Please note: This topic is for discussions about the surveys Mumsnet is running. It's not the place for promoting other surveys or market-research requests. If you do that here, we may well delete your thread. If you'd like to discuss running a (largish-scale) survey about your product or business on Mumsnet, please feel free to mail us at

NOW CLOSED: Have you given birth in a UK NHS Hospital in the last year or so? Please complete a short survey for MNHQ....

(122 Posts)
AnnMumsnet (MNHQ) Wed 29-May-13 09:37:44

We want to know what all MNers think about Bounty reps on NHS Wards.

If you are a UK Mumsnetter who has given birth in a UK NHS hospital in the last couple of years - whether or not you had contact with a Bounty Rep post-natally - please complete this short survey.

This survey has already been sent to the MN Research Panel - please only do the survey once.

When answering, please think about the most recent birth you have experienced in a UK NHS hospital.

Everyone who completes the survey and adds their details at the end will be entered into a prize draw, in which one Mumsnetter will win a £50 Amazon voucher .

Click here to complete the survey

Thanks, MNHQ

StillInBigKnickers Wed 29-May-13 10:21:31

this MN thread from last year makes for interesting reading too, Ann.

Tidypidy Wed 29-May-13 10:22:52


VivaLeBeaver Wed 29-May-13 10:49:36

I work in a maternity unit and our bounty rep has left as she said she hated the hard sell tactics so much. She was expected to get 7 in 10 women to sign up for the expensive photographs. She was told to use phrases such as "where should we put baby for their photos" rather than " would you like photos taken".

CrikeeThree Wed 29-May-13 11:14:30

(I think maybe the wording on the first question should include "when" rather than "whether"?)

OnTheNingNangNong Wed 29-May-13 11:49:10


MrsFoodie Wed 29-May-13 12:00:57

Completed, this has played on my mind ever since at it really annoyed me.. I was exhausted and vulnerable I allowed them to take photo's because I didn't have the energy to say no. I wasn't expecting it and wasn't prepared, will be next time currently 6 months pregnant...

noblegiraffe Wed 29-May-13 12:01:12

I think the Bounty pack I got a few years ago was better than the one I got this year in terms of free stuff. I was a bit annoyed by that.

CouthyMow Wed 29-May-13 12:01:25


DS3 had got stuck, and had a massive caput, and I didn't want his photo taken. I was told by the Bounty lady that they 'had' to take the picture, even if I wasn't going to buy it, for 'security purposes'.


Buggers won't take me off their mailing list either. Even though I made it plain that I didn't want to even go on the mailing list in the first place.

CouthyMow Wed 29-May-13 12:02:38

She also interrupted his newborn hearing check, I had to forcibly tell her to come back later!

noblegiraffe Wed 29-May-13 12:02:45

Neither of my babies had their picture taken, it wasn't even suggested. Is that what happens in other hospitals? shock That's outrageous!

SuffolkNWhat Wed 29-May-13 12:55:00

My views on Bounty are well known on these boards, I completely hate them and everything they stand for.

hazeyjane Wed 29-May-13 13:09:24

It is appalling that reps should be allowed to approach strangers at such a vulnerable time. Ds was in NICU and I was in an awful state recovering from a csection when one approached me.

'Would you like to have babies photo taken'

'Baby' is in NICU'

'We can arrange for babies photo to be taken there'

Bleeeeeuuuurrrrrrghhh <had been vomiting badly ever since section - timing was perfect>

NessaYork Wed 29-May-13 13:09:53

Bounty is far too aggressive with their tactics. They would be much better served looking at new Mums as long-term loyalty prospects rather than potential clients for diaper-stage of life only.

ThreadPirateFanjoBeard Wed 29-May-13 13:13:22

Done. I had a dreadful birth, which wasn't helped by the B woman hassling me daily for pictures. She didn't tell me where she was from and actually led me to believe she was a hospital official 'we just have some forms to fill in, it's all routine blah blah' and also led me to believe I couldn't get CB if I didn't give my details. Totally unacceptable exploitation of patients IMO.

ExBrightonBell Wed 29-May-13 13:21:39

This is about to be discussed on Radio Five Live in the current program, well they have mentioned that they will anyway.

hazeyjane you made me laugh. My experience almost exactly the same, except I didn't manage to puke over her!

notcitrus Wed 29-May-13 13:24:35

Filled in the survey - I had no contact from the Bounty woman at my most recent birth, but that's because my birth plan for it read "Try to go to and stay in MLU. Try to avoid postnatal ward. Please could staff tell the Bounty woman to fuck off so I don't have to this time"

Didn't manage parts 1 or 2 so very glad part 3 was achieved! Though actually I was compos mentis this time despite having to stay in 24 hours, so might have relished giving Bounty a piece of my mind, mostly about lying to me previously that I had to sign up to be able to claim child benefit. And the crapness of the Bounty packs compared to 4 years earlier - 1 laundry tab and 1 teabag is just pathetic!

Bounty aren't looking for long-term loyalty; they get their money from selling your personal info to other marketers, who may try to get longer-term loyalty out of you.

TheDeadlyDonkey Wed 29-May-13 13:24:38

Couthy - that happened to me too! I forgot to put that in the survey.

Message withdrawn at poster's request.

TheDeadlyDonkey Wed 29-May-13 13:26:36

Interrupting the hearing check, that is.
They also interrupted the paediatrician check hmm

slightlysoupstained Wed 29-May-13 13:26:59

I didn't actually give birth in hospital, should I still do the survey? (Transferred in after home birth). Was over a bank holiday which I assume Bounty reps don't work as I never saw one!

Might be worth mentioning that although I can't say it was enough to change my decision about place of birth, the thought of being hassled by sales reps made the idea of giving birth in hospital sound potentially stressful. I was very pissed off that such an important choice was muddied for me by having to consider such a factor. sad angry

smokinaces Wed 29-May-13 13:54:35

I never had a single issue with our bounty rep. She was polite, she accepted yes and no, she explained everything, didn't feel hassled or anything and I liked the photos! Sad to see not everyone had the same. I had positive experiences with them after both births - and both my births were shitters.

