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NOW CLOSED Take a look at the E.ON Rewards loyalty scheme and share your thoughts to be in with a chance of winning a £250 JL voucher

(110 Posts)
KatieBMumsnet (MNHQ) Wed 24-Apr-13 10:06:29

E.ON has a loyalty reward scheme which rewards customers for staying with them.
Here's what E.ON says about the scheme: "If you're an E.ON customer and you've been with E.ON for a year or more you could be rewarded for staying with us. You have a choice of taking rewards as Tesco Clubcard points or money off your bill. Further rewards are on offer for managing your account online or taking both fuels from E.ON. All you need to do is change to one of E.ON's tariffs with rewards."

E.ON would like you to visit their website and read the information on their rewards.
Here's the Link:
https://www.eonenergy.com/for-your-home/products-and-services/EON-rewards

Please then return to this thread and tell us what you think, in particular:
- What do you think about loyalty reward schemes generally?
- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

Everyone who adds a comment to this thread will be entered into a prize draw where one winner will receive a £250 John Lewis voucher.

Thanks and good luck,

MNHQ

Spirael Fri 26-Apr-13 11:51:55

- What do you think about loyalty reward schemes generally?
I tend to use a few of them, but I prefer them to be simple and easy to understand. It's confusing enough to juggle cards/points/stamps with research to make sure you're getting the best deal already.

- What do you think about E.ON rewards?
I was an E.ON customer for a while, but when the prices came in cheaper elsewhere I jumped ship.
The loyalty bonus is unlikely to motivate me to join/stay.
When initially joining I'd disregard it because I'd check again the following year and if the prices were cheaper elsewhere then I'd move, rendering the reward useless. I wouldn't pay more initially because I might get the reward later.
And if I did get the reward after a year, it probably wouldn't prompt me to stay if elsewhere was cheaper. Though it might increase my goodwill towards the company if I did decide to stay.

- Would you prefer money off your bill or Tesco points?
I don't really mind either way. I don't do my main shop at Tesco, but I use one often enough that points/vouchers there get used.

Blu Fri 26-Apr-13 12:14:15

What do you think about loyalty reward schemes generally?
I think they work OK for retail shops and services you use all the time, but could be flexible over. But really I mistrust them as a marketing gimmick, and hate the 'surveillance' function they enable. However I do save Nectar points for ages and then use them to help cover Christmas. I would be unlikely to choose a supplier based on points unless I was buying something huge. I wouldn't go out of my way to sainsbury's for Nectar points if I was passing another supermarket, but if I were about to spend £100s the offer of rewards might swing it.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points
From a utilities company I want a fair price, the lowest price, and for the price not to go up 2 weeks after we sign up with them - that's you, E-ON! angry. I would want money off the bill, and even then it would have to take the bill below all competitors.

notcitrus Fri 26-Apr-13 13:28:20

Not impressed with this - too complex and I'd save more by going for a cheaper supplier - until they changed terms etc. I've been an Eon customer before.

What I want in a gas/leccy supplier is clear billing and an annual summary of what I've used and what I've paid, and confirmation that I'm on their cheapest-for-me tariff, or put me on it if I'm not. If Eon will do that with low prices I'll go back to them.

I do use some loyalty cards, but only when I would use a service anyway. So mostly Nectar as I live next to a Sainsburys, but not Boots as I never use them as don't need it or it's way more expensive than a local chemist or supermarket.

Trill Fri 26-Apr-13 13:49:47

Instead of having a loyalty scheme, why not just make your product the best and cheapest, and make your customer service the best, so that nobody would want to leave you?

Snapespeare Fri 26-Apr-13 15:32:56

What do you think about loyalty reward schemes generally?

