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Considering changing your mobile contract to the new Shared Plan from EE? You could get free handsets for the family and 40% off your bill here! NOW CLOSED

(77 Posts)

MNHQ have commented on this thread.

MichelleMumsnet (MNHQ) Mon 30-Sep-13 09:33:19

To celebrate the launch of Shared 4GEE Plans from EE we're now on the lookout for 10 MNers and their families to try out the new Shared 4GEE Plans and to add feedback on it on MN.

EE say: "We're always working on new ways to give you great technology at great value which is why we've launched a totally new type of plan, Shared 4GEE Plans. You can share a 4GEE plan with up to four friends or family members or even with your own tablet and laptop. Everyone gets unlimited minutes and texts and loads of shareable data on just one simple bill. This makes managing your families devices easy and can save you a packet!"

Specifically, EE are looking for people who:
-Are over 18
-Are currently considering changing to the Shared Plan from EE (have looking into it and decided its right for you)
-Have just finished or are nearing the end of your current pay monthly contract. Please note, providers may charge you for terminating your contract early.
-Have children whose mobile phone bill is paid for by you. (If your children/ child has a pay monthly phone, they will need to have finished or be near the end of their contract).
-Are based in the UK and live in a 4GEE area (as the plan includes superfast 4G data) check if you're in a 4GEE area here

What the project involves

If you're selected to take part you will

-Need to visit your local EE store with your family members who will be on the Shared 4GEE Plan so everyone can choose the handset of their choice and get personally set up on the Shared 4GEE Plan by an EE expert.
-You'll then be required to try out the plan for three months and add your feedback to a thread on MN (approximately once a month.)

With regards to paying for the contract participants will:
-Need to pay the full amount for the first 3 months
-After the 3 months period testers will continue with the contract with an exclusive discount of 40% for the remaining 21 months.

So, to summarise, each of the 10 selected testers and their families will receive a free handset of their choice (including HTCs smart phones) as well as 40% off their bill for 21 months.

If this sounds right up your street and you meet the criteria above please add your details here and we'll be in touch with those shortlisted in the next couple of weeks.

Please note those shortlisted to take part will need to have a credit check to see if theyre eligible to take part.
Please see here for the full terms and conditions for this promotion. Please only sign up if you're happy and fully understand the T&Cs.

Thanks - please ask any questions below and we'll come back to you soonest.

MNHQ

ThunderbumsMum Mon 30-Sep-13 19:24:25

Oh, no thanks. I switched to EE from O2 earlier this year. They are so awful - poor coverage and the worst customer service I have ever, ever come across, that I am going to swallow the cost of the remaining contract term and go back to O2. I DEFINITELY would not recommend EE.

fuzzywuzzy Mon 30-Sep-13 19:32:04

My friend is an EE customer, she's had no coverage for months, they keep telling her it's her handset, she's had the handset replaced, still no coverage and EE customer service actually said they don't care! To be fair they did give her a £10.00 credit on her account. Altho she's still paying for not bieng able to make any phone calls.

So no I wouldn't recommend them either.

Oldandcobwebby Mon 30-Sep-13 21:29:51

EE have suddenly started charging me for my previously unlimited internet (luckily I am a light user). I can't check out why this is happening because their website tells me that my (non-existant) order is being processed and to check back in a few hours. It then logs me out. Every flipping time. I have THE RAGE.

I would never think of recommending them to anyone.

Lilyloo Mon 30-Sep-13 22:04:00

What are the chances of finding a family who are all nearing the end of their monthly contract ?
I do have Ee and have no complaints about their coverage , as does ds.

manfalou Mon 30-Sep-13 22:14:32

Well there's no coverage in my area or my brothers' area )who we would share with) so won't be applying. By the sounds of the above comments we're better of sticking with O2 =/

no thanks, changed to them 3 minths ago shicking signal now. can't take calls they just drop off.

superfast 4g, I'd be happy with 3g but no most of the time I can't get that either.

stuck with them for two years now great!

rockybalboa Mon 30-Sep-13 23:08:06

No thanks. Been with Orange for over 15 years. They changed to EE, disabled a load of transmitters and I have been unable to make a call in my house (lived in for the last 12 years) without the signal dropping for the last year. EE unable to explain it but have given me 10% off my line rental because clearly they know it's shit and not going to change. Am sticking it out til contract expires next summer and then moving on. Also unhelpful that both mine and husband's work phones are with EE too which is all sorts of problematic. Steer clear.

icepole Tue 01-Oct-13 05:05:09

Also no coverage since orange went with EE. Counting the days until the contract ends.

