help! my kiddyguard retractable stairgate won't retract!

(4 Posts)
wideratthehips Wed 03-Dec-08 18:01:34

was retracting said gate and my skirt got caught in it, so pulled it all the way out and now it wont go back in...i can wind it back in by hand but if you release the button at the top to pull it out the whole thing springs out so there is no tension.

its about six months old....can't remember where i got it from (the internet)

the website doesn't offer any helpful suggestions.....blub, please help...its vital...stops access into the kitchen

wideratthehips Wed 03-Dec-08 19:46:50

anyone....

Lotster Sun 07-Dec-08 16:41:16

Hi, not had this problem with mine but you could try Lascal's UK distributor:

Cheeky Rascals Ltd.
Stone Barn, The Brows
Farnham Road, Liss
Hampshire, GU33 6JG
U.K.
Phone: +44 (0)1730 895 761

Fax: +44 (0)1730 897 549

E-mail: sales@cheekyrascals.co.uk

Office hours:
Mon-Fri: 09.00 - 17.00 GMT
Sat-Sun: Closed

Internet: www.cheekyrascals.co.uk

Abbymoule Sun 06-Mar-16 14:03:45

Hi Widerthehips,
I know this is a long shot as this post was 8 years ago but i'm having the same problem with my Kiddyguard 800 and wondered if you were ever able to solve the problem? I've contacted Kiddyguard and they said it has been discontinued and were not much help!
Thanks in advance,
Abby x

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