Response times

(5 Posts)
Lamere Mon 17-Oct-16 19:09:58

I am waiting to hear back from the Head of Year regarding my year 7 child (settling in issues). I spoke to them on Thursday and they gave the impression they would look into immediately and chat to the child. I've still not heard anything. I'm getting a bit worried about responsiveness as I previously emailed a form tutor (more about admin issues) and he never responded. What should I expect? Thanks

noblegiraffe Mon 17-Oct-16 20:02:47

Schools are busy places, unfortunately. Have they spoken to your DC yet? Maybe chase with an email tomorrow if not (depending on how serious the issues are).

BackforGood Tue 18-Oct-16 19:12:50

I think this is in a reasonable time frame.
I mean, without knowing the issues, I'd expect the HoY to need to speak to different staff (or pupils?) and not everyone would necessarily have been available first time she went to find them, etc.
I think if I'd not heard by end of Wednesday, I might enquire again as to how things are progressing.

Katnisnevergreen Tue 18-Oct-16 20:08:01

My school has a 48 hour policy for holding emails, then as long as it takes to follow up. I personally keep the parents updated throughout.

Lamere Wed 19-Oct-16 07:28:55

Thanks for your responses everyone. I found out yesterday when I rang the school that the HOY is off on school trip for whole, week. I would have appreciated quick email from him saying he would look into on return rather than nothing - appreciate everyone is busy but a quick message to keep me in the loop would have helped hmm

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