best value and opted for money off my bill.

Uzma01 Thu 25-Apr-13 22:00:57

There are some loyalty programmes that work out well for the consumer. I'm quite happy with Boots Advantage Card, The Body Shop LOver Your Body scheme and Nectar Card. Given that you can collect Nectar points from a lot of businesses it's easier to increase your points balance.

In terms of the E.ON rewards programme - I'm not sure there's a big enough incentive to go for any of those plans. I'd prefer money off to Clubcard points but given the cost of energy - they're not offering a decent discount and the cancellation charges don't seem fair.

McNo Thu 25-Apr-13 22:56:24

I like loyalty schemes as a principle, i currently use boots, superdrug, tesco and costa points.

The EON loyalty scheme doesn't seem to reward enough in terms of what a typical customer will spend ie £20 discount for 3 years loyalty with my average spend of £1000 a year is not enough to tempt me to switch suppliers.
I would prefer to be able to choose between money off or tesco points

RollingThunder Fri 26-Apr-13 06:39:17

I also like loyalty schemes but they rarely influence my behaviour. Also with something as expensive as utitilty bills - I would a) be suspicious that they were more expensive to make up for it and b) think its actually a very small reward - specially since you have to stay with them for 3 years to get £40 - an enegery supplier once offered me an £80 discount to stay with them, and it was still cheaper to switch.

I would be a bit suspicious that they were doing it - specially the 3 year thing, to make customers think they had a good deal and not check around for other prices.

jennycog12 Fri 26-Apr-13 09:30:37

- What do you think about loyalty reward schemes generally?
They are a way of making the customer think they are getting something for nothing. The rewards are usually small in comparison to what you have spent with the company.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I did a quote with E.ON but it was about 3 times more expensive than my current provider so I am not enticed one bit. Of course, if the prices were more comparable, I would prefer money off my bill any day. The lower the bill, the better. Afterall, if you want money off your shopping, you can get Tesco points yourself. If I had just spent in a year what the quotation was, the reward is in comparison pathetic quite frankly. Poor effort to counter the plethora of price comparison sites now that encourage people to shop around for the very best deal. Energy companies customer services are not improved by them either... All in all, a poor offering but in comparison to other energy companies I guess that they are trying to differentiate themselves in the market. Why an energy company cann't act to reduce prices for their customers I don't know? They should be doing it automatically in my opinion.

Q1- in general I hate all the cards you have to carry for loyalty schemes, but I do like my free coffee/ boots points, so I have to carry them! I wish they could all be added to one card.

Q2- money off the bill as I don't live near a tesco to get club card points.

In general I would much prefer it if things were just cheaper with no loyalty stuff at all!

Roseformeplease Fri 26-Apr-13 10:45:37

What do you think about loyalty reward schemes generally?
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Loyalty reward schemes are a good ideal ONLY if the getting of the rewards is painless and is not used by companies as a substitute for good value. I use Boots Advantage and really like the way it is simple, transparent and easy to use. However, other schemes are more complex. For example, the Body Shop equivalent gives a 10% discount but has to be stamped and gives a range of other offers. This is fine, but much harder to manage / get the best out of. I use a Tesco clubcard but think the silly paper vouchers are a waste of their time and money. Why not just put the discounts on the card? Also, our nearest Tesco is a long way away and they have recently cleared and caused huge environmental damage to a site and then decided to delay building for years, even though locals want the shop. So, not my favourite company. If I were to use a scheme with an electricity company, I would want flexibility in how I get the rewards - not just Tesco.

I think, however, on balance, money off would be better but the amounts EON is offering are minute. Also, the dual fuel options wind me up as so many of us don't have mains gas and will never have mains gas so a huge sector of the market is not open to rural customers.

What I really want is the best kind of value for money and loyalty schemes that are easy to cope with and genuinely rewarding, not just the odd tenner.

domesticslattern Fri 26-Apr-13 10:46:28

Q1- I have about fifteen different loyalty cards and it drives me bonkers. I hate carrying them, often forget them etc.After a while you think, is this worth the hassle? Boots is the best, plus the credit card points. Some others are very stingy or hard to understand.
Q2- I would not say this was a particular attractive scheme given the overall cost of bills. It might be a bit of a perk if I was with eon anyway. <checks, oh actually we are- but we move provider a lot chasing best deals- though these can be v hard to calculate>. Cash is better than club card vouchers as we don't have a tesco club card.

