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Has anybody had a GOOD experience with Mothercare

(26 Posts)
WinterMammy Fri 19-Apr-13 20:59:16

I have seen a pram I really wont but they seem to have very bad reviews from people sad

Jenjen85 Fri 19-Apr-13 21:02:53

Iv bought my pram from mothercare an they were brilliant, spent loads of time with us demonstrating the pram an checking it in our cars. My mum used to work for mothercare (yrs ago) I don't necessarily think its mothercare I would assume its the staff that give the shop a bad reputation

SomethingOnce Fri 19-Apr-13 21:19:17

I had to return a cotbed to Mothercare online because the quality wasn't up to standard; the customer services person I spoke to was lovely and the returns process was very easy. They even gave me the discount on my alternative choice that had just ended by the time I then needed to buy it.

Rowboat Fri 19-Apr-13 21:24:15

Bought travel system from them 2 years ago and they were great. No complaints. They showed us how to fit the isofix in our car, double checked its safety in our make etc. Were also really good when we wanted to move the delivery forward. Bought a bigger car seat there several months later and at first got an inexperienced guy who wasn't very helpful and didn't know much, but I managed to grab another staff member to help who was great again, showed us how to fit it, etc. I think for things like prams and stuff they're only as good as their staff, so probably mostly great. I found their maternity clothes crap, and missing basics, though.

LittleMissPlayful Fri 19-Apr-13 21:27:51

I had a good experience buying a pushchair from Mothercare. In one shop. The staff were great. Knowledgeable and helpful. They could not have been better (unless they'd given me the pushchair for nothing) on both occasions I went in.

I went to a different shop to try the pushchair out again. That was a different story. Funnily enough I went back to the first branch.

Based on that - I think Mothercare staff can be a bit hit and miss. The staff in that first branch were brilliant.

mummymccar Fri 19-Apr-13 21:33:39

Never had a problem with them and ended up buying everything from them (for a few visits). It's Mamas and Papas that I dislike.

pinkr Sat 20-Apr-13 05:09:04

I'm a bit confused by them...ordered a nursery set and mattress, got a call to arrange delivery for next week but then got home a few days ago to find half the order had been delivered. Usually there's no one in during the day but I had a tiler in and he signed for it. I can't understand why they'd do it and why they'd arrange delivery for one part but not the other.
That said I guess I shouldn't complain

pinkr Sat 20-Apr-13 05:09:04

I'm a bit confused by them...ordered a nursery set and mattress, got a call to arrange delivery for next week but then got home a few days ago to find half the order had been delivered. Usually there's no one in during the day but I had a tiler in and he signed for it. I can't understand why they'd do it and why they'd arrange delivery for one part but not the other.
That said I guess I shouldn't complain

noisytoys Sat 20-Apr-13 05:40:25

I ordered a pushchair from them and they charged for 1 pushchair and sent 2 (£300 each). I called Mothercare to return the duplicate and was told to keep it so I sold it on and got a nearly free pushchair in the end smile

I do think they can be hit or miss (like any shop really) but their customer services over the phone are good
I bought our cot and the next day they had a special offer on for 20% off. As it hadn't been delivered I phoned and asked if they would honour the discount and they did!
If its the pram you like go for it just don't be scared to kick up a fuss if you need to.

fertilityFTW Sat 20-Apr-13 09:26:21

We had a great experience at Mothercare Peterborough - we'd driven out to Kiddicare for car seat/system and were quite underwhelmed and swung by the Mothercare on the way out without any expectation. But the staff were lovely - the young man who helped us took a lot of time to take us through everything, wasn't rushed for a moment and even managed to score us a bargain on the car seat we'd wanted.

Our local Mothercare is fantastic. The staff are friendly and very knowledgeable. We bought most things for our twins from there mainly because the staff were so helpful. They always say hello and coo over the girls when we go in now, nearly a year later!

SuffolkNWhat Sat 20-Apr-13 10:08:01

Message withdrawn at poster's request.

