Formal Complaint to School Governors

[nannynicky]

Hello,

Random question. We have put a formal complaint into my sons school on friday 16th May.

The chair of governors emailed to confirm reciept saying they had recieved the complaint on the morning of Monday May 19th. In this email she said we would recieve a fuller response within 10 working days.

So does half term count as working days? its not clear and I am wondering when we may get a response.

Thanks

[FamiliesShareGerms]

I don't think a school would normally include half term as "working days"