Has anyone used Simply Removals?

(32 Posts)
Fiddlestickler Thu 25-Apr-13 13:32:29

And if so, were they any good? Or any other recommendations for moving from south to north England!

YayyIamamumnow Fri 11-Apr-14 16:20:38

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

customerserviceSimplyRemovals Tue 11-Mar-14 11:23:04

Hi there Mumsnet. It is Customer Care at Simply Removals here and we wanted to clear up a few points raised in this thread if possible. Firstly, we take ALL reviews of our business very seriously indeed and will always listen to our past customers in order to improve our service for our future customers. In regards to this thread, we have listened to the bad reviews, as well as the good ones, where we are pleased to see that the feedback was positive.

We can see that from some comments our customers believe that they had a truly awful experience using our service. We would like to place on record to you all reading this that we would never allow any of our clients furniture to tumble out of our vans, nor would we ever steal furniture from our customers.

If the person who has made this claim would like to email us @ customerservice@simplyremoval.biz then I will make sure we arrange a time to talk through your experience in an honest and fair manner. We don’t want any ex-customer this unhappy, and would like to get to the bottom of this. We have looked into our booking sheets, and can’t see when we moved you or had an experience like this, but we would like to talk with you none the less to get this situation sorted?

We as a business move 100s of homes every week. Does every move go 100% right with no delays, or slight issues on a stressful day like moving home? Of course not. However, 99% of our customers would say that we are professional, affordable and care about what we do. Hence we felt it only right to respond to this thread.

specialsubject Tue 04-Mar-14 18:24:11

aha, the Elephant Removals person again....gosh, you move a lot don't you? hmm

osmanoscar Tue 04-Mar-14 16:36:05

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Gingersnap88 Thu 06-Feb-14 20:03:16

We used them for our move today and they were brilliant. We ended up needing two trips and they were very friendly and helpful. I would def recommend them smile

specialsubject Thu 06-Feb-14 10:35:45

not that it matters, but in the DM report of the Cameron house move (gosh, where would we be without the internet) that is definitely a Simply Removals van and the same t-shirts as our guys were wearing.

I hope those of you who had all this trouble are compensated as this sounds outrageous.

Keils1 Thu 06-Feb-14 08:06:53

I couldn't agree more! If you want your furniture damaged and your money stolen , go ahead. But if not use a reputable firm. You get what you pay for I guess. These were not much cheaper but they three packers they sent did not speak English and when we unpacked my daughter discovered they had stolen her pocket money from her purse! When we reported this to them they weren't interested! We had broken items that we were supposedly covered for but they didn't pay up, then they had the cheek to charge us £350 "waiting time" they are complete rogues and seem to employ anyone. We had different people to
Unload our things ( we moved over two days) never never again. They should be struck off, closed down and prosecuted for illegal employment and theft!

moanlikeabitch Sat 01-Feb-14 18:12:42

Pleased you specialsubject had a better exp,

moanlikeabitch Sat 01-Feb-14 18:10:16

when you hire a removal company you don't have to hire an interpreter to tell them your unhappy do you, if there dealing with English customers they should speak and understand the language or how are you suppose to communicate. they just play dumb and pretend they don't understand think they understood my expression tho bcus the pissed off look is the same in any language.

specialsubject Sat 01-Feb-14 17:36:54

slight suspicion here when the unhappy poster stresses that the company is run by immigrants....and that matters because...?

the reviews are interesting - half very good, half very bad. Wonder if it is branch-dependent?

skislope Sat 01-Feb-14 17:26:07

Yes true hard to prove! I seem to be in thr minority who had two good experiences...

moanlikeabitch Sat 01-Feb-14 17:20:22

look at the pics on the internet tho its that blured it could be anyone no one can ring to ask him can they! cant remember ttheir name but there is another site claiming to have done the same move !!

moanlikeabitch Sat 01-Feb-14 17:17:12

Leave the they review they deserve at www.removalsreviews.co.uk

skislope Sat 01-Feb-14 17:16:05

apparently David Cameron used them to move to Downing street

moanlikeabitch Sat 01-Feb-14 17:14:37

Leave them the review they deserve at www.removalsreviews.co.uk

skislope Sat 01-Feb-14 17:14:36

we used them twice - two big house moves (north london branch) anf first time they were grest, packed everything up well and didn't lose or break anything. secomd ti,e they forgot to pack a draw and some of the stuff in the pantry. overall happy with them though.

moanlikeabitch Sat 01-Feb-14 17:11:34

Did they claim for your damages o their insurance policy ?
seems it had ran out on our moving day or they may aswell
not because its been no use to us. Make sure you leave them a review
at www.removalsreviews.co.uk

Onetwothreeoops Sat 01-Feb-14 16:59:16

We've used quite a few different removal companies over the years. We went with Simply purely based on the cheap quote but I won't use them again. This is the only company where we've had broken items. Also, the boxes were put in random rooms even though the room was clearly written on the box. Overall it was very unprofessional.

moanlikeabitch Sat 01-Feb-14 16:53:21

Used this company to move us from Birmingham to Leicester. when it all arrived at our new house they open the van doors and all our furniture came tumbling out all over the road smashing and damaging 90 % of our
furniture and when we complained they just drove away with what furniture wasn't broken. an absolute nightmare BE WARNED THIS IS A COMPANY THAT IS RUN BY IMMAGRANTS WHO DONT CARE 1 IOTER ABOUT YOU YOUR FURNITURE JUST MONEY. MAKE SURE ALL WHO HAVE HAD A BAD EXPERIENCE GIVE THEM THE REVIEW THE DESERVE
ON www.removalsreviews.co.uk. This company caused over £15,000 of damage and we are currently fighting them in court. STAY WELL CLEAR!!!

moanlikeabitch Sat 01-Feb-14 16:42:26

Used this company to move us from Birmingham to Leicester. when it all arrived at our new house they open the van doors and all our furniture came tumbling out all over the road smashing and damaging 90 % of our
furniture and when we complained they just drove away with what furniture wasn't broken. an absolute nightmare BE WARNED THIS IS A COMPANY THAT IS RUN BY IMMAGRANTS WHO DONT CARE 1 IOTER ABOUT YOU YOUR FURNITURE JUST MONEY. MAKE SURE ALL WHO HAVE HAD A BAD EXPERIENCE GIVE THEM THE REVIEW THE DESERVE
ON www.removalsreviews.co.uk. This company caused over £15,000 of damage and we are currently fighting them in court. STAY WELL CLEAR!!!

Magzrichie1 Wed 29-Jan-14 12:57:03

Hi Weg76
If you sought legal advice how did it go , I'm starting the fight against them now as the broke alot of my things , charged me more than quoted and so on , would appreciate any advice on the situation , thanks ! Mags

Magzrichie1 Tue 28-Jan-14 15:49:45

I used them 6 months ago , and they were 12 hours late , damaged my furniture , spoke to me like trash , and charged me £570 instead of £460 that was quoted , they then keep saying they are looking into it for 6 months and yesterday I received an email saying that they can do nothing to rectify the situation , I'm so upset as this sad supposed to be a lovely new start down by the beach , and it was ruined by rude , late, clumsy people , I'm in hospitality , this is not how you treat your customers .... So if I'm honest , find another removal company that has better reviews

crochetkate Fri 04-Oct-13 14:32:55

Gosh!

specialsubject Thu 03-Oct-13 13:07:29

I got GB Liners to quote - FOUR times the cost of Simply. I would hope they would be professional at that price!

crochetkate Thu 03-Oct-13 12:52:46

Try GBliners, they were great for me when I moved from Leeds to Surrey. Very quick and professional!

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