Android App "unable to connect with Mumsnet"

(278 Posts)

MNHQ have commented on this thread.

ChineseFireball Thu 22-May-14 20:03:05

Hello. I've had difficulty with the Android app today and can't seem to connect. Is it just me? I keep getting an error message (hopefully I've attached a screenshot). I'm running Android 4.1.2 on a Samsung, if that matters.

rallytog1 Thu 22-May-14 20:17:29

Same problem here - just came on via the website ti report it.

kazzawazzawoo Thu 22-May-14 20:23:39

Same here.

Redglitter Thu 22-May-14 20:25:19

Me too but no connection problems on my iPad

mumslife Thu 22-May-14 20:25:24

Yes me too grrrr

dragongirlx Thu 22-May-14 20:28:07

I am having the same problem with the app

StudyFullTime Thu 22-May-14 20:40:54

And me, getting the same message as op

crazyspaniel Thu 22-May-14 20:50:43

Me too.

Realitybitesyourbum Thu 22-May-14 20:52:42

Has never worked for me .aalways blank

clumber Thu 22-May-14 20:54:50

Heeeelp, how can I Mumsnet in bed?

guinnessgirl Thu 22-May-14 22:04:58

yep, me too - it's never done this to me before, always worked fine. Frustrating!

Infinity8 Thu 22-May-14 22:13:13

Message withdrawn at poster's request.

ThatsNotAKnifeThatsASpoon Thu 22-May-14 22:28:11

Same. Grrr.

tapdancingmum Thu 22-May-14 22:52:48

Me as well.

clam Thu 22-May-14 22:56:09

My iphone was playing up earlier, but it appears to have sorted itself out now.

clumber Fri 23-May-14 06:41:02

Still not working, getting same message as the op. Any response from Tech MNHQ?

Mum2Pea Fri 23-May-14 06:42:21


Mum2Pea Fri 23-May-14 06:42:43

Same problem here too

NickNackNooToYou Fri 23-May-14 06:50:54

I've even tried the ever so technically log off log in snd switch off switch on and it's still not playing sad

wigglesrock Fri 23-May-14 06:53:04

I was just about to report this. Haven't been able to connect from my phone from about 6pm last night. Am fine on Kindle Fire.

GuybrushThreepwoodMP Fri 23-May-14 07:04:29

Same problem here. Sony phone. Have reinstalled appp but still doesn't work. HQ?

Lowesy Fri 23-May-14 07:20:39

Me too!! Please fix, was working fine up to lunchtime yesterday!!

Lowesy Fri 23-May-14 07:20:53

Me too!! Please fix, was working fine up to lunchtime yesterday!!

neighbourhoodwitch Fri 23-May-14 07:27:39

Me too! Help!!

CMP69 Fri 23-May-14 07:35:01

Here as well android app won't let me log in. Been like that since yesterday evening

Me too! Samsung phone. Help! confused

PeachTrees Fri 23-May-14 07:38:21

Me too, both on HTC and hudl

Ginfox Fri 23-May-14 07:38:24

I've been trying all night (because I was up BFing, not because I'm addicted much). Even uninstalled and reinstalled the app - Samsung phone.

notamonkeysuncle Fri 23-May-14 07:39:20

And me! Samsung user too

SecretSpy Fri 23-May-14 07:40:54

Same here
Also Samsung

Tis very annoying

Mandatorymongoose Fri 23-May-14 07:46:59

Same issue here (Samsung phone)

Doje Fri 23-May-14 07:55:38

And me.... Help us Mumsnet!!

Galena Fri 23-May-14 07:55:58

Me too - also on Samsung.

weebarra Fri 23-May-14 07:57:54

Me too. Samsung also.

Doje Fri 23-May-14 07:58:50

And me.... Help us Mumsnet!!

Doje Fri 23-May-14 07:58:58

And me.... Help us Mumsnet!!

And me. I'm home all day with the kids. I need the app back!

Me too! Can't log in on my Motorola Moto G or my Google Nexus! Aaargh!

SpineInABap Fri 23-May-14 08:41:24

Ok so it's almost 9am, hopefully some techy person will be arriving on the office soon and fixing the Android app!

Me too - on phone at no but had to go via the desktop site as the app isn't working. Although it was working for me yesterday.

verona Fri 23-May-14 09:35:30

Same here on both phone and nexus

kazzawazzawoo Fri 23-May-14 09:40:52

Still can't connect today either (Samsung, android).

alemci Fri 23-May-14 09:53:59

both on my Samsung phone and android tablet. I can get on the main site obviously. I tried uninstalling etc.

Doristhecamel Fri 23-May-14 10:13:40

Samsung Android here too. Been able to log in to mumsnet since yesterday evening.

Glad its not just me but what the hell is happening???

Is it going to be fixed anytime soon?

AmyMumsnet (MNHQ) Fri 23-May-14 10:14:03

Hi all,

So sorry to hear we left you in the wilderness all night! There appears to be a problem with the app, which is also why the site is running slower than usual. We're working on it, but in the meantime it might be worth trying the mobile site instead?

brew for those who were up all night trying to get through to the site.

mumeeee Fri 23-May-14 10:51:50

I'm another one who can't log in to mumsnet on my android app.

RunningKatie Fri 23-May-14 13:18:45

Me too! I even reset my password in case that was it.