Lent1l Fri 26-Apr-13 11:03:13

What do you think about loyalty reward schemes generally?
Some loyalty reward schemes are great. Boots is fantastic, really good value and easy to rack up those points to treat myself or use for the essentials when I'm having a bad money month. However, like many other people on here I think that for things like energy companies there is little point. I compare costs, and getting possibly £40 as a reward against a potential saving of over £100 if I change provide just doesn't add up. I've changed providers a couple of times now to save money and the process is not difficult.

Gerneally I think loyalty schemes don't really "buy" loyalty, as most of us belong to all of them, carrying around a dozen cards so once we've found where something is cheapest we then use the assocaited loyatly card.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
I think rather than offering money off in this way why can't they just make the bills cheaper? I'm not sure which I would choose. £10 off against an average bill of £1200 a year doesn't really make a dent but as others have said you can often swap Tesco vouchers so that they are worth more than face value.

What do you think about loyalty reward schemes generally?

Companies are out to make profit for themselves, loyalty cards are ways to help keep customers, get data back on purchases etc. Do use them in places that offer them when it makes sense to do so and pay using a credit card which gives me extra points too. Generally do rack up a few hundred pounds of points so there is some benefits but use with care and consider what gives the best value.

E.ON Rewards and what to get back - utilities are big items that can't be switched day to day but would prefer these Companies are more open and honest, often you can get a better deal as a new customer rather than being given a few token incentives. Personally would prefer money as rarely use Tesco. Need an 'Aldi' like supplier in the energy market that delivers simple good honest service and clear pricing, after all gas is gas and electric comes at 240v!

Spirael Fri 26-Apr-13 11:51:55

- What do you think about loyalty reward schemes generally?
I tend to use a few of them, but I prefer them to be simple and easy to understand. It's confusing enough to juggle cards/points/stamps with research to make sure you're getting the best deal already.

- What do you think about E.ON rewards?
I was an E.ON customer for a while, but when the prices came in cheaper elsewhere I jumped ship.
The loyalty bonus is unlikely to motivate me to join/stay.
When initially joining I'd disregard it because I'd check again the following year and if the prices were cheaper elsewhere then I'd move, rendering the reward useless. I wouldn't pay more initially because I might get the reward later.
And if I did get the reward after a year, it probably wouldn't prompt me to stay if elsewhere was cheaper. Though it might increase my goodwill towards the company if I did decide to stay.

- Would you prefer money off your bill or Tesco points?
I don't really mind either way. I don't do my main shop at Tesco, but I use one often enough that points/vouchers there get used.

Blu Fri 26-Apr-13 12:14:15

What do you think about loyalty reward schemes generally?
I think they work OK for retail shops and services you use all the time, but could be flexible over. But really I mistrust them as a marketing gimmick, and hate the 'surveillance' function they enable. However I do save Nectar points for ages and then use them to help cover Christmas. I would be unlikely to choose a supplier based on points unless I was buying something huge. I wouldn't go out of my way to sainsbury's for Nectar points if I was passing another supermarket, but if I were about to spend £100s the offer of rewards might swing it.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points
From a utilities company I want a fair price, the lowest price, and for the price not to go up 2 weeks after we sign up with them - that's you, E-ON! angry. I would want money off the bill, and even then it would have to take the bill below all competitors.

notcitrus Fri 26-Apr-13 13:28:20

Not impressed with this - too complex and I'd save more by going for a cheaper supplier - until they changed terms etc. I've been an Eon customer before.

What I want in a gas/leccy supplier is clear billing and an annual summary of what I've used and what I've paid, and confirmation that I'm on their cheapest-for-me tariff, or put me on it if I'm not. If Eon will do that with low prices I'll go back to them.

