This topic is for paid for discussions. Please mail us at insight@mumsnet.com if you'd like to know more about how they work.

NOW CLOSED Take a look at E.ON's new energy tariff quote & comparison tool and give your feedback to be in with a chance of winning a £500 John Lewis voucher

(169 Posts)
TheOtherHelenMumsnet (MNHQ) Mon 22-Oct-12 11:20:54

E.ON are trying to make it easier for customers shopping around for a new energy tariff by reducing the number of tariffs it offers to no more than five for customers to choose from. The new tariffs are designed to be simpler and easier to compare with E.ON's new online tool.

Here's what E.ON says about it: "We know that choosing the right energy tariff can be daunting, so we've simplified our tariffs and launched a new online tool to help make choosing our best deal quick and easy to do in just a couple of minutes."

E.ON would like you to visit their page on MN for more info on the tool, follow the link to enter your details and see what deals you're offered. They'd then like you to come back to this thread to give your feedback on the following:

~ how you found the comparison tool to use
~ what the deals on offer were like e.g. how much you would paying and what rewards you could get

Everyone who visits the tool and then adds their feedback here will be entered into a prize draw to win a £500 John Lewis voucher.

Thanks and good luck with the prize draw
MNHQ

HotheadPaisan Mon 22-Oct-12 21:34:31

I can't see the link either.

HotheadPaisan Mon 22-Oct-12 21:36:01
flamingtoaster Mon 22-Oct-12 21:38:30

The tool is very easy to use - but I'd like it better if you could just put in details of your usage and a general area rather than your exact address (though I can see that this makes it easier for a lot of people). In the past I have found that putting your address in on energy sites resulted in being plagued by unwanted phonecalls.

HotheadPaisan Mon 22-Oct-12 21:47:17

I like the tool, very easy to use, especially as my current supplier predicts my spend for the following year so it's easy to add the figures. E.On could save me £50 a year and add £21 of Tesco rewards, if that's not included in the saving, not sure. It's not worth the effort, although my switch to Atlantic a few years ago was easy.

And anyway, don't E.On sponsor Man United? Can't be doing with that.

BikeRunSki Mon 22-Oct-12 21:47:46

I found the tool very easy to use. The prices quoted were similar to what we are paying now with different supplier on a capped variable rate tarrif. I like that EON only have 5 tarrifs to confuse me! With regard to deals etc - I would always rather the cheapest prices than any rewards, incentives etc. I am never going to turn down Nectar/Clubcard points or simiar, but price is my main consideration.

charlieandlola Mon 22-Oct-12 21:50:48

I did not like being asked for so much personal data just to get a comparison price. This alone would put me off.

I then input my postcode and as we are in central london with billions of flats at the same postcode, the system could not cope with the multiple flats in each house on my road.

I like Eon, I find them quite simple to deal with, £20 of Tesco clubcard points is nice, but a cancellation free tarrif, that allows you to have paper bills as well, plus the all important UK call centre, would tick all the boxes for my 80 year old Mother, the elderly are too often forgotten about in all this switching frenzy.

ldt87 Mon 22-Oct-12 21:59:34

I found the tool easy to use and clearly set out. The time spent entering details was minimal and i could have a quick idea of the prices without giving out contact info. I would use this again when i next look to change suppliers or shop around for prices. It was nice to see something easy enough for anyone to use. I have only just got a new supplier so will be staying put for the time being, but prices looked reasonable so i will remember to look back when i want to change.

That comparison was very easily done, but we're with Eon anyway,so a tad academic.

But fast and clear,so that's nice.

smile

Please pick post 57. I can think of a variety of ways tp spend £500(geddit?)

Can't beleive I conuted all the posts.

Says it at the bottom.

Dyur.

itsnotyouitsmeals Tue 23-Oct-12 01:28:27

It's definitely easy to use and clear, but I suspect most people will use a comparison site as they'll want to see all their options. A general point about comparisons is that I have had a letter from my current supplier about the price hike and so when I am comparing I am using their estimate of what my bill will go up to but I am never sure if that is the right thing to do....Anyway, off-topic I guess.

Yes Eon - 5 tariffs are easier and the site works well.

me23 Tue 23-Oct-12 06:50:19

belmo I'm suprised Eon won't change your meter for free as normally of you have been a direct debit customer before and are not in debt to them they they shouldn't charge. This article says they don't www.moneysavingexpert.com/utilities/switch-prepaid-gas-electricity#try we are moving into a property with prepayment meters and npower are switching the meters for us for free for the reasons I stated above. The prepayment meters are with edf but we have been with npower for years and they are the cheapest for us.

Sorrry Will use the comparison now and report back.

me23 Tue 23-Oct-12 06:56:00

Hmm I would comment but I cant use te site! It says it can't match my details to a property! I'm sure my new house does exist! And it was even listed In the drop down menu.
I had this problem when calling npower to inform them I'm moving they couldn't find my property (it's a flat in converted house) so I had to call the current occupier and get the supply number so they could locate it. Very annoying!

tootssweet Tue 23-Oct-12 07:51:14

Like others I found the survey quite straight-forward to use. It recognised I was an existing customer but gave me slightly higher tariffs than I am currently on. That could be because we have been over-paying compared to consumption.

