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Fake Bugaboo? Help!

(38 Posts)
Bunnyboo1 Tue 12-Jul-11 16:01:47

Hope that one of you experts can help as am quietly panicking that I have been well and truly 'had'. I have just bought one of these bugaboos (hope link has worked below - very new to this!) and a friend has just said is far too good to be true, so must be a fake. sad

cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&item=220809245577&category=66700&_trksid=p5197.c0.m619

Does anyone have a clue about how I find out? I paid on paypal yesterday so presume I could get money back at the moment? Or should I wait for it to arrive (been told 15 days), hope for the best and then deal with it if it isn't real? AGGGHHHHH!!! What have I done?!

Thank you so much for any help with this.

MotherPanda Tue 12-Jul-11 16:07:33

Hmm.. the seller has 100% positive feedback which is a good start.

are you sure that the pram is new - there are several pictures - the yellow and the red one look used.

do you know if any of the pics are actually of the pram you have paid for? or have they just googled several pictures.

Did you pay with buy it now? In which case you are entitled to a refund now or when it arrives (if you wait till its posted, you wont get postage refunded though)

allhailtheaubergine Tue 12-Jul-11 16:10:20

Are there really fake pushchairs?

shock

omnishambles Tue 12-Jul-11 16:13:18

Are there really pushchairs that cost 600quid shock

TheRealMBJ Tue 12-Jul-11 16:13:46

I'm not sure that it is definitely too good to be true.

It is cheap, but when I bought mine 2 years ago there were some on eBay atva similar price to this.

MotherPanda Tue 12-Jul-11 16:17:35

My only concern is that all the photos are different.

Email the seller and clarify which photo is the pushchair you have paid for - and if any of them are actual photos, or if they just nicked them from google.

It cant be all of them!

Guildfordnanny Tue 12-Jul-11 16:30:29

I think I would ask some more. For example unless the seller is an official Bugaboo dealer then Bugaboo won't honour the warranty. Ask if they are returns. To be honest, right now I would maybe research the seller a bit and continue with the sale. Paypal and EBay are 99.9% on the buyers side. So should you change your mind, as long as you keepthe packaging / repack as new there should be no problem with a return. I bought my Chameleon for £350 brand new with loads of extras from a catalogue photography shoot two years ago so there are bargains to be had. See what you think when you get it. But be aware the warranty may be worthless unless they have a proper non EBay shop.

Bunnyboo1 Tue 12-Jul-11 17:07:48

You have all been amazingly helpful, thank you so so much. Just emailed the seller to see if she can send me some pix of actual pram etc. I'll sit it out and see what I think when it arrives. The only other things I noticed was one of the photos, although it seems a generic one, has 'cameleon bugaboo' written which seems an odd way round. Although this may jsut be a random photo nicked from the internet somewhere. Thanks again, and I'll let you know any developments!

Nicplus1and1baking Tue 12-Jul-11 21:48:07

I dont think its to good to be true really, not totally up on bugaboos but with any product you will always fi a good deal if you do some searching.

Youve done the right thing imo, see what the seller comes back with as regards to what exact one youve purchased.

Good luck

saoirse86 Wed 13-Jul-11 11:15:23

It doesn't seem ridiculously cheap. You can get them for £675. If it was about £500 then maybe that would be suspiciously cheap, but not at £600.

I can't see where it says "cameleon bugaboo" confused and I've looked closely at the pictures.

I personally wouldn't be that concerned about whether the pictures are of the actual pushchair or not, after all you can buy from John Lewis and you're not seeing the actual pushchair you're buying.

The only things I'd be concerned about is what colour it is because it doesn't actually say, you just assume it's red, and the warranty as GuildfordNanny said.

I'm sure it'll be fine. It says they accept returns but if it's fake and you can prove it, you'd get your money back without having to post it back.

Bunnyboo1 Thu 14-Jul-11 13:43:19

Just an update....

Heard back from seller as follows:
---------------------------------------------------
Bunnyboo - Just wondering if you had been able to track the parcel at all as yet? I am planning on having some friends to stay while I am on holiday, and need to make sure my dates tie in with the delivery etc.

Also, will the courier wait while I unpack the pram to check it etc? If not, will this effect returns if there is anything wrong etc?

seller - HI THERE THE SELLER HAS SENT EMAIL AND ONLY JUST RECEIVED IT HE HAS GONE ON HOLIDAY FOR TWO WKS IM SO SORRY IAM UNABLE TO PLACE YOUR ORDER I CAN EITHER GIVE YOU FULL REFUND OR IF YOU WILLING TO WAIT TILL HE GETS BACK IN TWO WKS IM SO SORRY IV GOT A FEW EMAILS TO SEND THIS MORNING

Bunnyboo - Hi there, are there any other colour combinations which are available now at all? thanks

seller - hi there i have sent you a refund as seller and decided to take a 2 wk holiday not happy so cannot take orders at min really sorry
--------------------------------------------------------

So, all in all really disappointed. sad

Money not showing in paypal as yet, but guess from all the correspondance I'll have no problem there.