ButteryJam Sat 20-Apr-13 10:54:52

I've bought quite a lot of my things from mothercare online and never had a problem. When their items are on clearance plus code, it works out really well. Never had a problem with them. However, some of the staff in my local weren't exactly friendly but you get that everywhere.

csmm Sat 20-Apr-13 11:13:36

Only ever had good experiences at both branches here, with online ordering and customer services over the phone. Including being able to return internet purchases to store on products they only stock online. Generally find the staff to be helpful and knowledgeable.

WinterMammy Sun 21-Apr-13 17:31:12

Oh wow that's reassuring, I wasn't expecting any replies!

The pram I saw was the Mothercare Xpedior, so I can only get it from Mothercare! Unfortunately we don't have a kiddicare near us and Toys R us don't have many on display, and because me and oh are tall we wanted to try it out first.

Its only £250 but after only hearing bad reviews we decided to pay a little more for another pram, then I popped into Mothercare were that had on display!!! got it down and immediately fell in love with it!

So I think after reading these I'll stick with the one I like and go to Mothercare! Thankyou smile

BabyHMummy Sun 21-Apr-13 17:44:01

My bm got her pram from mothercare and loves it. I have to say all the ones nr me are brilliant. Some have more on display than others but we have some big out of town ones that are great.

I got my pram second hand but used mothercare at rotherham parkgate to go and play with it and get a feel for it and the staff could not have been more lovely. I had tried co-op and toys r us as its a silver cross pram and the staff were really arsey when i asked them to show me how to collapse it etc. Mothercare on the other hand were brill. I have a weak shoulder so needed to know i could lift it when collapsed, the 2 ladies helping me were brill at dismantling all 6 of the ones i looked at...never a grumble even when i walked out saying i needed to think about it and bring dp up to look.

Reviews on product are one thing but shop.staff etc can be down to ppls mood on the day pr how they interact with the staff.
Were the reviews thatconcerned you about the product?

nenevomito Sun 21-Apr-13 18:09:55

BabyHMummy - Mum? Is that you?

BabyHMummy Sun 21-Apr-13 18:12:39

babyheave nope. My dp surname starts with h and our baby will take him name lol

YooHooYoniMe Sun 21-Apr-13 18:26:01

Mothercare were amazing to me in very difficult circumstances I don't want to go into here. I was really touched and impressed.

PhieEl06 Sun 21-Apr-13 19:45:50

I experienced amazing customer service when I went in to buy my pram two weeks ago, served by a lovely lady who chatted to us for nearly an hour & went out of her way to help, I was that impressed that I wrote an email to the store to tell them how fantastic she was, I never do anything like that but working in retail myself I know how great it is to hear positive feedback from customers. Have been recommending my local mothercare to anyone & everyone now.

FlatsInDagenham Sun 21-Apr-13 20:31:56

They've been great with us. We had lost the newborn insert for our stage 1 carseat after DD1 had finished with it. 4years later we needed the insert for dd2 so went to Mothercare looking for one (we'd bought the carseat there 4 years earlier) - and they gave us one for nothing despite them usually retailing at around £60.

Mind you, their bra measuring service is as bad as M&S. Get measured elsewhere!

FlatsInDagenham Sun 21-Apr-13 20:37:57

Oh, and they were lovely to me when I went in a few days after dd2 was born. She was in SCBU and I was pretty much glued to her incubator but absolutely had to pop in to buy clothes to fit new blobby-non-pregnant-still-pregnant-shaped shape. I was a big, frizzy, stressed out mess and they took me in hand and sorted me out, and made me promise to bring dd in to see them as soon as she was able.

WinterMammy Mon 22-Apr-13 08:29:26

I've seen a couple of threads on Netmums, people having problems with the service e.g. so I started to worry as I really want to buy our pram from there. Oh said try not to look to into it, people are quick to complain but nobody ever leaves good feedback so I though ah they may be hope!

I'm just glad somebody's had a positive experience with them, it puts my mind at ease about buying from them.

FoofFighter Mon 22-Apr-13 11:41:56

So it's not actually bad reviews of the pram itself then? phew as just bought it

Hydney Sun 28-Apr-13 07:56:46

I bought a travel cot last year for my guinea pigs so they could sit in the living room with us ( it works great), and was asked at the till if i really wanted to buy the cheap one.
Put me off going back now i'm pregnant, if it's all you can afford and they stock it what's the problem?

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