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MNHQ have commented on this thread

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MNHQ have commented on this thread

Site stuff

That really wasn't well handled was it MNHQ?

189 replies

ASorcererIsAWizardSquared · 14/08/2015 11:37

Yes, this is a telling off.

Your communication over the Calm Down Jeffrey incident was atrocious.

I find it shocking that you can be sat there, posting to us that all is well and under control when we can see, in front of our very own eyes, that someone was hacking MNHQ posts and editing them, and also posting under posters names and editing other posts as well as deregging and banning other users who insulted them.

The response from you was seriously lacking, on top of your coquettish rubbish about not putting 50p in the meter when you went down over night.

Its not on.

You have a duty to your posters when these things are happening to keep us all informed, we're not stupid and we deserve to be treated with a little more respect. Not fobbed off with half truths and blatant lies.

OP posts:

Report

MeganTrainer · 14/08/2015 11:42

Oh god I can't STAND all the "50p in the meter" crap. I always imagine whoever posts it giggling girlishly and thinking "Oh this'll charm 'em into shutting up".

Just get it sorted. I'm still having to repeatedly log in even though my "keep me logged in" box is checked. Also it keeps crashing again. Bloody ridiculous.

OhYouBadBadKitten · 14/08/2015 11:43

Sorry mn, this I agree with. I do have some sympathy that you may be short staffed if you have people off on their hols. I also understand that you might not want to reveal any weak spots in your security. However, some reassurance about approximately what happened would be really valued by people.

ItsAllGoingToBeFine · 14/08/2015 11:43

I sort of agree. We are all grown ups and I realise MNHQ cant discuss everything for site security reasons, they could have said they were subject to a DDOS attack, and they could have told us they were checking for data breachesbreaches, and that there had been none, with an explanation of how hacker was editing peoples posts without password access.

Obviously the site had some vulnerabilities, but far better for MNHQ to hold their hands up, say what had happened, how it had happened potential impact on users, that it had been fixed.

chaiselounger · 14/08/2015 11:45

50p in the metre? Oh please. I'm not 5. That has got to be one of the most insulting things MN has ever done.
If it was meant to be light and humorous, let me assure you, it wasn't. It was REALLY dumb.

noblegiraffe · 14/08/2015 11:49

I don't know, I think the 50p in the metre thing left Jeffrey with a bit of a limp dick. After all, he was playing for drama and he didn't get any.

Grim Twitter updates about being hacked sparking loads of speculation about who or what and how would have been exactly what the hacker was after.

HarveySchlumpfenburger · 14/08/2015 11:49

Another one who agrees. Didn't something similar happen on the original heartbleed thread too, with MN giving info that conflicted with the information/advice everywhere else?

Backforthis · 14/08/2015 11:52

Maybe when Tech has finished sorting out the security they could get round to removing the stick from your collective arses.

SurlyCue · 14/08/2015 11:52

i knew none of this.

SnakeyMcBadass · 14/08/2015 11:53

Wtf is Jeffrey?

ASorcererIsAWizardSquared · 14/08/2015 11:57

I quite like mine where it is thanks Backforthis, it stops me from putting up with being treated like an idiot.

OP posts:

Mrsmorton · 14/08/2015 11:59

Me neither surly. Gutted I missed all the action!!

ASorcererIsAWizardSquared · 14/08/2015 12:01

for those of you who missed the fun, its all in the Site Outage update thread stickied at the top of site stuff :)

OP posts:

SurlyCue · 14/08/2015 12:04

Ahh i saw that thread in active and then saw it had a hundred gazillion posts and it would take an age to load on my phone so didnt click.

HarveySchlumpfenburger · 14/08/2015 12:08

I've a feeling more people would know about Jeffrey if that thread didn't have a generic title about 'site outage'. I mean, MN falls over with such regularity that it isn't really 'newsworthy'.

CoogerAndDark · 14/08/2015 12:17

I do think shutting it down completely, sorting it and posting in broad terms what had happened and how would have been a good idea, but then again, it wasn't serious, other websites go down and all you get is 'sorry, we are having technical problems', so the response isn't a big deal, really.

Storm in a teacup. Ddos attacks aren't difficult to do and the resolute denial of anything going on while Jeffrey merrily altered MNHQ 's posts was pretty amusing.

AwfulBeryl · 14/08/2015 12:18

I have seen the site outrage thread but I have been too lazy to go through all of it, I didn't realise it was that bad.
So do we know anything about who got in, why they did it and if they can or want to do anything with our info ?
Also if we de reg what happens to our reg details ?
Do they get wiped from your systems ?

Ubik1 · 14/08/2015 12:20

You have a duty to your posters when these things are happening to keep us all informed, we're not stupid and we deserve to be treated with a little more respect. Not fobbed off with half truths and blatant lies.

They don't have any duty to tell you anything at all. If you are getting this upset perhaps you should take a break, op.

It's just a chat site. Sometimes things go wrong. No one dies.

CoogerAndDark · 14/08/2015 12:28

I also think that if a site you are using is experiencing problems then the onus is on you to decide whether to carry on using it (at the time and in the future). Site staff aren't Nanny. They aren't there to soothe your furrowed brow and chase away the Narsty Hacker before he De regs you. Simpler to shut down and Come back up when it's fixed, yes. Moral obligation, no.

The Log In problems don't seem to be linked to the hacking anyway. But I bet it's made Jeffrey's little day to be blamed for it.

MagpieCursedTea · 14/08/2015 12:32

I think the way MNHQ dealt with it gave minimal satisfaction to Jeffrey and that was what they were going for. He didn't get the big drama he wanted. He was treated like the joke that he was and that was the best approach.

chocolatechip123 · 14/08/2015 12:37

I kept misreading it as 'site outrage' and assumed it was just business as usual.

AwfulBeryl · 14/08/2015 12:42

So do people just hack sites for shits and giggles then, are hackers the new trolls ?

TheHouseOnTheLane · 14/08/2015 12:45

I think I got de-regged by him! I've had hell! I've had to name change and everything!

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Arkkorox · 14/08/2015 12:47

What exactly were they supposed to say?

' WE ARE BEING HACKED. EVERYONE PANIC. '

I think they handled what turned out to be a very silly hacker in the right way. Any more publicity and he would have got what he wanted.

plus him altering posts was quite funny

ItsAllGoingToBeFine · 14/08/2015 12:48

There you go MN
blog.statuspage.io/communicating-like-a-pro-during-an-outage-learning-from-twilio-part-1

Arkkorox · 14/08/2015 12:50

I'm forever going to read outage as outrage aren't I...

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