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Hermes parcel delivery - so annoyed!

8 replies

Pepperpot99 · 17/08/2015 11:45

I have received an email informing me that I received and signed for a parcel I ordered from Boohoo.com....LIARS . I have been waiting in and no one has come remotely near my front door.
Hermes say it is nothing to do with them. I had to make do with a webchat as there is no known phone number. Same for Boohoo- no phone number just a customer services template. I am so angry - does anyone have any suggestions?

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PamPoovey · 17/08/2015 11:47

Boohoo seem to deal with stuff quickly on their Twitter?

I'd email, tweet and post on their FB.

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Pepperpot99 · 17/08/2015 11:51

I have emailed but I am not on twitter or facebook and am not intending to be any time soon or indeed ever

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chemenger · 17/08/2015 11:52

In my extensive experience of Hermes blatantly lying about deliveries you won't have much trouble getting a refund from the retailer. Once Hermes had lost our house there was a stream of these barefaced lies, but recently we have a new delivery person who can use satnav and things are delivered with no problems. You have my sympathy.