What duty of care do nursery owe my child

(8 Posts)
PooersMummy Thu 07-Apr-16 18:54:25

I collected my 16 month old today and she's had no sleep again.
They also told me that she's got a very sore bottom after 3 poos today and "it must be teething saliva".
They don't always change her straight away and don't always remove all traces of poo. She was also left in a poo for 5 hours when they were busy with the nativity (they denied it and claimed they just forgot to log a change).
She fell asleep in the car on her way home and is now asleep in cot, filthy clothes and probably a sore bottom. I would never have been able to get her into the bath that tired.
The nursery alternatives around here aren't any better for under twos and she loves it there and has some friends. Plus if she had a sibling, they could be together as all ages are in one room.
The staff are friendly and most genuinely seem to care.
Is there anything I can do about relocated happy rash. Shouldn't Ofsted be monitoring this?
How do other nurseries help children have their naps?
They also don't fill in the daily logs so I have to remember to ask about every detail every day.
Should I just quit work and look after her myself? My salary could pay for her education when she's older so I'm reluctant to give up work.
Sorry this is a jumble...

HBSBeeches Thu 07-Apr-16 19:53:46

Oh you poor thing. How horrible. I don't know how you manage. I had to reply.

Firstly, all of this isn't ok. My DD is at nursery and she has rarely come home with a sore bottom (may be once or twice in 6 months) and they log everything plus she takes her naps.

So, if I were you I'd change nurseries as even though she is happy the above is important. I couldn't cope with what you describe. If it was just one issue then may be but there's a lot.

I'd hire a nanny if there is no other nurseries available or travel further.

I wouldn't give up my job. Like you - I'm focusing on paying for an education.

All the very best with whatever you choose.

AGrinWithoutACat Thu 07-Apr-16 20:17:52

The nursery is not good enough - sorry but no matter how lovely they appear they are not caring properly for your DD.

To give you a comparison;

DD3 (15 months) has settled into her nursery who have separate rooms for the different age groups as <2 have different needs to 4 year olds! but do have well supervised mixing at times so one large room is the first red flag for me

Recently DD had nappy rash we couldn't shift, nursery helped by changing her the moment she was wet let alone dirty and then applied a non standard barrier (egg whites - try it, it works - I supplied them) as sudocream was making it worse

DD doesn't sleep there but as she refuses to sleep anywhere but cuddled with me or DH I can't fault them on that - they do try different things to encourage a nap and sometimes she has 20 minutes (till the buggy they are rocking stops moving - she doesn't sleep in the cots since she figured out how to climb out on day 1)

I also get daily logs and a verbal run down of the day. The staff in the baby room have all of the details but even the staff in the other rooms know little bits about her day and I will be given a snippet by whoever opens the door

I would be researching other nurserys or childminders if a nanny is not an option, try and do a stay and play session to get a feel and ask questions on how they deal with different scenarios to find the best fit for your DD - good luck with your search

FineAsWeAre Thu 07-Apr-16 20:54:40

How do you know that they don't change her straight away? In my room we have up to 16 children at any one time, a child could feasibly have a dirty nappy and if we're not aware straight away it could potentially be at least half an hour before they are changed. If she's coming home not clean though I'd flag that up with the manager as that's not good enough. Regarding the sore bum, it's quite common and not necessarily nursery's fault.
Daily diaries are an absolute pain to be honest, we try our best to do them but it's not always possible as actually being with the children takes priority over paperwork and they often get forgotten unfortunately.
It's hard to say anything about naps without knowing a bit more about the situation - how long she attends nursery for, what they do in terms of nap times, what her routine is at home etc.
Ofsted probably wouldn't investigate a complaint about the above.

PooersMummy Thu 07-Apr-16 22:26:25

Thank you everyone. So good to get different perspectives on this.
My daughter loves her key carer and I've seen her treat her beautifully. I have a bit of a problem with the nursery manager who is really defensive and lies.
I know that the poo before Christmas had been left there for five hours because it was dried on. The staff member I reported it to apologised profusely but when she reported it to the nursery manager she said that she had changed her (I got the impression she was lying). We are a 20 min drive from lots of places and quite often I realise the crying in the car was a poo near the start of the journey - so I know that she doesn't get a red bottom if not changed instantly and I could also tell that in the incident before Christmas they had really left her for a long long time. (According to the log five hours).
I can't afford a nanny and I do like the interaction she has at nursery, plus because we live in the sticks I'd be worried about someone else driving her on the dodgy potholed roads (yes probably should have thought of that before moving here, but she was only a twinkle our eyes then).
My father (mother has died) and husband think it's a good nursery, and I know I'm prone to worrying. I'm also considering changing jobs and/or getting pregnant soon, so moving nursery could mean extra upheaval for a short time.
Sorry I'm rambling.
But if I chose to withdraw her, am I within my rights to say I won't pay the month's notice because they have failed in their duty of care?
(She woke up and when I changed her nappy she wasn't thoroughly cleaned again).

insancerre Sat 09-Apr-16 06:54:24

No, you can't just not pay the fees
You should ask for their complaints procedure and follow that so that your complaints are logged and investigated
Complaints by law have to be kept and shown to ofsted during an inspection

Artandco Sat 09-Apr-16 07:07:54

I would look for elsewhere

How old is she? Have you considered a childminder or a nannyshare? Both can be he same or cheaper than a nursery. A nannyshare in particular as many works per family, so the cost would be your child and another families child to start with for a fixed share cost. But then if you add another child of your own later the cost wouldn't double

HoggleHoggle Sat 09-Apr-16 07:12:56

If they can't even thoroughly clean a bottom then they aren't a good enough nursery. Seriously. Who changes a nappy so badly that they leave poo on the child's bottom? It's just not good enough.

Added to that, you think they've lied previously, how can you trust them in general?

I'd really look at other options. I also think it's a bad idea to have all ages in one room.

I changed my son's nursery on the basis of two settling sessions. I didn't like what I saw so I took him out. They were just lacklustre and there's no way I could leave him there, feeling the way I did about their level of care.

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