My employer has started using an ordinal scale to measure customer satisfaction. how exciting
They are looking for customers to respond that they are "highly satisfied" with their experience.
I would like to suggest that it is not possible to be highly satisfied. Surely you are either satisfied or not? If you are satisfied, by definition you cannot be further satisfied, no?
Can I take this argument that the whole thing is a load of bollocks to my area manager?
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Please
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Pedants' corner
Can you ever be more than satisfied?
5 replies
TimothyTumblespring · 19/11/2012 22:25
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