I do use some loyalty cards, but only when I would use a service anyway. So mostly Nectar as I live next to a Sainsburys, but not Boots as I never use them as don't need it or it's way more expensive than a local chemist or supermarket.

Trill Fri 26-Apr-13 13:49:47

Instead of having a loyalty scheme, why not just make your product the best and cheapest, and make your customer service the best, so that nobody would want to leave you?

Snapespeare Fri 26-Apr-13 15:32:56

What do you think about loyalty reward schemes generally?

I'm generally supportive. I tend to shop around a lot and go for best deals.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

although i don't really like the tesco market share and creeping 'tescoisation' of everything, I'm a huge hypocrite and really like the tesco rewards scheme for family days out. I would never be able to afford to take the kids to the zoo without the clubcard points, so i vote tesco (grr, though)

I quite like reward schemes and make good use of my Boots points and tesco club card. However I'm not blind to it and realise that boots is generally overpriced for instance so the lure of points isn't enough to part me from my money. The same applies to eon - the only way I'd be tempted to switch energy suppliers is if their product was the best value on the market. Personally I think this is a bit desperate and not a good fit for the company - what has tesco got to do with eon?

iwantavuvezela Fri 26-Apr-13 15:45:50

- What do you think about loyalty reward schemes generally?

I get tired of all the ongoing loyalty schemes - I am not with Tesco, Boots, Sainsbury etc, so this is not enticing for me! But perhaps that is just me! I think if i did a comparison and there was an upfront reward that seemed worth it, then i would do it. (I would probably find an Amazon voucher more attractive) I did go onto this site to have a look and the energy provider i am with is pretty much in line with these prices. I am not sure that I would change for a £10 tesco voucher. To be honest I am sure Tesco would give me more off shopping if i signed up to do an online shop with them!

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would not be interested in Tesco points, and would prefer an overall reduction, or as mentioned before, perhaps a voucher or cash off as I switched over. It feels a bit boring, and not really a "reward". I am also a bit tired of Tesco dominance and would rather you worked with someone else (although I get that I have mentioned I would like an Amazon voucher and they are certainly not your local shop, but i like that i could order different things from amazon from books etc and i see this type of purchase more as a reward).

ENSMUM Fri 26-Apr-13 16:41:18

- What do you think about loyalty reward schemes generally?
I would prefer it to cost less in the first place.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
Money off bill

GiraffesMum Fri 26-Apr-13 17:28:44

Q1- What do you think about loyalty reward schemes generally?

Not a lot. If I'm going to spend there anyway I will use them but I don't think they make me particularly loyal. I just see them as an occasional reward. For mobile phones (which I suppose is similar to electricity and gas) I factor it in to my overall cost when looking to compare. I check my bills every year and go with the cheapest.

Q2- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I don't have a tesco card (don't shop there) so points wouldn't interest me. Money off my bill would be better, but I wouldn't want to be on a more expensive tariff to get it. If it made my yearly bill overall less, I would switch, otherwise not.

PatPig Fri 26-Apr-13 17:35:41

I have been an EON customer for a few years and I would tend to assume that I am no longer on a cheap tariff, whereas I was when I signed up, so small loyalty bonuses don't mean that much really, it's the cheapest price that counts.

I take the Tesco points.

NetworkGuy Fri 26-Apr-13 17:58:23

- What do you think about loyalty reward schemes generally?

Unless it is for something one wants, I'd simply prefer a discount applied "up front". I have a Tesco Clubcard and when I happen to buy something there (only when there's a true 'value for money ' deal, such as 3 boxes of washing powder for 10 quid) it annoys me to get a voucher saying 3 pounds off when you spend 20 pounds. Why not just give me 1.50 off what I've spent. It's not going to make me come back to Tesco within a week or 10 days and spend 20 quid.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I'm with E.ON at present. I saw the rewards info and if that's the best they can do they will lose me as a customer. I see someone mentioned Quidco - switching both fuels can mean a cashback of 60 pounds. If I get 60 pounds this year switching to someone else, then E.ON offering me a fraction of that for staying is ridiculous. I want to save cash, and therefore will be checking carefully on some comparison sites.