Help me or i will be forced to make (and eat) chocolate cookies

Galena Fri 23-May-14 13:27:47

The website is running so slowly for me though sad

TheCheesyBiscuit Fri 23-May-14 15:00:53

Me too. Cant log on using the app.

thefemaleJoshLyman Fri 23-May-14 17:47:22

I'm glad it's not just me. App not working on my Samsung phone or tablet,

mumofboyo Fri 23-May-14 17:53:07

Me neither. I've not been able to log on properly since Weds eve. It worked in a fashion yesterday aft but nothing since then.

MollyBdenum Fri 23-May-14 17:54:28

Me, too.

Thurlow Fri 23-May-14 18:16:22

Still no news? Really?

UncleT Fri 23-May-14 18:24:37

Yup - no access for nearly 24 hours now. Very surprised there's no real response - surely this is a pretty massive issue?

Thurlow Fri 23-May-14 18:26:21

I can't help but think it's pretty bad form, HQ - all those stickies on the front page and you can't have one saying that the app is down?

RunningKatie Fri 23-May-14 18:54:52

For heavens sake will someone put 50p in the app meter.

tapdancingmum Fri 23-May-14 19:21:10

I thought the 'essential maintenance' would have sorted this out - but apparently not......

I can't take the computer to bed with me so what am I going to read tonight. Oh god I will have to read a real book grin

I even tweeted but no reply sad

MyMelody Fri 23-May-14 19:21:13

What's going on HQ?

AWitchThisWayComes Fri 23-May-14 19:23:21

The app has been down for me since yesterday too. I would've thought that Mumsnet would have got this sorted out by now hmm

SpineInABap Fri 23-May-14 19:34:58

Hey everyone, while the app is down you can still go to on your Android phone or tablet Internet browser. That's what I'm doing now and it works pretty well - I would recommend chrome!

Thurlow Fri 23-May-14 19:43:27

I don't like the mobile site, I find posting messages really odd!

NickNackNooToYou Fri 23-May-14 20:00:20

I'm using the mobile site thingy but if there is a Mumsnet app it may as well work or there's no point having it hmm

It's time for the app to get on it's bike wink

wigglesrock Fri 23-May-14 20:03:16

I find the mobile site even more cumbersome than the app. Right am away to see what preteen sitcoms my dds are watching - iCarly or Sam & Kat - see what you've reduced me to MN sad

CatherineMumsnet (MNHQ) Fri 23-May-14 20:04:00

Hi all, thanks for posting. We are aware of this and we're very sorry. We're all working hard to get it back up and running, please bear with us.

Breezy1985 Fri 23-May-14 20:04:45

Me too, am using the mobile site but it's so slow and I want to MN in bed sad

Marylou2 Fri 23-May-14 20:44:20

Me too! Fine on iPad but I prefer the android app on Samsung.

FourForksAche Fri 23-May-14 20:56:01

ooh, glad it's a known issue, thought my phone was just being a cunt.

alemci Fri 23-May-14 21:17:27

It is awful on browser. So slow

FushandChups Fri 23-May-14 21:30:09

So glad I found you all - frustrating as hell, but glad it's not just me! And agree with those saying the mobile site is shite - it is, that's why I installed the App..

C'mon MN - I know it's Friday night but I am trapped home with small DC and dog tired.. love a good MN, snuggled in my duvet sad

RPopz Fri 23-May-14 21:50:16

I've had this problem for days now... was contemplating deleting and reinstalling app but sounds like no point if its affecting everyone else too! Any news?

DameDiazepamTheDramaQueen Fri 23-May-14 22:43:02

Arghh, driving me bonkers too!

Galena Sat 24-May-14 07:12:43

With Chrome I managed to post the same message 3 times on a thread by pressing 'back'. Ugh!

My iPhone app does it all the time! I've never known another app to be so crappy - especially from such a big site!

DuchessofMalfi Sat 24-May-14 07:43:36

Just found this thread - was coming on here to have a moan about the Android App grin

I got thrown out of it two days ago, thought it was my phone that was playing up. I changed my password, thinking that was the problem, but no that wasn't it.

So, in complete frustration I've deleted the MN App from my phone. I shall feel lost without it, but it is completely unusable.

LuckyAugust Sat 24-May-14 11:20:28

Still not working for me either! Please fix asap!!!!

mumslife Sat 24-May-14 11:27:05

Arghh still not working. Had problems with the website prev as have a kindle fire and had to side load in googlechrome to get it to work. come on mumsnet

oldsilver Sat 24-May-14 12:09:28

Not working on my Sony either. Been a while. I may have lost my MN habit completely.

TheBuggerlugs Sat 24-May-14 12:18:57

I feel like my left arm has been cut off. Work faster MNHQ.

<sends emergency parcel of biscuits and super strength coffee>

RunningKatie Sat 24-May-14 12:39:54

<<adds gin to parcel>>

Please make it work again

Thurlow Sat 24-May-14 14:38:51

Can we not at least have an update? It's been nearly 2 days now and no update...

Thurlow Sat 24-May-14 14:39:02

Can we not at least have an update? It's been nearly 2 days now and no update...

Thurlow Sat 24-May-14 14:39:19

Can we not at least have an update? It's been nearly 2 days now and no update...

Thurlow Sat 24-May-14 14:39:45

Can we not at least have an update? It's been nearly 2 days now and no update...

