It is very complicated so I will be brief. Our tenants moved out on the 21st July, and we moved back into our house. At handover, tenant rang Utility Supplier (well known Supplier Of Electricity and Gas) and told them they were moving out and that the Landlord was moving in and taking over the supply from then on. I spoke to Utility Supplier to confirm this, and all was well. I received a "Welcome to Utility Supplier" letter in the post, and went away on holiday for a month, and returned to a "sorry you have left Utility Supplier" letter along with a final bill for £13.
I rang the Utility Supplier and told them there must have been a mistake. Spent 30 minutes on the phone to set up the account again. This was mid September.
By November I was wondering what happened to my bills and the account, and finally decided to call Utility Supplier in December to find out. No record of anything.
Another 40 minutes on the phone trying to set it up, and they said definitely this time will be ok. Went on Christmas Holiday.
Returned from holiday to find a letter saying "Sorry but your Current Supplier Object to handing over your contract".
What Current supplier would this be? I have tried my blardy damnest to sign up with particular Utility Supplier since 21st of July, how can another utility supplier just usurp my custom?
Went through to National Grid, and found that my current supplier is called Power To All. There is no such company. Googled their phone number, and found a company which publish no rates, and no information other than being "eco friendly". How can a utility company just be assigned a customer without the customer knowing, being informed and more importantly signing up with them?
Chosen Utility Supplier has now confirmed that I will be with them as per 31 Jan 2013.
But what about Gas and Lecky between 21st July 2012 and 31st Jan 2013?
I dont even know what rates I am on, with this company I have not heard of...
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So, if you dont know who is your supplier of Electricity and Gas, and you have not signed up with anyone, what then?
6 replies
PureQuintessence · 11/01/2013 23:14
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