I'm generally supportive. I tend to shop around a lot and go for best deals.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

although i don't really like the tesco market share and creeping 'tescoisation' of everything, I'm a huge hypocrite and really like the tesco rewards scheme for family days out. I would never be able to afford to take the kids to the zoo without the clubcard points, so i vote tesco (grr, though)

I quite like reward schemes and make good use of my Boots points and tesco club card. However I'm not blind to it and realise that boots is generally overpriced for instance so the lure of points isn't enough to part me from my money. The same applies to eon - the only way I'd be tempted to switch energy suppliers is if their product was the best value on the market. Personally I think this is a bit desperate and not a good fit for the company - what has tesco got to do with eon?

iwantavuvezela Fri 26-Apr-13 15:45:50

- What do you think about loyalty reward schemes generally?

I get tired of all the ongoing loyalty schemes - I am not with Tesco, Boots, Sainsbury etc, so this is not enticing for me! But perhaps that is just me! I think if i did a comparison and there was an upfront reward that seemed worth it, then i would do it. (I would probably find an Amazon voucher more attractive) I did go onto this site to have a look and the energy provider i am with is pretty much in line with these prices. I am not sure that I would change for a £10 tesco voucher. To be honest I am sure Tesco would give me more off shopping if i signed up to do an online shop with them!

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would not be interested in Tesco points, and would prefer an overall reduction, or as mentioned before, perhaps a voucher or cash off as I switched over. It feels a bit boring, and not really a "reward". I am also a bit tired of Tesco dominance and would rather you worked with someone else (although I get that I have mentioned I would like an Amazon voucher and they are certainly not your local shop, but i like that i could order different things from amazon from books etc and i see this type of purchase more as a reward).

ENSMUM Fri 26-Apr-13 16:41:18

- What do you think about loyalty reward schemes generally?
I would prefer it to cost less in the first place.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
Money off bill

GiraffesMum Fri 26-Apr-13 17:28:44

Q1- What do you think about loyalty reward schemes generally?

Not a lot. If I'm going to spend there anyway I will use them but I don't think they make me particularly loyal. I just see them as an occasional reward. For mobile phones (which I suppose is similar to electricity and gas) I factor it in to my overall cost when looking to compare. I check my bills every year and go with the cheapest.

Q2- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I don't have a tesco card (don't shop there) so points wouldn't interest me. Money off my bill would be better, but I wouldn't want to be on a more expensive tariff to get it. If it made my yearly bill overall less, I would switch, otherwise not.

PatPig Fri 26-Apr-13 17:35:41

I have been an EON customer for a few years and I would tend to assume that I am no longer on a cheap tariff, whereas I was when I signed up, so small loyalty bonuses don't mean that much really, it's the cheapest price that counts.

I take the Tesco points.

NetworkGuy Fri 26-Apr-13 17:58:23

- What do you think about loyalty reward schemes generally?

Unless it is for something one wants, I'd simply prefer a discount applied "up front". I have a Tesco Clubcard and when I happen to buy something there (only when there's a true 'value for money ' deal, such as 3 boxes of washing powder for 10 quid) it annoys me to get a voucher saying 3 pounds off when you spend 20 pounds. Why not just give me 1.50 off what I've spent. It's not going to make me come back to Tesco within a week or 10 days and spend 20 quid.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I'm with E.ON at present. I saw the rewards info and if that's the best they can do they will lose me as a customer. I see someone mentioned Quidco - switching both fuels can mean a cashback of 60 pounds. If I get 60 pounds this year switching to someone else, then E.ON offering me a fraction of that for staying is ridiculous. I want to save cash, and therefore will be checking carefully on some comparison sites.

E.ON have just changed my tariff so instead of a per unit cost, with some portion at a different rate, there is now a daily fee and a per unit fee. I will be advising my sister (who has a holiday home abroad, so only lives in the UK during the warmer months) to check she has no "per day" fees charged, because they are a penalty for those people who make NO use of the service for part of the time. I bet there would be higher fees for "turning off" service officially for some months, and it will hit anyone working at another location for part of the week, too.