JakeBullet Tue 01-Oct-13 06:24:36

I do hope EE are reading all these responses. Not good is it? Poor customer service, appalling signal, dropped or no calls....have to say I am not tempted.

OodAlpha Tue 01-Oct-13 06:34:06

I'm out of contract, dd1 is ready for a new phone & dd2 would like one. Not in a 3G area never mind 4G.

Plus you lot have just put me off them wink

Primrose123 Tue 01-Oct-13 08:32:01

Well, the four of us are out of our contracts and would love free new phones! Unfortunately we are not in a 4G area, so can't take part.

Greengagesummer Tue 01-Oct-13 10:36:47

All 4 of us are out of contract variously from already to 10 Oct & in sw London so I guess in 4g area. Also looking for at least 2 new phones though 4 is even better! Despite what is said above, both my parents are with EE & quite happy locally so hope I could have a good experience. I would like to know more as not entirely clear from reading about the sharing deal how much I would end up paying per month. We have been/are currently with ovivo & virgin.
I would definitely like to know more!

Greengagesummer Tue 01-Oct-13 10:39:23

Oooh I am in a double speed 4G area! Definitely interested!

satine Tue 01-Oct-13 11:20:01

Oh sweet Jesus EE are a shockingly bad mobile provider. The coverage is grim, and even if my phone is showing 3 bars, I spend most of my calls shouting 'Can you hear me? Hello? How about now? HELLO?'.

I've had to change my voicemail message to tell people to text me as I won't pick up voicemails for days, and even on full 3G, I can't send pictures by message or on Twitter.

And for this handsome service, I get to pay £51 per month! Go me!

Honestly, avoid EE unless you are rich and miserably anti-social and never want to spend to or message anyone.

And as for bloody Kevin Bacon telling me how great EE is ........

satine Tue 01-Oct-13 11:21:50

Oops - never want to speak to or message anyone.

Sorry - my anger is affecting my ability to type......

Manchesterhistorygirl Tue 01-Oct-13 12:41:08

No thanks, since orange became EE the coverage has been shocking and drops in and out.

Also you'd better hope that none of your family group dies because the fuckers take an internet campaign to get the contract cancelled.

www.mirror.co.uk/news/uk-news/grieving-dad-furious-after-orange-2268697

My contract is up at the end of this month. Thank heavens. I'm off to 3.

Lilyloo Tue 01-Oct-13 14:05:21

Manchester that is outrageous , poor man even having to have that conversation sad

parkingwoes Tue 01-Oct-13 16:12:05

I just terminated my contract with EE, when it started with Orange I was paying £20 a month for a 24 month contract - with price increases it went up to £28 by the last few months! Also shocking service when I had three faulty handsets in a row.

Pay £27.50 for three family members with Tesco for a better service and more benefits thanks to the family bundle.

janinlondon Tue 01-Oct-13 16:58:01

We are also with EE and have had no coverage in our house or garden for the last few months. None of our guests or neighbours can get EE either. IT is an appalling service.

MrsSchadenfreude Tue 01-Oct-13 17:55:37

No thanks. I moved to Orange from 3 several years ago because coverage was better. Since it became EE it's so bad that I can rarely get a signal in central London - or it gives me "limited service only", even when it is showing 5 bars! I can't rely on my children being able to get hold of me quickly in an emergency.

I'm off to Giffgaff.

MrsShrek3 Tue 01-Oct-13 18:36:44

can't wait for our EE contracts to end tbh, ds1's is up in November but unluckily I'm stuck with them for a further 6 months. Wouldn't recommend that anyone gets into a 2 year ball and chain contract with them, well not unless it's free!

