System not allowing me to update newsletter options

(4 Posts)

I have tried over a number of days to update my newsletter preferences (via 'my account') and when I select the newsletters I want to receive it tells me to select 'update'. So I do. The purple 'update' button then changes into a purple 'please wait' button that keeps me waiting and waiting and waiting... but doesn't ever change my preferences.

This has happened over a good few weeks now, as whenever I remember I pop in to change it, but it doesn't actually do anything...

Please could you have a look into this, I miss the emails sad

i had this and tiggyd had a thread about it a couple of weeks ago. MNHQ kindly changed it for me (rowan iirc)

sadly i don't think tiggy's worked, but mine did

RowanMumsnet (MNHQ) Thu 19-Jun-14 15:41:40

Oh dear, sorry about this. Anyone else having trouble?

If you mail in to members@mumsnet.com and let us know what preferences you'd like them set to, Cashmere, we'll try to do it at this end.

Brilliant, will do, thanks Rowan smile

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