Worst feedback you've got from a viewing?(71 Posts)
Our estate agent just called to let me know that our viewers on saturday won't be buying our house because a) there would be too much work to do in replacing our bathrooms (house is only ten years old, but they could do with being updated), b) the garden was untidy (this has INCENSED me!! I am a keen gardener, but it's JANUARY! BTW, no junk in the garden, it's just dormant) and c) we have housing association homes behind us. Apart from the garden issue (grrrrr), the other two points are fair enough reasons as to why someone might not buy a house. However, does the estate agent have to call me and just basically say 'Yeah, your house is a bit shit. Bye!'. Its so demoralising, and doesn't actually help (I can hardly move my house, or demolish my neighbours housing association places, can I?) So, cheer me up. Tell me your tales of feedback woe.
Living in a townhouse (ie. 3 storeys). One lot of viewers didn't buy becuase there were 'too many stairs'!
What did they think we'd have - escalators? Lifts? Rope ladders?
Tell him to stop sending pillocks round to view it.
not me, but my late grandmother's apartment is for sale, and someone got to the point of making an offer and 2 weeks later, they pulled out as they didn't want to live on the ground floor. like they'd only just noticed.
Ah, yes, the viewers who turn up and haven't actually read the house details. They tend to wander around, and then look all surprised that there isn't a conservatory. A conservatory that they have invented in their own minds, because we have never claimed conservatory ownership, not in person or on paper. Yet still they look for it <weeps silently>
'They didn't really want to be so close to the neighbours' Errr - it's a mid-terrace, what were they expectng?
my road was too narrow- we've got front gardens on both sides of the road, buses used to go up it, but he was looking for property in an area of my town that is known for it's narrow streets! knob
PMSL @ 'too close to the neighbours' and 'too many stairs'
Not a house viewing, but years ago we had a holiday cottage that we rented out via an agency.
We had some very odd feedback
One couple complained that the cottage was called 'Beech Cootage' (large beech tree in the garden) but it was 10 miles from the coast.
They threatened to sue us for misleading them.
When we sold our house we had an offer in considerably under the asking price because it need 'modernising'. The house was 5 years old. Another claimed there wouldn't be enough storage, even though there was built in wardrobe in all 4 bedrooms, an airing cupboard and an understairs cupboard.
We've had first time buyers who are renting the same size house on the same estate as the one we are selling complain that the house is too small... Did they think owning it would transform it into a tardis?
Viewers coming to look at our flat complained about it being a flat, they wanted a house
So do we, that's why we're moving!!!
This wasn't our house,but when we were buying our first house,the vendors had found another house to move to.We put our offer in,dealt with a lot of nobbishness from them over various stuff and had finally agreed a moving date.We then had a phonecall from the agents saying that ,although the vendors had seen the house they'd like,they hadn't actually viewed it until now and once they'd viewed it,they didn't like it and it wasn't suitable-oh yes,they also wanted to go on holiday the next day,so wouldn't be able to start looking for somewhere to live until they returned.So could we put the moving date back until they had come home and found somewhere else?
We had just given notice on our place,so had no where to go,but we told them if they didn't honour the original date,we were pulling out.
It worked,but before they went,they told our new neighbours top be,that I was a hard faced bitch who wore the trousers in our relationship!
we had one lot in the US complain our furniture was 'too foreign'.
They weren't buying the bloody furniture.
Don't take it personally, people say stupid things because stupid estate agents put them on the spot, and then they write down the stupidity and present it to you as if it's somehow your fault!
We were trying to sell an East London loft and I lost count of the people who complained about 'open plan living' or sloping walls (we were on the top floor, both the photos and details clearly explained that the roofline gave reduced head height in some areas). Honestly, you want a nice square beige box, don't waste my time looking at my BEAUTIFUL, unique, characterful city loft.
We sold one house where dp had a drumkit in the garage.It was just a bog standard garage and the wife of the couple wanted to see planning etc for the 'music room'
I've told EAs not to report back to me any feedback that could have been found on the estate agents or that I can't do anything about because it just winds me up. I'd rather they came back with hurtful comments such as it's dirty/untidy/dull looking becasue I could alter these.
OP - sorry to hear that dissed your garden. Very few gardens look their best in January, after the snow. I did view a house last month where they had left out photos of the garden in full bloom, which was really helpful.
What 30And said, and also do insist to the agents that they don't waste your time and only send viewers who are aware of those and any other salient points. Specify no property tourists.
