Mumsnet Talk

as its the catch bit that keep the lid shut had came off.

Do i have to buy a new bin???. - ive had this one for about 3 yrs.

i love that bin!!

They have lifetime guarantee - get theit number ring them and they will send you a whole new lid!

That is why they are so expensive - they are worth it!

honest!!!!!!!!

arrghh quick.......wheres the phone!!!

Honest - I use mine as a plastics recycling bin and it is really old and on its third lid!

Simplehuman is my new fave though - how can I be bin obbsessed!

Ours broke about a year ago now, I emailed them, they sent us a new lid no problems.

If it is just the catch, they might just send a new catch, we got a spare one when we bought the bin.

Is it one like this?
Because ours came with a spare catch. I gave mine to my SIL, but you might have put yours away somewhere - if not they are probably available from Brabantia.

Oh my God, do they really have a lifetime guarantee? Mine has been broken for about 2 years! Who do I phone??????

Google brabantia and ring their customer care number - they are the best with customer service - someone M&P could learn from!

I think it is a 10 year guarantee, but when we emailed they didn't even ask how old it was.

Do you not need to have registered or anything? Our catch is broken too and I've just been living with it.

We're not registered.

Result! Thanks. Now I just need to work out which model we have...

ours broke at work

daddyboos called brantia and a brand new one appeared in days.

his biggest probelm was finding the relavant phone number to call

should have saiad daddy boss

Brabantia Customer Services:-

0870 2407641.

You don't have to be registered and they will send you a new lid/catch no questions asked.

I have had about three new lids.

They're going to have a rush on lids now!

oooh thank you!

as ive been looking for the tel no but wasnt sure which was the true website!!

mwah mwah

im ssooooo happy now

Pleasure!

Enjoy your lid (as the Americans would say!).

wow!...

i was only on the phone for less than a minute and that was inc being in the queue! !!!

I got a new catch from ebay. Put it in and found the same problem as before -- the bin would sometimes stick shut. It turned out the catch was being pushed out sometimes by the action of closing the lid - sticking it in with a dab of superglue fixed the problem.

I believe their cs is fab. Mums bin broke recently, she had no receipt and it was only months old. They replaced it without any issues.

Hello - any issues affecting your Brabantia bins or other products, please Tweet us at @Brabantialife or send a message via our blog - www.brabantialife.com - and we'll do our best to help.

Just click 'Contact' on the blog and give us as much info as possible, and we'll get back to you ASAP. Thanks

up to date tel no is 0844 873 5848

my catch thing snapped off (by my 2 yrs old!!) and the spring that springed the lin open is broke too so new lid on its way!

lid not lin

Got to say, Brabantia are EXCELLENT at cs. No questions (apart from "what type/colour bin is it?") and we are now getting a new lid (the hinge/spring thing broke after six years). I'd buy again with confidence – definitely worth the money.

Another vote for brilliant Customer Service at Brabantia. I would recommend them to anyone. They are expensive, granted, but worth the money.