I may yet get lucky in my search! Just can't spend £770 on a new cam, however much I want one!!!
Thank you so much again. Really appreciated the reassurances and sounds like I was just unlucky here.

B

HoneyNorwegianRidgebackdragon Thu 14-Jul-11 13:49:15

I'm selling a 2nd gen Cam on the boards which is in really good condition wink

suzie38 Thu 14-Jul-11 15:31:32

John Lewis are selling online for £680.

MotherPanda Thu 14-Jul-11 15:41:03

Make sure you get your money back! You can start a claim through paypal if the money isnt there asap.

MonkeysPunk Thu 14-Jul-11 17:32:58

If refund had been issued it should have been showing in your account with immediate affect.
I would contact both eBay and paypal and express your concerns if your money hasn't showed up in your account yet they are claiming to have refunded you. I would be telephoning not emailing at this stage.
Good luck!

zipzap Thu 14-Jul-11 20:01:55

With a reply like that I'd start to worry if there was ever a pram in the first place! Do keep an eye out for your money returning and let us know if when it turns up... Good luck!

Guildfordnanny Thu 14-Jul-11 23:20:21

It's good you followed this up and didnt just wait! Don't worry about your money - between EBay and Paypal you will get it back but you could open a dispute case if it's not back say by the end of tomorrow and speed things up. You have proof there that a refund has been promised. Good luck and Zi hope you find another.

HereLiesDobbyAFreeElf Fri 15-Jul-11 12:24:13

Take the refund. I'd but a 2nd hand cam tbh, most bugaboo owners keep them in pristine condition. Ask on the pram sales board if anyone selling one.

Bunnyboo1 Mon 18-Jul-11 19:34:45

Ahhh the plot thickens! got home today to find a delivery note saying a parcel had been left next door.

Picked it up, and low and behold, it's the bug! Anyway, having opened it up, I am 99% sure it is a fake. It 'smells' funny, REALLY plasticky if that makes sense. Also the materials and finish is not what I would expect of a premium brand like this. Although I haven't owned one now for 4 years, I expect the changes aren't this significant! It also has been shipped directly from China - bit of a give away I would ahve throught!

Having spoken to both paypal and ebay last week about refund (told to give seller to this Thurs) I found them pretty useless to be honest. Paypal was better as it was a scottish man who I could at least understand what he was telling me to do. If it is a fake do I have to repackage it up and return? Does anyone know? Don't really want to incur such a cost especially for a product that under no circumstances should be resold as it could be unsafe. Not sure what my next move is. Any ANY advice would be so welcome. Haven't contacted teh seller again as yet. Thanks again for bearing with such a numpty who has had her fingers well and truly burned. sad So annoying especially as I can't afford to buy another one until this has been resolved. Waaaaaahhhhhhh!!!!! <stamps foot>

Guildfordnanny Mon 18-Jul-11 19:41:40

Can you post some detailed photos? I am sure there have been enough Chameleon owners here to have a squizz and give opinions. Also have you photos of the box? Can you find the chassis number? For a standard return you would have to pay postage back and even if you went through rthe dispute centre you may incur return costs too. I would try your hardest to work out if it fake or not first because then I suspect you have a better case, not least with trading standards.

misdee Mon 18-Jul-11 19:46:16

contact bugaboo direct and mail them some pics.

aswellasyou Mon 18-Jul-11 19:51:45

I believe eBay take the sale of conterfeit goods very seriously and I'd say it's likely you won't have to send it back. But definitely be sure it is fake first.

Bunnyboo1 Tue 19-Jul-11 15:11:36

I have contacted Bugaboo and they confirmed that the serial number matches about 100 others so therefore is definitely counterfeit. Emailed seller to tell me how she intends to resolve it, but not holding out any hope. The package came from China, so I really hope I am not going to be made to pay for a return there.

Really appreciated all your input. Thank you so much for all your help. Fingers crossed I get refunded after all this! No guarantee I guess....

Guildfordnanny Tue 19-Jul-11 15:15:09

I think at this point I would phone EBay direct and get them involved TBH. They have a telephone number if you look online. Good luck!