Energy firms deliberately have complicated charges, and worse still, EVERY REGION has different prices, so not so easy to help a relative as MY best option may be more expensive for each of my sisters (one Humberside, one Midlands, one South Coast).

youmaycallmeSSP Fri 26-Apr-13 18:06:23

I think loyalty reward schemes can sometimes be very effective. Earlier in the year I switched to Tesco for my weekly grocery shop because of the price guarantee and the club card reward scheme. I also shop at Boots instead of Superdrug because I will get advantage card points for doing so.

The key thing in both of those examples is that I'm not losing any money but gaining a reward. With energy, I'll just go through a price comparison and choose whoever is cheapest. If eon was the same price as a rival then I'd choose eon because of the reward scheme. If it was more expensive by £10 or more then I would go with the cheaper option. I'd choose club card points as I find them really useful for days out.

Dixiebell Fri 26-Apr-13 19:30:20

Generally I only bother with supermarket rewards - Nectar. I only shop there but that's more because of location than loyalty. I enjoy using the points to buy big items from Amazon in particular. I don't tend to sign up to other stores' loyalty schemes, but use sainsburys enough to make it worth the faff.

Specifically, I guess I don't have a problem with an energy company having a loyalty scheme, but it would be the overall price that I'd base my decision on. I might take into account loyalty cash back in this.i wouldn't want tesco vouchers as I don't shop there, but would go for something more flexible in spending, such as the Nectar scheme.

hytheliz Fri 26-Apr-13 20:03:43

- What do you think about loyalty reward schemes generally?
I love loyalty schemes because customers feel appreciation for they loyalty to companies and then tend to repeat their custom! It's a win win situation! Customers are happy and feel rewarded and give companies repeat business! Some loyalty schemes are better than other and I think Boots is unbeatable which means I go out of my way to purchase from Boots when I can.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would definitely prefer money off my bill but having looked at the scheme, I don't think the incentives are good enough. The amount you get off seems very low compared to incentives I've had with other companies (£100 off for dual fuel and another £100 for staying with the company a further year!). I don't think the incentives E.On offer would be enough to keep me with them but I do like the idea of a loyalty programme!

Lotstodo Fri 26-Apr-13 21:02:29

What do you think about loyalty reward schemes generally?
I love loyalty schemes because that makes me tend to stick with them as I feel I am being rewarded and a valued customer. Some loyalty schemes are better than others and I think Boots is possibly the best and so choose to buy from Boots rather than a supermarket like Tesco that also offer points.

What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?

I would prefer money off my bill but having looked at the scheme, I don't think the incentives are good. The amount you get off seems very low. I do like the idea of a loyalty programme!

maxmissie Fri 26-Apr-13 21:37:57

In terms of loyalty points schemes generally I only have the cards for places that I shop anyway, e.g. Boots, Tesco, Nectar, Co-op. I don't only shop at these places but if I'm near one and especially if I'm going to spend a lot of money, I will try and go to one of them, although this mainly applies to petrol rather than shopping in generally.

I'm an EON customer and so am on the EON reward scheme. I've been with them for ages though and so didn't switch because of the scheme. Not sure if such a scheme would make me switch, I would have to factor the cost of the electricity/gas and then the discount before deciding. I think I went for the money off our bills rather than the Tesco points, mainly because when I redeem the Tesco points I always end up having to spend money as well, e.g. we go somewhere for the day out and spend on petrol, food etc. and that the money off seemed like a better deal as I could see we were getting a discount.

BikeRunSki Fri 26-Apr-13 21:38:10

- What do you think about loyalty reward schemes generally? I like them if I am going to shop somewhere anyway, although it's not a deal breaker. Basically, if cost/service/convinience is right, I will shop at that place, regardless of whether there is a loyalty scheme. I like loyalty schemes as a bonus.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points?
For anything, fuel or otherwise, I'd rather have a lower bill than loyalty points.

Fast Fri 26-Apr-13 21:45:35

I generally like loyalty schemes if they are properly rewarding genuine customers. I've known some shops/ companies want you to spend £500 before you get a 'reward' of a £5 voucher, meanwhile I'd have had better value by just buying via Quidco or similar.

