Oak Furniture Land - any experiences?

(32 Posts)
CuddyMum Mon 20-May-13 19:29:31

We are looking for some furniture to match the Victorian house we are moving to (this week!) and have visited Oak Furniture Land. Like every other place, they have a sale on and some interest free options. I like the look and feel of the stuff but wondered if anyone had bought anything from there. The range we are looking at is the rustic oak. Thanking you all (again)!

ashleighash1 Fri 25-Sep-15 17:44:04

Thought I would let you know our experiences with oak furniture land, We spent over £7000 with this company. I had to postpone the initial delivery due to moving house, the move was postponed for roughly 3 months so i had to have the furniture delivered to my now
old address before we moved, I should of checked the furniture there and then, but i didn't want to unpack it all only to repack everything back up ready to move again as there was roughly 30 boxes.

One of the pieces of furniture a draw in a unit was damaged when I unpacked it from its original packaging at the new property on about 18-19th august. the packaging was not damaged when I unpacked the item. I phoned oak furniture land explained the situation and they told me to phone the care line as I had also taken out extra accidental damage
coverage. I| rang care line who advised me I couldn't claim as it wasn't accidental damage and I had a 12 month manufacturers warranty guarantee and to get back in touch with oak furniture land. So I rang furniture land back up and was advised to respond to an email they had sent providing them with photos of the damage and they would be back within two days with a resolution. four days passed so I rang oak furniture land back explained the situation again and was told they had made the decision the damage wasn't a manufacturers fault and because of the following points there was nothing they could do. So I am left
with a defective piece of furniture nobody is willing to take responsibility for to rectify.
Is there anyway you could look into this to try and get this resolved for me I would be
eternally grateful.

Yours Faithfully

Ashleigh Spence
(original order number 1901269 )

(1)i hadn't opened and checked each item when it was delivered
(my answer)I know I should of opened each item, but I didn't want to unpack every item only to repackage everything back up ready to move

(2)the item was discounted when I purchased it.
(my answer)The item was on a promotional sale. It shouldn't matter whether the item was discounted or not, they did't advise me when I brought it that it's discounted and could be damaged as I would't buy a damaged item.

(3)because I had moved property the damage must of been sustained then so oak furniture land were not responsible
(my answer)The contents of my house were removed by a reputable company (Pickfords) and pickfords caused no damage to any of my posessions during the relocation.

kmcwhit Mon 20-Jul-15 15:43:33

Get a refund as soon as possible - We have had the worst possible experience with OFL- everything that AntiOFL says is exactly what we have experienced - I have 7 pieces of unusable (fairly ugly looking) furniture in my house with no clue as to when our issues will be resolved - the last 9 weeks have been hell and the worst thing is while the furniture is sitting in our house being unused we still have to pay the finance company!!!!! Every single piece of furniture from a full dining and living room range has had extensive remedial work on but still it looks nothing like its 'Showroom standard'.
Buy from someone else, seriously, saving £50 or £100 is not worth what we have endured these last 9 weeks!

mattfionagriff Mon 13-Jul-15 19:44:36

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

wowfudge Mon 13-Jul-15 19:19:18

Why was it a failed delivery and I don't understand the 'only told half the wardrobe was on the van', sorry. My own experience was that they were great. Love our new bed from there.

mattfionagriff Mon 13-Jul-15 18:23:24

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

How funny to have a thread full of praise and then an 'ex-employee' comes on to tell everyone how crap it all is!

I have a sideboard from there and its lovely - have had it two years and still looks new. As a PP said, its ridiculously heavy!

HelenF350 Sun 14-Jun-15 00:07:14

If you order online you get over 7% cash back through topcashback. Wish we'd known that when we bought our stuff.

HelenF350 Sun 14-Jun-15 00:05:01

Bought a dining table and 8 chairs. Quality is fantastic and price was very reasonable. No complaints here.

Arthurtinks Sat 13-Jun-15 23:29:47

AntiOFL please tell me how do i cancel my order. I have just spent my hard earned saved money to buy a few furniture but I am worried my money will be wasted and i can't afford that. I contacted them but the guy on the said he sent an email to the relevant team but he won't confirm it will be cancelled. It's due for delivery on Friday 19th. Please help. My husband will be mad at me as i choice to buy there as we couldn't afford the expensive stores.

AntiOFL Thu 21-May-15 16:01:50

As an Ex employee of Oak Furniture Land (Over 2 years) I warn all potential customers of the poor quality of its furniture. I have seen the quality go drastically downhill. I left because customer complaints have gone through the roof.
It used to be a great place to work, then about 18 months ago it all started going wrong. They brought in a retail sales director, who has basically cut costs (on the product) while expanding the number of stores.

