Help....think I may have ruined my brand new induction hob!

(20 Posts)
Secretsout Wed 06-Jul-16 20:42:11

As the title says....never had one before, it's been in about a month. It looks badly scratched or marked but doesn't look like food stains, it's on the centre zone. DH reckons its from a cheap wok pan I bought but the pan itself is totally smooth on the bottom. I'm really worried about how to try and get it off, have tried kitchen and glass spray and rubbing with a plastic spatula and cloth. Anyone else had this and can advise? I assumed they'd be a bit more durable. Is it worth me ordering the manufacturers cleaning and glass scraper kit?

madasamarchhare Wed 06-Jul-16 21:13:40

I could have posted this myself 😬 I have a neff one and have been in contact with them today. I have bought their cleaning kit which I will try when it arrives. I have also been recommended barkeepers friend and hob brite but I'm a bit nervous about using these. U can see my mark in certain lights it's about 2cm long but you can't feel it. I have taken out an extra warranty but I don't know if they would cover this. Absolutely love my hob but gutted about this mark.

Anonymousperson Wed 06-Jul-16 21:51:20

Barkeepers Friend
Wet Cellulose sponge

Rinse

Dry with clean e-cloth

Sorted smile

Secretsout Wed 06-Jul-16 22:07:53

Thanks. I'll try tomorrow. Looks like the pan I bought says 'suitable for all hobs including induction (except glass ceramic) so I guess mine is glass ceramic. looking at the pan bottom you can see where the coating has come off! Could cry! The hob cost over £1000

RandomMess Wed 06-Jul-16 22:09:34

Bar Keepers friends here all the way.

£1k shock think I'd be crying too sad

RandomMess Wed 06-Jul-16 22:10:19

House insurance?

NeckguardUnbespoke Wed 06-Jul-16 22:11:33

Looks like the pan I bought says 'suitable for all hobs including induction (except glass ceramic)

That's bizarre: are there any induction hobs that aren't glass or ceramic?

Secretsout Wed 06-Jul-16 22:29:43

Thanks random. Will look in to it. I don't know neck. I just bought it as it's said suitable for induction. Valuable lesson learnt that a £5 Aldi pan on a £1200 Siemens hob is not good!

RandomMess Wed 06-Jul-16 22:33:09

Glass ceramic is a type of hob in it's own right, rather than a type of induction hob I think???

NeckguardUnbespoke Wed 06-Jul-16 22:34:02

Valuable lesson learnt that a £5 Aldi pan on a £1200 Siemens hob

Mine's a Siemens, and I clean it with own-brand window cleaner.

Secretsout Wed 06-Jul-16 22:40:18

Interesting point random. I'll call Siemens tomorrow and if the hob isn't glass ceramic then I'll be right on the phone to Aldi. You can actually see where the coating is missing on the pan and marked on the hob. I'm not impressed

NeckguardUnbespoke Wed 06-Jul-16 22:54:04

I'll call Siemens tomorrow and if the hob isn't glass ceramic

If it's Siemens, It's almost certainly made from Schott-Ceran Glass-Ceramic. You can confirm by looking at the back left hand corner, where the Schott-Ceran logo will be.

Pradaqueen Thu 07-Jul-16 07:24:38

Try a product called 'white rocks' I bought it years ago at Grand Designs and it lasts forever and cleans everything, I doubt you've ruined it, don't worry!

Secretsout Thu 07-Jul-16 07:37:27

Oh thanks Prada, will give that a go if all else fails. I can't find that logo on the hob neck and I've checked the Siemens technical spec and nowhere does it say it's glass ceramic but that's the only explanation as to why the bottom of the pan has melted on to my hob. 😭😢

Fourarmsv2 Thu 07-Jul-16 07:40:16

If it's something that's melted on it should come off.

Hob brite has been fab on ours. It's like mild jif.

sw15mum Thu 07-Jul-16 10:35:17

I'm about to have a siemens induction hob fitted- need all new pans (except - any recommendations to avoid poor OPs experience?!

NeckguardUnbespoke Thu 07-Jul-16 11:10:39

I'm about to have a siemens induction hob fitted- need all new pan

Mine came with a rather nice set thrown in.

MimsyPimsy Thu 07-Jul-16 11:10:43

I had exactly the same on my new induction hob. I tried cleaning it with all sorts of fluids, but they didn't work. Then I got a kitchen knife and scraped at it with the straight flat blade, and realised it was actually a really burnt on film of gunk on the glass, and used the knife to scrape it all off. It was fine. No scratch on the glass, just on the deposit. But bear in mind I offer no indemnity if you damage yours. smile

Secretsout Thu 07-Jul-16 14:16:25

Thanks all for the advice. Bought a specialist hob cleaner in Waitrose for £2 put it on, rubbed it off.....it's all gone and as new! Phew! The pan has gone in the bin.

sw15. I bought a Tefal Jamie Oliver pan set from John Lewis and I'm really happy with it. Also bought a couple of small frying pans in Homesense, they are very sturdy and were excellent value. My only mistake was this wok pan.

anonymousbird Thu 07-Jul-16 14:31:53

OP, so glad you have it sorted. We have a brand new Siemens hob, similar I suspect judging by the price (!) and having had an induction before which got a crack down the side angry we are being super careful with this one.

That Waitrose hob cleaner is brilliant, I always have that to hand and used it very successfully on previous hob which had slightly different finish to the new one. Good to know from your experience that it works on this "Schott Ceran" surface as well.

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