anybody had a magnet or moben kitchen, recommend or not?(52 Posts)
Worst decision i made going to magnet. Pd £12k last year and still having loads of problems. Took 7 weeks to fit as so many issues with damaged carcasses( downfall of having them built offsite, often damaged in transit) worktop issues, Doors warping. I had to write to MD in the end. Colleague in work having similar issues after 2 years... Wish i had known!!! I get no pleasure in seeing that kitchen every day and being reminded of stress of the last year...and its not over... Most of the doors are bowing !!!
We had a £12,500 kitchen fitted 6 months ago, we are generally very pleased. the fitter was excellent (aside from the installation of the waste disposal unit).
BUT: make sure you get the fitter to do and test everything before you sign the kitchen off. We have a couple of minor niggles, and we have lost count of the number of calls we have put in to the show room and failed promises from the sales staff to sort things.
So assume that once the basic installation os done you won't see them again.
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We had a Magnet kitchen installed several years ago and was delighted with it. One of my workmates was a cabinet-maker by trade and he rated Magnet's quality as well. We moved house three years after the kitchen was installed, and I remember people viewing the house exclaiming at our lovely, new kitchen. They couldn't believe it was three years old.
We had a Magnet kitchen installed in December at a cost of around £12k. The quality of the worktops and units appears to be of good quality. I would, however not use their recommended installers again, as I am currently in dispute with their Bishopbriggs branch about the quality of installation. I am also in dispute with them about the wiring and plumbing, and have reached the state of reciting the IET 17th Edition wiring regulations chapter and verse to them. I honestly am struggling to find any part of the electrics that reach a legal standard, and I am a fully qualified Industrial Electrician, who did not have the time to spare to fit the kitchen myself. Now I wish I had done, but didn`t want the hassle of it taking longer and organising a Gas Safe installer for the hob around work myself, which is why we used the Magnet installation service. The installer has even tried to tell me he used the 18th Edition wiring regulations which will probably not be written for another 10 years, as the 1st ammendment for the 17th edition only came into effect on the 1st of January 2012. I am currently dealing with the branch manager, and have managed to stop him giving cheeky answers designed to shut up people who do not know the regulations, but have received my reply by e-mail with photo evidence attached detailing the regulations breached, and why, including the regulation numbers. I will update soon as the branch manager is due to come out to meet me to discuss my grievances.
This is an update to an earlier post with a bit more flesh on it.
This relates to an Innsbruck kitchen bought from Magnet Lichfield branch in Staffordshire.
We had a good start with magnet. The Sales staff were pleasant and helpful and after 3 iterations we got the design exactly as we wanted it.
We opted for the Innsbruck kitchen. We did want the Studio White but this was £2,000 more expensive.
We paid a total of £7,169.
They asked us to pay all the money up front which we weren't happy with, but did because they were a large and supposedly reliable national firm. We had a magnet kitchen before but a friend fitted it - this time we had moved area so this option wasn't available and we went with their Magnet fitter to get the guarantees.
With hindsight we would never pay up front again even with a big national because once they have your money there is no incentive for them to put right any snagging items.
The fitter's first efforts weren't good. The worktop wasn't fitted right, end panels also not right, doors not adjusted properly, and the worktop had both manufacturing marks and tool marks in it, two of the doors were warped, plus other minor issues.
After that fitting it took 8 weeks to get the same fitter back in - after 2 further site meetings and numerous phone calls and e-mails badgering them to get it sorted out. So we lived with all our kitchen stuff in the dining room for 8 weeks. this was because the worktops were coming out and new ones were being fitted, which meant a lot of disruption. No point putting all our stuff back in at that point.
The fitter wasn't known to the branch but recommended from another branch because our branch (Lichfield, Staffs) had a lot of response to the sale offers. We debated with our contact at Lichfield whether to have him back for some time, and eventually decided (with misgivings) that we would give him a chance to rectify the faults.
Then when the guy came back he offered no apology for the standard the first time around, blamed everything else but himself and STILL didn't do it right. In fact we had some different issues after he left to the first time!
Another site meeting and snagging list later, numerous e-mails to fix a date which never arrived, people going on leave without doing what they promised first, a visit from a new fitter (a good one this time), then a visit from the customer services manager, and then the fitter back for the last time to provide an adequate solution. All in all from fitting to resolution took over 3 MONTHS.