MrsShrek3 Tue 01-Oct-13 18:37:43

PS I do hope mnhq are passing on the feedback from this thread wink

ThunderbumsMum Tue 01-Oct-13 18:44:21

Oh yeah and I can't send or receive picture messages with EE either, even though it was no problem with O2. Tbh, you couldn't pay me enough to keep being a customer of EE, they are truly APPALLING

scrappydappydoo Tue 01-Oct-13 21:13:01

Oh no thank you - I am actually just coming to the end of my contract but will be switching back to O2. Why?? Well my previously MOBILE phone only now works in my house if I stand in a specific corner of an upstairs bedroom and even then the signal drops and I no longer have any coverage at work or in the school playground or in the supermarket or basically anywhere where I might want to actually use my phone. Which is bizarre as when I do have coverage I'm inundated with texts from EE saying how wonderful their new service is confused

MaxineQuordlepleen Tue 01-Oct-13 21:26:25

Same here, can never get through to DP now he's on EE and takes several hours to get a text. Sharing plan sounds great in theory...

shaztwins1 Tue 01-Oct-13 22:52:15

id love to do it im with EE no probs here but hubs is away with forces til next april & twinnies are far too young for smartphones shame really it would have been ideal

stephgr Wed 02-Oct-13 00:58:29

I wouldn't recommend EE to anyone. I switched from Orange to EE a few months ago and ever since on most days I haven't been able to make or receive calls. I'm in a 4G area in central London. I have wasted hours trying to get some assistance from EE who throughout the summer denied there were any problems with the network. It was a real revelation when I saw the Watchdog report 2 weeks ago which exposed EE and how they have deceived thousands of customers like me pretending there are no problems when they knew all along it was because EE have been decommissioning masts. They are the most dishonest company I have ever dealt with. I am horrified that Mumsnet is allowing them to use their site. How on earth can Mumsnet want families to experience the misery which a contract with EE provides? Please look into this, Mumsnet, and please take a look at the BBC Watchdog site.

AnastasiaGrey Wed 02-Oct-13 01:36:27

The service we got in our local EE store was absolutely abysmal. I never want to go there again!

I have a contract with ee that comes to an end in February, I had massive signal problems when the switchover first happened but was provided with a signal box after we had exhausted every other avenue and now have no problems. have always found customer services helpful but totally agree that they were not truthful whatsoever about why the signal problems were happening.

OodAlpha Wed 02-Oct-13 07:27:41

Is anyone actually taking this up? Or are EE running for the hills?

Hell no. Poor DH was with Orange for years, but since the EE change happened he can't get a signal in the house any more, or in the car, or at his work...

He's always had a contract and now he's tied in. Not a happy bunny.

I'm going to show him this thread now, while singing "You are not alone".

Oh so we're not the only folk with texting problems either?

I send DH a text at 8:30 one day and he got it just after lunch. Its shit.

VivaLeThrustBadger Wed 02-Oct-13 10:44:13

I'm with ee.

No coverage at home unless I'm halfway up the stairs. They've also increased the price of my contract mid contract in twice in the last two years.

icepole Wed 02-Oct-13 19:07:29

That story is disgusting.

I can not wait to get away from this company.

Gutted actually as I was fine with Orange. Totally happy.

musicposy Wed 02-Oct-13 23:26:11

Haha you have to be joking! Read my recent thread on all the problems I have had with them. Their customer service is non existent. I've had to go as far as contacting CISAS for an address for them and even with the compliance team address and threat of action they still haven't bothered to reply. I will be taking it to CISAS after the 8 weeks is up.

It's a real shame as I've been with orange for years but can't wait to get away.

In complete contrast, DD bought a mobile from Tesco which was playing up. They replaced it, smiling, without a quibble and gave us a new guarantee. With EE when they sent me the wrong phone (I suspect deliberately) they want me to return it to them in the post at my expense and have refused to accept my request to cancel the contact even though they can't legally do this.

