OMFG just found out DS has spent £1700 on ipod game!!!

(366 Posts)
splodge2001 Mon 11-Nov-13 21:14:42

It's all in the title really. Still shaking, It's been going on since June> I hadn't noticed because the spending was masked by some unusual purchases over the last few months. Am livid! I've deleted 'Clash of Clans' banned the Ipod, grounded him, asked him to think of ways he can pay us back (he won't be able to). What the hell do I do? Can I get my money back. Do I report it as fraud? After all, I didn't allow it to happen. Help!

5madthings Mon 11-Nov-13 21:15:50

How old is he?

Who does the iPod belong to?

Who set up the bank details so he could spend the money?

Ifcatshadthumbs Mon 11-Nov-13 21:16:08

How old is he? You need to block in app purchases.

MirandaWest Mon 11-Nov-13 21:17:27

Was it in app purchases or apps?

Does he know your password?

Apple have been known to refund for these sort of things,

Shesparkles Mon 11-Nov-13 21:17:50

I believe Apple can be quite good at refunding in these kind if circumstances-has to be worth a try.
But why the hell did you allow in-app purchases??

lborolass Mon 11-Nov-13 21:18:09

There was a similar thread last week, if you can search for it there were some suggestions on how to go about getting it refunded and some success stories.

If you approach it right it seems you can have a pretty good chance to get some of it back. Have you disabled the purchases option.

splodge2001 Mon 11-Nov-13 21:19:17

Apple make it so that you have to provide bank details so can download anything - then the default setting is that you can download freely. He's 11

Wasn't the same amount as you shock but DD spent on an in app purchase when she first got her gadget and Apple were great with a fast refund.

People have def gotten money back but you need to sort your settings. DS has iTunes linked to my account but he doesn't have the password.
Turn off in app purchases.

Did he actually realise what he was doing?

splodge2001 Mon 11-Nov-13 21:26:20

I really appreciate all the advice.

Can anyone tell me about how to get a refund? Or point me towards the previous posts.

There was a pin number - he guessed it.

There have been SO many threads like this recently.

Good luck OP.

Pancakeflipper Mon 11-Nov-13 21:28:34

Wow. Well that's his Christmas pressies for the next 75 yrs sorted out then.

I really hope you get some money back on that.

splodge2001 Mon 11-Nov-13 21:30:11

I don't think he thought it was real. There has been a lot of crying. It's awful. DH and I feel abused. We had to cut back on a lot of things since DH lost his job a couple of years ago. DS only got an ipod coz he sold all his Star WArs lego. We are devastated.

He guessed the pin? Did he realise how much he was spending?

I emailed apple, they sent an email confirmation of money spent. Was this a one off spend?

MirandaWest Mon 11-Nov-13 21:32:24

How could you not notice £1,700? (I realise it was in smaller amounts) Although the emails about purchases don't come immediately they do come (although don't know about in app ones as have always turned them off so no one is tempted. Including me).

Glenshee Mon 11-Nov-13 21:32:26

To place an order you must be 18 years+ and be accessible by telephone. So this is a mistake. Absolutely ask for a full refund.

SilverApples Mon 11-Nov-13 21:33:52

If it's been going on since June, they might not refund the lot, he's had use of the apps for months. As others have said, this keeps happening.

5madthings Mon 11-Nov-13 21:34:25

Sorry but at 11 yes old and as he had to 'guess'the pin number he knew what he was doing. He may not have a total grasp of the value of it and obviously won't have added it all up but he knew what he was doing.

I say this as the mother of an 11yr old boy.

Yes you set your card up but then you go I to settings and set it so you can't buy in app purchases and so a password pin is needed. I have a nexus and this set up so I have to out a password in each time. My 11 and 8 ur olds knwo they are not allowed to buy anything on the nexus.

You can try and claim some back but I doubt you will be them to back date it to June.

Mattissy Mon 11-Nov-13 21:37:53

Bloody hell, I'd be shaking for weeks in that. I had £98 refunded for in app purchases made by DD. Go onto apple.com and it'll direct you to refunds.

HyvaPaiva Mon 11-Nov-13 21:40:17

It's certainly worth asking Apple as they have refunded for this sort of thing - although as it was ongoing, perhaps not. Be careful, though, OP because you said 'After all, I didn't allow it to happen' but you did: by allowing your child to use it with in-app purchases switched on, by not carefully checking your statements to the tune of £1700. I do sympathize but I wouldn't go down the 'fraud' route. It's inconceivable to call this fraud: it was your son purchasing on an ipod that you let him use. It wasn't set to prevent purchases and should have been. Sorry but I do hope you might have some luck with Apple.

splodge2001 Mon 11-Nov-13 21:40:28

I didn't notice because it was spread out and we took out some borrowing on the card - so I thought it was the interest! I'm mad that I had to borrow money to fund this sh*t!

FourAndDone Mon 11-Nov-13 21:42:36

I think you was very naive op. The first thing I did on all apple products was turn off in app purchases and pincode if necessary. My eldest is 7 and knows he can't buy anything or not without asking me first (that one time I let him buy somethingwink) so I would expect an 11 year old to know better. You don't even have to store your card details on there. I think I would delete them before handing the iPod back. Good luck with the refund confused

BanjoPlayingTiger Mon 11-Nov-13 21:43:32

It might be a good idea to unlink your credit card too. You don't have to enter credit card details, you can buy a gift card that will pre-load £15 or whatever the amount is on to it, and once that has run out he will have to buy himself another card, or stop buying things through the app store.

I don't know how you go about getting refunds, but good luck!

steeking Mon 11-Nov-13 21:44:11

You don't need a credit card for an itunes account . You can set it up speak that it only uses vouchers. In app purchases should be switched off.

Ratata Mon 11-Nov-13 21:44:51

This should help you with refunds, explain to them that it was a mistake you didn't know about: www.knowyourmobile.com/products/7746/how-get-refund-itunes-app-store

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