If you have an issue with your furniture (and you will - it will crack and warp) customer services do not want to know (They will fob you off or offer you a very small discount £20-£40) which is why all the sales advisors are under threat of being sacked if we don't sell furniture insurance to go with your purchase.

Please please do not buy from them anymore. The company now has a hire and fire policy and is abusing and bullying its staff. Many good staff have left already, a lot are under constant pressure to sell more and more add ons for example :
Express delivery £39 - Don't buy it - you will still get it on the same day without paying the extra.
Pads (£4.99) to protect you floor/carpet - you can buy the same in Tesco for 99p
Furniture Guard (10% of purchase price for 5 years cover) - for accidental damage - you will be covered on your house insurance.

If you don't hit your add ons target, you get abusive emails from the area manager.

In our showroom we were constantly replacing items on show because they have split / warped / bowed / cracked / wardrobe doors not closing / WOODWORM / hinges break / extending tables wont extend... the list goes on.

If you spend good money on solid oak furniture, you expect it to last longer than 12 months.

Take care all, and if you have any questions I will be happy to help if I can. x

Another thumbs up here - we got new bedroom and study furniture when we moved house last year. It's solid, seems to be wearing well etc. Enjoy!

OccamsRaiser Thu 06-Jun-13 03:09:22

Glad to hear that you're happy with it... we've since moved to Oz, and trying to find anything even vaguely comparable to add to the new place is proving rather difficult (well, without it costing a small fortune!)

RobinSparkles Wed 05-Jun-13 16:54:19

All of our bedroom furniture is from Oak Furniture land, including our bed. I love it.

It seems to be pretty solid.

CuddyMum Wed 05-Jun-13 16:44:56

Well, I ordered a lot of stuff and it arrived on Monday - just over a week later! It's great and looks very expensive. I'm glad we ordered it.

CuddyMum Tue 21-May-13 15:19:07

Oh I will. We have a whole dining room to fill! smile

wonkylegs Tue 21-May-13 15:04:10

Cuddy - let me know how it goes as I'm looking for some new bits for our new place and there's a store near the new house.

CuddyMum Tue 21-May-13 14:06:01

Oh if there are any problems, I'll camp out with my husband and two stroppy teenage daughters in their local store smile

Hanginggardenofboobylon Tue 21-May-13 13:35:32

I have used them a few times. Sideboards, bedroom furniture. Good value for money IMO. Some minor quality issues at times, eg slightly rough edge on some trim, but nothing major. Don't be fooled by the 'sale' though, it's like DFS they always have a sale on, those are the normal prices.

Ilovemydogandmydoglovesme Tue 21-May-13 13:29:23

We ordered some furniture that turned up with one bit damaged. They replaced it and unfortunately the second one had similar damage. Obviously same shipment. They wouldn't send a third. Couldn't afford the free postage. I said not my problem, I want the piece, they wouldn't budge. We never did get the third bit of furniture and I wouldn't order with them again. They deliver for free cos they bump the price up but if you have a problem they won't deliver.

iwantanafternoonnap Tue 21-May-13 13:23:50

I have table, chairs, wardrobes, chest of drawers, bed and side tables all from there and it is all lovely and well made. When I get my extension all the furniture it will be coming from there to.

CuddyMum Tue 21-May-13 13:19:58

Think we will be ordering this Friday. Just need to do a quick measure up of the space when we move house on Thursday!

lucidlady Tue 21-May-13 07:16:14

Another one who bought online - bought the mahogany sleigh bed and bedroom furniture, plus a mango wood dresser. Great quality and great price!

CuddyMum Tue 21-May-13 07:13:39

Thank you everyone.

OccamsRaiser Tue 21-May-13 06:23:49

I ordered online in August 2010, using their 1 year interest-free facility - bought a table, 6 leather chairs, sideboard and lamp table, and got the free mirror included, and using a discount code so it was quite reasonable.

I've been really impressed with the overall quality and service - when it was delivered there was an issue with one of the runners on the drawers in the sideboard - after an email exchange and providing a photo, they gave me a small discount to cover the cost of repair. Word of warning though - it is bloody heavy to move! I was very very pleased that the delivery guys carried the sideboard up to my first floor living area as there is no way in hell I could have done it myself.

Nearly 3 years on, it has aged well and it still in really good nick. Thumbs up from me! Small note that there was a fee for paying off the interest-free loan before it converted to charging interest (facility fee or something, from memory - about GBP30)

Wandastartup Mon 20-May-13 20:02:32

We bought in the seconds warehouse too( half the price) with no obvious faults. I would struggle to pay full price but we had the advantage of being able to pop in until the bits we wanted were in stock. It's nice we'll made stuff.

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