The one thing I would advise anyone on here is DO NOT GO WITH EE!

In fact the stupid green adverts all over the board are seriously making me want to leave mumsnet!! angry

musicposy Wed 02-Oct-13 23:34:51

If anyone wants the full story (mid contract price hikes, overcharging, no email address, a year of visiting the orange shop every month to refund the overcharging, 30 minute plus waits on the phone, rude advisors, deliberate mis-selling, refusal to accept contract cancellation, refusal to issue PAC code, cutting you off if you ask to speak to a manager, being as patronising as possible by repeating your first name over and over after every two or three words... I could go on and on) then do ask! In fact, I suggest you ask before you sign your life away with this company because believe me, it's like Hotel California, they will never let you leave.

fuckwittery Wed 02-Oct-13 23:39:19

Hilarious, wonder if anyone has actually signed up after reading the thread. Pretty crap deal anyway, some companies actually give freebies on this board you know EE, not tie ins for 2 years for a crap service!

Rules Thu 03-Oct-13 00:05:41

EE or T Mobile is now rubbish. Cant get through, cant top up mobile on line and just look at their facebook page....soooo many dissatisfied customers. I will be changing tomorrow.

Rules Thu 03-Oct-13 00:09:42

And like the others, no signal, have to walk to the end of the field to talk to anyone, calls drop of halfway through all this and im not far from the main mast. Terrible terrible service.

ThunderbumsMum Thu 03-Oct-13 00:30:56

Oh, they wouldn't let me cancel my contract either, even though I was in the cooling off period.

AnnMumsnet (MNHQ) Thu 03-Oct-13 08:21:40

Hi - thanks to everyone who has applied so far....

EE have obviously seen the thread and have asked us to post the below from them:

"We're really sorry to any customers who are experiencing problems as we upgrade our network.

There really are numerous factors that can cause a signal problem. Some are simple and quick to fix such as a minor handset fault while others can be complex and take time to resolve. But if any of you are having problems get in touch and we'll do our best to resolve your issues".

fuckwittery Thu 03-Oct-13 09:05:28

I'm still with tmobile I think, and both me and DH are about to upgrade. Is the EE network the same as T mobile now? As I get ok-ish signal (but we live in a densely populated area of the south east) but if its going to get worse if I sign up to 4G EE I won't be!

janinlondon Thu 03-Oct-13 13:13:25

I really don't think that all the EE customers in Streatham Hill have suddenly faulty handsets..........

fuzzywuzzy Thu 03-Oct-13 13:34:47

And in Dagenham lol.

If they have such a high volume of faulty handsets, they really need to change their supplier...of all the different makes of handsets they offer!

Have EE explained why they refuse to cancel contracts within the cooling off period?

Have they a perfectly reasonable explanation why they start charging for previously free services ie internet access when it's offered free with certain price plans?

Have they any idea why their customer service reps say 'I really don't care' when customers call pleading for them to fix problems that have lasted the entire duration of their mobile contract?

fuzzywuzzy Thu 03-Oct-13 13:47:02

They also do not reply to complaint letters, my friend is still waiting a week after sending her written complaint.

VivaLeThrustBadger Thu 03-Oct-13 16:50:40

I've contacted them about problems and been fobbed off. I can't believe they'd be any more interested now if I contacted them again.

VivaLeThrustBadger Thu 03-Oct-13 16:52:40

And I wouldn't believe their "40% off the bill" offer either.

Seeing as I've twice signed a contract with them and both times mid contract they've put the price up then what's not to say that they'll tie you in on this offer and after a couple of months double the price of it?

Lilyloo Thu 03-Oct-13 17:18:31

Oh dear not sure this product test is turning out the way they hoped !! Should always listen to your customers.