Done. Was very short with bounty rep who wanted my details so she could give me the child benefit form.

Told me " no details, no form"

She hassled me and I was so tired I gave in and gave my name and address, but refused any more details. Was bombarded by marketing calls when I got home and endless junk mail.

Another company (tempest) did the photography, so I had two reps to fend off.

On a postnatal wad hours after giving birth for the first time, struggling to breast feed, it is appalling that these people wander about, pulling back curtains and selling to vulnerable women.

LifesAHappySong Wed 29-May-13 14:03:36

Done. Totally unacceptable IMO to allow a private company direct access to potentially vulnerable post natal women.

glorious Wed 29-May-13 14:04:30

Done. I simply don't understand why hospitals think this is acceptable. Mine used another company who were fine. I said no on the first morning and she didn't ask again in the five days we were there. But even so I don't think it's right in principle

childcarehell Wed 29-May-13 14:16:37

We don't have reps, the midwives (or I think assistant/ nurse?) are pushy with packs. In the hospital waiting room one circulates with leaflets and a pen! She tries to make you, thrusts the pack/ pen in your hand and keeps returning until you have filled it all in! Great I'm sure if you're waiting for a scan that may be bad news.

After birth I think I saw the rep this time, someone not in uniform waltzed in and said 'is it ok to come in' I growled at her 'no, it wasn't ok, bye' (couldn't latch and not in the mood' and she popped off, but there was a pack on the chair outside.

LillethTheCat Wed 29-May-13 14:21:49


Im annoyed with myself for just going along with Bounty the 2 times I saw them. Wish I had known about them before having DS 8 years ago. Its only after reading threads on MN that has made me realise what they actually do. Im angry with myself for not telling them to go away, I usually do with sales people.

CinnabarRed Wed 29-May-13 14:26:48


I found question 11 hard to answer - I found getting married, changing my name and moving house to be effective in terms of not receiving any more of their crappy mail!

One of the best things about having a homebirth for DS3 was not having to deal with the sodding Bounty rep.

TheDetective Wed 29-May-13 14:44:11

I couldn't answer question 11 - I have never given Bounty my details. Can it be amended?

I'm a midwife, and a new mum. Where I work the lady who does the Bounty packs, and the photography (different company) are such lovely people. But it annoys me to the ends of this earth. On the PNW it is busy enough as it is, without them going around too. You have midwives doing their work with mums and babies, paeds doing baby checks, hearing screeners doing hearing checks, doctors doing their rounds and reviews, HCA's doing their work and offering bath demos to parents, there are the visiting hours, breastfeeding peer supporters. It is just endless.

When I had my baby in November, I had planned a homebirth for many many reasons. Ended up a hospital birth. I was transfered to the PNW at 5am. I was concentrating on BF, and keeping my baby warm (he had a low temp). By 11am I was cracking up, I'd had so many interruptions. I'd just managed to fall asleep, when my curtains were pulled back, and I was told off for having them shut in the day (well it was my night time so piss off!). I was naked on my bottom half for goodness sake! (Due to catheter and bleeding really heavily).

I think if at that point a Bounty rep or any other commercial rep had come in to me, I would have packed my bags, catheter and all, and run out screeching while clutching my newborn baby and naked arse.

There is no need for it. It offers no benefits to new mums and babies in any shape or form. What mums need is a relaxed, caring, safe environment to get to know their new babies, and recover from what is a pretty traumatic event (lets be honest, even straight forward births are traumatic to the body alone!).

It isn't right, and it isn't fair.

CelticPromise Wed 29-May-13 15:34:24


I hate Bounty. It is disgraceful that they are allowed access to the wards.

bigkidsdidit Wed 29-May-13 15:35:36

I've done it, but when I pressed 'submit' the site went offline. Don't know if it registered...

TallyGrenshall Wed 29-May-13 15:53:47

Done. The rep when I had DS never once spoke to me, despite me being there for a week and walking past me several times. I presumed it was because DS was in SCBU so they couldn't harass me for pictures of a baby that wasn't with me, but after hearing that they offered to go up to NICU - maybe she just didn't like the look of me <shrug>

Although, maybe the MW's and Nurses told her to leave me the fuck alone. grin

GrumpyKat Wed 29-May-13 15:54:24

Done. I wish I'd known about them before I me them. I was so shattered and stunned and she manhandled dd about for the photos. They were rubbish too.

Forgetfulmog Wed 29-May-13 15:57:03

Done smile

TallulahBetty Wed 29-May-13 16:41:03

Done. I think it's a disgrace that people, especially a private company, can invade women's privacy like this at (one of) the most vunerable time of their lives. The one after DD's birth was pushy and paid no heed to my saying that DD had to stay in her incubator unless feeding or being changed. It took DH (more forceful than me at the best of times, especially then) to politely, then fiercely, ask her to leave us alone shock

Done. I agree with all other posters.

I only got pics done with DD1. The woman wouldnt even let me get her looking decent (just after a nappy change) and the photos were crap.

Second time and I only gave my details because I was too tired to argue. She was in the way of the hearing check and the mw talking to me about contraception and SIDS risks.

Ridiculous that they are allowed to do this.

Also done. Another mother here with baby in NICU and still getting the sales patter! I had to explain it was parents only visiting when she offered to pop down and take his photo! Where was her sense? My baby was covered in wires and tubes, awaiting surgery, why would I let a stranger take his photo? Just thought back to that time now and feel angry in a way I couldn't articulate then. Our family was having a very difficult time and she was almost rubbing salt in the wounds. She didn't understand how painful it was to not have my baby in his plastic hospital cot. Also we were worrying about surgery and coping with news of DS and thinking of older children at school etc... Now I am angry that she didn't stop and think.

Fortunately a sensitive MW found me a Child Benefit form, I completely forgot about that aspect.

