Roundhouse Kitchen

(37 Posts)
laketa Tue 01-Jun-10 09:38:33

Just about to sign Terms and Conditions for a Roundhouse Designs kitchen, and having a last minute panic about a) are they any good and b) T&C are massively slanted in their favour, not sure if that's standard for a bespoke kitchen. Loathe to spend this much money when I'm not 100% certain. Has anyone used Roundhouse before? Or had similar experience of T&C with bespoke kitchen designers?

HKmama Tue 12-Aug-14 19:00:28

Just want to add my tuppence worth on this thread even though it's old. Roundhouse are a complete rip off. They use melamine faced chipboard (MFC) to build their kitchens which they describe as "walnut veneer". Don't be conned it's plastic. I have never regretted a large purchase so much in my life. Also their sell is all about bespoke which couldn't be further from the truth. Give these guys a very wide berth.

ess1 Tue 10-Sep-13 13:59:53

8 years in and our kitchen still looks amazing. Built like a tank.

Jancis2000 Mon 01-Jul-13 20:55:00

We were impressed with Roundhouse from start to finish. No complaints about paint. The fitter who fitted our kitchen (and wardrobes) was a perfectionist and it all looks amazing.

pletmorfar Thu 20-Jun-13 15:38:14

Anyone else had bad experience with Roundhouse i.e. paint coming off their units, badly fitted?

HattyR Tue 11-Jun-13 11:31:50

I'm writing this from MY Roundhouse kitchen! Its totally beautiful, and works really well. Our designer Ben was brilliant. Maybe we were lucky because our builders were so good, but the fitting went very smoothly.
The whole process is long, but worth it.

Hannibal2 Sun 31-Mar-13 20:43:01

Just had a Roundhouse kitchen fitted. Excellent service, everything happened on time, great after- sales , Looks fantastic , everyone admires it.Highly recommend. It's our second Roundhouse and we're delighted.

TheSecondComing Sun 13-Jan-13 00:39:21

Message withdrawn at poster's request.

audrey01 Sat 12-Jan-13 23:02:08

Does John Lewis fit your own appliances within their kitchen units or do these have to be bought from them? I'm asking because you can get same appliances cheaper via online retailers rather than being stuck with John Lewis website. How much more expensive is to go for the supply & fit option vs. supply only?

TheSecondComing Sat 12-Jan-13 21:47:17

Message withdrawn at poster's request.

nanimcfee Sat 12-Jan-13 21:43:53

I was a kitchen designer with a small bespoke handmade company for over 10 years. Now my partner and I are starting our own company -www.chalkhouseinteriors.co.uk . I found this post because of all the high cost 'glossy' kitchen companies we've looked at, Roundhouse was the one that attracted me most - I like the clean simple stylish lines - something which we aspire to. Its certainly been an eye-opener and we'll take some lessons from it. I would have thought that at the top end of the market they would have been using painted hard wood for the doors rather than spray painted mdf. I can only guess that the wide range of experiences illustrated in the thread might be down to them expanding past their ability to control their quality - different teams in different areas etc.

annh Tue 11-Dec-12 08:51:42

Interesting that all the positive reviews are from brand-new posters ..... just sayin'.

Cazbot Tue 11-Dec-12 07:22:13

We've got a small roundhouse kitchen and we're really happy with it. It was fitted about 5 years ago, still looks great and works perfectly - great drawer action etc smile
They were fast and efficient when they were in. Getting a kitchen fitted when you're living in the house has to rate as one of the worst bits of doing up your home (unreasonably, it always makes me want to cry) but they were as quick as they could be and the level of finish is great.
Plus we always get the 'wow what a nice kitchen' comments which is pretty good.

Cotswold Mon 10-Dec-12 17:08:51

We bought a kitchen from Roundhouse last year and were really happy. A new kitchen is always a big disruption but they got back to us quickly on any issues and did what they promised. The end result has transformed our house. I'd recommend them.