FourForksAche Sat 24-May-14 14:40:23

thurlow really would like an update wink

Thurlow Sat 24-May-14 14:40:40

Can we not at least have an update? It's been nearly 2 days now and no update...

Thurlow Sat 24-May-14 14:42:25

grin And this is why, the mobile site is shite!

TheSultanofPing Sat 24-May-14 15:34:52

Maybe they're really busy working on a brand new mobile app for us...a really really really good one.

CointreauVersial Sat 24-May-14 16:24:55

<taps fingers impatiently>

wigglesrock Sat 24-May-14 17:17:11

Maybe they are trying to make us so desperate that we don't mind as much when they roll out the fee paying app wink

UseHerName Sat 24-May-14 17:18:55

any chance? hmm

Another samsung MNer locked out of the app sad. I think this is day 4, eager to hear from MNHQ too.

Indith Sat 24-May-14 18:44:07

My ap isn't working either, so annoying! The app has issues but the mobile site is more annoying. Plus it logs me out of desktop when I log into mobile and vice versa so if I keep switching it is a right arse.

Hope the tech problems don't last much longer!

Ginfox Sat 24-May-14 18:47:47

MN, at the risk of seeming pathetic, I'm really not looking forward to another night of BFing every 2hrs with nothing to read.

I mean I have actual books obv, but struggle to concentrate and end up rereading lines ad nauseum, or dozing off.

IonaMumsnet (MNHQ) Sat 24-May-14 19:22:26

Oh blimey! We're REALLY sorry about this (particularly sorry to anyone feeding two-hourly during the night). Ginfox - if you're near MNHQ I'll pop round and perform a small cabaret for you myself.

You should be able to still access Talk through the mobile site, but we do appreciate that's no replacement. We're doing everything we can to get the wheels back on, promise!

Hold on in there!

AWitchThisWayComes Sat 24-May-14 19:26:53

<holds on desperately>*

I hope it isn't too much longer!

FourForksAche Sat 24-May-14 20:18:29

[does faintly disturbing cheerleading dance for the teccy bods]

(yes I have started on the wine.)

lucysmam Sat 24-May-14 21:00:28

Whoever said it feels like their left arm has been cut off, has it about right! The mobile site feels odd to use confused & takes an age to load up.

Indith Sat 24-May-14 21:11:09

Ginfox even if you don't live near hq I demand that you go rent a house and pretend you do then call in that caberet. Just think of the blackmail potential!

littlemisssarcastic Sat 24-May-14 21:54:20

Still cannot log into the app, but am impressed at the screen shot OP.
I have never managed to work out how to do a screen shot.

lucysmam Sat 24-May-14 22:46:32

littlemiss you just swipe the screen on my s3 & it takes the shot smile

SpineInABap Sun 25-May-14 00:18:01

Hmm, it must be just me that finds the mobile site reasonably Ok I guess! Posting using it now, and no multiple posts or anything (touch wood!)

I mean, it wasn't as if the Android app was the best app ever... Doesn't show images, etc etc.

I'll bet this won't be fixed til after the bank holiday. IT techs need their time on a wet and windy beach just like the rest of us.

onetiredmummy Sun 25-May-14 06:35:06

Ha I thought it was me, just uninstalled and reinstalled onto tablet and nothing...

littlemisssarcastic Sun 25-May-14 09:32:27

Thanks, but that's not working for me. note 3

tacal Sun 25-May-14 09:58:33

Hi, glad I found this thread. I thought it was just me. I have reinstalled the app three times! Even moved to the netmums app because it works, but not as good as mumsnet.

spookyskeleton Sun 25-May-14 10:11:05

Anotger one here starting to get fed up as the mobile site is so slo

KateSMumsnet (MNHQ) Sun 25-May-14 17:53:19

Just posting to let you folks we're still working on a solution. We appreciate this must be vair frustrating, but we're afraid there's not a quick fix at the moment.


Galena Sun 25-May-14 18:25:27

Did someone press the 'self destruct' button?

And was it me?! blush

'Fess up Kate - one of you lot knocked over the gin and Tech is now tearing his hair out because it leaked on to an essential cable...

musicalmrs Sun 25-May-14 20:28:03

Also keeping an eye out. A toddler with molars coming through here... need my MN in the night to keep myself sane wink

Though I was afraid I'd accidentally spammed/trolled/done something daft and been kicked off of MN, so at least it's not just me grin

SigningGirl Mon 26-May-14 00:53:30

Glad it isn't just me.... Thought I was going crazy. Now venturing into the world of the mobile site.... Seems ok but not the same!!

ThatVikRinA22 Mon 26-May-14 01:01:16

i deleted mine thinking id buggered it up....

im disappointed. i was on nights and i actually had to work all night.
come on HQ. Pull your finger out.....

UncleT Mon 26-May-14 08:26:32

This is bonkers. I've never known any app have issues for this many days.

DameDiazepamTheDramaQueen Mon 26-May-14 13:11:09

God almighty, this is ridiculous, I STILL can't use the app! I hate using the mobile version on my phone too.

halestone Mon 26-May-14 14:36:53

This has been a problem for days now, please please get it fixed soon MNHQ.

lucysmam Mon 26-May-14 15:35:36

Any update HQ or are we destined to be stuck using mobile forever... smile

FourForksAche Mon 26-May-14 16:52:16

its a free app, I guess we'll have to be patient.