What does bug me is when new customers seem to get better deals than existing customers, something that happens a lot with service providers. Loyalty should be rewarded, not just hoping that we are all too lazy to change after our initial contract period has expired.

With regards to E. ON I wouldn't mind having Tesco points as I usually save them up to spend at Goldsmiths.

I actually did this yesterday and have since seen the thread. I rang e-on about whether i had an offpeak rate(i didnt i had a flat rate, online and duel fuel discounts and clubcard points) the lady told me i could switcg to a cheaper rate plus get my loyalty bonus. I did. And i took the bonus in clubcard points because i could quadruple them in deals. However in changing to a cheaper rate i now lose my clubcard points.

I like loyalty schemes. I certainly shop with them in mind, for instance i use my tesco credit card as a fuel card, pay it in full and attract significant points for an everyday expense. I double up in events which pays for christmas.

In terms of e-ons own scheme it didnt impress me. I pay 113.00 a month in fuel to them and the loyalty bonus was such a tiny percentage, i was happy to swap tarriff because i wanted a cheaper unit price but i lost my clubcard points which annoyed me really. On balance cheaper fuel units are worthmore than the tesco points but the loyalty bonus meant very little really after losing an ongoing reward.

rootypig Sat 27-Apr-13 09:36:16

Loyalty card schemes are exhausting (endless calculations of what you're getting, when, vouchers, blah blah) and are generally a marketing tool suckering you into spending more. I don't think it's appropriate to energy actually - I would prefer transparent, readily comparable and fair pricing (rolls on the floor in hysterics at the thought).

Lostinthepast Sun 28-Apr-13 20:06:37

1. I like loyalty schemes as a whole but only as so far as my expenditure plus loyalty bonus equals the best deal for me. If it costs me more to purchase from the company in the first place then the loyalty scheme won't entice me to start. I think this is the case with E.ON. The basic price is higher than what I pay.

2. As a whole I'd prefer vouchers, they can be used for a treat thing rather than just being absorbed as part of the household bill. However I don't shop at Tescos so they wouldn't especially appeal to me. I primarily shop online with Ocado (who do need a loyalty scheme) and then pick up bits and do the odd big bulk shop at Sainsburys. Amazon vouchers / Nectar points would be far more appealing!

HotheadPaisan Mon 29-Apr-13 11:36:40

Atlantic do better rewards than this, mostly I just want my bills adjusted more regularly and the discounts applied as I go along so I can keep my monthly spreadsheet up to date.

WowOoo Mon 29-Apr-13 12:21:41

- What do you think about loyalty reward schemes generally?

Loyalty schemes are fine, but I would rather just have more competitive and lower prices generally.
I do not shop at places I have loyalty cards, unless there is a really good deal there as I usually find things are cheaper elsewhere.

- What do you think about E.ON rewards?

Not particularly enticing rewards.
If their prices were a lot more competitive I'd see it as a bonus. From what I worked out, I'd be paying a substantial amount more than my current provider.

- Would you prefer money off your bill or Tesco points?

Money off... Or Nectar points!

Creamtea1 Mon 29-Apr-13 12:59:45

- What do you think about loyalty reward schemes generally?
They are only any good if you shop in the place regularly and incentivise you to continue to do so - ie the big supermarkets etc. I dont see the point of any others, would rather just have cheaper prices.

- What do you think about E.ON rewards? Would you prefer money off your bill or Tesco points
I would rather that EON brought their prices down, they are one of the (if not the most) expensive energy suppliers on the market, they have lots of tariffs - why? why not just have 2 or 3 cheap, well priced products. I only ever go with the cheapest supplier and those where you can manage your account online. I do not like the way EON sneak people (for instance house movers) onto high priced tariffs.

dahville Mon 29-Apr-13 13:27:47

I will use loyalty schemes if they offer a good benefit. I've done well with Tesco & Boots.

The eon offering doesn't seem that good; I want to know that I am on the best rate & receiving a reward as well. I don't get that from their website.

If I were on their loyalty scheme I would likely take the Tesco rewards.

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