When I had DS in 2008 he had a forceps mark, the bounty lady told me she would come back to take his photo when it had faded.hmm

I can't remember what happened with DD1 in 2010, but with DD2 who is 6 weeks old, DH had just shown up with his fancy camera, th bounty lady took one look at it and didn't even offer the photo service, when I told her I didn't need any more clutter and only wanted the CB form, she told me that I NEEDED the money of nappy's vouchers - no I don't I use clothsmile

Done. Agree with all posts above, totally disagree with the reps being allowed access and it actually makes me quite angry thinking about it all. I was bitten first time with DD (2009) although I didn't buy the terrible, over priced photos because a) they were crap and B) my DB is a photographer.
I was though still receiving junk mail two years after DD was born... Grrrr..

So when DS was born in March I very curtly told the rep that I didn't want his photo taken and I would download the child benefit forms from the Internet. It was quite funny really as I'd really psyched myself up for it! grin

SwissDutchy Wed 29-May-13 18:06:02

I had pictures taken by bounty. The rep (as far as I can remember) was quite friendly and she explained things.
But tbh after a very long induction process and 3 nights of no sleep, it all went by in a blur.
I am however very happy with the pics even though they cost a fortune smile

RubyrooUK Wed 29-May-13 18:33:32

The Bounty lady was fine when I had DS2 in March. She accepted that I didn't want a pack and said bye nicely. I resented her turning up when I was busy with my new baby in a medical environments and in pain, but she was fine herself.

The one when I had DS1 was awful. I had a horrific birth in which the baby nearly died and I had emergency surgery afterwards. I was still in recovery (not even on the ward!) when she came round. I said I didn't want a pack - was feeling incredibly shocked and in pain - and she laid it on thick about how I wouldn't get my Child Benefit forms and how it was really important. I barked something to DH about not giving any details and she was quite shirty and said it wasn't just marketing. (Ahem.)

I just can't understand why Bounty are allowed to operate when women are at their most vulnerable and often very ill. If it is a vital money spinner for hospitals and very important to them, they should be offering packs on discharge rather than during your stay. Or leaving a pack in each cubicle where some new mums might find samples etc useful.

Parents buy masses of products so it shouldn't be that hard to get lots of people to try samples and so on and if they have a positive experience, they will be likely to buy them. If I was a company using Bounty, I would be worried reading this thread. I wouldn't want to be associated with hassling new parents. Marketing doesn't work better when you make your potential customers feel hostile!

nohalfmeasures Wed 29-May-13 18:57:25

Mine are too old- we just had a form to fill out but there was no pushy rep. I'm assuming Mumsnet knows that Radio4's You and Yours did a slot on it today . I only caught the end of it, but the NCT raised it as an issue, and the Bounty person just harped on about NCT people not representing the all demographics of mums. You can catch it on iplayer.

thereonthestair Wed 29-May-13 19:05:15

Another experience of bounty when ds was in nicu here. The individual lady was quite polite and accepted the no fuck off ds in nicu fighting for his life. But she should never have been allowed near, and certainly if I had been as traumatised as many in my position I would have struggled. Got child benefit form, no other crap thankfully. The fact I had to do no fuck off on 3 subsequent days was a step too far though, especially on the day step fil died very suddenly 2 days post birth when dh had to go and support his mum.

Bounty should be banned, or failing that invitation only

pod3030 Wed 29-May-13 19:36:55

i'd just had a c section and was struggling to establish bf when two official women came in with a trolley full of clipboards. they didnt tell me who they were, just asked for my details which went on one of the clipboards. they looked like nursing assistants. it was only when they gave me the bounty bag i realised they weren't hospital staff, by then it was too late.

TreeLuLa Wed 29-May-13 19:44:57

THe one at our hospital was awful. So rude and insensitive. Our DCs were also in NICU and she was really pushy - said she needed to take the pictures for security purposes. Made me cry.

Bounty should be invitation only. Very intrusive and completely inappropriate.

TreeLuLa Wed 29-May-13 19:45:30

Yes, pod - the rep at my hospital also pretended to be a nurse.

madwomanacrosstheroad Wed 29-May-13 19:57:29

My last baby was born dead at 21 weeks. We spent the day with him in a side ward of the labour ward. As we were getting ready to leave a chirpy bounty rep came in and insisted i had to do the details photo etc routine as i was being discharged from tue labour ward. I quietly asked her to leave a few times and just said i did not need her bounty pack. She probably did not listen and kept insisting. Eventually i held the basket with my little baby under her nose and spelled it out. " this is my baby. He is dead. He does not need a bounty pack" she did leave rather fast at that point. I did complain to the hospital a few months later when i was able to function again.

CinnabarRed Wed 29-May-13 19:59:34

Oh, madwoman, that's awful. Truly heartbreaking. I'm so sorry for your loss.

SuffolkNWhat Wed 29-May-13 20:05:24

Their record with bereaved parents is shocking, I'm so sorry you were treated that way madwoman. A friend of mine is still fighting Bounty to have her details removed 3 years after her baby was born sleeping, she filled in the details in a haze after the birth. Every mailing she gets is another reminder that her little boy is not here.

Flosshilde Wed 29-May-13 20:24:59

Done. They buggered off and left me alone after a mouthed 'no thank you' after DS2's birth but gave the couple in the next bay the hard sell and got £100+ off them for a few photos.

I'm positive they nicked my details after DS1's birth - he was in SCBU and I was with him much of the day with my notes at the end of the bed back on the PN ward. I didn't see the Bounty rep but I got loads of junk mail from companies I now know to be linked with Bounty following his birth. We are on the Mail Preference Service as well.

Madwoman, that is so heartbreaking. So sorry for you and your baby.

Too many stories here of reps just not thinking. I know a lot of them will have been chipper young twenty something's with not much life experience, but surely to God someone could help them to realise that all sorts of births and traumas will be going on on these wards.

Also equally annoying was the tv lady who would not accept my no thanks comments. She would pop in each am and flick its stupid screen around. One day I just said, we are going through some fairly difficult days here, the last thing I want when I get a few mins peace, is to watch banal tv. She actually replied that other people found the telly a good distraction!!

