Anyone had any experience of Ripples Bathrooms?

(11 Posts)
Colinnic Fri 13-Feb-15 22:21:15

I was also really surprised by the negative comments about ripples. We bought 3 bathroom suites from ripples tunbridge wells in december 2013 and the service was excellent. Colin who owns the franchise even came to visit us 3 times at home to discuss our requirements as it was too difficult for us to get to the showroom during the week ( I had 2 young kids and a baby on the way and we lived an 1 hour away from the showroom). The staff were also excellent with the children when we went into the showroom which was a nice change to some other places we went to. We have had no problems with anything we have bought and when we did have an issue with something the plumber did wrong (not connected to ripples), ripples helped to resolve it for us even though it wasn't their fault. Cost wise it wasn't much more than we would have paid elsewhere as we did a lot of comparisons and definitely worth it for what we got.

brumeye Mon 09-Feb-15 13:53:04

Although it's nice to see an old thread come back to life with such effusive praise, I'm afraid I have to say Ripples Winchester were far from helpful for us.

The design was fine, but the fitter they recommended to us was rubbish. Very keen to do the bare minimum, had to be told very firmly to do the tiling as per the design (as he'd initially agreed) and not a slapdash alternative that would have been quicker. A year later, the concealed shower valve leaked due to incorrect fitting.

They also sold us an expensive dansani vanity unit with an awful design that led to the board expanding due to water damage after 3 months. Ripples weren't at all helpful and it took months to convince dansani to replace it.

Not a great experience all round.

Daisyandpolly Mon 09-Feb-15 12:34:16

I was surprised at the negative comments about Ripples bathrooms. I had one installed by Ripples of Reigate in 2013. From the outset the designer was fantastic. After asking our particular tastes and needs in detail, she visited our house and produced a drawing so we could see how the finished room would look. I was particularly passionate about the type of shower I wanted and was recommended Hansgrohe which is fabulous. My only mistake was letting my husband choose the steel bath. He is far taller than me, so he gets a great bath while I sink! I could have done with a shorter length. Take my advice and both get in the bath if there is a big difference in height between you. Our builder's plumber installed the bathroom and did not follow the tiling instructions properly. He refused to change it and I called Ripples who did a site visit immediately and sorted it out so I got the exact design. I was so pleased with the whole process we wrote to Ripples to thank them. It was a complex room and everything works perfectly.

Chrann321 Wed 07-Jan-15 17:00:02

Re Ripples - CAVEAT EMPTOR!! Any potential customer should be aware you will be dealing with a franchise. The Winchester branch has had a high turnover of franchisees for whom Ripples will accept no responsibility. Consequently, if goods are not delivered, or are of unsatisfactory quality, you will have no comeback whatsoever if the franchisee goes into liquidation. We have lost many thousands of pounds for which Ripples have shown total disinterest. My advice would be to find a reputable company which will guarantee its service and products. Leave Ripples well alone.

Mummys10 Sun 14-Dec-14 14:41:32

Please could covyummumummy contact me about Ripples?

CovYummyMummy1985 Wed 16-Oct-13 15:00:28

Message deleted by Mumsnet for breaking our Talk Guidelines. Replies may also be deleted.

Colin12345 Tue 13-Nov-12 18:36:59

As the owner of Ripples Reigate (and Tunbridge Wells & Brighton) you can imagine how disappointed I was to read these comments. We did have some short term problems around that period with a manager that has since been replaced by me. After a lot of effort we have I feel restored the very levels of service my company have now provided many hundreds of customers over many years. We are not perfect, but we do honestly get it right most of the time and I am more than happy to speak to anyone personally who feels in anyway let down by Ripples. Seeking feedback from clients is important and for this reason we have always offered a feedback form on our web page as well as on a postage paid Comment Card that is sent to every client on order. My contact details are cpayne@ripples.ltd.uk or I can be reached in the showroom on 01737 226450.

Alaska77 Fri 11-May-12 15:56:15

Also only just picked up this old message but feel compelled to chime in!

I wouldn't recommend Ripples. We went to the Reigate branch this year looking for our bathroom and downstairs loo revamped. We'd previously trawled Wickes/Bathstore to no avail sodecided to splash out to get premium products. Also DH and I work full time so we wanted someone to take care of the project for us.

Dealing with Ripples has been stressful every step of the way; they never ever get back to you when they say they're going to, you wait for deliveries only to find they never arrive, when stuff does arrive it's the wrong items, our bath arrived in an enormous wooden crate that wouldn't fit through our (standard sized) front door. The delivery driver refused to take the crate away and DH spent 3 hours sawing it to bits just to dismantle it to get the bath out. Even when we complain and they apologise and promise us the earth, they never come through on all their promises. They have put us in touch with their suppliers to liaise directly when they should have been managing the interaction themselves. They've even lied about our products being 'lost' with their transport company, when subsequent direct conversations between myself and their transport company have proved the products were delivered weeks ago. On one visit to the showroom I enquired about the availability of a unit they told me there was an 8 week lead time. When DH subsequently went in to order the unit they told him it was a 2 week lead time, but guess what, lots of stalling, lies, promises and delays until it arrived after 8 weeks. The wrong configuration, of course, so now needs to be returned and reordered.

Please don't bother with Ripples, they're a waste of money and despite their claims of outstanding customer service, in reality they've never heard of the phrase

e634 Thu 26-Jan-12 18:40:41

only just picked up this rather old exchange but can't help commenting.

Really, don't bother with Ripples. They have a lovely showroom and that could be useful to get ideas, and they talk a great talk. As it was, they were several weeks later than they promised, delivered the wrong things, and had an argument about returning some of the stuff because it was wrong, They then play silly games to delay any resolution of the problem.

Sorry, but we really regret having brought from them

Justaboutmanaging Sat 07-Jul-07 14:07:01

Message withdrawn at poster's request.

Feebs22 Fri 29-Jun-07 12:48:48

Hi Everyone, only just joined but wished I had found this site years ago!

A question for all you out there that have your bathrooms done recently - have you had a quote or had an installation from Ripples Bathrooms and if so how do their prices compare with say Dolpin Bathrooms? I had a Dolphin quote and it was extortionate (£12k for one bathroom and I want to do 2!!) plus the design was pretty uninspirational. Thought I may get someone in from Ripples but do not want to waste my time if they are in a similar price range to Dolphin. Thanks in advance

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