ChineseFireball Mon 26-May-14 18:37:12

littlemisssarcastic try pushing and holding the home button and the power button at the same time...

Thanks MNHQ and everyone else who has posted. I'm glad it's not just me! Fingers crossed it's fixed soon

Filimou Mon 26-May-14 20:26:41

Shamelessly place marking.....

Finlaggan Mon 26-May-14 21:15:51

Good grief, DS ran into the bed yesterday and got a goose egg on his head and I had to check the nhs site instead of mumsnet to make sure he was ok!...bring back the app please!

Breezy1985 Mon 26-May-14 21:27:47

Please, please sort it out. My ds was awake all night last night and I just felt lost, mobile site keeps throwing me back to Google midway through threads, that's probably my phone but it's driving me slowly insane esp on no sleep!

Galena Mon 26-May-14 21:28:26

To take a screenshot with my Galaxy Note 10.1 there's an icon on the bottom bar (4th one along) which is a starburst in 4 corners. Press that and I get a screenshot.

ThatVikRinA22 Tue 27-May-14 03:46:19

oh come on hq....its been days now. do you want to hire my ds?

oldsilver Tue 27-May-14 09:18:35

grin New message after the "...try again" one - "Unfortunately Mumsnet Talk has stopped" shit Sherlock!

rallytog1 Tue 27-May-14 09:29:28

I miss my app!

Indith Tue 27-May-14 10:05:53

I miss my app too!

It did my nut with not being able to see pictures but I really, really miss it. The mobile site will work ok for looking at a couple of threads and then it decides it needs to take 5 minutes just to load a thread so it really isn't a good alternative.

lucysmam Tue 27-May-14 11:13:38

old grin I got that this morning too...

I'm going to have to go back to desktop on the dinosaur laptop at this rate!

Thurlow Tue 27-May-14 11:49:34

You just can't reply as well on the mobile site, it takes so long to load and never looks like it is posting your replies so you end up posting them 18 times. Plus mine does something very weird when I type, when I try and delete text it doesn't actually seem to delete it even though the curser is moving, I have no idea what's gone on...

Still think it is really bad form of HQ not to put a sticky on the front page about the app, they can do it for slow mobile site speeds but not when one of the main ways of accessing MN crashes?

Can we possibly get a sticky update so we know when it's fixed? It's very frustrating to keep trying only to find it's still broken (another one struggling with the mobile site).

DameDiazepamTheDramaQueen Tue 27-May-14 12:15:22

Any teen worth his weight in technology would have it fixed in a jiffy grin

InanimateCarbonRod Tue 27-May-14 15:35:18

I've seriously got the shakes now. HOW can I function without the APP!!!

QueenFuri Tue 27-May-14 15:55:48

I miss my app too the mobile site is fiddly to use. Its been 5 days now!!!

GuybrushThreepwoodMP Tue 27-May-14 19:36:22

Still no news? Come on. This is getting silly.

mumofboyo Tue 27-May-14 20:06:26

It keeps teasing me! Most of the time, the 'connection failed' message comes up straight away but every now and again it takes a few seconds and I think, "Ooh! It's working! Oh, hang on, no it's not."
Getting fidgety now!

PedantMarina Tue 27-May-14 20:10:49

>taps foot, glares at watch<

TeaAddict235 Tue 27-May-14 20:54:36

Same problem here. I uninstalled the app then reinstalled it, but to no avail.

On a Sony Xperia btw with android.

Me too. Please MN.

Lowesy Wed 28-May-14 07:42:50

Still not working for me either. No update yet?

I reckon they are just going to dump it. They hate the app.

Don't mind us..

Thurlow Wed 28-May-14 09:33:47

I reported a post to try and get a response but they are ignoring even that now sad I'm going to try again.

Same message as always, HQ. We appreciate that tech stuff can break quite spectacularly. But why why WHY can't you just keep people updated? I'm actually getting quite narked about that now. It's not the break, it's the lack of any message.

You hate the app, don't you, and would rather it broke and we had to pay for one? <grr>

cece Wed 28-May-14 09:39:37

Not working for me either.

SparklyMonkeyMummy Wed 28-May-14 09:56:25

Still not working for me either. Its been days now...

lucysmam Wed 28-May-14 10:15:38

Have to say HQ, Thurlow is right, an update would be nice. A lot of us prefer the app to mobile.

RowanMumsnet (MNHQ) Wed 28-May-14 10:29:20


Right - really sorry that you've been left hanging.

We had been thinking that the Android app problems (you are all talking about the Android app, right?) were to do with our ongoing server slow-loading problems - ie, that people's connections were timing out while the server creaked and groaned.

However, server response times seem to have improved and obviously you lot are still having trouble, so it's beginning to look as though that's not the explanation.

We will try to have a concerted look at this today and come back as soon as we have an update.

pointythings Wed 28-May-14 10:31:32

I don't like the mobile site, I want my app back (Google Nexus user here).
<wishes Tech luck>

Thurlow Wed 28-May-14 10:45:22

So actually no one had actually been looking at the problem for the past 5 days and we're still at square one? confused

tacal Wed 28-May-14 10:47:32

I am also Google nexus user.

lucysmam Wed 28-May-14 10:56:19

It's not timing out Rowan it literally shows the message in the op almost before you can remove your finger from where the app 'button' is on screen.

