I've just bought a Relyon bed, for delivery on Friday. It was bought in store (Bensons) without doing any research first (yes, I know...) but I recognised the brand and thought they were quite reputable. Having carried out some post-purchase Googling, this particular bed, the Airflow 7000, seems to have generated tons of complaints - due to the sagging mattress - and several court cases.
I was steered towards this bed by the salesman and, surprise surprise it now emerges that Relyon and Bensons are the same group of companies. Hopefully I haven't just wasted the best part of a grand on a rubbish bed. Has anyone got any experience of these beds? It's the one with a memory foam top and pocket sprung mattress.
hi We bought a mattress from Bensons recently - Relyon Airflow 5000 i think it is - pocket sprung and foam top. It's sagged within a week of delivery so we each have a kind of shallow hammock to sleep in. We were given 2 guarantees in the shop when we placed the order, but it turns out neither of them apply as we only bought a mattress not a full bed. So that was very misleading.
I am getting nowhere with their 'customer service'- what a joke they are. They have offered me a new mattress from their shop if i pay another 15% which would be around £96. Am so cross and disappointed, I had saved up for over a year for a new mattress. According to Customer Service, it's 'natural settlement' and it's normal to sleep in a hole!
They are a group of companies including Sleepmasters and others, so beware anyone buying a mattress/bed - they don't seem at all bothered whether customers are happy or not and are very misleading about guarantees. I've reported them to Trading Standards who have said they'll take 'any appropriate action'. Not sure what to do next!
Have you got your mattress now and if so how is it?
Don't be put off by their response. The mattress you purchased comes with a five year guarantee. They do try to limit thir liabilities by a mention in the guarantee that if one uss the mattress on an existing base, the guarantee may be void if the base itself is damaged or worn at the outset.
If the base was fine and firm (not sunken in), then under your statutory rights you have a valid claim.
I had one of these which sagged after a few weeks. I put up with it for just over a year then reported it as an inferior product. They arraged for it to be inspected by their appointed "FIRA technician".
If they asked you to place a pole (broom handle) across the middle of the mattress and measure the gaps underneath it, then this is an incorrect method of determining the amount of sagging. I had a good laugh when they asked me to do this, which was also addopted by the FIRA technician. But the FIRA guy used a plumb-line instead.
If one places a plumb-line across the middle of the mattress and you see a gap underneath it, it is not a true measurement of the sagging. The reason for this is very simple, if one is to place a plumb-line across the centre and then another along the mattress approximately central to when one sleeps, one will see a significant gap between the two plumb-lines. Therefore, the true measurement of sagging is taken from the plumb-line placed along the mattress to the lowest point in it.
One sleeps along a mattress, not across it.
A mattress should only show normal signs of wear. After a couple of years one would expect this to be one to two centimetres at the very most and it's supposes to give you the support you would expect during your sleep. The whole purpose of using memory foam is so that when one changes position it should recover within a few minutes, about ten to fifteen, to support the new sleep position.
From information gleened from the forums about this product I think there is a common fault with the Relyon Airflow 5000. If I remember correctly, it was supposed to have pocket springs and also two layers of memory foam. Sadly, the manufacturer has got it wrong this time.
Poor you! I bought a very expensive Relyon bed (costs over £1000) two years ago. I have suffered a bad back ever since, I can hardly get out each morning and walk. The bed should have been medium but it must be very soft for that rating. The label reads the bed is available in soft Medium or firm so I don't have any idea what I got. I have fallen out of this this bed more than twice as the nearer the edge you get the softer it is. I would love to get rid of it today!!! If anyone is looking for a new bed avoid the Majesty unless you want a very very soft bed. The store sent a man to check and I contacted the manufacturer but can get nowhere. Best bed I have ever slept on in the last few years was the bed in the Sheraton hotel scotland. They sell their own but at over £2000.
I concur with the last poster! I love my Relyon bed , so so comfy! I know a lot of the big stores have special deals with the manufacturers where they'll have exclusive models made just for them, maybe the quality just isn't as good or something? Also sounds like you got one that maybe has a topper or something on top of it and it isn't quite for you <runs off to check the model you said you bought> ah it has memory foam on top of it. Hmm, weird that it only has a one year guarantee though as I thought Relyon came with 5 year?
There's a pretty cool article about Relyon here, maybe try one of the models that is available in a number of places and without foam or pillowtop - just a good number of pocketsprings like this one? Yep...I did a lot of research before buying our bed, geek!
Don't go near Relyon or Bensons. My new mattress arrived Thursday, and here we are, Monday morning, and my back is so painful. I noticed after the first night that there was a delve in the bed where I sleep. I am only nine stones, so it is not like the bed has to support much. I called Bensons this morning and got the usual "it is normal yada yada", and quite simply, they refuse to do anything.
I can't believe the amount of pain I am in. The bed looks like it has had a heavy weight lying there for years. I gave my old mattress away as despite being in perfect condition, it was too firm for me, but still looked as new. (after seven years)
The mattress is a pillow top connoisseseur, and absolute rubbish. I can say the same for Bensons customer service.