Oak Furniture Land - any experiences?

(44 Posts)
CuddyMum Mon 20-May-13 19:29:31

We are looking for some furniture to match the Victorian house we are moving to (this week!) and have visited Oak Furniture Land. Like every other place, they have a sale on and some interest free options. I like the look and feel of the stuff but wondered if anyone had bought anything from there. The range we are looking at is the rustic oak. Thanking you all (again)!

yellowbirdie Wed 13-Jul-16 19:14:05

Needmyowndesertisland who does your DP work for? I would be interested in an alternative.

Needmyowndesertisland Wed 13-Jul-16 18:00:26

Dp works for a furniture company and this thread has confirmed everything he has said about them. Poorly made, and zilch after sales care. And then his company struggle to sell their made in the UK and finished in the UK products due to cowboys like this.

Coconutty Wed 13-Jul-16 17:47:37

I love mine, bought it five years ago..it's really heavy because it's solid mango wood but looks great.

TheWhompingWilly Wed 13-Jul-16 17:40:01

I bought bedroom furniture from them last year. I asked for reassurance that it was not flat-packed and that no home assembly was required as I'm a single parent and can't lift heavy furniture by myself. They said the wardrobe came in two pieces but would be assembled by the delivery team. When it was delivered, the men said it wasn't their job to assemble it and refused to do it. Spoke to their manager, spoke to the shop I ordered if from, but no joy. I had to get a neighbour to come in and help me.

Huge contrast to the lovely, independent furniture shop I'd previously used who always assembled everything. Sadly, they went out of business, probably because they were undercut by big chains like Oak Furniture Land.

OrangeSquashTallGlass Wed 13-Jul-16 17:30:36

I don't know about any of the other issues but MIL bought an oak dining table and chairs - they're so bloody heavy!! DP has to tuck me in and let me out again like I'm a child! grin

frangipani13 Wed 13-Jul-16 17:22:30

We ordered wardrobes from them that wouldn't fit up the stairs.... delivery guys gave it a good go and said it would be no problem for them to be taken back. Spoke to OFL many times and they offered just a 150 refund (we spend £500) and it took weeks of calls, social media posts and threats of trading standards for them to agree to take them back. Quality of the wardrobes isn't great much of it manufactured in india and glued together. Much better to go to an independent retailer if you can afford it...

smoodey Wed 13-Jul-16 17:06:44

Meant to say July 2016 - wish it had at least lasted a year but no less than 6 months and a massive crack!

Sooverthis Wed 13-Jul-16 16:51:34

I bought dining table, coffee table tv stand and two cupboards salesmen were really helpful in matching bits from two ranges four years on dh still says cor they were worth the money on a very regular irritating basis.

DameDiazepamTheDramaQueen Wed 13-Jul-16 16:34:55

I bought a coffee table, side board , book case and ' free mirror' 4 years ago. Excellent quality and good value.

smoodey Wed 13-Jul-16 16:27:33

Bought a TV Cabinet in January 2016. By July 2017 it had a massive crack. Called their customer service, and they refuse to get it fixed. They blamed it on the same furniture polish that has been used for years on other oak and pine furniture. Unbelieveable. POOR CUSTOMER SERVICE....DO NOT BUY from this BAD COMPANY!

ainsleythomas Wed 03-Feb-16 10:57:55

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Sue189 Wed 09-Dec-15 02:54:26

I found a companyhat sells simular peices of nice oak furniture called londonfurniturestore they deliverd to me quickly i orderd a bed a cupboard and a kitche island the company is located in my city smile

ashleighash1 Fri 25-Sep-15 17:44:04

Thought I would let you know our experiences with oak furniture land, We spent over £7000 with this company. I had to postpone the initial delivery due to moving house, the move was postponed for roughly 3 months so i had to have the furniture delivered to my now
old address before we moved, I should of checked the furniture there and then, but i didn't want to unpack it all only to repack everything back up ready to move again as there was roughly 30 boxes.

One of the pieces of furniture a draw in a unit was damaged when I unpacked it from its original packaging at the new property on about 18-19th august. the packaging was not damaged when I unpacked the item. I phoned oak furniture land explained the situation and they told me to phone the care line as I had also taken out extra accidental damage
coverage. I| rang care line who advised me I couldn't claim as it wasn't accidental damage and I had a 12 month manufacturers warranty guarantee and to get back in touch with oak furniture land. So I rang furniture land back up and was advised to respond to an email they had sent providing them with photos of the damage and they would be back within two days with a resolution. four days passed so I rang oak furniture land back explained the situation again and was told they had made the decision the damage wasn't a manufacturers fault and because of the following points there was nothing they could do. So I am left
with a defective piece of furniture nobody is willing to take responsibility for to rectify.
Is there anyway you could look into this to try and get this resolved for me I would be
eternally grateful.