I wish I'd been on MN then and could have told her what to do with her telly! Patronising cow. sad

GaryBuseysTeeth Wed 29-May-13 20:37:02

Madwoman, so sorry for you loss...hope something came of your complaint. x

The rep I saw when I was in with DS was rather nice, she wasn't pushy with me or any of the other mums...still don't like the idea of a private company swooping in on new mums.

Hmm, remembering now that the Bounty lady came round in a white tunic - like a beautician's tunic - but I knew to refuse her because I was in bed five and had watched her go round the others and heard the prices too.

At our hospital the mws give out the packs though, both ante- and post-natal. I'm not sure whether that's better or worse.

Sorry for your loss madwoman, what an awful intrusion Bounty pose, especially to grieving mothers like yourself, apalling taticssad

I think giving birth is a private special time in a womans life that shouldn't be disturbed by lunatics with bounty badges selling cheap shitconfused
My pfb photo from them wasn't the best and quite frankly it was all rushed and pressured into it.

justabigdisco Wed 29-May-13 20:43:01

Some of the stories on here are shocking hmm
I've done the survey. Thanks MNHQ for tackling this.

FoxPass Wed 29-May-13 20:44:43

done. Despite e mails I am STILL on their mailing list! angry

LackaDAISYcal Wed 29-May-13 20:52:27

Ooops, have filled in, but said it was first DC when it was for my second, at St James's in Leeds. Could you change it MNHQ?
I was feeling very vulnerable after having DD; had had AND in pregnancy, had to opt for an elective section due to a load of other circumstances, had inco issues after catheter removal and epidural and felt very vulnerable indeed. She sort of breezed in, I had no idea until afterwards that she was from Bounty; I thought it was a complimentary service laid on by the hospital as this is what she had me believe. She tols me she meeded to use a flash to get baby to open her eyes, then probably caused temporary blindness in DD with the forcefulness of the aforementioned flash. The photos were utter shit; a startled baby, touched up prints to the point that they looked like a waxwork model of DD. We didn't get them, needless to say! Having seen similar photos in people's houses, they must be suckered in by the "first official pics line", but these photos are truly vile. I took better ones with my phone of DD sleeping in my arms.

With DC1, the Bounty pack was on the trolley in the delivery room and had the child benefit form in already; I never saw a Bounty Rep at all. Simpson's in Edinburgh

With DC3, although I was in for almost a week, I never saw anyone; maybe because we were on the transitional care ward? Or maybe a different hospital? Leeds General Infirmary this time.

LastOrdersAtTheBra Wed 29-May-13 21:32:23

The thing is by the time you give birth bounty have already wormed their way in as a kind of pregnancy support company, with no mention of marketing. You get given a bounty pack a couple of times during pregnancy (look you can keep your notes in here) and by the time you get to post-natal you've got so used to seeing them attached to the NHS that it doesn't seem that strange, particularly when you've been 48 hours without sleep and are in a bit of a state.

Also it tends to direct new mums to the bounty talk boards which are full of shite and txtspk, took me ages to find MN. wink

roseinwinter Wed 29-May-13 21:49:00

The Bounty rep we saw was polite and we didn't feel any pressure but I agree it is completely unacceptable for them to be given direct access to vullnerable, post natal women in hospital. My baby was in intensive care after a horrendous birth and it was a real invasion of privacy for the Bounty rep to come into the room where my husband and I were sleeping to tout for business before I had even had the opportunity to see my baby.

Ruby1080 Wed 29-May-13 21:58:20

I just think it's really inappropriate and there honestly isn't time for it. I was in for 4 days after a C-section with twins and there was just a constant stream of people coming in and out of my room - midwives, doctors, hearing tests, paediatricians, cleaners, medication rounds, breastfeeding support (I had two different "support" groups coming in and giving conflicting advice). Then you add to that a Bounty rep, and I also had another company (I think it was Tempest) hassling me every day to take photos. I was too tired to tell her that I didn't really want to spend hundreds of pounds on photos that would be a constant reminder of my newborn daughter's face being cut in the C-section (I took loads of her myself, it's just I wouldn't pay for professional ones when her face was how it was). I was begging to go home in the end.

bico Wed 29-May-13 22:26:32

Done with pleasure. I wish I'd had the courage to tell the Bounty rep to fuck off.

Featherbag Wed 29-May-13 22:29:15

My prem DS was in NICU, the BW barged into my room, looked around then demanded to know where the baby was! I told her he was in intensive care, she looked visibly narked, then insisted she needed my details anyway. Not once did she actually look at, let alone make eye contact, with me. I was already confused, vulnerable and frankly distraught, she made it worse.

Christelle2207 Wed 29-May-13 22:58:29

Well this is enlightening. Am a few weeks away from hang dc1. Anyone got tips on how to get the child benefit form if I tell bounty woman to f off?

Christelle2207 Wed 29-May-13 22:59:02

* having

SuffolkNWhat Wed 29-May-13 23:02:37

Form you can fill in online and print out

I plan to print mine blank to have in my hospital bag this time, then if BW is pushy like last time I'll whip it out before telling her to jog on.

MrsMeg Wed 29-May-13 23:12:47

I discharged myself home early against medical advice following delivery of twins by C Section and this was largely down to the harassment of our Bounty rep as she simply wouldn't leave me alone.

It angers me to think that I was purposely targeted at what was one of the most vulnerable times of my life. angry

I remember feeling very shaky and utterly exhausted (mentally and physically) but too scared to try and drop off to sleep as I just knew there would be that knock on the door.

Shiraztastic Thu 30-May-13 00:09:26

I agree with a previous poster that the problem begins antenatally. Why are notes given out in an envelope stuffed with crap sponsored by a private company? How the hell did this horrid commercial arrangement come to pass in the first place?!

When did pregnant women and new mothers become legitimate NHS-sanctioned targets for companies prepared to pay for privileged access to this vulnerable group?

