Can't get Talk Round-Up

(43 Posts)
PrincessFiorimonde Thu 18-Apr-13 18:46:59

Is it just me?

I know this is not a big problem on the scale of things, but it is beginning to drive me nuts.

Since 18th March I have asked MNHQ why I don't receive the Talk Round-Up via email - even though my Mumsnet settings tell me I should be receiving it. And, indeed, several email messages from MNHQ tell me I should be receiving it. confused

So - where is it?

Has anyone else had the same problem?

I have asked MNHQ if they just hate me, and that's why the Round-Up is not forthcoming. But they assure me that's not the case ...

<goes for a lie down>

Mine disappeared a few weeks ago too hmm

RowanMumsnet (MNHQ) Thu 18-Apr-13 20:53:50

Hi Princess,

I think we've now emailed you with some further suggestions - did you get the mail? Let us know if not.

For anyone else having problems: first off, check that you're definitely subscribed to it via the MyMumsnet tab (marriednotdead, we've checked and you are!)

If you're definitely subscribed, please have a look here.

The top bit's a little out of date, but the bit about checking your My Mumsnet to see if there's a red message is still important. The other thing that's worth doing is adding newsletters@email.mumsnet.com into your email address book.

If you do all this and still don't get a TRU on Friday, please let us know!

PrincessFiorimonde Thu 18-Apr-13 21:06:18

Hi Rowan

Thanks for replying. I saw Helen's email only a short while ago, but have followed her suggestions and nothing happened. Will see what happens tomorrow. I posted this just to see if anyone else is having the same problem.

I'm sure you didn't really mean to leave me out. commons.wikimedia.org/wiki/File:Crying-girl.jpg

<big gulp>

magimedi Fri 19-Apr-13 11:36:34

I have also subscribed for talk round up & am not getting it - nor is it in my spam box.

Could I get it, please?

Thanks.

HelenMumsnet (MNHQ) Fri 19-Apr-13 15:02:33

Have you tried RowanMN's suggestions, magimedi?

magimedi Fri 19-Apr-13 17:00:01

Yes, Helen, to no avail. I am signed up for the for the talk round up, have checked spam & have checked everything else.

HelenMumsnet (MNHQ) Fri 19-Apr-13 17:07:39

OK, we've just looked as we can see you reactivated your signup at 11.33am today.

That might possibly be a tad late to be sure of getting today's Roundup.

Can you bear to wait till next Friday and let us know if you get one then?

(Do please make sure newsletters@email.mumsnet.com is in your email address book)

magimedi Fri 19-Apr-13 22:53:47

I can bear it - just grin

Many thanks & wine to you all!

K8Middleton Fri 19-Apr-13 23:54:14

Can you stick it back on the tab at the top of the page please? There's one from January still there.

I like to be able to just click and view from the talk boards.

Tee2072 Sat 20-Apr-13 07:39:02

Apparently, they can't K8. Some tech thing with the new format.

Last they mentioned it, they were working on it.

K8Middleton Sat 20-Apr-13 23:44:54

Thanks Tee smile

magimedi Mon 29-Apr-13 19:52:41

Been away & out of reach of internet, but I didn't get last Friday's talk round up (26 April).

Would love to have it!

Thanks! wine

magimedi Tue 30-Apr-13 23:10:43

Bump!

PrincessFiorimonde Wed 01-May-13 10:50:59

Looks like it's just you and me then, magi.

magimedi Wed 01-May-13 11:14:30

What I don't understand is I have had email from MNHQ when I've reported a post...............

HelenMumsnet (MNHQ) Wed 01-May-13 11:47:55

Oh dear, sorry you haven't had a reply from us on this thread lately.

And sorry to hear you two are still not getting Talk Round up. How puzzling.

We'll just have another look at your settings from this end.

Tech (MNHQ) Wed 01-May-13 12:48:22

Hi magimedi and princess, this was a problem on our side. You should have just got emails confirming you are subscribed now. Could you let us know if not. Thanks. Sorry for the troubles....

PrincessFiorimonde Wed 01-May-13 13:39:05

Yes, I've just seen your email. Many thanks. Unfortunately I'm now going to be away for a couple of weeks, so receiving the Round-Up will be a pleasure deferred. Or summat. grin

magimedi Wed 01-May-13 16:19:26

flowers Tech - have got the email!

brew - I assume it's too early for wine grin

HelenMumsnet (MNHQ) Wed 01-May-13 17:41:10

magimedi

flowers Tech - have got the email!

brew - I assume it's too early for wine grin

Yay! wine <never too early>

And have a good hols, PrincessF

magimedi Wed 01-May-13 17:47:41

Yay! wine <never too early>

You know, I haven't been on MN for long but I wasn't at all surprised by that reply !

And have just noticed the time! wine o'clock. Byeeeeeee

NotTreadingGrapes Sat 04-May-13 14:17:18

Can I bump this to say I'm not getting them either?

Am definitely subscribed according to account details.

I can't go to work on Friday afternoon if I haven't read roundup. You'll be in trouble with my boss HQ!

Tech (MNHQ) Sat 04-May-13 16:55:42

Hi, NTG, we'll take a look at this. We are in the middle of changing the way we send newsletters and subscriptions are taking a bit longer to activate than they used to. It should all be sorted by next week. I'll check your sub manually now. Sorry for the trouble.

Dejected Sat 11-May-13 08:35:00

I'm not getting them either sad I love the talk roundup too and have missed it since it's not been on the site.

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