A woman who told me she didn't go in her own garden much, who surveyed the garden from under a tree at dusk said our lovely, south-facing garden was too dark.
I suspect that our agent is desperate. We have been on the market since september, and have had around 15 viewings. The feedback has all been 'niggly' IYSWIM (downstairs is too small, not enough parking etc). Nothing specific, or consistent. I think our agent may be literally dragging people in. The property market is at a virtual standstill in this area, and he has to be seen to be doing something. I have specified that only people in a position to move, who understand where the house is and what it consists of, should be allowed to view. It is not going well
Chickens (did you used to have no lips?), all that being the case and if you are desperate to sell...you know what you have to do ..
one guy told my estate agent that they would never buy a house that hass housed a dog
I did indeed have no lips, Hully. Chickens still don't, but other peeps kept accusing me of shaving o lips, whatever they may be. We're not desperate to sell, but it would be nice. After all, this place has shit bathrooms, a messy garden and as for the undesirables over the back...<tuts>
aJumpedUpPantryBoy - I love your story about the people who complained about Beech Cottage not being near the beach. I'd have taken great pleasure in explaining ve-e-ry slo-o-wly...
Oh I had some good ones when our flat in London was up for sale.
One couple thought it was the WHOLE block of 16 flats and were disappointed it was only the one, WTF did they expect for that price?
Another loon of a woman came round and said she wanted a flat with a balcony and a garden (mine had neither) then went on about the area and burnt out cars oh and she paid me a compliment and said "you would never guess you had cats in here it's so fresh!"
We have ben so disheartened with trying to sell. Last week we had a couple who turned up to view just as we sat down to eat, we let them in amongst the lunch chaos in a very messy kitchen!
Quite a few people have commented on the fact that they don't want a semi-detached house......well don't waste our time coming to look round our semi-detached house then....
Its coming off the market next week will have to look into rather more upsetting options now...
tearinghairout - we did, they told us they were still going to sue because it wasn't at all clear. (The fact that we live 10 miles from the coast might have been another minor clue)
Funnily enough, we never did hear from their solicitors
When we were selling our house it was advertised as 2 double bedrooms and 1 single bedroom on the first floor.
One set of viewers rejected it because it didn't have a ground floor bedroom.
When selling our old house we attracted a few loons!
One couple did not want it because there were children in the house next door (a 6 month old baby and the house was detached!) There was a man who was put off by the lack of a 4th bedroom ummm it is a 3 bedroom house!
One man asked if we had air conditioning!
The best were a couple who loved the house but said the Feng Shui was wrong - it meant death!!! Nice!
Oh and lots of people were put off by our neighbours trampoline. Although the house was detached it was millimetres away from the house next door and their trampoline was right up against the fence.
We live in a flat on one of London's premier (and most famous) shopping streets. It is there, in the address, and the only people who live here are people who appreciate the location and who, frankly, are prepared to pay over the odds for it.
Still didn't stop a steady tide of viewers giving feedback that the street is 'too busy'. That's like moving to Oxford Street and complaining about not enough green space.
Our last house had a downstairs bathroom. Lots of people came and viewed then said they weren't interested because of the downstairs bathroom (we asked the estate agents to particularly point this out before booking after the first 4).
we had a couple say the decor was too neutral...
and someone elsw who didnt realise that mid terrace meant neighbours either side
oh and the people who knocked the door and said we dont like the look of the house so we are not coming in
Before dc I did (for my sins) sell houses.
On selling a recently deceased Aged Aunts house one poor lady turned white and refused to go in the bedroom as it smelt of death.
Aged Aunt had actually died in there but it was all nice and peaceful she wasn't eaten by Alsatians or anything or left to [gulp] linger.
One rather irate gentleman was astounded a sixteenth floor flat didn't come with a garden.
No one seemed to read particulars or the very charming floorplans I used to hand draw (the days before computers)Mind you those were the days we used to mail out properties ...
oh yeah...we have a downstairs bathroom too
here is the kitchen where I stabbed a burglar
Here is the lounge where the body of the burglar is buried under the floorboards.
here is the downstairs bathroom
"ooooooh a downstairs bathroom."
When we were trying to sell our house five years ago we had a viewer who didn't want to buy because there weren't enough plug sockets!
The same twat said very loudly (and rudely I thought) of our third bedroom (a single room)"Yes well there's very little you can do with these tiny little box rooms."