Usually if it plays up, I'm left looking at the spinney circle forever but it's not even doing that this time (no idea if it does the same to everyone else).

Thanks for getting back to us, further updates would be good smile

wigglesrock Wed 28-May-14 11:04:34

It's not timing out - it's not letting me access it all. I'm getting the message in the OP immediately - there's no waiting no buffering, it's not letting me in. I have a HTC phone. I can access MN on my ancient laptop & Kindle Fire but not the phone.

FourForksAche Wed 28-May-14 11:20:27

Yes, it's the android app that's having a problem, it's not accepting connections. I type in my username and password and immediately get a popup displaying the error "connection failed Unable to connect with mumsnet" and a button with the text "try again".

If I try again, same error popup appears repeatedly.

Galena Wed 28-May-14 11:50:50

Yes, same for me on a Samsung Galaxy Note - immediate display of 'Unable to connect to Mumsnet' No timeout, just no nothing! Bah!

PurplePidjin Wed 28-May-14 11:56:58

Mine's still doing it - Android app on Samsung Galaxy Ace. I've reinstalled a couple of times but it's definitely your end I'm afraid sad[gin]

QueenFuri Wed 28-May-14 11:57:08

It's the same here in a huawei android phone its says can't connect then if you try a second time it kicks you straight back out.

RowanMumsnet (MNHQ) Wed 28-May-14 11:59:25

Really sorry that we've been slow off the mark - the server problems last week were affecting everything so at the time it seemed like the most likely explanation.

We're on it now!

oldsilver Wed 28-May-14 12:06:10

Yup, same message as everyone else. It's not allowing access to be able to time out grin

You get the log in page, you plonk your user name and password in. Press log in and you get the try again message screenshotted in the op. You press that again and again until you give up and go do something more useful instead.

Android 4.04, I think - I am not teknikul, you may have already guessed!

littlemisssarcastic Wed 28-May-14 12:13:46

Would there be any possibility of an update on here when the problem has been resolved please rowanmumsnet, so I don't tear anymore hair out trying the app? grin

FourForksAche Wed 28-May-14 12:25:29

Android 4.3 on Xperia T but I suspect the problem is not version specific.

KnockMeDown Wed 28-May-14 12:27:02

Is anyone else more than a little surprised that they have only now figured out what the issue is? Does no-one at MNHQ have the ap running, or use it themselves, so they could have checked before now what it is that we are all having problems with?

It's been almost a week shock

Doristhecamel Wed 28-May-14 12:29:27

Can they not just bin it and get a new one?

Thurlow Wed 28-May-14 12:30:45

Me too, Knock. I know this is a free sit and all but I'm quite disappointed that we've had the better part of a week of "we're looking into it" - only to find out no one had been looking into it. And still no one will put a sticky on the front page about it!

I can only imagine that the usage of the app is so low that HQ aren't really bothered whether it is working or not.

But the mobile site on a smartphone is a bit rubbish, the screen is so small it's difficult to hit the right buttons and I've nearly reported random posts dozens of times.

FourForksAche Wed 28-May-14 14:04:13

I think they thought they had it fixed and then the bank holiday got on the way, so they're late,to realising that the server load issues weren't the only problem at,the end of last week.


(shakes pompoms hopefully at the techybods)

FourForksAche Wed 28-May-14 14:04:59

Punctuation disaster!

heidipi Wed 28-May-14 14:10:00

Another Google Nexus user here (using Android 4.4.2 if that matters) - haven't been able to access the site for about a week, getting the same error message "Connection Failed. Unable to connect with Mumsnet. Try Again"... repeat til demented. In the first couple of days I switched on and off, uninstalled and reinstalled the app, then spotted this thread via the main site and caught up with Bloglovin in the wee small hours instead. Do most people really just have iphones then? I thought loads of users would be on Android now.

alemci Wed 28-May-14 14:46:46

yes I hate the mobile site. You cannot see half the stories being posted. I like the last 15 mins on main site.

Loved the app but if you are listening HQ could you make it so the text could be made bigger and the text will move if the android is verticle or horizontal like other apps do.

RunningKatie Wed 28-May-14 15:17:57

I am using the mobile site and it is nice to see pictures in threads sometimes but the random scrolling, refreshing and screen means i'm mostly sticking to threads i'm already on as anything else is torture.

I miss the app sad

ShamTech (MNHQ) Wed 28-May-14 16:32:13

Hi all. We are looking at the Android app problem and will let you know as soon as we have an update. It's not happening on all Android devices which makes it harder to track down, but we are on the case.

ThatVikRinA22 Wed 28-May-14 17:11:13

its still happening on galaxy s4 and app from play store....

Thurlow Wed 28-May-14 17:16:25

Mines a Sony Experia Z (I think, whatever the crapper Xperia is!) with the app downloaded via Google Play.

lil1ady Wed 28-May-14 17:30:02

shamtech can we help by sending crash reports. Sometimes I will hit the retry button and it crashes. What has caused it to stop connecting when it was working before?

PedantMarina Wed 28-May-14 17:33:03

Mine's a Motorola moto g, if this helps.

lucysmam Wed 28-May-14 17:51:51

lil, I wouldn't have a clue how to do that!

I'm on an S3 if that helps at all?