Autumnmumm Fri 23-Nov-12 20:25:16

My friend has a roundhouse kitchen. imho our ikea one looks equally good and it cost a fifth of the price.
Just sayin

marmitemummy Fri 23-Nov-12 16:40:34

You are all making me very nervous!
Have just spent a fortune on a Roundhouse kitchen and are 4 weeks into the 7 week project.
The actual kitchen itself is now sitting in the middle of the room waiting to be installed Monday.
So far, they could not have been more polite, helpful, attentive and brilliant with us. They are constantly on the phone or here checking things over. The thing about making your builders prepare absolutely everything is true though. The design meant that we had to get a plumber in to move a load of pipes (we had no idea we would need to do this) and the builder has ended up needing an extra week as he was expected to basically prep each last detail for them to simply come & fit. Will let you know how we get on!

Harley12 Sat 10-Nov-12 13:07:46

Glad I have just read these reviews! We were on our way to Roundhouse this afternoon, NOT anymore thou. Phew!

RMALIK Thu 25-Oct-12 16:17:02

We have bought 2 kitchens from Roundhouse. The first one several years ago was excellent, and so having moved house we went back in 2011

Prices have been hiked, service and design was surprisingly poor given their design led- ethos, and the £30k+ pricetag. Some glaring errors such as lack of a cutlery drawer we are still stuck with. The memory of the poor service, never getting back to us and generally unpleasant experience we also suffer every time we see the Roundhouse logo, which they tack onto every available surface

1 year in and the kitchen is already showing signs of wear with doors coming loose, and certain issues with the appliances. Given their poor service and unhelpfulness during fitting I will actually have this fixed myself rather than suffer trying to have them provide any further service

Overpriced and underwhelming, I would certainly not recommend them

tuyas Fri 28-Sep-12 14:18:49

I would think very carefully before deciding on a Roundhouse Kitchen i have had bad luck from the very beginning, my kitchen was delivered at the beginning of June, now we are at the end of September and its still not complete the organization is very poor indeed, with things being completely missed off the order, and having to wait weeks for them to arrive only to find the items are wrong again, the problem now is seeing my kitchen was started back in June 2012 they seem to have forgotten about me altogether, not even answering my messages. you have been warned

MummyLSA Sat 01-Sep-12 18:50:55

I'm currently debating a Roundhouse kitchen which I was very excited about until I read some of the above posts. But are any other kitchens any better at the same level?
Also how much of a discount were you able to negotiate. They have come in above our budget (of course) and at the moment are fairly adamant there is no room for manouvre, which of course in the current economic climate is utter nonsense.
Would be interested to hear your views.
Thanks

Sinkingfeeling Fri 24-Aug-12 15:44:03

Goodness, Chiswickmom, anyone would think you worked for them! wink

chiswickmom Fri 24-Aug-12 14:44:49

Our experience with Roundhouse couldn't have been more different. The whole process was very professional, well-organised and I ended up with exactly the kitchen I had dreamed of - fairly similar in layout to my previous one (I'm a creature of habit) but so much better made, with lovely quality. I particularly like my huge new pantry cabinet which has an amazing amount of storage. The designer was very patient with me and my endless indecisions, the kitchen was delivered on time and fitted straight away by a fitter who couldn't have been more polite. He had real attention to detail and was also immaculately tidy. I would recommend the company, in fact I already have!

JennyPiccolo Wed 11-Jul-12 06:49:48

There's no excuse for chipping paint. I sell coatings to kitchen manufacturers and they should have a guarantee of ten years at a minimum when applied correctly. Even on mdf.

wrong even.....

Not looking to have a new kitchen, well I'd love one but there is nothing worng with the one I've got, it's just 10 years old, but still good, damn it!

But Good Grief, over £40,000 on a new kitchen that you are NOT happy with, I would cry forever sad.

Actually over £40,000 on a new kitchen you are happy with is a bit shock for me but that's just envy on my part.

<Gives dated but very nice kitchen a hard stare.>

alexandrageddes Mon 09-Jul-12 10:04:31

We just had a Roundhouse kitchen, and although it looks fab, it has been a totally nightmare end to end, and things continually go wrong with it. from the kitchen fitters being abusively rude to me (swearing at me in front of my daughter and then laughing when I cried), to the work surface needing weeks of fixing as it had been dropped, to the dishwasher not being fitted correctly, so not working....the list goes on and given the cost (it came to over £40k), I really regret it. their staff do the bare minimum to keep you quiet and get your money. proceed with caution, choosing roundhouse was the biggest mistake i have made.

oh, and echoing malvernmum, our cabinets have already started to chipped, after just a few weeks.

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