I didn't like to point out that the actual box room was much smaller!
I sold my house in six weeks last summer. We had some very strange feedback. For example one couple complained that the house was not in St Albans.
I found it was best to be thick skinned and get in as many viewings as possible. Don't worry about the house being perfect. If someone doesn't want your house then don't fret. Try to be objective about the feedback. For example people complained our living room was too small so we re arranged the furniture.
We sold our house to a family that came unexpectedly. Our estate agent had a charming habit of not telling us about viewings. We were also mad enough to give the estate agent a copy of our front door key so that they could take people round if we were out.
My son had a friend round at the time and there were toys everywhere, we had just finished lunch so you can imagine what the kitchen was like. The family saw two children having FUN and the house was lived in rather than a show home off TV.
There was another family who was shown our house looking like a tip (by estate agents when we were out) and fell in love it. The two families ended up in a bidding war and we got a good price.
Just about every single viewer we've had in the past 2 years has thoughtfully fed back to us that they simply ADORE the house but unfortunately won't be bidding as it's on a main road. Exactly as shown on the map on the agency details. And in our address. Knobheads.
I went round a house in the US and it was hilarious - apparently there's quite a market in 'set dressing.'
This house had all the furniture at odd angles and everything was there as a demonstration - an ironed man's shirt hanging prominently in the bedroom, the piano open with sheet music and someone's glasses resting on them, letters and fountain pen on the desk and so on. We laughed all the way round and then picked the empty house with the identical layout over the road
Some years ago we were selling our 1930s semi.
A couple appeared to love it, made an offer, then pulled out as they decided the house wasn't modern enough - why go looking round 30s semis then you muppets?
Oh, thank you. You have all made me feel so much better
We had an offer on our house back in 1999 and started to pack things away and then the buyers pulled out.
Rather than unpack everything again, we left most of the stuff as boxes.
Some couples came to view and they complained that things were in boxes and that they were dusty!!
Some people have no imagination and can't see the wood for the trees
We bought the house we have now in 2000 and we were very lucky that the people before us had no imagination.
Lovely big rooms, in the countryside without it being a cottage. The previous owners had a massive dog run and 3 rottweilers in the garden, no lawn just mud, the carpet in the living room was tacked together (all odd pieces), the kitchen units were falling off and the floor had no lino, just concrete.
We managed to get £10,000 off the asking price and yes it took a couple of years to get it straight and now the garden is beautiful!
To be fair pud I wouldn't buy a house where there was a dog either, because DH is quite badly allergic to them.
I don't see the point in all this feedback unless it's something you can put right. The most feedback we had selling ours was that it was too big - I mean wtf, it was a 3 bed terrace and that the person didn't like where it was (but obviously couldn't afford a house in a posh area which is why they were viewing it). OK - I'll just move it then shall I? Someone else didn't like where the boiler was.
usually the most honest feedback would be 'i just didn't feel like buying it'
but you feel a twat saying that to the estate agent so you make something up that is kind of true but annoying to the owner
it only takes one person to love your house and you will be there
We had for our old house that did not even bother getting out of the car once they saw the road!
We had a cash buyer interested in buying our house for his 18 year old daughter. He made an offer but wanted all the furniture included and even wanted some of our personal possessions such as artwork that we had on our walls that had been collected on our travels. We agreed to leaving some of the furniture but not all of it as we needed some and some items were bought as presents. He got really angry and came knocking on our door saying that because he was a cash buyer he should be able to have what he wanted. Our neighbours got a lucky escape!
I love the Beech Cottage story.
I do sympathise with the doggists though. DW and I went to look round a house which would have been really nice, and right for us, but it stank of dog and there were dog-hairs everywhere.
I don't think doggy people really give any thought to how thus can appear to non-doggy people. We came out gagging.
I was incensed by the couple who looked round our first house... (counts) 14 years ago. It was on for £56k. This was at a time when everything was starting to go for the asking price or even over. They offered £50k and said apologetically, "it is our budget."
So if your budget is 50k, why are you looking round 56k houses, you twonks??
It didn't help that my mother, when we told her about it later, did the cat's-bum face and said "ohh, I think you really should have taken that" (in that "pitying" tone).
