Sorry I withdrew post. It was because I thought I'd given too much detail in it and would be outed in RL and I hadn't yet decided what I wanted to do. I was unsure if I'd stayed too long, hence why I asked. I was staying between 2-10 mins depending how long it took to get shoes on etc! DS is only child so have nothing to compare the experience to. I think the main issue really was that nursery haven't moved DS up to the toddler room yet even though we'd asked him to be and they've said that they'll ensure DS is in the toddler room whenever the little girl he knocked over was going to be in the baby room. This wouldn't have happened if he'd been in the toddler room in the first place. Am feeling like I've lost confidence in the nursery so have decided that I'm giving notice and am currently looking around new nurseries. In the new nurseries will be much quicker with pick up though. Have learnt my lesson the hard way. Thank you all for your posts. I appreciate it.
I work in a pre school and we are really happy to have parents stay as long as they like at drop off time and to visit whenever they like. Pick up time is more tricky as we too have children to pick up from school and the longer parents stay the later we are...we allow 15 mins at the end of the day which gives us plenty time to chat with all parents briefly about their dc's day.
The fees stay the same until 2nd birthday because the ratio has to be 1/3. I think this was just the final straw really and I've handed in our month's notice. Have found a lovely new nursery that's got lots of space and DS will go straight in to their toddler room when he starts in January. Thank you all so much for your comments. I'll take them all on board when the pick ups start for the new nursery.