MonkeysPunk Tue 19-Jul-11 17:29:15

I should imagine the police might be involved? Sale of counterfeit goods is illegal - and I don't think you need to return counterfeit goods in order to get a refund. I would doubt very much that is what needs to be done!

Please telephone eBay / Paypal!!!

Paypal surely guarantee all eBay transactions - so provided you have proof the goods are counterfeit - Paypal should pay you back the money (they must be insured for this!) while eBay pursue the prosecution of the seller.

zipzap Tue 19-Jul-11 23:25:24

police and trading standards too I'd have thought. There was something on the tv the other day about trading standards having confiscated a load of fake chainsaws that were being sold cheaply in markets - hugely dangerous and no safety features.

you can kind of understand (albeit not agree with) people counterfeiting dvds/cds etc as the duplication is so simple but the thought that people are going out there and making quite complicated things like prams and diy equipment and selling dangerous stuff, it's a whole different different league. scary stuff.

Purplebuns Fri 22-Jul-11 19:58:35

Sorry to read about your ordeal, Mothercare do 20% off discount codes at times and also it can be worth ringing any local pushchairs stores as you can usually get a 10% discount, maybe more if you haggle. Best of luck!

lecohen Fri 29-Jul-11 13:14:24

Hi, just open a paypal dispute, they will help

Bunnyboo1 Fri 05-Aug-11 10:27:14

Just wanted to thank you all for all your advice, sympathy and tips.

I had to go via Ebay/Paypal in the end to get a refund, but ended up feeling really sorry for the seller as she had obviously been 'had' by her supplier. Although she said she was going to keep the buggy and use it for her baby! Having seen the workmanship on it, I couldn't believe it, but she seemed happy with the arrangement.

Anyway, thanks so much again and will definitely be on the look out for 20% discount codes for Mothercare Purplebuns. Sounds just what I need! Thanks!

Honeydragon Fri 05-Aug-11 10:29:12

bunnyboo their a 15% discount at present

Honeydragon Fri 05-Aug-11 10:31:57

so the Cam. with pushchair and pram is £655 inc delivery

Honeydragon Fri 05-Aug-11 10:33:08

no minimum spend with code: S4PN
Ends: 12/08/2011 (at midnight)

Bunnyboo1 Fri 05-Aug-11 10:38:23

Honey thank you so much for that. Just tried it and it won't let me use it for the Bugaboo! Guess they have you over a barrel! Oh well....back to Ebay I strop! Hope I manage to get one before baby arrives in a few weeks! Haha!

BikeRunSki Fri 05-Aug-11 10:44:56

Try www.pushchairtrader.co.uk too.
And www.preloved.co.uk

Forgottensomething Fri 05-Aug-11 10:46:45

Mothercare give 10% off with JLK code online

Also you get 15% off if you open a baby plan instore and you'll get a 25 quid off voucher with the baby and me club that's how I got mine they let me use both discounts instore

MonkeysPunk Fri 05-Aug-11 10:48:27

Bunnyboo, I wouldn't feel too sorry for the seller who is claiming to have been "had" by her supplier....for one she was potentially making a lot of profit out of the deal in the first place (buying cheap selling expensive) and secondly she could be just playing this part of "innocent/ daft" to try and save herself further trouble. I would doubt she even has a baby she intends to use it for, and may even sell locally to someone else.
Why haven't the police been involved? Counterfeit goods are supposed to be seized while the crime is investigated.
The seller is a criminal. She sold you counterfeit goods.
This fake is not fulfilling any safety standards and could be lethal if used.

Bunnyboo1 Fri 05-Aug-11 11:59:39

MonkeysPunk I absolutely agree. I sent the seller links to the British Standards advice and told her to get trading standards involved in her dispute with her seller. I didn't report it to police though, maybe I should have. I thought that Ebay would do this or at least take it further.

I was pretty unimpressed by the 'support' from them - not least finding a contact number to actually ask about what to do! However, they told me in no uncertain terms that I had to return the pram to the seller before any refund would be issued! Was VERY surprised by this I have to say as I didn't expect to have to pay to do this when the item was by the sellers own admission not as discribed. Learned a fair bit through this I must say!

Anyway, you're absolutely right. She probably knew more than she's admitted!

MonkeysPunk Fri 05-Aug-11 22:16:43

I am shocked to hear how sh*te eBay have been over this. They are really not taking it seriously. I can't understand you having to return the "evidence" in order to get your refund either. Have you asked them for compensation for this postage? I would.
Did you tell them the baby item supplied didn't meet safety standards and therefore was potentially lethal?
I know at the time you were probably just relieved to get your money back (i would have been!). It's shocking to find eBay so casual about this situation. Are bugaboo wanting to take legal action against the seller?

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