If NHS hospitals get money for each 'hit' that the reps get on a patient (ie details vaptured or photo taken) then they are effectively making money out of their patients. It seems v dodgy ethically, and potentially a conflict of interest for the hospital staff, whose number one priority should be caring for their patients, not facilitating access to them by a private company.

Shiraztastic Thu 30-May-13 00:13:10

Also, it strikes me that their brand name is rather apt. I'm imagining in my head a cartoon bounty hunter stalking the postnatal wards...

More seriously, one unfortunate side effect of this campaign is the amount of publicity that company is going to get out of it. No doubt some person out there will hear this news story and think 'oooo must hook up with that company, as they have fab access to our target demographic' sad.

NatashaBee Thu 30-May-13 02:45:52

Madwoman hmm so very sorry for your loss. Your story alone sums up exactly why they shouldn't be allowed to roam around the wards.

milktraylady Thu 30-May-13 04:54:10

Having read the previous mn thread on bounty I am pleased to say I was able to calmly and assertively tell the bounty lady NO thanks.

Shouldn't have had to though. Madwoman I am so sorry for your loss & being put through more pain.

Observation- Bounty chief exec must play golf with Boots & NHS top bods.
And the NHS gets money for each set of details Bounty 'acquires'.

Or how else would this set up have occurred?

NHS needs to STOP this arrangement and protect its patients.

CinnabarRed Thu 30-May-13 06:17:34

And the money that the NHS must make from Bounty are paltry compared to the upset caused.

There are around 808,000 births in the UK in 2011 according to the Office of National Statistics. Not all will have been in hospitals, not all in hospitals will have involved a stay on the post-natal ward where the BW hunt, and not everyone on the post-natal ward will have given details or had photos taken.

But let's be generous and assume for these purposes that 500,000 births result in the BW getting enough info to justify Bounty receiving a payment from the NHS.

On the other thread a poster said her NHS Trust receives £5 per photo and £1 per name/address collected. So let's be generous again and assume that all 500,000 sets of patents buy a photo - that's £2.5 million in revenue for the NHS from Bounty. Across all the NHS trusts.

Compare that to the NHS's annual budget - £109 billion in 2012/13.

In other words, Bounty pays for 0.002% of NHS income. Or 2p out of every £1,000.

Banning Bounty from all post-natal wards would not bring about the collapse of the NHS.

One final comparison - NHS hospitals made £32 million in profits from car parks in 2011 - more than 10x the amount I estimate they made from Bounty. (I don't think they should make profit from car parking either, but at least people parking cars aren't recovering from the traumas of birth at the time.)

CinnabarRed Thu 30-May-13 06:31:44

And, BTW, that's why I think it's a terrible idea to suggest that post partum mothers should pay the NHS a fiver for the privilege of not being hassled by a commercial organisation that the NHS invited into their wards in the first place. Fuck that.

BrienneOfTarth Thu 30-May-13 06:42:11


So sorry for your loss madwoman - your story is a prime example of why it is disgusting that these reps should be allowed in hospitals at all.

Thanks for those figures Cinnabar!

CinnabarRed Thu 30-May-13 06:52:28

Well, they're only back-of-an-envelope estimates that will inevitably include errors - but even if I'm out by a factor of 10 the conclusions don't change - it's peanuts to the NHS.

KateDavis Thu 30-May-13 09:29:42

I had both my children in a mid wife hospital and didn't see any one from Bounty (although the mid wife did give me a bag with the first). I assume a 4 bed hospital is just too small for them to bother visiting.

I remember being disappointed with the contents as everything I'd read was the Bounty bag was amazing. Afterwards I was confused about the point of Bounty but I understand now they are after details.

TheFallenNinja Thu 30-May-13 10:11:32

I cheerily tell them to fuck off. A tatty bag of 25p off coupons and 3rd rate photography will not buy my loyalty.

Haywire Thu 30-May-13 10:24:44

OH this makes me soooo angry. recently in for DD2 told Bounty lady firmly was not interested and that was fine, she could tell I was not to be messed with oh but the hard sell she gave the other women on the ward who showed a glimmer of interest made me furious.

How can this be allowed when women are often vulnerable and recovering, in my case and several of the other women from a section or complicated labours. The people opposite me were pressured into spending £80 on photos she came back 4 or 5 times persuading them as could see they were wavering. One time the woman got up and leaked on the floor so she went away while MW's helped her, then they said they did not have money on them and she suggested they went to the cash machine in town. The DH left his wife and baby to go and get the money and the Bounty lady then kept popping back to see if he was back with the cash. The mum was wanting to to breast feed but meanwhile the baby was not feeding and eventually had to go to SCUBU for low blood sugar this level of disruption at this crucial time cannot of helped this situation. I was fuming inside but none of my business so said nowt.

Yes their choice of course and understand some people may want the photos or the packs of tat but their seems to be deliberate inference that they are part of the hospital staff and that you need the pack for the CBforms (you can download these from the internet by the way) which is wrong wrong wrong in my view.

Wincher Thu 30-May-13 11:31:49

While this isn't relevant to the postnatal ward point, I had a long wait in the antenatal clinic the other day and the Bounty lady came round with mum-to-be packs. I decided to take one anyway as they looked satisfyingly chunky. I couldn't be bothered to argue about filling in details so I just made up false details instead... Nearly everyone else waiting there filled in the forms obediently (I assume with correct details).

ritournelle Thu 30-May-13 11:50:53

Oh Madwoman, that's horrific. So sorry for your loss, and that you had to endure that on top of everything. They should never have let her go anywhere near you.

The Bounty lady who visited us at the MLU was friendly and didn't mind giving us the pack without getting my details. My beef is with the pushy midwife during the booking in appointment of my first pregnancy, who handed me the form as if it was something I had to fill in and it wasn't optional. When I expressed reservations, she just went "Ooh, they're very useful samples, and everybody does it so I really don't see why you wouldn't. Just fill in the form, dear, it's standard." So I did, stupidly. That pregnancy ended in miscarriage, and I could have done without the spam regarding 'your new baby' that arrived around the time of my original due date.