Wonder why it's only affecting certain devices confused. I even tried it on dd's Nook earlier but no joy on there so haven't even bothered on dp's HTC.

CMP69 Wed 28-May-14 17:55:48

My S3 mini has been buggered since Thursday night too

mumofboyo Wed 28-May-14 17:58:07

It's happening on mine - an HTC 1.

The mobile site is bugging me! I keep typing in the text box and it goes all funny - it types the first word then the curser jumps behind it and it won't type a space atvtje end of a line so I end up with two words and no finger space. The mobile site is very slow and doesn't always load. Sometimes, when I press on a thread title it opens the one above or below it instead.
Can't wait until the app is fixed...!

Agree, mobile site painfully slow and text box very difficult to use. Samsung Galaxy SII here.

kazzawazzawoo Wed 28-May-14 18:25:00

Oh no, this has been going on nearly a week and MN have only just started looking into it?! confused

If it's any help, my phone is a Samsung Fame. Wish I still had my iphone now ...

AWitchThisWayComes Wed 28-May-14 19:05:19

If it helps, I'm on an S3 mini and the app has been on the blink since Thursday.

Please hurry, I'm actually doing real life things and that never happens!

Molotov Wed 28-May-14 19:08:27

I haven't read all the messages, but it's been like this for me for a week on a Samsung S3 Mini. I'm getting on by using the website on my mobile, but ye gods, it's annoying.

It's like youre trying to wean me off crack.

Breezy1985 Wed 28-May-14 19:23:00

I'm on the galaxy ace.. Same since last Thursday. The mobile site is so annoying, I know loads hate the app but it's my easiest way to MN. I am actually having withdrawals now..

Breezy1985 Wed 28-May-14 19:23:51

I've tried on dd's galaxy young, same problem on there too.

Galaxy ace here as well. I travel a fair bit for work and the app works much better on the move than the mobile site. 6 hours on a train tomorrow with no MN is not a good prospect. The mobile site is very irritating with pages loading repeatedly so you get taken back to the top of the page while you are trying to read.

I'm with the others who were a bit hmm by the fact that no one actually checked the app, just presumed that it was related with the server issue. If they had they would have seen that it wasn't a slow loading issue.

Thurlow Wed 28-May-14 20:03:11

It's because the app doesn't have adverts. I'm cynical. There's no need to rush to fix the app because it doesn't have adds.

Thurlow Wed 28-May-14 20:03:20

ads, ffs...

mumeeee Wed 28-May-14 20:15:55

Is the app going to be fixed soon? I have a Sony Xperia U. Finding the mobile site very difficult to use,

oldsilver Wed 28-May-14 20:23:55

Xperia Miro

Still down, getting fed up now...

tapdancingmum Wed 28-May-14 21:27:28

Samsung Galaxy Ace on Android version 2.3.6 and haven't been able to get on for the best part of a week. It is very frustrating as the mobile site is sooooo easy to use and navigate on a small screen.

Please Please Please get it fixed soon.

threepiecesuite Wed 28-May-14 21:47:02

Missing the app very, very much.
Not working on my spanking new S5 <boast>, DP's S3 or the Galaxy Tab 3.

LaTourEiffel Wed 28-May-14 23:24:18

HTC one app not working either, come on mumsnet!

Redglitter Thu 29-May-14 01:27:59

This is absolutely ridiculous. How can an app be down for so long although the iPhone/iPad one works

Updates on what's happening wouldn't go amiss

FourForksAche Thu 29-May-14 01:33:00

wine Thanks for looking into it shamtech.

50ShadesofGreyMatter Thu 29-May-14 08:27:08

Not working on my Galaxy S3 sad

RowanMumsnet (MNHQ) Thu 29-May-14 09:28:32


It's because the app doesn't have adverts. I'm cynical. There's no need to rush to fix the app because it doesn't have adds.

It's really not that, Thurlow. It's that these apps (iPhone and Android versions) were built by a third party, and not by our in-house developers. Making any changes at all is thus extremely time-consuming. The whole thing has been a big learning experience for us. (Our almost-ready new mobile site and apps are being built in-house and hopefully it will thus be much easier for us to make changes when we need to.)

We'll see if we can get an update for you now.

SpineInABap Thu 29-May-14 09:36:09

Hmm, just looked on the Google Play Store and the Mumsnet app has only been downloaded between 5000 and 10,000 times, and that counts people who have uninstalled the app later. I thought there would be way more Android Mumsnet users than that! Perhaps we are in minority.

Unfortunately iTunes doesn't give the download total, but it shows 150 odd ratings, compared to 65 rating for the Android app. So from that, can we assume there are approximately 3 times as many iPhone/iPad users as Android users?

Looking at iTunes though, there are just as many people complaining about the app, so it's not just us! wink

RowanMumsnet (MNHQ) Thu 29-May-14 09:36:52

OK - two (two!) members of our team will be working on this today so hopefully we'll have some progress for you soon.

RowanMumsnet (MNHQ) Thu 29-May-14 09:39:46

We know the current apps are not great. We sincerely expect the new ones (and the new mobile site) to blow them out of the water, UX-wise. We're very close to the testing stage with those now.