Yes! We had a couple view our house, and then say that their budget was twenty thousand under our asking price. Now, if we were living in a half a million pound house, maybe. Our house is up for 150k
Ex-H and I used to live in a flat in North London and when we sold it an arty type woman came in, looked around without a word then exclaimed, "Oh yes, there it is! This is the ONE"! We nearly jumped out of our skins. She then told us she believed in symbols and omens and had asked the spirits for the sign of a Unicorn if the flat would be right for her. She had then happened to see a tiny unicorn symbol on a piece of equipment in DHs recording studio. Mad woman! Then she was gushing about its beauty and sharing her life story with us. We accepted her offer, but she pulled out a few weeks later as there was a tiny patch of damp in the bathroom.
Then a few years later we had a Victorian terrace which had had really rubbish floor boards. Big gaps between them, broken bits, terrible old woodworm etc and wouldn't strip properly. So we put down a new floor at great expense (£2.5k) - solid wide plank oak. When we sold it we got some feedback that the viewers had said it would be too much work for them to pull up the "cheap old laminate" and strip back the original boards. Needless to say we sacked the agent that same afternoon.
We bought a disgusting smelling wreck of a house. Stank of cat, dog, pigeon poo and cigarettes. Must have been mad...or so everyone thought. The estate agent told me she HATED showing people around.
Now we have a fab little holiday house.
Saw a house last night, and the first thing the agent said was, "how do you feel about trains?" Apparently a lot of people have looked at it and the train ahs been the deal breaker...we're thinking about it!
when selling our house one viewer commented that there were too many cupboards in the kitchen and she could never fill them! I thought it was impossible to have too many cupboards so I guess I learned a lesson there!!
We had a large under stair cupboard in our first terraced house. One woman who visited said 'the trouble with these cupboards is people fill them with junk' cue her opening the door and all my carefully crammed in junk hurtling across the living room.
Same house - another couple said 'It's very near the football ground' - yes it is the clue is in the address 'Carrow Road'
Some Hyacinth Bucket was concerned that our flat's kitchen diner couldn't comfortably cater for more than 10. Did she ever find that one bedroom flat in West Norwood I wonder?
Our 400 year old house was for sale and a viewer saw a brick pillar in the lounge which clearly holds the ceiling up and has done from the start and she said 'oh i will have to knock that down straightaway' ! Well good luck to you love but you would end up with a blardy bungalow.
When we sold our last house we had one lot that complained it was in the corner of a cul-de-sac (clearly shown on the photos) and that would cause them problems with parking (never did with us in the 3.5 years we lived there!). The best one though was the couple (him 5'9", her 6'4"!!!) who seriously discussed the fact that the bath (standard size double ended) was too small for her to lie down in and maybe they could knock through from the bathroom into the main bedroom to put in a bigger one... needless to say they didn't offer.
We had umpteen viewers of our semi who complained to each other (in loud whispers) that we had "too many bookshelves". .
When we sold our last house we had no central heating. We asked the EA to explain this fact on the details, and tell people before they came round. We had an endless stream of visitors asking "where are the radiators?". There aren't any. That's why the house is £7k less than the other identical houses on the estate
This time we've been told that our 3 storey townhouse is "too big" (for a couple, and a single woman)- shouldn't the room sizes on the internet have shown them that? We've also had an elderly woman who couldn't manage the stairs; several couples who wanted to be on the other side of the town (address not enough of a giveaway?).
UQD if you live with a dog you can't smell it. When I went home having been away for 6 weeks yes the smell of dog was so bad I gagged, but the family said no they couldn't smell anything. When you have cleaned and cleaned and cleaned (including the dog) and everywhere still smells, what can you do? It's looking like the only way we'll sell our house is to have the dog put down (tried rehoming to no avail), which seems a bit extreme.
When selling our studio flat many years ago, one man said " Too small for dinner parties"
When was the last time you threw a large social gathering in a studio flat, hahaha
When selling our one bedroom, second floor flat in 2003 we had some crackers.
We had a shared garden and took it in turns with the people in the flat below to mow the very tiny lawn, they mowed for one summer and we'd do the next summer. It was so small that it took no more than half an hour each time but the couple viewing "didn't want to do any gardening"
A man said he really wanted a two bedroomed house.
One woman said she wouldn't be making an offer because she didn't like heights.
People will make any excuse when put on the spot by an agent.
we've had offers on our flat £25000 below our bargain asking price too.. as it's all they can afford . but the best funny ones we've had are..
There was no direct access to the garden from our flat.. err did our address not give it away.. 1st floor..