I'm very much of the opinion Bounty shouldn't be allowed access to new mothers or pregnant women in NHS hospitals, but if that's unavoidable, the least they could do is make it very clear it's optional, and offer the packs upon discharge from hospital rather than let the reps roam the wards.

Reastie Thu 30-May-13 12:24:17

Did questionnaire a few days ago but completely forgot until I was discussing this with a friend yesterday that one of the main reasons why I didn't have a photo taken of DD was as the Bounty lady whilst trying to get me to have it done and as part of her sales spheel she got out her phone to show me pictures of babies and families she had taken the previous day. Put me right off - I don't want her going around the hospital showing other mothers pictures of me with DD. Very indiscreet. Tbh I also think I was a bit in shock that when I had just had a major operation (csec) I was being pestered into having and buying photos. The last thing I wanted.

flakjacket Thu 30-May-13 16:26:45

I was blacklisted from Bounty! The Bounty ladies in the hospital were all charming, but I never received any follow up vouchers for nappies etc through the post when my friends seemed to be inundated. Upon enquiry to Bounty they said that since my first child had been stillborn, my name and address were on a 'do not contact' list. They could not remove me from this list even though I had 3 subsequent live children!!

MadWoman that is appalling, so sorry to hear your story.
I really hope they are banned or at least better regulated. I can't imagine any other wards on the hospital where this type of thing would be allowed to happen!

MaddyM Thu 30-May-13 18:08:24

If I'd known this was a Bounty bashing survey, I wouldn't have bothered to fill it in! We got some handy bits and pieces from the Bounty packs - such as travel sized sudocream and nappy samples and vouchers. Never saw them at the hospital but was very happy to get Tempest to take photos of my gorgeous boy - photos that we sent far and wide (and one proudly sits on our dresser at this moment).

Wishiwasanheiress Thu 30-May-13 18:23:08

Completed. Thank you

Jools0904 Thu 30-May-13 18:43:41

My daughter was persuaded to have the bounty photos taken of her newborn son. They took almost a month to arrive, by which time there was no point sending them out with the 'new arrival' cards, and were very average photos, a complete waste of money.

paintyourbox Thu 30-May-13 19:10:10

I found the bounty woman very annoying- she wouldn't take no for an answer and I had to be really firm with her.

What's with barging in if the curtains are drawn?! Surely curtains drawn means can I have some privacy please?!

The samples were a load of rubbish and we are constantly getting junk as we seem to be on every mailing list going!

Blatherskite Thu 30-May-13 19:18:12

Done. I was a bit shocked by the Caffeine free coke in my bag. WTF wants to be downing that many chemicals - ever?

Tusty Thu 30-May-13 20:20:45

I didn't even get given a CB form or pack from the Bounty rep as she didn't have any.

Mine wasn't too agressive, but she was extremely rude telling me off for only having white blankets (I was team yellow, and how was I to know about Bounty photographers! No-one warns you or tells you about them).

I didn't buy any photos as they weren't that brilliant - my son definitely wasn't playing ball. But a year or so later I got some free photo codes from Snapfish, and miraculously/bizarrely, my 2 Bounty photos were sat in my account ready to be 'purchased'. So I ended up getting them free in the end.

I do think there should be a better process if they're going to be around. a) warning when you're on the ward from the hospital that they'll be around
b) option to sign up or opt out and therefore be left alone.
c) better listening skills by the reps from the sounds of things.

FiddleDeeDees Thu 30-May-13 20:40:18

I had my first run in with Bounty after DS born three years ago. I was recovering from an emcs, but, being a suspicious soul, I asked the lady whether she represented a charity or commercial organisation. She said she would go and check with her manager...who came back and told me they did represent a number of I refused to hand over my details.

By the time DD was born, I had read about Bounty's tactics and was spoiling for a fight...must admit I was a bit disappointed when the lady took my 'no thank you' quite happily and went away smile

The whole idea of Bounty makes my blood boil. I really hope a MN campaign will see reps banned from the wards. Until then, every woman going into hospital to have a baby needs to know who these people really are, and be prepared to tell them to fuck off.

WMAW Thu 30-May-13 20:55:18

Done! My DS was premature and in intensive care on a ventilator but this made no difference to the Bounty rep. I was tired and emotional so gave in and completed the personal detail form. After which I received a barrage of unwanted marketing emails- all aimed at those whose healthy, happy baby was comfortably at home! Insensitive!

I was pleased with the bounty woman pack 14 years ago with my daughter & 3 years ago with my son. With my daughter I was 21 & loved reading all the info & the free samples.
Loved the pack again with my son, there were things that I wasn't interested in in the pack as with everything, one size doesn't fit all.
I bought both photos & love them. Have the black & white one of my son up in a silver frame. Also used the photos to send out to family who don't live near us. smile

Nexus6 Fri 31-May-13 11:19:57

I agree with LifesAHappySong so inappropriate. I keep getting 'pregnancy related' post and I have only given my address and 'pregnancy' details to the midwife so Im guessing they sold our details on. Very annoyed.

Catsycat Fri 31-May-13 12:33:33

I never had a problem with the Bounty women while having my three DDs. With DD1, it was the weekend, and the MWs gave me the packs, just saying there were free samples in them. I didn't have to register, there was no hard sell. The BW did come round on the monday, and did one of the other mum's photos, but didn't bother me after I declined the photos, and she wasn't pushy.

With DD2 and 3, the BW came round and asked if I had a pack and would I like one, and offered photos. I said no to the photos, and yes to the packs, because some of the free samples are useful. She took my details but was not pushy about the photos. Only as she was leaving, did she mention the CB form was in the pack (after she had given me the pack). She was with me for about 2 minutes, and did not return after the first visit.

I had EMCS with DD1 & 2, and ELCS with DD3, so was in for a couple of days each time. It was other people who would not stay out of my room, depite the MW writing a "do not disturb" sign and sticking it to my door after one sleepless night with DD3!!!!