E.ON have just changed my tariff so instead of a per unit cost, with some portion at a different rate, there is now a daily fee and a per unit fee. I will be advising my sister (who has a holiday home abroad, so only lives in the UK during the warmer months) to check she has no "per day" fees charged, because they are a penalty for those people who make NO use of the service for part of the time. I bet there would be higher fees for "turning off" service officially for some months, and it will hit anyone working at another location for part of the week, too.

Energy firms deliberately have complicated charges, and worse still, EVERY REGION has different prices, so not so easy to help a relative as MY best option may be more expensive for each of my sisters (one Humberside, one Midlands, one South Coast).

youmaycallmeSSP Fri 26-Apr-13 18:06:23

I think loyalty reward schemes can sometimes be very effective. Earlier in the year I switched to Tesco for my weekly grocery shop because of the price guarantee and the club card reward scheme. I also shop at Boots instead of Superdrug because I will get advantage card points for doing so.

The key thing in both of those examples is that I'm not losing any money but gaining a reward. With energy, I'll just go through a price comparison and choose whoever is cheapest. If eon was the same price as a rival then I'd choose eon because of the reward scheme. If it was more expensive by £10 or more then I would go with the cheaper option. I'd choose club card points as I find them really useful for days out.

Dixiebell Fri 26-Apr-13 19:30:20

Generally I only bother with supermarket rewards - Nectar. I only shop there but that's more because of location than loyalty. I enjoy using the points to buy big items from Amazon in particular. I don't tend to sign up to other stores' loyalty schemes, but use sainsburys enough to make it worth the faff.

Specifically, I guess I don't have a problem with an energy company having a loyalty scheme, but it would be the overall price that I'd base my decision on. I might take into account loyalty cash back in this.i wouldn't want tesco vouchers as I don't shop there, but would go for something more flexible in spending, such as the Nectar scheme.

hytheliz Fri 26-Apr-13 20:03:43

- What do you think about loyalty reward schemes generally?
I love loyalty schemes because customers feel appreciation for they loyalty to companies and then tend to repeat their custom! It's a win win situation! Customers are happy and feel rewarded and give companies repeat business! Some loyalty schemes are better than other and I think Boots is unbeatable which means I go out of my way to purchase from Boots when I can.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would definitely prefer money off my bill but having looked at the scheme, I don't think the incentives are good enough. The amount you get off seems very low compared to incentives I've had with other companies (£100 off for dual fuel and another £100 for staying with the company a further year!). I don't think the incentives E.On offer would be enough to keep me with them but I do like the idea of a loyalty programme!

Lotstodo Fri 26-Apr-13 21:02:29

What do you think about loyalty reward schemes generally?
I love loyalty schemes because that makes me tend to stick with them as I feel I am being rewarded and a valued customer. Some loyalty schemes are better than others and I think Boots is possibly the best and so choose to buy from Boots rather than a supermarket like Tesco that also offer points.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would prefer money off my bill but having looked at the scheme, I don't think the incentives are good. The amount you get off seems very low. I do like the idea of a loyalty programme!

maxmissie Fri 26-Apr-13 21:37:57

In terms of loyalty points schemes generally I only have the cards for places that I shop anyway, e.g. Boots, Tesco, Nectar, Co-op. I don't only shop at these places but if I'm near one and especially if I'm going to spend a lot of money, I will try and go to one of them, although this mainly applies to petrol rather than shopping in generally.

I'm an EON customer and so am on the EON reward scheme. I've been with them for ages though and so didn't switch because of the scheme. Not sure if such a scheme would make me switch, I would have to factor the cost of the electricity/gas and then the discount before deciding. I think I went for the money off our bills rather than the Tesco points, mainly because when I redeem the Tesco points I always end up having to spend money as well, e.g. we go somewhere for the day out and spend on petrol, food etc. and that the money off seemed like a better deal as I could see we were getting a discount.

BikeRunSki Fri 26-Apr-13 21:38:10

- What do you think about loyalty reward schemes generally? I like them if I am going to shop somewhere anyway, although it's not a deal breaker. Basically, if cost/service/convinience is right, I will shop at that place, regardless of whether there is a loyalty scheme. I like loyalty schemes as a bonus.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
For anything, fuel or otherwise, I'd rather have a lower bill than loyalty points.