MrsShrek3 Thu 03-Oct-13 19:57:42

wrt the comment from EE via MNHQ, the number of people posting dissatisfaction here may well need a little more convincing than that reply. Clearly so many people sharing an opinion cannot be dismissed as an unfortunate minority, and evidently EE are not delivering acceptable levels of service atm (nor have they been doing for some time). If they listened to their customers on a forum such as this, rather than a response which roughly translates as "get in touch and we might sort it" and making feeble excuses, then they would perhaps get a better response. Maybe some investment in customer services is in order imho smile

Erm, EE - We have been in touch before to try and sort the problems with DH's phone and you've done nowt. Why would it be different now?

stephgr Fri 04-Oct-13 03:43:18

I am amazed by the response from EE. I have been contacting them several times a week for the past 3 months and have made no progress. It has cost me a lot of time and money. They have told me the problem is because they have decommissioned masts. They have told me my lack of service could go on indefinitely. I am so disappointed that you are running this offer with EE - how can you be a party to such poor service and a company that causes misery? Families need to be able to communicate with each other and with EE that's not possible.

MrsSchadenfreude Fri 04-Oct-13 07:56:06

I work in central London, near Trafalgar Square. I often have no service or limited service. The other evening, I was meeting a friend and was running late, so sent her a text (she is also with EE). She got the text the next morning.

We lived in France until earlier this month and the service there from Orange was shit as well - texts turning up three days later, calls going straight to voice mail. I was looking forward to coming back here and getting good coverage and service. As I've said - giff gaff is the way to go.

Rules Fri 04-Oct-13 12:22:59

After reading this is EE (Orange, T Mobile) actually going to acknowledge that EVERYONE (nearly) is having a terrible time using their services. That comment from them says absolutely nothing really.
If so many people are so dissatisfied then that is a genuine problem and one that needs resolving. All customers should be given a rebate which would at least help to smooth some of the bad feeling. If the current situation continues then EE will find that no one will be continuing their contract or taking up a new one as the ill feeling towards EE spreads.

Maybe the product test should actually be:-

"EE are looking for a hundred MNers to test their texting service. Mners selected simply need to send a text to someone on their own and another network and report back when it actually makes it to the other phone.

Based on current service, you will have up to 3 weeks to reply."

fuckwittery Fri 04-Oct-13 12:40:03

After reading this thread there is no way DH and I will be renewing with EE, just appalled at their response, oh do contact us and we'll sort it out,.,,... Ignoring all the comments of frustrated people who have been contacting the, with problems and it has NOT been sorted out!

SweetSeraphim Fri 04-Oct-13 21:30:46

Oh dear, EE. Doesn't sound great, does it?

ShelleyGal Fri 04-Oct-13 21:58:29

Well, I was thinking about staying with EE when my contract is up for renewal early next year.. Having read this, I think I'll try a new provider. I'm sick of rubbish customer service in this country and shame on you EE!!!

KatyPutTheCuttleOn Sat 05-Oct-13 07:35:25

I use T-Mobile and have done for about 10 years. I've never had anything other than good customer service and a good phone service from them!
They offered me a great package as well and then continued it when I renewed my contract. I must be the exception grin

captainmummy Sat 05-Oct-13 11:34:19

Wow - I am thinking seriously of moving from Virgin (all of us in the family are Virgin) and looked at this...

Glad I did! No way am i even thinking EE now!

And I hate the Kevin bacon ads too.

EE need to allow people who are under contracts but not getting the service to leave. but they won't they will jyst kerp taking my money

just keep evengrin

Rules Sat 05-Oct-13 16:24:19

Katy T Mobile was fine until it became part of EE. Orange is also crap now its EE and that was perfect before.

KatyPutTheCuttleOn Sat 05-Oct-13 16:48:31

When did T-mobile become part of EE? I think it's been a while; my old phone would say 'EE' on the display but my new one says nothing so I've no idea if it is EE or T-Mobile; it would randomly change from T-Mobile to EE to Orange and back again on the old one.
They have good local coverage here everywhere except in one supermarket where there is no signal at all; I think they must block mobile phone signals in there as I've never seen anybody in there on their phone.

KatyPutTheCuttleOn Sat 05-Oct-13 16:50:54

That is, not intentionally block them (AFAIK it's illegal) but a large metal shed with a high roof isn't really conducive to a good phone signal.