I think the packs have gone steadily downhill since DD1 was born, nearly 6 years ago. The first two packs had nice hooded towels in, which were actually good quality and which I used a lot, plus other quite nice/genuinely useful stuff. It never swayed me to purchase items I wouldn't have done, though. I gave away stuff from the packs to other people who would use it, and unwanted emails / post went in the recycling / spam folder. I have to say though, that I haven't received very much marketing stuff at all as a result of the packs. I think when I first "joined" bounty, it was pre-hospital visit, via a paper form, so I assume I ticked a "no junk mail" option on that. I actually liked the packs, and felt quite sad when I'd had the last one with DD3, knowing I woudn't be having any more DC!!! (need to get out more....)

I am really shocked by the horrible experiences others have had, and I was sorry to hear about these. Clearly these were so, so wrong.

I do think that the system needs to be looked at, perhaps taking the reps & packs out of hospitals and putting them in supermarkets?

Futterby Fri 31-May-13 15:02:08

I'm only 14 weeks pregnant so I know I don't really have a place on this thread but I've received a "mum-to-be" pack that was really great. Lots of softener samples, hooded towel, Simple moisturiser, big tub of Kenco decaf coffee, some vouchers for free things and money-off coupons... other stuff too but I've forgotten. It's strange how the packs vary so much. At least I know now to say no to them in the hospital.

And MadWoman, that's I'm so, so sorry that happened to you. Despicable.

DoJo Sat 01-Jun-13 10:24:33

The ward I was on was closed to all visitors (except fathers) because of an outbreak of norovirus, so I was hmm that a Bounty rep was allowed to wander around freely between the wards when people weren't allowed to have their nearest and dearest to visit. (I was secretly glad that my family couldn't come as it gave me time to sort out various issues with son/stitches/feeding etc, but that's not the point!).

painforlife Sun 02-Jun-13 20:52:20

just done it and quite frankly cannot believe that one of the questions was "are you willing to pay hospital £5 to get your privacy" ERR NO WE SHOULD HAVE PRIVACY IN THE FIRST PLACE

Intwominutes Sun 02-Jun-13 22:53:48

They approached me and I agreed although reluctantly. They handled my dc to get her in position and she clearly was not happy. They didn't give up trying to take a picture though and in the end i asked them to come back. This was an awful experience when having your first child. This practice needs to be stopped IMO.

duchesse Sun 02-Jun-13 23:09:37

I very much welcome any kind of scrutiny into the activities of these charmless commercial reps. Never been happier to fill in a survey.

duchesse Sun 02-Jun-13 23:13:06

Agree about the £5 question. No, I am not happy to contemplate paying a fiver to NOT have them visit. And like the TV licensing people who don't believe that someone doesn't have a telly, I doubt that would stop them anyway as they have too much to gain from bothering people in a vulnerable time of their life.

Done. In my case I was hassled mid morning after being up all night giving birth and having a PPH. I was trying to sleep when the rep came in. I had to be very blunt to get her to sod off.

Seems I'm in the minority with my experience of the bounty rep.
Reading threads on here I was well prepared for her popping up with her firm sales patter. However, she was very pleasant, no pressure to buy or sign up o anything. The photos she took of DS were lovely, but far too over priced for what you get, so we haven't bought them. We did however give the security code to close friends and family to view the pictures online themselves.

AnnMumsnet (MNHQ) Mon 03-Jun-13 13:51:27

Thanks for all the comments and survey-filling so far - we have had a great response to this.

We'd now like to get some more responses from folks who have given birth in the last year or so especially.

itsonlysubterfuge Mon 03-Jun-13 16:08:53

horrible boun lady, this is what I said in my survey.

When I was approached by the lady, who did not say who she was with, I thought she was with the hospital. She said she wanted to see the baby, was very polite and complimentary. Also, she wanted to take off the socks on her hands (she was just born and had already scratched her face) and her hat, when we refused, she became rude and told us the picture would look stupid. She then quickly snapped an upside down picture of the baby and said it was free, but the others would cost money and left. My husband and I were very confused and felt it was very intrusive on our special time together with our new baby, who was also our first. At no time did she say who she was with and we thought we had to let her take the picture.

I also feel it's pretty crappy that after the birth, when we were sleep deprivied and disorganized, they send you the picture which you then have to send back to them. We hadn't even gone to the store, but now we had to some how get to the post office so they didn't charge us money for some very bad pictures of our beautiful daughter.

itsonlysubterfuge Mon 03-Jun-13 16:10:15

I gave birth 11 months ago approx. I'm so excited to be helpful! grin

Elansofar Mon 03-Jun-13 16:56:05

I can't remember much, but if I did get an approach I probably said go away and dont come back. I was too ill and tired for my parents who i refused to see, yet alone some rep. I did get the bounty pack though, free toothpaste and some good info if you sifted out the advertising....

BeCool Mon 03-Jun-13 17:01:56

I had no problem saying no re photos (though I did get guilt tripped by one rep "really, you don't want to capture your babies first day??" "what a shame" accompanied by tutting etc etc etc), but I passively and in a rather stunned way handed over my personal details to these people. I didn't even know who they were but I assumed (with DD1) they were part of the hospital team - you do get a steady stream of visits/tests etc.

I was clueless, I had no idea who they were or what it was about. Still I did it - this can only reflect on my mental state at the time.

I don't see that there is any place at all for this kind of predatory and manipulative behaviour on maternity wards.

Patsy99 Mon 03-Jun-13 17:24:00

I gave birth last week and just said no, which was accepted without argument.

However I understand Bounty pass on the information about the age and number of babies to credit reference agencies and that it is also supplied to other agencies for targeted marketing purposes. I doubt many parents appreciate they've signed up to that, but apparently it's legal.

Maggie111 Mon 03-Jun-13 19:59:30

Done. I gave birth in the last year, in the last 2 months actually. I dealt with one nice Bounty lady and one not (who shouted why on earth I wouldn't want my baby's photograph taken for FREE! hmm)

I echo other posters who say that it's a shock to have sales people wandering round the wards when I'm feeling vulnerable and in recovery.