It didn't let me see what my rewards would be for being with them for longer than a year. I do already benefit from the club card points. I am looking at tarriffs as ours has come to an end but I find it so confusing!

I would use it for its ease & simplicity.

GooseyLoosey Tue 23-Oct-12 08:13:04

The tool was easy to use but not sure I would ever have a use for it.

If I was switching, I would use a tool that compared the tariffs on offer from all the providers. If it showed me EON was the cheapest, I might go on to their site for more information and use this then.

As with most suppliers, I don't like the range of tariffs on offer. It would have been more helpful if on the final page there had been information about what each tariff was - even just an overview of a sentence or so with an option to click through for more details. I hadn't bother to read the different options before I started as I was not sure of their relevance.

EON are my current supplier and I pay more that was quoted here so I would need to get to the bottom of why that is the case.

CheeryCherry Tue 23-Oct-12 08:28:09

I found the comparison tool straightforward to use, the text layout is simple and easy to follow. I like the idea of Tesco points as we use them as a family, but this alone would not tempt me. A highly competitive rate is the main tipping point, and I would still use other comparison sites.

acebaby Tue 23-Oct-12 08:31:19

The tool was fairly easy to use, but I thought that there was some ambiguity about how personal the quote was to me. I didn't see that there was any opportunity to enter my actual usage. I was also a bit nervous that I had to enter my full name and address and did not seem to have the option to opt out of mailings.

It was excellent that there were only 5 tariffs. It would be even better if they were called something a bit more intuitive. 'E.ON Energy Fixed 1 Year v1 plan for Electricity & Gas' is difficult to remember. Something like 'High use, fixed price' would be better.

I am paying £50 per month more than my quote shock. So I will certainly be looking into changing!

hellhasnofurylikeahungrywoman Tue 23-Oct-12 09:44:55

It's great angry. They won't even entertain giving us a quote. I guess it's because we're on the old Economy 10 rate so that the house actually stays warm in the day time. We have two choices, pay less and freeze in the evenings or continue to pay through the teeth for our tariff.

ScorpionQueen Tue 23-Oct-12 09:57:55

I couldn't access it as their address database is very out of date. Houses on my road aren't numbered and although we changed our house name nearly 2 years ago, the old name is on the database but won't link to industry data (maybe because it doesn't exist as an address anymore).

It's a shame as I am trying to cut costs by changing all my providers (gas, electricity, phone, internet) at the moment and am looking for the best deals.

I'd still like to win the voucher though.
smile

how you found the comparison tool to use

Very easy to use, probably one of the simplest ones out there, so a big thumbs up.

what the deals on offer were like e.g. how much you would paying and what rewards you could get

I was quoted between £1600 and £1700 for my bill, which is pretty similar to what I pay now for dual fuel. I'm really not interested in swapping for £21 though. It does seem a bit measly.

CMOTDibbler Tue 23-Oct-12 10:46:28

That was suprisingly easy to use, and straightforward. We turn out to be on a good tariff already, so am relieved !

insanityscratching Tue 23-Oct-12 11:01:09

We are EON customers already so looked out of curiosity, it seems we aren't on the lowest tarif and we haven't received any loyalty bonus so will be looking into this.
It was easy and straightforward to use but being EON customers I don't understand why the best tarif and the loyalty reward aren't notified to customers automatically tbh.

pushitreallgood Tue 23-Oct-12 11:55:51

i am a gas eon customer already and waived the tesco club cards for the 25 pound cold weather payment, every time the temp dips below 1 degree for a certain length of time or some such they pay me 25 pounds. gimmicks yes, 5 tariffs are all well and good how about you stop upping the price of the gas and electricity so that people are not paying stupid amounts just to stay warm, clean and eat?

TheMouseDancing Tue 23-Oct-12 12:02:24

I found this tool easy too use, however the quotes provide were more expensive than what I currently pay with npower.

MissRee Tue 23-Oct-12 12:33:55

The new quote system was very easy to use except for the bit for adding your own usage - I don't know how much I use yearly! I would go with a reading from my most expensive month but that wouldn't be a true reading for the year, would it?

It really hasn't tempted me to switch. I'm with British Gas and although I may pay slightly more, I get Nectar points too which enable me to splash out on a few luxuries at Christmas!

Flippityjig Tue 23-Oct-12 12:36:23

It was very easy to use. I like the fact that I don't have to enter lots of information before I even get a rough quote as this always puts me off these things. Only minimum of information was required for initial quote.

I also liked the fact that I then could add more information about usage but didn't have to give actual usage to get a more detailed quote.

There were four quotes from £91.96 to £99.72 per month on dual fuel, different tariffs.

As it turned out I couldn't save any money as I already pay £95.00 per month on dual fuel.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now