With a bit of luck, Site Stuff threads about apps will soon be a thing of the past <closes eyes tightly and wishes hard>

RunningKatie Thu 29-May-14 10:08:54

New ones?Exciting!

lucysmam Thu 29-May-14 10:17:48

Ooh, new ones does sound good Katie...wonder if they'll include pics!? (Btw...any post yet?)

Galena Thu 29-May-14 10:40:16

Do you want testers for the new apps? grin

TheCheesyBiscuit Thu 29-May-14 11:36:52

woo hoo. Been able to use app for the first time in over a week today grin well done HQ. Hope this is the end of our troubles!!

mumofboyo Thu 29-May-14 11:40:26

It works!!! Yay!!!
looking forward to the new app!

RowanMumsnet (MNHQ) Thu 29-May-14 11:45:29

<does the conga round the office>

Err.. I can log in now, but nothing comes up in 'I'm on' or 'topics' or 'active'.... So I have an app again, but it's empty?!

littlemisssarcastic Thu 29-May-14 11:53:51

Wahooooooo! !! <<dances a little jig>>

Just tried to log in and it works.

Feels like being reunited with an old friend!!!!

RunningKatie Thu 29-May-14 11:54:03

It's alive! grin grin grin grin grin grin grin grin grin grin

kazzawazzawoo Thu 29-May-14 11:58:17

Yay! I can use it too! Thanks MN smile grin thanks

Breezy1985 Thu 29-May-14 12:11:51

Yay finally, mine seems to be working ok. grin grin grin grin Thank you wine thanks

Breezy1985 Thu 29-May-14 12:14:03

Though now I'll probably get nothing done now for the rest of the day wink

halestone Thu 29-May-14 12:15:54

woohoo thank you MNHQ. I am so happy haha thanks

ohdearitshappeningtome Thu 29-May-14 12:22:48

My app is duff and I'm on iPhone 5s ios7

wibblyjelly Thu 29-May-14 12:25:28

Posting from my app!!grin Please pass on thanks and gin to the tech teamthanks

FourForksAche Thu 29-May-14 12:29:29


Thanks for fixing it grin

mumslife Thu 29-May-14 12:42:46

hurrah its fixed thankssmile

TheCheesyBiscuit Thu 29-May-14 12:53:59

Have just spent last 90 mins pretending to work but actually browsing MN grin Am like a pig in muck!! Well done HQ. Take the techies out for wine or brew

Is it just mine that is empty?! sad

RowanMumsnet (MNHQ) Thu 29-May-14 12:58:54

Oh dear - anyone who's still having problems, can you tell us what device you're using?

AnyFucker Thu 29-May-14 13:00:38

Mine is working < happy dance >

Galena Thu 29-May-14 13:01:00

Woohoo! My Galaxy note 10.1 is a happy tablet! Thank you MNTech!

Molotov Thu 29-May-14 13:15:00

Thanks, mine is working again smile

DameDiazepamTheDramaQueen Thu 29-May-14 13:22:48

Woo hooo I'm in toogrin

Samsung SII, just given it another go. I'm logged in, it says I'm logged in, but there are no threads anywhere! I only un-installed and re-installed it this week when it stopped working, so I doubt that would help?

alemci Thu 29-May-14 13:31:08

me too on bt hotspot away from homesmile

images a chorus of Handel's Messiah


notamonkeysuncle Thu 29-May-14 13:35:26

Yay all up and running for me.
Im off to make brew and have a browse

lucysmam Thu 29-May-14 13:49:26

Um, mine's not working on my S3. Am going to uninstall/reinstall and see what it does

lucysmam Thu 29-May-14 13:51:43

It worked! I'm in smile

onetiredmummy Thu 29-May-14 14:28:40

yay I'm back in! grin grin

CMP69 Thu 29-May-14 15:01:45

It's alive grin

AWitchThisWayComes Thu 29-May-14 15:03:20

Thanks MN, I'm in! grin

rallytog1 Thu 29-May-14 16:05:43

Still not working for me - waaaah!
I'm on an Xperia T and when I open the app in just getting the app home screen that normally just comes up briefly while the app loads. It's been up for 30 mins so far...

rallytog1 Thu 29-May-14 16:06:24

I meant I'm - not in, sorry

lucysmam Thu 29-May-14 16:09:13

rally that's what it did to me. Try uninstalling then reinstalling it - worked on mine smile

RowanMumsnet (MNHQ) Thu 29-May-14 16:27:35

lucysmam is yours working now then?

If so, barking, sounds as though it would be worth uninstalling (again) and installing (again again) - really sorry

lucysmam Thu 29-May-14 16:30:35

yep, all back to normal now thanks rowan smile

QueenFuri Thu 29-May-14 16:32:35

Woohoo its working its been a long week!!😊

QueenFuri Thu 29-May-14 16:33:15

Oi my smiley isn't working grin

RowanMumsnet (MNHQ) Thu 29-May-14 16:52:22


tapdancingmum Thu 29-May-14 17:01:30

Yay I'm in...... Oh but I've got two new books from the library to read in bed now - dilemma.

threepiecesuite Thu 29-May-14 17:04:37

Yay it's fixed! <abandons hoovering>
Thanks MN.

moonegirl Thu 29-May-14 17:16:16

Whoo! Finally, I was lost at work without my mn fix! grin

PedantMarina Thu 29-May-14 17:24:40

Me too! Happy PedantMarina smile

Yay grin MNHQ Tech FTW!