There have been some plus points. We got a good design. We opted for Magnet because they did the extra tall wall units in many of their ranges, and having a small kitchen meant extra storage was really important. Using the extra tall units also gave us the ability to use the space over the doors with 300mm deep top boxes, giving even more space and making the kitchen feel much larger.
So the kitchen achieved the storage and look we wanted, but it should not have taken 3 months to achieve it. It is only because I would not give in that we got where we are now. However it has been stressful and depressing at times, and what annoyed us most of all was phone calls not answered, calls not returned after messages left, poor communication between staff and e-mails also not replied to.
We even got to the stage of threatening legal action and contacting the local paper to see if they wanted our story.
Magnet offered £400 towards the cost of finishing off the kitchen as a goodwill gesture. Welcome as it will pay for much of the tiling but it's a bit 'too little too late'.
I would not recommend them and will never use their service again. If you like their ranges I would do what we did the first time and det a design, then have a local fitter (who comes with a local recommendation and can give references/photos) buy it trade and install it for you.
The last time we did this we got a better quality kitchen for a larger kitchen installed for £2,500 less than we paid this time round. And it was done in less time even though our friend had to do most of the work at weekends.
Your can buy the doors separate and yes the Guarentee is transferable as long as you have teh relevant docs etc.
So get those doors and make that Magnet kitchen look great again.
Ps i work for magnet
We have had a magnet kitchen for 10 years. We installed it ourselves so the installation is very good . It is still fine, the drawers and doors are still just as good as new even after 3 dcs slamming and swinging on them. They used to make the cabinets with nylon injection into the joints so they were much better quality than flat pack but someone told me that they don't do it anymore.
If you want individual door fronts you have to buy them from the magnet trade counter. We fitted some new wall units a couple of years ago and had no problems.
all the carcase measurements are on their website you can print them off to look at
and you can get sample doors sent
i have buiklt a house in my back yard
zippi..that looks really good..will show DH.
P.s love that you have a spare house!!!
i can never understand why moben are in business, because they seem to have a consistently bad image
moben have a well deserved bad rep. Woeful thieving bastards...
homebase wall cupbaords are deeper than those others
the co i linked to the carcases and hinges and doors are all different
if you get a second nature brochure from an independent kitchen shopwrrom then those are the doors
my builder said that homebase b and q, moben and magnet all have the same carcasses - the doors vary
he might be talking twaddle but have a very good look inside before you buy
we had shaker cream from homebase a few years back - cheap and cheerful - was fine - prob not very trendy now though
I didn't want to paint it as I thought that a flat colour rather than texture would show more how different sized the door are. And I couldn't get different doors as the units I currently have come in non standard sizes. Main problem with it and its design is I have a triangular kitchen.
In any case, I also hate the worktop and after the heavy work it has provided is already looking a bit tattered.
they go through your list with you to make sure...you can discuss it with them
Our Wickes kitchen cost less (for a much bigger room) than my parents' Magnet kitchen and ours still looks lovely whereas theirs is looking shabby.
If we get to do our barn conversion DH is going to build the kitchen himself in the wood of my choice
I dont think I could trust myself to measure myself and remember to include everything that I wanted/ needed.
i measured myself..obsessively...i am going to clean the kitchen up in the spare house tomorrow and take some photos it still has the blue plastic on the doors at the moment
Zippibabes do they come out and measure for you or is it a completely DIY service?
Anyone know any good fitters in the Birmingham area?
i just had a kitchen from here fab quality and quick delivery none of this waiting for weeks and a huge range of sizes compared with mfi amd magnet and places
i designed it myself with walnut worktops
better quality than mfi which i have in my main house the units themselves are brilliant with proper backs on and all the parts came first time round aand the people on the phone are great
We don't have a Magnet kitchen but got as far as having them round to design, measure etc. The salesman was a cocky young man who spent a lot of time telling me how marvellous his own uber-trendy kitchen was.
I needed to ask a few questions about moving doors etc and he dismissed it all with an airy wave of his hand saying 'Oh yes, that'll be fine, yes, yes, the fitters will do that'.
I just didn't have confidence in what he was saying and like someone said earlier, was worried he would deny all when the day came.
(but did think some of their kitchens looked lovely!)
we had magnet round last night and the woman was fab. She wasnt hard sell at all and had great ideas. we have to go back in a week or so and see what she comes up with.
dolphin are just as bad as moben. I know someone who works for dolphin and he said "the majority of our customers are old people who have been ripped off by salesmen"
I didn't know this guy when I had my moben kitchen! Shame!
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