Fast Fri 26-Apr-13 21:45:35

I generally like loyalty schemes if they are properly rewarding genuine customers. I've known some shops/ companies want you to spend £500 before you get a 'reward' of a £5 voucher, meanwhile I'd have had better value by just buying via Quidco or similar.

What does bug me is when new customers seem to get better deals than existing customers, something that happens a lot with service providers. Loyalty should be rewarded, not just hoping that we are all too lazy to change after our initial contract period has expired.

With regards to E. ON I wouldn't mind having Tesco points as I usually save them up to spend at Goldsmiths.

I actually did this yesterday and have since seen the thread. I rang e-on about whether i had an offpeak rate(i didnt i had a flat rate, online and duel fuel discounts and clubcard points) the lady told me i could switcg to a cheaper rate plus get my loyalty bonus. I did. And i took the bonus in clubcard points because i could quadruple them in deals. However in changing to a cheaper rate i now lose my clubcard points.

I like loyalty schemes. I certainly shop with them in mind, for instance i use my tesco credit card as a fuel card, pay it in full and attract significant points for an everyday expense. I double up in events which pays for christmas.

In terms of e-ons own scheme it didnt impress me. I pay 113.00 a month in fuel to them and the loyalty bonus was such a tiny percentage, i was happy to swap tarriff because i wanted a cheaper unit price but i lost my clubcard points which annoyed me really. On balance cheaper fuel units are worthmore than the tesco points but the loyalty bonus meant very little really after losing an ongoing reward.

rootypig Sat 27-Apr-13 09:36:16

Loyalty card schemes are exhausting (endless calculations of what you're getting, when, vouchers, blah blah) and are generally a marketing tool suckering you into spending more. I don't think it's appropriate to energy actually - I would prefer transparent, readily comparable and fair pricing (rolls on the floor in hysterics at the thought).

Lostinthepast Sun 28-Apr-13 20:06:37

1. I like loyalty schemes as a whole but only as so far as my expenditure plus loyalty bonus equals the best deal for me. If it costs me more to purchase from the company in the first place then the loyalty scheme won't entice me to start. I think this is the case with E.ON. The basic price is higher than what I pay.

2. As a whole I'd prefer vouchers, they can be used for a treat thing rather than just being absorbed as part of the household bill. However I don't shop at Tescos so they wouldn't especially appeal to me. I primarily shop online with Ocado (who do need a loyalty scheme) and then pick up bits and do the odd big bulk shop at Sainsburys. Amazon vouchers / Nectar points would be far more appealing!

HotheadPaisan Mon 29-Apr-13 11:36:40

Atlantic do better rewards than this, mostly I just want my bills adjusted more regularly and the discounts applied as I go along so I can keep my monthly spreadsheet up to date.

WowOoo Mon 29-Apr-13 12:21:41

- What do you think about loyalty reward schemes generally?

Loyalty schemes are fine, but I would rather just have more competitive and lower prices generally.
I do not shop at places I have loyalty cards, unless there is a really good deal there as I usually find things are cheaper elsewhere.

- What do you think about E.ON rewards?

Not particularly enticing rewards.
If their prices were a lot more competitive I'd see it as a bonus. From what I worked out, I'd be paying a substantial amount more than my current provider.

- Would you prefer money off your bill or Tesco points?

Money off... Or Nectar points!

Creamtea1 Mon 29-Apr-13 12:59:45

- What do you think about loyalty reward schemes generally?
They are only any good if you shop in the place regularly and incentivise you to continue to do so - ie the big supermarkets etc. I dont see the point of any others, would rather just have cheaper prices.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points
I would rather that EON brought their prices down, they are one of the (if not the most) expensive energy suppliers on the market, they have lots of tariffs - why? why not just have 2 or 3 cheap, well priced products. I only ever go with the cheapest supplier and those where you can manage your account online. I do not like the way EON sneak people (for instance house movers) onto high priced tariffs.

dahville Mon 29-Apr-13 13:27:47

I will use loyalty schemes if they offer a good benefit. I've done well with Tesco & Boots.

