any boiler experts around?

[RavioliOnToast]

We've just bought a house and the boiler in is a 'Sime Friendly Format 100E' boiler, the heating works okay but the hot water is failing all the time, we have to go and reset the pilot light 3/4 times while washing the dishes and even more when running a bath.

The only settings I can see are a sun, a snowflake and a flame (pilot light reset) the heating doesn't work while the sun setting is on but the hot water flakes out with both settings.

Can anyone shed any light?

[RavioliOnToast]

Bump

[FemaleDilbert]

Have you googled for the manual?

[RavioliOnToast]

Yeah I've had a look but couldn't make much sense of it. I'm not 100% sure it was the right one actually.