I'm soooooo angry and have to vent! So ladies, bought two rolls of wallpaper from Laura Ashley, £34 each.
Decorator put one roll up and realised there was what appeared to be printing fault. Luckily I'd purchased a second so he finished the job with that one.
However when I got home I noticed there was a length that had snook through and was now pride of [place on my chimney breast. Ok no biggie, but went into L.A. store then next day with photographic evidence and receipts and asked if I could be refunded the cost of one of the rolls? No biggie I would have thought.
" Erm, do you have the faulty wallpaper"?
Me:- 'Well no, it's on my chimney breast'.
L.A. We cannot help, you have nothing to show us
Me;- 'well no, but unless I take it off the wall I won't will I? But I have photo's here, and a member of staff can feel free to come to me home.
Upshot, long story short, no
joy, 'ring customer services'.
So I did, and emailed and sent sed photo's as requested as evidence.
Today the lovely customer services emailed me to say No, nada, get stuffed!! Basically I need the slip enclosed with the wrapping.
I have explained the decorator took the wrappings off and quite naturally threw them away. Still no joy.
Ok, in an ideal world we would all, of course, keep all our slips. But what about goodwill to the customer?
What about common sense?
What about all those customers who over the years have spent a small fortune?
I spent nigh on £70 for two rolls of wallpaper and even though we ended up having to use both I only wanted it acknowledged that one roll was faulty and therefore be refunded.
SADLY looking at other posts about Laura Ashley's customer service it seems I should have expected no different.
But what a cop out.
Sorry girls rant over!!! :(
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Laura Ashley CHRONIC customer service !!
24 replies
baileysmam · 19/05/2016 12:57
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