The eon offering doesn't seem that good; I want to know that I am on the best rate & receiving a reward as well. I don't get that from their website.

If I were on their loyalty scheme I would likely take the Tesco rewards.

emily80 Mon 29-Apr-13 13:51:53

I love reward schemes in general, especially Tesco Clubcard and Nectar. It's great to get something back for shopping you'd be doing anyway, but it doesn't generally affect where I choose to shop.

The Eon rewards scheme I'd see as a bonus, but my decision to switch to them/stay with them would be based on price. It doesn't seem particularly generous to be honest - the savings are quite small - I'm with Npower at the moment and I get £100 a year back for my dual fuel account (on top of other discounts). I'd probably rather have the clubcard points as they can be exchanged for something worth more, like days out vouchers, so they're worth more to me than their cash value.

LentilAsAnything Mon 29-Apr-13 20:01:37

- What do you think about loyalty reward schemes generally?
A good idea. May as well earn points if I am going to buy something. However, if something is cheaper in another shop, I will buy there.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
Show me the money! smile Tesco points would be ok, though!

DifferentNow Tue 30-Apr-13 09:22:20

- What do you think about loyalty reward schemes generally?

I like loyalty schemes but I only participate in ones that are worthwhile, ie I won't carry cards or share my details with schemes I don't make use of very regularly. I currently use Boots and M&S but have stopped using Tesco and Atlantic as although the reward schemes were very generous, the poor customer service I'd experienced was a bigger factor.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

E.ON rewards seem pretty poor to be honest. Most people spend such a lot on fuel each year that a insignificant amount like £20 is unlikely to have any impact on their bills or decision to remain loyal. My previous energy supplier refunded the cost of a months worth of gas and electricity to my bank account every 13 months which equated to around £140. Even this wasn't enough to keep me from switching to a cheaper tarriff with another provider. Customer service is important and there are always offers/incentives to be had when changing supplier.

Seaholly Tue 30-Apr-13 22:11:12

About reward schemes in general:-

There are some good schemes which are great if you are a regular shopper anyway as money/rewards add up without you noticing eg boots nectar and tesco.

I don't go out of my way to shop or use their products if I think they are cheaper elsewhere.

Eon's reward scheme:-

I would consider what it offers if I am looking to switch, but my main concern is them being competitive on price.

if they are competitive it may swing the deal for me.

I would prefer tesco vouchers as it would feel more of a treat/reward.

Puppypoppet Wed 01-May-13 11:32:40

I love loyalty schemes. Particular favourites O2 Priority Moments, Tesco Clubcard and Boots Advantage Card.
The eon rewards wouldn't attract me as the amounts involved are so minimal. I would rather have money of my bill but it would have to be significant and the tariffs cheaper to make me switch.

firawla Wed 01-May-13 22:26:14

I like loyalty schemes in shops but for energy i think it should just be kept simple, at the lowest price possible rather than some given back in loyalty schemes, but if i was to do it then money off my bill would be the choice

Wheresthecoffee Fri 03-May-13 18:21:44

- What do you think about loyalty reward schemes generally?
I think they are a good incentive if the reward is something useable.
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points? Money off the bill directly, although we would only switch if the saving was significant.

sarat1 Sat 04-May-13 07:11:33

In order to keep up with other companies and stay competitive, Eon really does need a loyalty scheme. It definitely wouldn't make a difference to joining but might have make me think twice before deciding to change to a different energy provider because of the increase in rewards linked to loyalty. Tesco Clubcard points are still the most valuable points scheme after Boots because of the Rewards exchange.

stephgr Sun 05-May-13 00:44:56

I like reward schemes but I'd much rather just have lower prices. I'd much prefer money off my bill rather than Tesco points. I often forget to use rewards and only remember when they've expired so money off is best for me.

KatieBMumsnet (MNHQ) Wed 08-May-13 11:59:07

Thanks for all your comments. The winner of the prize draw is...

katiewalters

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