That being said - I really can understand the benefits of having "professional" photos taken of your newborn and it's nice that there is some way to achieve that in the hospital. There could certainly be a better system - one that didn't involve filling forms in and signing up to a mailing list.

INeedSomeSun Mon 03-Jun-13 21:30:12

Surprised by a lot of these responses, this was not my experience at all!
I loved getting all the free samples & info! A lot of the things were very useful - nappies, sudocrem, wipes.
I think I filled in a details sheet at my glucose intolerance test, which is when we got the pregnancy pack. I didn't fill in anything on the PNW. I haven't had loads of junk mail from it anyway.
On the PNW I just got asked 'have you got your bounty pack' and the lady gave me one. I wasn't offered photos - or maybe I was and don't remember...
Well I love getting free things & so I have no personal complaints. I had my DS in 2008 and DD in 2011. The pack was better and contained more stuff in 2008...

DinoSnores Mon 03-Jun-13 22:06:15

I have never registered for Bounty and had a home birth with DC1. (DC2 was stillborn on labour ward so had no dealings then.) I really really disagree with them being on the ward but was moderately impressed with the one woman I've come across in real life.

I had DC3 a few months ago and had to be in hospital afterwards. She popped her head round the curtains when I was feeding but left when I said I wasn't interested. A few minutes later, she came back with the pack and said, "I'll leave that there so you've got the CB form and the free stuff" then left. She never asked me for my details.

SpooMoo Mon 03-Jun-13 22:14:32

I gave birth last Autumn and I've filled in the survey. I didn't have a negative experience as such, but I did give my details and regret doing so, as they've clearly been sold on and I don't know how to stop the mailings.

Ultimately we were approached at our most vulnerable - I'd had no sleep after days of labour and we were struggling to get feeding established, I've never been more out of it in my life. I only gave my details for a quiet life really, though I politely refused the photos. My DP was unhappy about me giving my details as it's very out of character for me, but it was hardly an appropriate time/place to have a barny about it!

MrsPeggyPatch Tue 04-Jun-13 03:48:24

I had a good birth but a tough time with feeding after and was in the mlu much longer than I wanted to be. Even after a quick and easyish birth I was exhausted and very emotional.

Thanks to mn I was aware of bounty and had already prepared mentally to tell them to piss off- gave my email address but refused photos and didn't give phone number. Luckily ours wasn't that pushy either. However had I not read about them on mn I would've had no idea who the bounty rep was really, that they weren't hospital workers and that they were a commercial company. It's pretty grim that this company can access such vulnerable women.

Maitri Tue 04-Jun-13 12:22:20

Apologies if this has already been said - I haven't read the entire thread. I was interested to read my SIL's Bounty magazine yesterday which she was given last week on the birth of her first child. I was really pleased to pick up its very positive attitude to breastfeeding and slightly dismissive attitude to bottle feeding. It told it how it is.

VikingLady Wed 05-Jun-13 22:35:52

Done. I actually put in a complaint to the hospital and Bounty after reading the threads on MN after giving birth. It was the first I knew about selling on details - and I work in direct marketing!

UmBongo Wed 05-Jun-13 22:40:10

I told the woman my details with dc1 in 2007, but had wised up - mostly thanks to mn, by dc2 last year. Got the pack, sorted the crap out and nabbed the mini sudocrem as about the only useful thing in there, even that was smaller than last time, a lot less useful stuff this time.

I was able to say no to the woman, she wasn't too persistent I don't think. The first time though, I gave my details because you are in hospital and you tell stuff to people who ask!

If bounty wants to still give out free stuff, fair enough, but quit with the selling crap photos, just leave the pack and go.

K8Middleton Wed 05-Jun-13 23:20:33

I have given birth in the last year but rather inconveniently I did so at home so haven't completed the survey. I did spend quite a lot of time on the delivery suite at Truro hospital in the summer and I didn't see anyone from Bounty and had the most wonderful care from really lovely midwives.

However, I did get a bag of crap with my notes. I removed my notes and then tipped out the crap into the recycling. I kept the cover because it was handy to keep the rain off them.

I think we should be targeting the companies who use Bounty as part of their advertising and marketing strategy. If it wasn't for Pampers, P&G and co stumping up the cash there would be no Bounty and therefore no reps.

As for paying £5? Absolutely not.

As for letting anyone on a ward who has no clinical, familial or care related purpose for being there? No. I don't care who they are because we are not a marketing commodity.

hazeyjane Thu 06-Jun-13 06:08:44

Wow! If only we had the Finnish scheme instead of Bounty!!

BBC news link here

That would be lovely Hazel, i would be honoured to recieve that lovely newborn box rather than all the crap given by bounty. The last bag i recieved with dd4 was full of leaflets, and the only useful thing i recieved was a tinie pot of sudocreme and a thin packet of wipes & 1 pampers nappy that leaked! I threw most of the bag away & was very glad i was out of the hospital before the photo rep turned upgrin

Reastie Thu 06-Jun-13 08:00:26

Wow what an amazing box. Love the fact it also has condoms in it grin

AnnMumsnet (MNHQ) Fri 07-Jun-13 11:44:38

Thanks for all the responses.

youaintallthat wins the £50 Amazon voucher. thanks

Angelamay Wed 12-Jun-13 05:21:39

I found myself on a post natal ward having had an emergency c section following pre eclampsia and had not even seen my baby 24 hours after her birth when a woman appeared with her laptop congratulating me on my baby and asking all sorts of questions.
It's only the fact that I was dosed up on morphine and numb with shock and naivety that I didn't tell her there then to get the hell out. Even when I gave her my answers as to how much daughter weighed (1lb 14oz) and how was my birth experience (emergency, terrifying) she continued questioning me and it's only now in hindsight I realise how totally horrific the whole thing was. If I have another baby in whatever circumstances I will not be entertaining the Bounty woman. The packs and offers are just not worh it. Ban them from hospitals!

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