I've just uninstalled and reinstalled and I still get nothing - why just me?!
I can log in fine, but there's no content under any of the menu headings - no search results either.

Thurlow Thu 29-May-14 17:35:13


lil1ady Thu 29-May-14 17:47:45

woohoo I'm on the app!


So much better than the mobile site.

Woohoo!! Tried again and got in this time!!! grin grin grin grin grin Now I can overuse the emoticons without having to type the word out agai grin grin
smile grin sad envy blush hmm biscuit confused confused brew brew thanks wine wine

CointreauVersial Thu 29-May-14 17:56:49

Tried it on a whim.....and it works again. Hoo-bloody-ray for MN!

ChineseFireball Thu 29-May-14 19:12:04

Huzzah! It's working for me too grin Thanks MNHQ and Tech!

Ginfox Thu 29-May-14 20:33:26

It works! Huge thanks to Tech for sorting the problem. thanks thanks thanks

oldsilver Thu 29-May-14 21:20:41

I am in like Flynn - whoever they were smile <goes off to that out...>

Indith Thu 29-May-14 21:25:37

yippee! Thank you mn and techy folks.

Indith Thu 29-May-14 21:25:37

yippee! Thank you mn and techy folks.

MollyBdenum Thu 29-May-14 22:01:45

Yay! It's so nice to be back.

FushandChups Thu 29-May-14 22:22:02


tacal Thu 29-May-14 22:47:42

thank you for fixing smile

mumeeee Thu 29-May-14 23:50:44

Just tried the app again and it's working perfectly. Thanks for fixing

It works thanks smile

heidipi Fri 30-May-14 01:10:00

yay; thank you

Mandy2003 Fri 30-May-14 03:03:06

Thanks grin grin

Now, about the 8 pages of stickies at the top of Active...?

ChineseFireball Fri 30-May-14 06:47:59

Mandy while we wait for a proper fix for the annoying stickies thing (or is it just going to be a shiny new app?!), do they go away if you log out and log in again? That at least works for me, although I then have to go into settings and flip threads twice so that the OP is at the top and newest posts at the bottom. Twice because even though it says they are that way up, they're not.

Marylou2 Fri 30-May-14 08:48:31

Thankyou!!! All good now!!!

Mandy2003 Fri 30-May-14 11:49:20

chinesefireball my phone's a bit primitive and my connection too lumpy to try logging in and out and flipping and all that sad

So happy to have the app working again! Thank you MN! smile

FourForksAche Fri 30-May-14 18:19:54

I will never moan about the app again*, so nice to have it back.

*that bit may not be entirely accurate smile

ThatVikRinA22 Fri 30-May-14 22:19:39

why is mine still not working????!

DuchessofMalfi Sat 31-May-14 06:49:53

Mine's working again smile smile smile smile

piratecat Sat 31-May-14 09:22:17

vicar, same here.

I've deleted the app now, it was pretty useless anyhow. sad

FourForksAche Sat 31-May-14 13:21:07

what phones are you both using? do you know which version of Android you're running?

ThatVikRinA22 Sat 31-May-14 14:52:21

It's working now! As always I was last!

TeaAddict235 Sat 31-May-14 15:50:34

i'm back in business grin

FruitbatAuntie Mon 02-Jun-14 09:51:54

Woohoo, mne still wasn't working, so I unnstalled it and redownloaded it etc. Now all working just fine (apart from the text being just that teeny bit too small and I can't adjust it, but that's not new).

I didn't like not having MN. Not one bit. Too faffy to use chrome on my phone to view. I had lots of appointments last week, and soon read every page on the Guardian App, and was just about getting tempted to download the D** M* app I was so bored! Fixed in the nick of time grin!

nearlyreadytopop Mon 02-Jun-14 14:42:05

I have a Samsung Galaxy S3 mini and its still not working. I have uninstalled and reinstalled. Everything is coming up empty.

nearlyreadytopop Wed 04-Jun-14 14:25:36

Hellloooo smile Any progress on this?

DameDiazepamTheDramaQueen Wed 04-Jun-14 14:28:31

My app works but now I've been kicked out of home computer and won't let me sign in and not accepting passwordhmm

piratecat Wed 04-Jun-14 16:20:46

my app still not working on samsung ace. reinstalled and all that.

AmyMumsnet (MNHQ) Fri 06-Jun-14 11:39:21

Hi there,

We've had a look and the connection problem is now fixed so it won't be that which is causing the issue.

Can you make sure you're signing in with your username and not your email address as this might be the reason that you can't log in. If that doesn't work, pop a screenshot of what you're seeing on this thread and we'll try to get to the bottom of it.

DameDiazepamTheDramaQueen Fri 06-Jun-14 11:41:52

I still can't get into MN on main computersad

RowanMumsnet (MNHQ) Fri 06-Jun-14 11:50:32

Many apologies - we're a bit baffled to be honest. If it was a general problem with the Android app we'd be getting many more complaints about it - so for now (really sorry to be so unhelpful) it's looking more likely to be a problem at your end than at ours.

nearlyreadytopop Tue 10-Jun-14 07:24:42

I'm back! My app works! I logged in with my username instead if email address. Thanks Mnhq

KateSMumsnet (MNHQ) Wed 11-Jun-14 10:25:32

Ah interesting nearlyready - can everyone whose still struggling have a go logging in with the username?

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