The other was..
There's no lift.. erm it's an 1890's building.. even if there was one i'm not sure i'd have used it!
Oh and the best.. nearly forgot..
Where is your loft?! err we don't have one as the 2nd floor flats are upstairs
UQD - I take issue with your point on dogs. When we sold our last house we spent a lot of time keeping the house clean and fresh. I hoovered the carpets before every viewing with dried lavender, the dogs were washed every couple of days (it was summer) and they were always kept out of the house when we had viewings. Not one person commented, so either they were too polite or it wasn't noticeable. I'm paranoid about doggy smells in my house - beds and towels are washed weekly, or more if they're grubby!
We went to a viewing years ago for a lovely old house which we were really keen on. Then we looked over the farmyard at the back and the owner said "they have told you about developing the farm buildings haven't they?" Of course the agents hadn't, and the poor woman was mortified and furious - and we were dead embarrassed too.
It amazes me that people can't or won't see past things like decoration and furnishings and turn properties down because they don't like the colour of the walls. Obviously not everyone wants to redecorate, but it is something that is easily changed, and it would never put me off buying somewhere.
I've been trying to sell our ex family home for a while. The feedback we get is good, but ours is over the price.
There is the most crappy house in the street up for sale at the same time as us, downstairs bathroom, no GCH, needs modernising is basically a hole, and is therefore over 15 grand cheaper than our renovated and very nice terraced house.
This is explained over and over to people, YET the estate agent keeps being told, "well we like the nicely done up house, but we only want to pay the same as the other house, its a big difference"
Or, we had an offer for £175,00, which is WELL under our asking price, as the buyer "didn't want to pay stamp duty, and 175 would allow him not to do that". The fact it wouldn't clear our actual existing mortgage was not an issue apparently.
I am sick of hearing about the price of the other house in the street. Its a bloody horrible place, and as i've said to the agent, if thats what they want to pay then tell them to buy the other sodding house, and thats what they'll pay.............
"For example one couple complained that the house was not in St Albans.
my dad once didnt buy a house as the owner had a parrot on his shoulder.
Mum was abraod and FURIOUS
pmsl at not buying a house due to the owner having a parrot on his shoulder!
frosty - you only wash your towels weekly
My mum was put off buying a house because of the many photos of naked women with torsos wrapped in cling film!
I knew a lady who had been trying to sell her house for 7 years with no luck.She told me that people kept saying that the garden was putting them off,and asked me to come and see if I could suggest how she could improve it.[I'm a gardener BTW].
It was a big 3 storey Victorian terrace,with off road parking,but the garden was about 10 x 20ft,so small for the size of the house.Right in the middle of the garden was a big old rotten dead tree.So I pointed out that she should have it removed,as it was taking up a lot of space and didn't look too attractive stuck right in the middle of a smallish plot.
'Oh I couldn't possibly do that.' she said.When I asked why not,she replied that she was a druid and believed that a spirit was living in the dead tree and therefore it could not be removed.
She did eventually sell it,last year,15 years after it first went on the market.Whether or not the tree is still there,I don't know.
15 years! And I thought that my IL house was taking a long time to sell!
I could come up with a whole raft of daft things Estate Agents have told me.
There was the agent that showed me a 'family' home which turned out to be next to a very busy main line (28 trains an hour and that's just the ones that stop!). The noise was terrible and you could not continue a conversation when a train was going past (never mind hear a baby cry!). I was not impressed 'but it's very reasonably priced' was her response.
Or the agent who suggested I could easily just knock out a wall in a very oddly designed property (it was load bearing).
Or the agent that wanted me to get my H to see a house I'd viewed just in case (I'd rejected it on the grounds that the ceilings were all about 6'4" high and being over 6' he was likely to feel claustrophobic.
Or the agent who 'sacked' two prospective buyers because they said my house was too big (in 2008, and one was in rented and a cash buyer!).
Or the current one who's trying to persuade me that house prices are rising round here and a 30% rise since the sellers bought in 2004 is more than reasonable (even though they've done absolutely nothing to the property since then, not even when water has been coming through walls or ceilings).
Glad I've got that off my chest. God I hate the whole estate agent bit of buying and selling.
When we were selling our house, I bought some nice incense which smelled like cakes baking, as that's one of the homely smells that apparently help to sell a house.
One old lady came in and said, "what's that smell of burning?"
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