Yours Faithfully

Ashleigh Spence
(original order number 1901269 )

(1)i hadn't opened and checked each item when it was delivered
(my answer)I know I should of opened each item, but I didn't want to unpack every item only to repackage everything back up ready to move

(2)the item was discounted when I purchased it.
(my answer)The item was on a promotional sale. It shouldn't matter whether the item was discounted or not, they did't advise me when I brought it that it's discounted and could be damaged as I would't buy a damaged item.

(3)because I had moved property the damage must of been sustained then so oak furniture land were not responsible
(my answer)The contents of my house were removed by a reputable company (Pickfords) and pickfords caused no damage to any of my posessions during the relocation.

kmcwhit Mon 20-Jul-15 15:43:33

Get a refund as soon as possible - We have had the worst possible experience with OFL- everything that AntiOFL says is exactly what we have experienced - I have 7 pieces of unusable (fairly ugly looking) furniture in my house with no clue as to when our issues will be resolved - the last 9 weeks have been hell and the worst thing is while the furniture is sitting in our house being unused we still have to pay the finance company!!!!! Every single piece of furniture from a full dining and living room range has had extensive remedial work on but still it looks nothing like its 'Showroom standard'.
Buy from someone else, seriously, saving £50 or £100 is not worth what we have endured these last 9 weeks!

mattfionagriff Mon 13-Jul-15 19:44:36

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

wowfudge Mon 13-Jul-15 19:19:18

Why was it a failed delivery and I don't understand the 'only told half the wardrobe was on the van', sorry. My own experience was that they were great. Love our new bed from there.

mattfionagriff Mon 13-Jul-15 18:23:24

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

How funny to have a thread full of praise and then an 'ex-employee' comes on to tell everyone how crap it all is!

I have a sideboard from there and its lovely - have had it two years and still looks new. As a PP said, its ridiculously heavy!

HelenF350 Sun 14-Jun-15 00:07:14

If you order online you get over 7% cash back through topcashback. Wish we'd known that when we bought our stuff.

HelenF350 Sun 14-Jun-15 00:05:01

Bought a dining table and 8 chairs. Quality is fantastic and price was very reasonable. No complaints here.

Arthurtinks Sat 13-Jun-15 23:29:47

AntiOFL please tell me how do i cancel my order. I have just spent my hard earned saved money to buy a few furniture but I am worried my money will be wasted and i can't afford that. I contacted them but the guy on the said he sent an email to the relevant team but he won't confirm it will be cancelled. It's due for delivery on Friday 19th. Please help. My husband will be mad at me as i choice to buy there as we couldn't afford the expensive stores.

AntiOFL Thu 21-May-15 16:01:50

As an Ex employee of Oak Furniture Land (Over 2 years) I warn all potential customers of the poor quality of its furniture. I have seen the quality go drastically downhill. I left because customer complaints have gone through the roof.
It used to be a great place to work, then about 18 months ago it all started going wrong. They brought in a retail sales director, who has basically cut costs (on the product) while expanding the number of stores.

If you have an issue with your furniture (and you will - it will crack and warp) customer services do not want to know (They will fob you off or offer you a very small discount £20-£40) which is why all the sales advisors are under threat of being sacked if we don't sell furniture insurance to go with your purchase.

Please please do not buy from them anymore. The company now has a hire and fire policy and is abusing and bullying its staff. Many good staff have left already, a lot are under constant pressure to sell more and more add ons for example :
Express delivery £39 - Don't buy it - you will still get it on the same day without paying the extra.
Pads (£4.99) to protect you floor/carpet - you can buy the same in Tesco for 99p
Furniture Guard (10% of purchase price for 5 years cover) - for accidental damage - you will be covered on your house insurance.

If you don't hit your add ons target, you get abusive emails from the area manager.

In our showroom we were constantly replacing items on show because they have split / warped / bowed / cracked / wardrobe doors not closing / WOODWORM / hinges break / extending tables wont extend... the list goes on.

If you spend good money on solid oak furniture, you expect it to last longer than 12 months.

Take care all, and if you have any questions I will be happy to help if I can. x

Another thumbs up here - we got new bedroom and study furniture when we moved house last year. It's solid, seems to be wearing well etc. Enjoy!

OccamsRaiser Thu 06-Jun-13 03:09:22

Glad to hear that you're happy with it... we've since moved to Oz, and trying to find anything even vaguely comparable to add to the new place is proving rather difficult (well, without it costing a small fortune!)

RobinSparkles Wed 05-Jun-13 16:54:19

All of our bedroom furniture is from Oak Furniture land, including our bed. I love it.

It seems to be pretty solid.

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