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Mothercare now offering 2 year guarantee on pushchairs

0 replies

onadietcokebreak · 02/08/2010 23:55

Just noticed this post on Moneysaving expert so I have copied and pasted it. Seems like this could be good news.

All pushchairs, strollers and car seats sold by mothercare in the UK after 21st July 2010 will be subject to a two year guarantee.

? We are happy to refund or exchange any unused pushchair, stroller and car seat returned within 28 days of purchase as long as it is returned in an unused condition and in original packaging. Proof of purchase is required.
? We will provide a full refund or exchange if the pushchair, stroller and car seat displays a fault within 28 days of the guarantee validation date.
? We will offer a spare, repair or replacement product free of charge where the pushchair, stroller and car seat displays a fault within the first two years of the guarantee validation date. The choice of service is at Mothercare?s discretion.
? We will provide a courtesy stroller whilst the pushchair or stroller is out of use, awaiting a spare part or repair. This service is available through your local store.
? This does not affect your rights if the product is faulty or misdescribed.

The guarantee covers:
? All pushchairs, strollers & car seats
? All parts except inflatable tyres, inner tubes and rain covers.
? We will endeavour to provide matching fabric for repairs and/or spares, if this is not available we will provide coordinating colors.
? Where a spare or repair is uneconomical, Mothercare will offer a replacement product.
? Mothercare may inspect the product and verify fault before offering a spare, repair, replacement or refund.

The guarantee does not cover:
? Damage caused by non domestic use
? General wear and tear, for example; worn wheels, damaged rain covers, worn/torn fabric.
? Deliberate damage, misuse or neglect
? Product which has been modified, undergone an unauthorized repair or used a non approved spare part.
? Car seats which have been involved in an accident. We recommend all car seats should be replaced if involved in an accident.
? Cosmetic damage
? Matching accessories, e.g. change bags, cosytoes etc
? Loss incurred as a result of not being able to use a product whilst waiting for a spare part or repair as we will provide a courtesy stroller.

We can provide spare parts and repairs for damages which fall outside the scope of the guarantee. Prices are quoted on an individual basis. Please contact stores or customer care for more details.

To claim against the guarantee, mothercare guarantee booklet and proof of purchase are required. Guarantee is invalid if sticker is not present.

Keeping you mobile:
We will provide you with a courtesy stroller, subject to availability, whilst yours is away for repair.
This does not affect your rights if the product is faulty or misdescribed.

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