Rules Sat 05-Oct-13 17:00:03

If you shop in Tesco you can use their wi fi . You just have to log on and its free.

musicposy Sat 05-Oct-13 22:31:17

AnnMumsnet it's not just a signal problem, see my post. If it was just a signal problem I wouldn't be half as upset.

And get in touch? Excuse me whilst I pick myself of the floor laughing! They have no email (they used to when it was just orange but the move to EE and they got rid of all of them so you can only phone). However if you phone you get through (after 30 minutes) to someone utterly rude who cuts you off if you ask to speak to a manager or say anything they don't want to hear. They mis-sell contracts and then they break the law by refusing to let you cancel them during the legal cooling off period. Do you realise that you are trying to persuade people into this?

I had to get their compliance team email address from CISAS and they still haven't bothered to reply to that. I've now got a postal address but if other stories are to be believed, even signed for letters get ignored.

I cannot believe mumsnet is encouraging people to get themselves tied in with the utter misery of being with this company. Maybe you should read some independent reviews before you take just anyone's advertising revenue in this way.

DaveSingh Sun 06-Oct-13 01:46:47

I'm glad I came on this. Was just about to get a 5s on ee 4g now no chance. Ee will be history soon if it doesn't sort it's core services out.

Manchesterhistorygirl Mon 07-Oct-13 21:37:51

EE you can take this as my notice since apparently I can't email you. Useless!

blondieminx Mon 07-Oct-13 21:56:46

EE are hopeless.

In London, in both the square mile and in the Stratford/Olympics area the 3G (never mind 4G!) signal is patchy at best. Dropped calls, unable to send texts, mobile Internet won't load any pages. BBC watchdog article.

If you can get through to their call centres, they deny any issue. A glance at their fb/twitter pages and this thread shows that I'm not the only unhappy customer.

Oh and then raising the price of the shoddy service, mid-contract. <rage>

Seriously folks, avoid EE. sad

Manchesterhistorygirl Tue 08-Oct-13 12:57:46

So I called to officially hand in my 30 days notice amd apparently the patchy service is only in manchester

Crazybit Mon 14-Oct-13 23:35:18

Oh no. T Mobile used to be great. Now they're EE they are awful. I can't get a signal in my house. Important calls get cut off and I have trued ringing them to see if I can get any kind of booster for the house, I'm sure tgey do them, but no, reset your settings, wait a few days yadada. Dp and I have been with them 10 years, dd was with them and we had a tablet with them, we have already moved dd and the tab and we will be leaving when our contracts run out.

I'm with EE and havent had any problems confused.

DD is now out of contract and DH's is up next month so I'd love to give this a go. I also have a dongle for my laptop which is with T-mobile so I've been looking at these sharing plans anyway. Looks as though it'd actually be a lot cheaper.

Fingers crossed for this one!

Belo Tue 15-Oct-13 14:33:12

I've applied for this and am quite interested. I've spoken to people who are on EE in my area and nobody has anything negative to report. DD1 is on EE and is happy, but she's currently got a really old basic phone (which she is terribly ashamed of).

When will the decision be made as to who the testers are? My contract is out, and my current phone has had a bit of an accident so I'm looking to enter into a new contract sooner rather than later. And DD1 is constantly moaning about her phone.

Yes, I also have a daughter moaning about her upgrade, but don't want to do anything until the chosen ones have been picked!

Any idea how long it'll be please MNHQ?

scrappydappydoo Wed 16-Oct-13 23:13:56

Just posting back in fairness to say that I've just switched from EE to O2 when I rang to EE for my PAC code thing they were really helpful and when I said that the reason I was moving was of poor signal she agreed and said that they had removed several masts in my area. So I know I have moved but just wanted to post back and say I'd had a good experience customer service wise (I was out of contract though).

ForrinForrinerFromForrinLand Wed 16-Oct-13 23:26:14

EE are shittier than shit. Sorry MNHQ. I will not be renewing my contract with them. I pay £40 a month for an iPhone that can only be used as a fecking paper weight. No signal. Emails arrive 24 hours after being sent. No texts. Calls cut out or go straight to voicemail. Shall I continue?

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