They are really good, although some of the staff in the city hall office can be a bit funny. We have been twice first time the staff member issuing the pass was really off hand and treated us a little like we were a bit dense or actually faking a disability.
Second time last year the guy who dealt with us was fantastic. However you will have to identify which disability/difficulty your child has on the exit pass and there is not a specific ASD/ADHD one. We needed two passes (really lucked out on the gene pool there) One for physical standing problem for my DN and the other for my DS. We ticked the mental difficulty one - he has trouble understanding the need for queues, social requirements. However with this mental deficiency (sorry that is what they call it!) they only allow one child with that condition on certain rides at any one time. Usually the water rides. It meant we had to book in advance - sometimes ages before and that can affect you going on some of the other things.
Also check the person you book with always writes down your time/gives you the booking card because a trainee didn't do this and DS kicked off big time not being able to go on something he thought he was going on when he thought he was going on it. (Its a small world) Thankfully the supervisor came to help and sorted it out. Though I refused to take him on it again after that.
The other thing is try and book a restaurant like Plaza gardens if you have a half board meal plan. The hotel restaurants are like a bun fight. Plaza gardens is table service but the food is buffet style and much more civilised. Bear in mind all the catering places are busy, understaffed and don;t have enough seats and all the places require a booking and then you still have to queue to wait for a table. This is the one thing I personally hated about the place.
Lola, if you can't get GP letter in time, it might be worth bringing DX report or DLA confirmation etc. In my experience at DLP, it is true that occasionally some people don't appear to understand a queue!
Thanks guys, staying at Davy Crocket ranch so dd can have some space. Going next week and haven't got a letter from gp yet! Hope there is still time (it's half term so no appointments to be had so far)
Hi Lola, I have been a few times. I know it's not everyone's cup of tea, but I love it! We didn't go last year, but DD has been there twice, when I was blissfully unaware that she had any difficulties. She seemed to enjoy the trips, although she she was quite young at the time. I love researching/planning in advance, and there's a guide book you can get from Amazon called Brits Guide which gives some good tips. Have you booked anywhere to stay yet? lisad - hope you don't me asking, how did you find using the exit pass? We have booked for end of June this year. When we have gone before DD was mainly in her buggy, so queueing was fine. She is pretty good but doesn't entirely get the concept of queueing and doesn't like to be crowded - so I think I will take letter from GP.