Reservation fees on new builds

[Northernlurker]

Asking for a friend. If you pay a reservation fee and then (for a reason due to a decision the builder has made) you change your mind, can you get the fee back even if the paperwork says 'non-refundable'? My friend could do with some ammo.

[Artistic]

Lost ours.

[Northernlurker]

Did you try and get it back?

[Rangirl]

Hi typing on the move but I think it is worth a go I have got it back for clients in the past subject some times to an admin charge See Consumer Guide for House Builders Who are Builders and how much is fee

[HoneyDragon]

Depends, ours was in increments if that makes sense.

2k reservation fee on a part ex, so £100 was immediately no refundable. Once the developer had paid for the survey on our house and drawn up offer contracts than it was £500 non refundable. On exchange the full 2k went toward the property cost.

That I thought was very fair.

Has your friend already paid it?

[Northernlurker]

They had paid it but have now heard they got it back in full! Well done them.

[HoneyDragon]

Excellent news!